MERCURY Complaints

I WAS DRIVING AT 45 MPH AND APPLIED THE BRAKE TO STOP. THE ENGINE REVVED TO 2,000 RPM. I WAS ABLE TO STOP WITH VERY HARD BRAKING USING BOTH FEET. THE ENGINE CONTINUE REVVING AT 2,000 RPM EVEN AFTER THE CAR HAD STOPPED. I PLACED THE TRANSMISSION IN NEUTRAL AND THE ENGINE REVVED EVEN FASTER. THE ENGINE DID NOT SLOW DOWN UNTIL I TURNED OFF THE IGNITION. AFTER LEAVING THE ENGINE OFF FOR AROUND TWO MINUTES, I RESTARTED THE ENGINE AND IT RESUMED RUNNING AT AROUND 500 RPM. MY 23 YEAR OLD SON WAS SEATED NEXT TO ME AND VERIFIED THAT NOTHING WAS TOUCHING THE ACCELERATOR WHILE THE ENGINE WAS REVVING AT 2,000 RPM AND THAT BOTH OF MY FEET WERE ON THE BRAKE. THE ENGINE HAS REVVED WHEN I APPLIED THE BRAKE AT LEAST SEVEN OTHER TIMES; HOWEVER, THE REVVING STOPPED AFTER ONE OR TWO SECONDS. I HAVE TAKEN THE CAR TO A FORD DEALER THREE TIMES FOR THIS PROBLEM; HOWEVER, THEY HAVE NOT BEEN ABLE TO FIND THE CAUSE OF THE PROBLEM. *TR

WE WERE DRIVING AT NORMAL FREEWAY SPEED AND I HAD A JOLTING SENSATION, LIKE A BAD TRANSMISSION SHIFT, FOLLOWED BY A LOSS OF ANY ACCELERATION OR RESPONSE FROM THE ACCELERATOR. THE ENGINE DIDN'T STALL, BUT IT SLOWED DOWN TO AN IDLE. IT WAS DANGEROUS WITH THE BUSY TRAFFIC AND NO SPEED CONTROL. I COASTED ONTO THE SHOULDER, STOPPED AND SHUT THE ENGINE OFF. AFTER SEVERAL MINUTES I STARTED IT UP AND IT DROVE NORMALLY FOR THE REST OF THE 70 MILES OF OUR TRIP. THE DIAGNOSTIC REPORT AT THE FORD DEALER SHOWED A THROTTLE BODY PROBLEM. NO PARTS ARE AVAILABLE, FORD HAS A NATIONAL BACK ORDER ON THE PART, WHICH SHOWS THE EXTENT OF THE PROBLEM. THE DEALER'S ONLY SOLUTION WAS THAT I SHOULD TRY TO RETURN HOME IN THE CAR (140 MILES) AND GO TO MY LOCAL DEALER, WHICH I DID. MY LOCAL DEALER DID A VERY GOOD JOB OF GETTING A PART QUICKLY AND GETTING US BACK ON THE ROAD. BECAUSE OF THE DANGER INVOLVED WHEN THIS PART FLAW HAPPENS, THIS SHOULD CONSIDERED FOR A RECALL AND AN ALERT TO OWNERS OF THE AFFECTED VEHICLES. *TR

DRIVING 45 MPH WHEN THE CAR LOST THE ABILITY TO ACCELERATE AND MAINTAIN CURRENT SPEED. THE YELLOW SOLID WRENCH LIGHT CAME ON, THE ENGINE REMAINED RUNNING, AND THE CAR COASTED TO A STOP. THE DRIVER TURNED OFF THE CAR WAITED A COUPLE MINUTES THEN RESTARTED AND CAR OPERATED NORMALLY. THIS PROBLEM HAPPEN FOUR ADDITIONAL TIMES AND WAS DIAGNOSED AT A FORD CERTIFIED DEALERSHIP AS HAVING A DEFECTIVE THROTTLE BODY. THROTTLE BODY WAS REPLACED AND CAR OPERATED NORMALLY FOR NOW. EVERY OCCURRENCE WAS A POTENTIALLY DANGEROUS SITUATION AS I WAS IN TRAFFIC. *TR

