MERCURY Complaints

I WAS LEAVING WORK AND DRIVING DOWN A ROAD AT ABOUT 50MPH WHEN ALL OF A SUDDEN MY CAR JUMPED AND I THEN WAS COMING UP TO A RED LIGHT SO I WAS BRAKING AND BEHIND A CAR. AT THE RED LIGHT I WAS A FEW INCHES FROM HITTING THE CAR BECAUSE MY CAR KEPT JUMPING FORWARD. I THEN GOT SCARED AND TURNED MY CAR OFF AND BACK ON AND IT WAS DRIVING FINE. THEN ALL OF A SUDDEN IT DID THE SAME THING AND I COULDN'T ACCELERATE I WOULD PRESS ON THE GAS AND MY CAR WAS JUST SHAKING AND LOSING SPEED AND WOULDN'T MOVE. THANKFULLY I DIDN'T DRIVE THE HIGHWAY HOME THAT DAY. *TR

ON OR ABOUT 5/20/2013 I NOTICED A TAILLIGHT AND BRAKE LIGHT FAILURE ON THE RIGHT REAR TAILLIGHT ASSEMBLY. I LOOKED IN THE HANDBOOK FOR A BULB NUMBER AND IT WAS NOTED THAT IT MUST BE REPLACED BY THE DEALER. I CONTACTED THE LOCAL DEALER AND WAS INFORMED THAT THIS WAS AN LED ASSEMBLY AND THE WHOLE TAILLIGHT WOULD NEED TO BE REPLACED. I WAS FURTHER INFORMED THAT THE LED'S WERE NOT THE PROBLEM , BUT THE BALLAST IN THE ELECTRICAL SYSTEM THAT WAS CAUSING THE FAILURE. I WAS THEN TOLD THAT THE REPLACEMENT WAS $500.00. LED'S ARE SUPPOSED TO LAST FOR THOUSANDS OF HOURS, UNFORTUNATELY, JUDGING FROM THE NUMBER OF COMPLAINTS ON THE INTERNET, MY SITUATION IS NOT AN ISOLATED INCIDENT. IT IS RIDICULOUS TO HAVE TO PAY OVER $500 TO FIX A FAULTY BRAKE/TAILLIGHT. IT THEN BECOMES A SAFETY HAZARD AS PEOPLE MAY NOT BE ABLE TO AFFORD SUCH AN EXPENSIVE FIX FOR WHAT WOULD OTHERWISE BE A $3-4 BULB. THE CONSUMER SHOULD NOT HAVE TO PAY FOR A POOR DESIGN AND A POTENTIAL SAFETY HAZARD. I DID CONTACT FORD CUSTOMER SERVICE AND WAS TOLD THERE MAY BE SOME POST-WARRANTY FUNDS AVAILABLE, BUT THAT I WOULD NEED TO HAVE THE PROBLEM DIAGNOSED AT THE DEALER. A SERVICE TECH DIAGNOSIS WOULD COST AN ADDITIONAL $110.00 WITH NO GUARANTEE OF ANY FINANCIAL REIMBURSEMENT. NOW OVER $600.00 FOR A BRAKE/TAILLIGHT. *TR

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE WINDOW FELL DOWN INSIDE THE DOOR PANEL. THE CONTACT TOOK THE DOOR APART AND DISCOVERED THAT THE MOTOR FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE FAILURE AND THE CURRENT MILEAGE WAS 169,119. *TR

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT HE STARTED THE IGNITION AND THE VEHICLE INDEPENDENTLY SHIFTED INTO REVERSE. THE CONTACT CRASHED INTO A BOAT BUT WAS NOT INJURED. THE FAILURE RECURRED ON A SEPARATE OCCASION, CAUSING THE CONTACT TO CRASH INTO A PARKED SHERIFF'S VEHICLE. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND FRACTURED TEETH. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *TR

2011 MERCURY MILAN. TRAVELING ON I-494 IN MINNEAPOLIS DURING RUSH HOUR TRAFFIC GOING 60MPH. VEHICLE JOLTED HARD, WRENCH LIGHT CAME ON AND ALL ACCERLATION WAS LOST. THANKFULLY I WAS IN THE OUTSIDE LANE AND WAS ABLE TO COAST OFF THE ROAD. ONCE PARKED THE CAR WAS IDLING VIOLENTLY. TURNED OFF CAR, WAITED A MINUTE AND STARTED BACK UP. STARTED FINE AND CONTINUED ON MY WAY. MADE IT 40 MILES BEFORE IT HAPPENED AGAIN. THIS TIME THE CHECK ENGINE LIGHT CAME ON AND STAYED ON. TURNED OFF AND BACK ON AND WAS ABLE TO GET HOME. ONCE I GOT HOME, DID A QUICK GOOGLE SEARCH AND FOUND NUMEROUS POSTINGS AND COMPLAINTS ABOUT THE THROTTLE BODY BEING DEFECTIVE AND REQURING REPLACEMENT AT COST TO THE OWNER. BROUGHT THE CAR TO THE DEALERSHIP WHERE I BOUGHT IT. ENCOUNTERED THE SAME ISSUE TWICE DURING THE 25 MILE DRIVE TO THE DEALERSHIP. TOLD DEALERSHIP THAT I AM CERTAIN IT IS THE THROTTLE BODY, THEY CHECKED AND FOUND ERROR CODE P2111 AND REPLACED THE THROTTLE AND GASKET. VERY FRUSTRATING TO SEE THIS IS A SOMEWHAT COMMON ISSUE IN MILANS AND FUSIONS. CAR ONLY HAS 50K MILES ON IT. *TR

