MERCURY Complaints

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED. THE HEADLIGHTS STAYED ON IF THE HIGH BEAMS WERE ACTIVATED. THE CONTACT CHANGED THE FUSES AND THE LIGHT BULBS BUT THE FAILURE CONTINUED. THE VEHICLE HAD NOT BEEN TO THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 81,000. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THE VEHICLE SUDDENLY DECELERATED AND WOULD NOT GO MORE THAN 2 MPH. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND IT WAS DETERMINED THAT THE THROTTLE BODY HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 60,000. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 5 MPH, THE CONTACT ATTEMPTED TO DECELERATE AND THE PEDAL WENT TO THE FLOOR. THE CONTACT THEN CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. THE CONTACT ALSO MENTIONED THAT HE ERRONEOUSLY DEPRESSED THE ACCELERATOR BECAUSE IT WAS TOO CLOSE TO THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS RECOMMENDED THAT THE BRAKES AND ROTORS BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE CONSUMER STATED HIS FOOT WOULD ACCIDENTALLY HIT THE ACCELERATOR PEDAL, IF HE FOOT WAS NOT COMPLETELY ON THE BRAKE PEDAL, WHICH CAUSED THE VEHICLE TO SURGE. BOTH INCIDENTS, RESULTED IN AN ACCIDENT.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE PRE-TENSIONER WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DRIVER'S SIDE PRE-TENSIONER FAILED EIGHT MONTHS LATER. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000 AND CURRENT MILEAGE WAS 16,000. UPDATED 07/23/13*LJ

TL* THE CONTACT OWNS A 1997 MERCURY MOUNTAINEER. THE CONTACT STATED THAT HE SHIFTED INTO DRIVE AND THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT MENTIONED THAT HE HAD TO SHIFT TO NEUTRAL IN ORDER TO STOP THE VEHICLE AND STATED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 160,000 AND THE CURRENT MILEAGE WAS 170,000. *TR

I HAD FIVE SEPARATE INCIDENTS WHERE MY 2011 MERCURY MILAN LOST ALL POWER AND ACCELERATION BEFORE I WAS ABLE TO TAKE IT TO A DEALERSHIP. TWICE RIGHT WHEN I STARTED MY VEHICLE THE CAR HAD NO POWER TO MOVE FROM PARK AND THE WRENCH LIGHT WAS ON. WHEN I SHUT IT OFF AND TURNED IT BACK ON IT STRUGGLED TO START AT FIRST BUT THEN STARTED AND DROVE NORMALLY. THE OTHER THREE TIMES I WAS DRIVING DOWN THE STREET (LUCKILY NOT A HIGHWAY) AT AROUND 40 MPH AND ALL OF A SUDDEN THE CAR SHOOK, THE WRENCH LIGHT CAME ON, AND I LOST ALL ACCELERATION AND POWER. I QUICKLY TURNED MY HAZARDS ON AND COASTED TO THE SIDE OF THE ROAD WHERE I SHUT OFF THE CAR. AGAIN WHEN I STARTED THE VEHICLE IT STRUGGLED A BIT BUT THEN STARTED NORMALLY AND THE WRENCH LIGHT WENT OFF AND DROVE LIKE NOTHING HAD HAPPENED. I ONLY GOT ABOUT 2 MILES DOWN THE ROAD WHEN IT LOST POWER AGAIN...AND THEN AGAIN. WHEN I TOOK IT TO THE DEALERSHIP THEY SAID IT WAS A THROTTLE BODY ISSUE AND THAT THE FUSIONS/MILANS HAVE BEEN HAVING THIS PROBLEM. I WAS SHOCKED THIS WASN'T COVERED UNDER MY 5 YR 60,000 MILE WARRANTY. WHAT WAS EVEN MORE TROUBLING IS THE FACT THERE HAS NOT BEEN A RECALL ON THIS PART GIVEN THE HUGE PROBLEM WITH IT. COME ON FORD, REALLY? IS IT GOING TO TAKE SOMEONE GETTING HURT OR WORSE KILLED BEFORE YOU ISSUE THE RECALL? ALL YOU HAVE TO DO IS SEARCH THIS ISSUE AND YOU WILL FIND DOZENS OF REPORTS AND FORUMS WITH PEOPLE HAVING THE SAME PROBLEM. LUCKILY THE DEALERSHIP I WAS ABLE TO GET MY VEHICLE TO (I TOOK IT TO THE CLOSEST ONE TO MY HOME BECAUSE I WAS AFRAID OF LOSING POWER WHILE ON THE HIGHWAY AND POSSIBLY GETTING IN A WRECK) WAS ABLE TO GET THE PART IN ABOUT 7 DAYS EVEN WITH IT BEING BACK ORDERED. IN TOTAL I ENDED UP DROPPING ABOUT $400 TO REPLACE IT. I'D BE VERY DISAPPOINTED IN FORD IF A RECALL WASN'T ISSUED AND I DIDN'T GET THIS MONEY BACK. *TR

