MERCURY Complaints

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE STALLED ON SEVERAL SEPARATE OCCASIONS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. *TR

WHEN I WAS DRIVING TO WORK ON SUNDAY, I WAS GOING 70 ON THE INTERSTATE (I HAD MY CAR SET ON CRUISE CONTROL). OUT OF NOWHERE, THE WRENCH LIGHT TURNED ON, MY CAR MADE A VERY LOUD NOISE, AND I WAS UNABLE TO ACCELERATE MY CAR. I HAD TO PULL OVER AT AN EXIT, AND WHEN I CAME TO A COMPLETE STOP, MY CAR WAS SHAKING PROFUSELY. I TURNED MY CAR OFF, AND WHEN I TRIED TO START IT, IT TOOK IT SEVERAL SECONDS TO ACTUALLY START. I FIGURED IT WAS JUST A GLITCH, SO I DIDN'T WORRY ABOUT IT. TWO DAYS LATER, I WAS DRIVING DOWN ANOTHER ROAD GOING 45 MPH, AND I WAS DRIVING UP A HILL (MY FOOT WAS ON THE ACCELERATOR). THE SAME THING HAPPENED AGAIN. SO I TOOK MY CAR TO A FORD DEALER, AND THEY DETERMINED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THEN, THEY INFORMED ME THAT THE SPECIFIC THROTTLE BODY THAT I NEEDED WAS BACK-ORDERED FOR 6 WEEKS (ISN'T THAT A SIGN THAT THERE NEEDS TO BE A RECALL??), AND THAT I WOULD HAVE TO CONTINUE TO DRIVE MY CAR LIKE THIS UNTIL THE END OF JULY. AFTER RESEARCHING THE ISSUE, I FOUND THAT OVER 27,000 THROTTLE BODIES HAVE BEEN REPLACED (FOXNEWS.COM), AND THAT THERE ARE MANY OTHER ISSUES THAT HAVE COME UP WITH MY CAR. I DON'T FEEL SAFE WHEN I AM DRIVING, ESPECIALLY BECAUSE THE THROTTLE BODY "DIES" (IF THAT'S WHAT THE TECHNICAL TERM IS) WITHOUT ANY WARNING. *TR

LAST YEAR, I WAS DRIVING DOWN THE INTERSTATE WHEN A POLICE MAN PULLED ME OVER. HE TOLD ME THAT MY TAIL LIGHT WAS OUT, AND GAVE ME A WARNING. WHENEVER I GOT HOME, I ASKED MY HUSBAND TO CHECK OUT THE MY TAIL LIGHT, AND HE TOLD ME THAT NOTHING WAS WRONG. I CHECKED AS WELL, AND SURE ENOUGH, THE PROBLEM FIXED ITSELF. A FEW WEEKS LATER, A FAMILY MEMBER WHO WAS FOLLOWING ME CALLED TO LET ME KNOW THAT THE LIGHT WAS OUT. I TOOK MY CAR TO A FORD DEALER, AND THEY EXPLAINED TO ME THAT THE ENTIRE FIXTURE (ON BOTH SIDES) WAS DEFECTIVE AND THAT THEIR WAS A SHORT. HE THEN INFORMED ME THAT IT WOULD COST WELL OVER $1,000 TO COVER THE REPAIR COSTS. I STILL HAVEN'T HAD THE OPPORTUNITY (OR THE MONEY) TO MAKE THIS REPAIR, AND AFTER DOING A LOT OF RESEARCH, IT SEEMS THAT THERE ARE MANY OTHERS WHO ARE EXPERIENCING THE SAME ISSUES. I AM ALSO HAVING PROBLEMS WITH MY THROTTLE (I WILL BE FILING A SEPARATE COMPLAINT FOR THIS). BECAUSE OF THESE TWO INCIDENTS, I AM VERY DISAPPOINTED IN THE MERCURY MILAN, AND I HOPE THAT THIS VEHICLE GETS RECALLED. *TR

DRIVING UP RAMP TO GET ON 95 CAR STARTED SLOWING DOWN AFTER I GAVE IT GAS TO GET UP RAMP. I NOTICED A WRENCH LIGHT ILLUMINATED ON DASH SO I PULLED OF MANUAL AFTER TURNING OFF CAR TO SEE WHAT IT MEANT (THROTTLE) I SAT FOR 5 FIVES STARTED THE CAR AND IT DROVE FINE, BUT SINCE THEN IT HAS HAPPEN 3 MORE TIMES. *TR

AS I WAS DRIVING THE CAR SUDDENLY STOPPED AND WOULDN'T GO FORWARD. AFTER NUMEROUS ATTEMPTS TO RESTART IT FINALLY WOULD GO AGAIN, BUT ONLY ABOUT A QUARTER MILE BEFORE SHUTTING OFF AGAIN. I TOOK IT TO A MECHANIC AND THEY SAID IT WAS CODES P2111 AND P2112 (THE THROTTLE BODY). *TR