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT THE PASSENGER BRAKE LIGHT REMAINED ILLUMINATED WHEN THE BRAKE PEDAL WAS NOT DEPRESSED AND LEFT BRAKE LIGHT FAILED INTERMITTENTLY. THE CONTACT REPAIRED THE BRAKE LIGHT MOUNTING UNIT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 48,000. ..UPDATED 07-17-13 *BF

CAR STARTED TO SLOW DOWN SPUTTER LOSE POWER NO THROTTLE RESPONSE HAD TO PULL OFF BUSY RUSH HOUR TRAFFIC.WAITED ABOUT FIVE MINUTES RESTARTED CAR. WENT TO FORD THEY COULD NOT DUPLICATE PROBLEM. SEARCHED INTERNET FOUND SEVERAL SIMILAR CONDITIONS RESULTING IN FAULTY THROTTLE BODY ASYM. HAPPENED AGAIN TWICE, VERY DANGEROUS BACK TO DEALERSHIP THEY FOUND FAULTY THROTTLE BODY, GUESS WHAT PART ON NATIONAL BACK ORDER NEED TO DRIVE CAR TWO TO THREE WEEKS WITH THIS CONDITION NOT TOO SAFE. CAR HAS 2.5 ENGINE AUTO TRANS. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH OVER A ROAD BUMP, THE FRONT DRIVER'S SIDE POWER SEAT MOVED BACKWARD AND FORWARD INDEPENDENTLY. THE INTERIOR LIGHTS BEGAN TO ILLUMINATE AS THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 72,222.

APPROXIMATELY ONE YEAR AGO, WHILE DRIVING AT HIGHWAY SPEED ON A THREE LANE INTERSTATE, MY CAR STALLED. I WAS ABLE TO STEER IT OFF TO THE SHOULDER AND TURN OFF THE CAR. IT THEN RESTARTED AND THERE HAS BEEN NO PROBLEM SINCE, UNTIL YESTERDAY. DRIVING AT APPROX. 45 MPH, THE CAR AGAIN STALLED. AGAIN, I MANAGED TO GET THE VEHICLE OFF TO THE SIDE OF THE ROAD, TURNED IT OFF AND THEN BACK ON. I WAS CLOSE TO HOME SO DECIDED TO TRY AND LIMP HOME. I DID EVENTUALLY MAKE IT HOME BUT WITH NUMEROUS STALLS, SLOWING OF TRAFFIC AND EVEN THROUGH AN INTERSECTION NEAR A BUSY SCHOOL AT BUS TIME. I STOPPED TRAFFIC NUMEROUS TIMES AND WAS NOT ABLE TO ACCELERATE BEYOND 10-15MPH. THIS MORNING, I AM TOLD BY THE MECHANIC THAT THE PROBLEM IS THE THROTTLE BODY. APPARENTLY, THERE ARE NO REPLACEMENT PARTS AVAILABLE SINCE MANY OTHER VEHICLES ARE ALSO IN NEED OF THIS PART. I AM HOME FROM WORK TODAY, ARRANGING FOR RENTAL OR COURTESY CARS, AND I AM TOLD IT WILL BE APPROXIMATELY $500-600 TO REPAIR! I HAVE OWNED THIS CAR FOR ONLY 1-1/2 YEARS. *TR