MY 7 YEAR OLD DAUGHTER THOUGHT IT WOULD BE FUN TO SEE HOW MANY TIMES SHE COULD WRAP THE SHOULDER BELT AROUND HER NECK. I WAS UNAWARE AS I WAS GETTING MY OTHER CHILDREN BUCKLED IN. BEFORE WE WERE ABOUT TO LEAVE, I TURNED TO SEE IF SHE TOO WAS BUCKLED IN AND FOUND HER USING HER FINGERS BETWEEN HER NECK AND THE BELT TO TRY TO FREE HERSELF AS THE SLACK HAD BEEN PULLED BACK IN. WE IMMEDIATELY GOT SOME SCISSORS TO CUT THE BELT TO LET HER FREE. THE POTENTIAL FOR SOME OTHER KID DOING THIS AND NOT HAVING ANYONE OR ANYTHING AROUND TO HELP MAKES ME NERVOUS. BIZARRE, I KNOW, BUT KIDS COME UP WITH RIDICULOUS STUFF ALL THE TIME. *TR

I WAS RETURNING HOME WITH MY WIFE FROM A TRIP TO CHARLESTON, SC, AT ABOUT 10:00 PM, DRIVING AT 60 MPH, WHEN MY HEADLIGHTS SUDDENLY SHUT OFF. THAT HAPPENS IN THE VICINITY OF AWENDAW AND THERE ARE NO STREET LIGHTS IN THE AREA. BOTH MY WIFE AND I SCREAMED IN PANIC WHILE I WAS TRYING TO SLOW DOWN THE CAR AND STAYING IN MY LANE ON THE HIGHWAY. I WAS THANKFUL THAT THE TURN SIGNALS, MARKER LIGHTS AND BRAKE LIGHTS STILL WORKED, SO ANY OTHER CARS WOULD BE ABLE TO SEE ME. WHEN I FINALLY PULLED UP THE SIDE OF THE ROAD WITHOUT ANY MISHAPS, I INSPECTED THE CAR AND FOUND OUT THAT ALL THE FUSES WERE GOOD. I THEN RESTARTED THE CAR AND STILL DID NOT GET MY HEADLIGHTS TO COME ON. I PLAYED WITH THE TURN SIGNAL/ LOW BEAM/HIGH BEAM LEVER AND GOT THE FLASHING HIGH BEAM POSITION TO WORK, SO I DROVE HOME TO MYRTLE BEACH HOLDING THE FLASHING HIGH BEAM LEVER UP TO LIGHT MY WAY. OTHERWISE, I WOULD HAVE TO HIRE A TAXI, SPEND THE NIGHT IN THE NEAREST HOTEL TO WAIT FOR DAYLIGHT TO RESUME MY TRIP HOME. APPARENTLY, THE PROBLEM WITH THE HEADLIGHTS SHUTTING OFF WITHOUT WARNING WHILE DRIVING AT NIGHT COMES FROM THE LIGHTING CONTROL MODULE INSTALLED THE 2005 MERCURY GRAND MARQUIS THAT MALFUNCTIONS WHEN THE CARS REACHED AN AVERAGE MILEAGE OF 69,000 MILES (SOME AS EARLY AS 30,000 MILES, UP TO 114,000 MILES DOCUMENTED). *TR

THE 2010 MERCURY MARINER SUDDENLY BEGAN STALLING WHILE DRIVING 45MPH ON A TWO LANE ROAD. WHILE THIS WAS OCCURRING, IT ALSO BEGAN JERKING AND WOULD NOT ACCELERATE! THE WRENCH LIGHT THEN CAME ON. I WAS FINALLY ABLE TO PULL OFF TO THE SIDE OF THE ROAD AND A TOW TRUCK WAS CALLED FOR. THE JIMMY GRANGER FORD DEALERSHIP STATED THAT THE PROBLEM IS A BAD ELECTRONIC THROTTLE BODY. *TR

HEADLIGHTS GO OFF, TAIL LIGHTS AND RUNNING LIGHTS STAY ON. AFTER SLAMMING DOOR OR SLAMMING HOOD LIGHTS WOULD SOMETIMES COME BACK ON AGAIN FOR A WHILE, THEN GO ON AND OFF AT RANDOM WITH LIGHT SWITCH TURNED TO "ON". CHECKED ALL FUSES AND RELAYS I COULD ACCESS AND ALL WERE OK. HAS ACTED THIS WAS FOR THREE WEEKS NOW. IT'S DANGEROUS TO DRIVE AT NIGHT. *TR