WHILE AT HIGHWAY SPEED USING CRUISE CONTROL ON A SLIGHT UPGRADE, ENGINE SUDDENLY LOST POWER AND RETURNED TO IDLE AND WRENCH WARNING LIGHT ILLUMINATED. AFTER STOPPING, IT WAS NOTED THAT ENGINE WAS STILL RUNNING AT IDLE BUT THERE WAS NO THROTTLE CONTROL. AFTER IGNITION WAS SHUT OFF FOR A FEW MINUTES, VEHICLE WAS RESTARTED AND THROTTLE CONTROL WAS FOUND TO BE NORMAL. DEALER DIAGNOSED LIKELY PROBLEM AS THROTTLE BODY, WHICH WOULD BE COVERED UNDER DRIVETRAIN WARRANTY BUT FORD SUBSEQUENTLY ADVISED IT WAS NOT COVERED. FURTHER, OWNER WAS ADVISED PART WAS ON INDEFINITE NATION-WIDE BACK-ORDER WITH NO KNOWN AVAILABILITY DATE BUT THAT VEHICLE WAS DRIVABLE IN THE MEANTIME WITH THE RISK THAT PROBLEM COULD RECUR WITH INCREASING FREQUENCY. *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE HEADLIGHTS SHUT OFF INDEPENDENTLY AND WITHOUT WARNING. THE CONTACT HAD TO USE THE HIGH BEAM HEADLIGHTS IN ORDER TO NAVIGATE THE ROADWAY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC HOWEVER, THE REPAIRS NEEDED WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000 AND THE CURRENT MILEAGE WAS 59,000. *TR

I WAS LEAVING WORK (5/23) ON MY WAY HOME WHEN MY CAR OUT OF NO WHERE STARTED TO SPUTTER. I PULLED OVER AND TURNED IT OFF. I WAITED A FEW MINUTES AND RESTARTED THE VEHICLE. IT SEEMED FINE SO I DROVE IT HOME. THAT EVENING MY HUSBAND CAME HOME AND STARTED IT TO SEE WHAT THE ISSUE WAS AND IT SPUTTERED AND SHIMMIED AGAIN. TOOK THE CAR TO DEALERSHIP ON FRIDAY (5/24) SO THEY COULD DIAGNOSE IT. I WAS INFORMED THAT IT WAS THE COILS AND THE PCM HAD TO BE REPLACED I AM STILL WITHOUT MY CAR BECAUSE FORD HAS YET TO SHIP THE PART. IT IS MY UNDERSTANDING THAT THE PCM IS ON SALES HOLD. IT IS NOW JUNE 11TH. THIS IS NOT THE FIRST TIME MY PCM WAS REPLACED. THIS IS GETTING TO BE A COSTLY SITUATION AND I NEED TO KNOW WHAT FORD IS GOING TO DO ABOUT THIS. THEY KNOW THERE IS A PROBLEM THAT EFFECTS THE FUSION, TAURUS, EDGE, LINCOLN ZEPHYR AND MK AND MKX, MERCURY MILAN AND SABLE. *TR

I JUST BOUGHT A 2011 MERCURY MARINER IN APRIL 2013..I ONLY HAD IT 6 WEEKS WHEN THIS HAPPENED. I WAS DRIVING IN 5 O'CLOCK TRAFFIC AND MY CAR MOTOR STARTED MAKING FUNNY NOISES, FELT LIKE IT WAS TRYING TO STALL AND WOULD NOT ACCELERATE, THE WRENCH LIGHT CAME ON AND THEN MY CHECK ENGINE LIGHT. MY CAR WOULD BARELY DRIVE, I WAS STUCK IN TRAFFIC, THANKFULLY PEOPLE SAW MY HAZARD LIGHTS AND ALLOWED ME TO CUT THROUGH THE LINES OF TRAFFIC AND I WAS FINALLY ABLE TO PULL OVER INTO A PARKING LOT. I FOUND OUT LATER MY CAR HAD GONE INTO "LIMP MODE" & THIS IS A "KNOWN ISSUE" WITH FORD ESCAPES & MERCURY MARINERS MODEL YEARS 2009-2011. IT IS DUE TO A FAULTY THROTTLE BODY. MY CAR HAS BEEN IN THE SHOP FOR 2 WEEKS NOW & MY MECHANIC HAS BEEN UNABLE TO GET A NEW PART BECAUSE THEY ARE ON A NATIONAL BACKORDER. OVER 4,000 PARTS ARE ON ORDER AND HAVE BEEN ON BACKORDER SINCE FEBRUARY OF THIS YEAR (2013). WHY HAS THERE NOT BEEN A RECALL??? CLEARLY, THIS IS A WIDESPREAD ISSUE!!! NEITHER THE DEALERSHIP OR MY MECHANIC CAN GET A PART TO FIX MY CAR. I AM STUCK WITHOUT A VEHICLE OR ANY RECOURSE TO GET MYSELF INTO A WORKING VEHICLE. INSURANCE WILL NOT PAY FOR A RENTAL INDEFINITELY SINCE WE DO NOT KNOW WHEN THESE REPLACEMENT THROTTLE BODY PARTS WILL ACTUALLY SHIP - WE'VE ALREADY BEEN WAITING FOR 2 WEEKS. THE COMPANY KEEPS TELLING MY MECHANIC THEY WILL SHIP IN 3-4 DAYS AND WE ARE STILL WITHOUT A PART. I CAN'T HELP BUT WONDER, WHAT ABOUT THE OTHER PEOPLE BESIDES MYSELF THAT HAVE ALSO BEEN WAITING ON THIS SHIPMENT EVEN LONGER THAN I HAVE?! THIS IS RIDICULOUS. *TR

NEED PROOF OF TOTAL RECALL OF THIS VEHICLE BY FORD MOTOR COMPANY. I HAVE A LIST OF COMPLAINTS, I NEED PROOF OF THE TOTAL RECALL OF THIS VEHICLE. VIN # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR