MERCURY Complaints

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS SHUT OFF AND RESTARTED, AND OPERATED AS DESIGNED. LATER WHILE THE CONTACT WAS COMPLETING A TURN, THE FAILURE RECURRED AND THE WRENCH WARNING ICON ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS BUT THE CAUSE FOR THE FAILURE WAS UNDETERMINED. THE MECHANIC STATED THAT THE FAILURE COULD HAVE BEEN CONTRIBUTED TO THE GASOLINE BEING USED IN THE VEHICLE. THE FAILURE LATER RECURRED AND THE VEHICLE WAS DIAGNOSED AS THE ELECTRONIC THROTTLE BODY NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 107,000.

I SEEM TO BE EXPERIENCING THE SAME ISSUE DESCRIBED HERE: HTTP://WWW.NCCONSUMER.ORG/NEWS%20ARTICLES/NCCC%20PETITIONS%20NHTSA%20FOR%20DEFECT%20INVESTIGATION%20INTO%20FORD%20ESCAPE%20VEHICLES.HTML CAR WILL DRIVE NORMALLY, THEN SUDDENLY THE WRENCH WILL COME ON AND ALL THROTTLE RESPONSE / POWER WILL BE GONE. THE CAR WILL NO LONGER RESPOND, AND THIS CAN BE VERY DANGEROUS IF YOU ARE IN THE MIDDLE OF A TURN, ETC. NORMALLY, IF YOU TURN SHUT THE CAR OFF AND THEN START IT BACK UP IT WILL BEHAVE NORMALLY (AT LEAST FOR A LITTLE WHILE) UNTIL THE PROBLEM RECURS. *TR

WIPERS CONTINUING FOR TWO YEARS TO OCCASIONALLY TURN ON AND OFF WITHOUT SWITCH ACTIVATION. ALTHOUGH THE ISSUE IS WELL DOCUMENTED IN MANY OF THE FORUMS FOR MARAUDERS, THE FACT THAT FORD HAS MADE NO RECALL IS SHAMEFUL. ONLY KNOWN FIX IS TO REMOVE THE FUSE WHEN THE WIPERS ARE NOT NEEDED, THOUGH IT IS SOMETHING THAT SHOULD HAVE BEEN RECALLED AND REPAIRED. *TR

2004 MERCURY MARAUDER HEADLIGHTS OCCASIONALLY STOP FUNCTIONING WITHOUT WARNING. RUNNING LIGHTS AND FOG LIGHTS CONTINUE WORKING, NO LOW/HIGH BEAM HEADLIGHTS AT ALL. SWITCH SEEMS TO BE THE ISSUE, FUSES ARE FINE AND NO BULBS OUT. RECENTLY HAD DEALERSHIP REPLACE DRIVER SIDE HEADLIGHT, ONLY CHANGE TO VEHICLE BEFORE ISSUE STARTED. POSSIBLE ISSUE CONTINUES IN DAYTIME, BUT HEADLIGHTS ARE NOT AS NEEDED IN DAYLIGHT. DUE TO NECESSARY DRIVING AT NIGHT ON HIGH SPEED AND UNLIT COUNTRY ROADS, THIS IS A SERIOUS ISSUE. *TR

WHILE COMMUTING TO WORK ON THE HIGHWAY, THE ENGINE STARTED BUCKING AND HESITATING, THEN WENT INTO AN IDLE. I WAS ABLE TO PULL OVER ON THE SHOULDER, SHUT THE ENGINE OFF FOR ABOUT 20 SECONDS. WHEN I RESTARTED IT, IT TOOK LONGER TO ACTUALLY START. I DROVE FOR ANOTHER 5 MINUTES AND IT HAPPENED AGAIN. THIS TIME I PULLED OVER, TURNED THE ENGINE OFF AND WAITED A COUPLE MINUTES BEFORE RESTARTING. I WAS ABLE TO DRIVE TO THE DEALER ON SIDE ROADS AT NO MORE THAN 35 MPH WITHOUT ANOTHER INCIDENT. THE MECHANIC TOLD ME THE THROTTLE BODY NEEDED TO BE REPLACED AND IT IS ON BACKORDER UNTIL MID-JULY - 5 WEEKS AWAY! FURTHERMORE, SINCE IT IS NOT ON RECALL, THEY WON'T PAY FOR A LOANER. *TR

THE ENGINE STALLS UNPREDICTABLY. CHECK ENGINE LIGHT COMES ON. AFTER A SHORT PERIOD, THE ENGINE CAN BE STARTED AND THE CAR DRIVEN WITHOUT RECURRANCE OF THE PROBLEM, BUT THE CHECK ENGINE LIGHT STAYS ON. LOCAL FORD DEALERSHIP DIAGNOSTICS INDICATE PROBLEM WITH THE ELECTRONIC THROTTLE BODY. *TR