VEHICLE LOST ALL POWER AND RPM DROPPED BELOW 1000, ENGINE WOULD NOT RESPOND TO ACCELERATOR DEPRESSION. THE CHECK ENGINE LIGHT CAME ON AND I HAD THE TROUBLE CODES ANALYZED AND IT WAS THE THROTTLE BODY PART THAT WAS DEFECTIVE. I CALLED THE DEALERSHIP WHERE I PURCHASED THE CAR FROM AND THEY INFORMED ME THAT PARTICULAR PART WAS ON BACK ORDER AND THAT THEY HAVE HAD NUMEROUS VEHICLES WITH THAT PROBLEM. *TR

I PURCHASED A 2004 MERCURY MOUNTAINEER FIRST THE REAR LIFTGATE PLASTIC BROKE AND THERE'S A CRACK BY THE EMBLEM ON SOME OCCASIONS WHEN PUT IN REVERSE IT MAKES A LOUD BANG NOISE OR WHEN STARTING TO ACCELERATE BUT THE BIGGEST PROBLEM IS THAT ON THE HIGHWAY UP TO 50MPH AND OVER THERE SEEMS TO BE A RATTLE UNDER THE ENGINE AND IT GETS LOUDER WHEN MPH IS HIGHER IM NOT SURE WHAT IT IS BUT IM REALLY WORRIED THAT IT MAYBE A TRANSMISSION PROBLEM AND IF THIS PROBLEM ISN'T RECALLED ME AND MY FAMILY PLUS OTHERS ARE IN REALLY BIG DANGER ITS A FAMILY CAR SO IM STARTING TO WORRY FOR MY FAMILY AND THERE SAFETY THESE VEHICLES NEED TO GO ON INSPECTION AND SOON SO THESE DOESN'T LEAD TO ANY ACCIDENTS. *TR

PUT MY CAR INTO PARK AND MY KEY REFUSED TO COME OUT OF THE IGNITION. I TRIED NUMEROUS TIMES TO PUT MY CAR IN PARK/DRIVE TO SEE IF THE IGNITION WILL UNLOCK, BUT IT IS NOT COMMUNICATING THAT IT IS IN PARK (STEERING WHEEL WILL NOT LOCK, I ALSO CAN'T TURN THE KEY BACKWARDS AND PUT INTO AUXILIARY MODE. IT WOULDN'T BE A BAD THING IF I DIDN'T LIVE IN THE CITY. BESIDES THE FACT THAT THE STUPID DRIVERS SIDE DOOR LATCH IS BUSTED TOO WHICH IS A SECURITY ISSUE ALONG WITH A SAFETY ISSUE. CAN'T A CONSUMER RELY ON A CAR MANUFACTURE TO ISSUE PARTS THAT DON'T BREAK OR MALFUNCTION... I SEE ONLINE THAT LOTS AND LOTS AND LOTS OF PEOPLE HAVE THIS ISSUE... AS THIS IS A MAJOR CONCERN, WHY IS THERE NO RECALL? WHY SHOULD I HAVE TO PAY OUT OF POCKET TO GET THIS FIXED WHEN IT IS A KNOWN ISSUE? MAYBE ITS TIME TO BUY A CHEVY. *TR

DRIVER'S SIDE DOOR HANDLE BROKE IN THE PROCESS I DISLOCATED MY FINGER. DOOR WILL NOT LOCK FROM INSIDE OR OUTSIDE. ONLY WAY OUT IS TO EITHER OPEN THE WINDOW (WHICH IS NEARLY IMPOSSIBLE IN MICHIGAN WINTERS) OR PULL THE LOCK OPEN FURTHER AT THE SAME TIME THAT I PULL THE DOOR HANDLE. I HAVE BROKEN COUNTLESS FINGERNAILS ON MY LEFT HAND BECAUSE OF THIS. THE DOOR PIECES ARE SO FLIMSY, YOU CAN TELL THAT THEY ARE MADE OUT OF VERY, VERY CHEAP PLASTIC. RECALL? NOT ONLY IS THIS A NUISANCE, BUT IT IS A VERY HIGH SECURITY ISSUE IF NEEDING TO GET OUT OF THE CAR IN A HURRY. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE STOPPED AT A STOP LIGHT, THE VEHICLE WAS HESITANT UPON ACCELERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THAT THE TORQUE CONVERTER WOULD HAVE TO BE REPLACED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VIN WAS NOT INCLUDED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. *TR