A YEAR AGO IN JULY OF 2012 NOT SURE THE APPROXIMATE DATE, I WAS ON MY WAY TO WORK AND ALL OF A SUDDEN EVERYTHING JUST CUT OFF. I'M IN THE MIDDLE OF THE ROAD, ACCELERATOR TO THE FLOOR AND NOTHING. I TOOK THE CAR TO THE DEALERSHIP SAME DAY AND THEY HAD IT ALL DAY LONG AND COULDN'T FIGURE OUT WHAT CAUSED THE SHORT AND SENT ME ON MY WAY. NOW PRESENT DAY WHICH IS A BOUT A YEAR LATER I TAKE MY CAR IN FOR A SIMPLE SAFETY INSPECTION, WAIT 10 MINUTES FOR THE PORTER TO BRING ME MY CAR TO FIND OUT ITS IDLING AND THE ACCELERATOR IS TO THE FLOOR AND ITS NOT MOVING. THE GENTLEMEN COMES IN AND TELLS ME ITS MY THROTTLE BODY GOING OUT ON THE CAR, HE TOLD ME THIS HAS HAPPENED TO SEVERAL PEOPLE AND THE PART IS ON BACK ORDER. HE SAID A GUY HAS HAD HIS CAR SITTING THERE FOR 10 DAYS AND THE PART HAS YET TO COME IN. THEY TELL ME THIS NEEDS TO BE REPLACED, BUT IRONICALLY ENOUGH MY WARRANTY EXPIRED 4 DAYS AGO MAY 25,2013, WHICH I WASN'T AWARE OF. I WAS AT THE DEALER 2 MONTHS PRIOR GETTING A OIL CHANGE THIS DIDN'T DAWN ON YOU TO TELL ME IT WAS GOING TO EXPIRE. SO I CAME TO YOU WITH THIS PROBLEM A YEAR AGO YOU HAD NO CLUE AND SAID HAVE A GREAT DAY, I'VE BEEN IN EVERY 3 MONTHS OR SO FOR OIL CHANGES SINCE THAT INCIDENT, AND YOU COULDN'T HAVE NOTICED THIS PROBLEM BEFORE MY WARRANTY EXPIRED AWFULLY CONVENIENT. I'M AMAZED WITH ALL THE COMPLAINTS AND PROBLEMS I'VE SEEN ABOUT THIS SAME ISSUE AND NO RECALL HAS BEEN MADE. THIS IS DANGEROUS. WHAT IT TELLS ME IS THAT FORD DOESN'T CARE ABOUT THEIR CONSUMERS ENOUGH TO TAKE THIS MATTER SERIOUSLY AND CORRECT THIS ERROR. *TR

THIS IS THE FIRST TIME THIS HAS HAPPENED BUT IT HAPPENED TWICE IN THE SAME DAY. WHEN DRIVING THE VEHICLE WE EXPERIENCED THE "LIMP HOME MODE" PROBLEM. I CAN SEE THIS HAS BEEN WELL DOCUMENTED AND THE INVESTIGATIONS ARE ONGOING. HERE'S AN ADDITIONAL PROBLEM WITH THIS EVENT, WE NEVER GOT AN INDICATOR LIGHT OF ANY KIND ON THE DASH. WE TOOK THE VEHICLE IN FOR SERVICE AND THE DEALER WAS UNABLE TO RETRIEVE ANY ERRORS AT ALL OFF THE COMPUTER AND THEY WERE UNABLE TO RECREATE THE PROBLEM. NEEDLESS TO SAY THEY WERE UNABLE TO TAKE ANY CORRECTIVE ACTION. I POSE THIS QUESTION, WHY WHEN THE VEHICLE OBVIOUSLY DETECTED A PROBLEM TO GO INTO "LIMP HOME" MODE WOULD IT NOT RECORD THE ERROR IN THE COMPUTER? WHY WOULD THE DEALERSHIP BE UNABLE TO SEE IT? *TR

THE PROBLEMS HAVE OCCURRED OVER THE LAST YEAR AT LOW SPEED WHILE ACCELERATING, WHEN SHIFTING INTO REVERSE AND AT CONSTANT SPEED OF 40MPH. WHILE ACCELERATING FROM A FULL STOP THE CAR WOULD SUDDENLY STOP ACCELERATING FOR A FEW SECONDS AND THEN LURCH FORWARD AND BEGIN TO ACCELERATE AGAIN. UPON STARTUP THE CAR LURCHED WHEN PUT INTO REVERSE TO EXIT GARAGE. ON 5/22/13 THE CAR SUDDENLY WENT INTO " LIMP MODE" WHILE AT A SPEED OF 40MPH. IT HAS BEEN DIAGNOSED BY FORD DEALER AS A THROTTLE BODY PROBLEM. THE THROTTLE BODY IS ON BACKORDER WITH NO DEFINITIVE SHIP DATE. CAR CANNOT BE DRIVEN. *TR