IN APRIL OF 2013 I LEFT WORK AND GOT UP TO 45 MPH WHEN THE CAR JERKED AND THEN LOST ALL POWER. I FLOORED THE GAS AND THE ENGINE DID NOT RESPOND. WAS ABLE TO PULL OFF THE ROAD AND NOTICED A WRENCH ICON LIGHT. I STOPPED THE CAR AND PUT IT IN PARK THEN GAVE IT SOME GAS WITH NO RESPONSE AT ALL. THE CAR WAS JUST BARELY IDLING. I SHUT IT OFF AND RESTARTED IT, TOOK A FEW SECONDS LONGER THAN USUAL FOR IT TO START BUT IT SEEMED TO RUN FINE AFTER THAT AND THE WRENCH LIGHT WAS NOW OFF. CALLED THE DEALER AND THEY SAID IF IT'S RUNNING OK TO JUST KEEP AN EYE ON IT, IT MIGHT NOT REPEAT. I NOTICED THE CAR WOULD OCCASIONALLY START JERKING LIKE A TRANSMISSION PROBLEM. TOOK IT INTO THE DEALER ON MAY 28, 2013 AND THEY COULD NOT FIND A PROBLEM. THEY SAID IT SOUNDED LIKE A THROTTLE BODY ISSUE BUT THEY HAD NONE IN STOCK AND WERE BACK-ORDER. ON JUNE 7TH I WAS DRIVING AND THE CAR AGAIN LOST ALL POWER, PULLED OFF THE ROAD AND RESTARTED. CAR STARTED BUT WAS JERKING A LOT MORE. NEXT DAY IT LOST POWER AGAIN AS I PULLED AWAY FROM A STOP LIGHT. PULLED OVER AGAIN, RESTARTED, PUT IN GEAR AND THE THROTTLE DID NOT RESPOND. I WENT THROUGH THIS FOR 6 RESTARTS UNTIL THE THROTTLE WOULD RESPOND. THIS TIME THE ENGINE LIGHT CAME ON AND REMAINED ON UNTIL IT WENT TO THE DEALER TODAY. THE DEALER PUT MY NAME ON A WAIT LIST FOR A NEW THROTTLE BODY AND SAID IT WOULD BE 3-6 WEEKS UNTIL IT CAME IN. I AM NOW STUCK WITH A CAR I'M PAYING ON BUT CAN NOT DRIVE FOR 3-6 WEEKS. I'M LUCKY THIS DIDN'T HAPPEN ON A HIGHWAY OR GOING THROUGH A BUSY INTERSECTION. FORD SHOULD BE FORCED TO RECALL THESE. *TR

TL* THE CONTACT OWNS A 2006 MERCURY MARINA HYBRID. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE BRAKING SYSTEM FAILED WITH THE ILLUMINATION OF THE ABS AND BRAKE WARNING LIGHTS. AS A RESULT, THE CONTACT CRASHED INTO A STOP SIGN. THE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 267,000. *TR

LEAVING WORK FOR THE DAY LAST FRIDAY, JUNE 7, 2013 MY MERCURY MILAN WENT INTO LIMP MODE, THE WRENCH WARNING LIGHT ILLUMINATED ON MY DASH AND TODAY I HAD TO HAVE THE THROTTLE BODY ASSEMBLY REPLACED. JUST LAST WEEK MY HUSBAND HAD TO HAVE THE SAME PART REPLACED IN HIS 2010 FORD FOCUS SES. SEEMS TO BE A PROBLEM WITH ALL THE 2010 FORD CARS. HE HAD TO PAY $800 FOR HIS. LUCKILY I PURCHASED AN EXTENDED WARRANTY ON MINE AND ONLY HAVE TO PAY THE $100 DEDUCTIBLE. SURE WOULD LIKE TO GET THIS $900 REFUNDED WHEN YOU RECALL ALL THE 2010 FORDS. THANK YOU! *TR

RETURNING FROM VACATION TO BLACK HILLS, SD GOING EAST ON I-90 AT 75 MPH. ENGINE INSTANTLY LOST POWER AND I PULLED OFF ON HIGHWAY SHOULDER. ENGINE DID NOT SHUT OFF BUT "WRENCH" LIGHT CAME ON AND THE CAR STARTED BUCKING. VEHICLE WAS TRANSPORTED TO FORD DEALER IN PIERRE, SD. DUE TO HOLIDAY THEY DID NOT LOOK AT IT UNTIL 5/28/13. PROBLEM WAS DETERMINED TO BE FAILED THROTTLE BODY. FORTUNATELY IT WAS DAYTIME AND THRU OPEN COUNTRY AND I WAS ABLE TO PULL OFF SAFELY. FORD NEEDS TO FIND OUT WHAT CAUSES THE FAILURE AND MAKE IT RIGHT. THERE IS A HIGH RISK POTENTIAL. IMAGINE IF THIS OCCURRED AT NIGHT OR IF I WAS IN A MIDDLE LANE OF A MULTIPLE LANE HIGHWAY GOING THRU AN URBAN AREA WITH HIGH SPEED BUMPER TO BUMPER TRAFFIC, I SUSPECT THAT WE WOULD HAVE BEEN REAR ENDED WITH POTENTIAL SERIOUS CONSEQUENCES AS A RESULT OF THE INSTANT DECELERATION. SITTING BY THE SIDE OF I-90 WITH CARS, SEMI'S ETC. WHIZZING BY AT 75-80 MPH WAS RISKY ENOUGH. *TR