MERCURY Complaints

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE LOST ACCELERATION POWER THEN STALLED. THE VEHICLE WAS MOVED TO THE SHOULDER AND RESTARTED THEN THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A DEALER, WHERE THEY RAN A DIAGNOSTIC TEST AND STATED THAT THE ACCELERATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER BUT NO DEFECT WAS FOUND. THE FAILURE MILEAGE WAS 87,000. ...UPDATED 07-10-13 *BF

THE CAR LOST ALL POWER WHILE I WAS DRIVING ON THE INTERSTATE AT 65 MPH. I WAS ABLE TO STEER IT TO THE SIDE OF THE ROAD, AND TO RESTART IT. THE SAME THING HAPPENED IN 3 MILES AND THEN AGAIN IN 1 MILE. IT WAS OKAY FOR THE NEXT 3 MONTHS. THEN I TRIED TO PASS A TRACTOR AND MY CAR STALLED. I GOT IT TO THE SIDE OF THE ROAD AND WAS ABLE TO LIMP INTO A FORD SERVICE CENTER WHERE THEY DIAGNOSED A " THROTTLE BODY FAILURE". I AM WAITING ON A PART BACK ORDER TO GET IT FIXED! *TR

WHILE IN THE PASSING LANE ON INTERSTATE 81, THE THROTTLE BODY CAUSED MY VEHICLE TO ENTER "LIMP MODE". THE ENGINE RPM IMMEDIATELY REDUCED TO IDLE AND I COASTED FROM THE PASSING LANE TO THE RIGHT SHOULDER. THE ENGINE CONTINUED TO IDLE SO I DROVE TO THE FIRST AVAILABLE EXIT, ENTERED A SERVICE STATION AND SHUT THE ENGINE DOWN. I CALLED MY LOCAL FORD DEALER AND THEY TOLD ME THE THROTTLE BODY REPLACEMENT WOULD NOT BE COVERED SINCE THE VEHICLE WARRANTY HAD EXPIRED. *TR

FRIDAY 24TH, THE WRENCH SIGN CAME ON, THE CAR SHUT DOWN IN TRAFFIC. CALLED THE DEALER, TOLD ME TO PULL THE KEY OUT AND THEN RESTART AFTER 5 MINUTES. IT STARTED AND HE OKAYED ME TO DRIVE IT. HE SAID IT WAS A 1TIME GLITCH. LATER IN THE DAY, PULLING OUT OF A RESTAURANT, IT DID THE SAME THING. SO I REPEATED WHAT THE FORD SERVICE TECH TOLD ME. THE NEXT MORNING I BROUGHT IT DIRECTLY TO THE FORD SERVICE CENTER WHERE THE TECH TOLD ME THAT SINCE THE LIGHT INDICATOR DIDN'T REMAIN ON, THERE IS NO WAY TO TELL WHAT THE CAUSE WAS. HE TOLD ME TO DRIVE IT UNTIL IT HAPPENED AGAIN AND THE LIGHT REMAINED ON. 2 DAYS LATER, THIS HAPPENED. I HAD THE CAR TOWED TO THE SERVICE CENTER AND THEY DROPPED IT FOR SERVICE FOR THE NEXT MORNING BECAUSE IT WAS SUNDAY NIGHT. MONDAY, GOT A CALL FROM THE TECH WHO SAID THE LIGHY WENT BACK OFF SO THEY ARE AT SQUARE ONE. I JUST SO HAPPEN TO HAVE GOTTEN THE ENGINE LIGHT CODE RAN BEFORE IT GOT TOWED AND IT CAME UP P2111. TECH DIAGNOSED THAT I NEED A NEW THROTTLE BODY BUT THE PART IS ON BACKORDER WITH NO ETA. *TR

CAR WAS REVVING AT HIGH RATES OF SPEED. WHILE AT LIGHT IT WOULD REV AT1700, IN PARK 4600. IDLING AT 30 MPH AND CAR WOULD SPEED ITSELF UP AS IF ACCELERATOR WAS STUCK. WHEN LET OFF BRAKE CAR WOULD JUMP DUE TO HIGH REVVING. IF I WAS WAITING ON TRAIN AND DIDN'T KNOW BETTER AND EDGED UP I WOULD HAVE JUMPED INTO THE TRAIN. ISSUE WAS FAULTY CABLE THAT BROKE OFF AT THROTTLE AND WOULDN'T ALLOW A DECELERATION. WAS VERY SCARY. LUCKILY I KNOW MY CAR AND KNEW SOMETHING WAS WRONG. *TR

TURNING RIGHT FROM A STOP, ONTO A MAJOR STREET, ACCELERATING FELT CLICK IN WHEEL AND ALL OF THE POWER ASSIST WAS GONE. I COMPLETED THE TURN AND CONTINUED SLOW ACCELERATION TO AROUND 35MPH, THE WHEEL STILL OPERATED LIKE DRIVING A PRE-SIXTIES PICKUP TRUCK BUT WHEN I SLOWED DOWN TO MAKE ANOTHER RIGHT TURN I REALLY HAD TO PUT MY SHOULDERS INTO IT TO COMPLETE. I RETURNED HOME AND GOT ON LINE TO SEE IF I NEEDED POWER STEERING FLUID AND FOUND THIS SITE. THIS JUST HAPPENED AND APPRECIATE THE OPPORTUNITY TO SHARE. *TR

I WAS DRIVING ON THE INTERSTATE GOING ABOUT 65 MPH. I ACCELERATED RAPIDLY TO PASS A SEMI WHEN I WAS GETTING CLOSE TO MY EXIT. AFTER PASSING THE SEMI I LET MY FOOT OFF OF THE ACCELERATOR BUT THE VEHICLE DID NOT SLOW DOWN. I APPLIED THE BRAKE PEDAL BUT THE VEHICLE KEPT ACCELERATING FOR ABOUT 5 SECONDS. AFTER THAT I HEARD AN AUDIBLE "CLUNK" COME FROM THE ENGINE COMPARTMENT AND THE VEHICLE RETURNED TO NORMAL OPERATION. THIS IS THE SECOND TIME THIS HAS HAPPENED THE FIRST WAS A MONTH AGO ACCELERATING RAPIDLY FROM A STAND STILL POSITION. IN NEITHER CASE DID I WRECK OR GET A SPEEDING TICKET. *TR

DRIVING AT 45MPH ON ROAD, MAINTAINING CONSTANT SPEED, CAR GOES INTO LIMP MODE, NO THROTTLE CONTROL. WRENCH LIGHT COMES ON. PULLED OVER TO SIDE OF THE ROAD, PUT CAR INTO PARK AND WAITED A FEW SECONDS, CAR RE-IGNITED AND WAS ABLE TO GET HOME. THIS HAPPENED AGAIN 2 TIMES THE NEXT DAY IN ROUTE TO THE GROCERY STORE WHICH IS LESS THAN 4 MILES AWAY. IT HAS CONSISTENTLY BEEN HAPPENING NEARLY EVERY TIME I DRIVE IT. I HAVE STALLED OUT AT 2 INTERSECTIONS WHICH IS VERY DANGEROUS. I JUST HAD THE CAR DIAGNOSED WITH ELECTRONIC THROTTLE BODY FAILURE. 136.00 LATER, AND I HAVE ORDERED THE NEW PART, BUT WAS TOLD IT COULD TAKE 2-3 WEEKS BEFORE THEY ARE AVAILABLE AND THAT IF I SAVED MY RECEIPT I WILL BE REIMBURSED BY FORD/MERCURY AT RECALL. I AM AFRAID TO DRIVE THE CAR AT THIS POINT BECAUSE THERE IS NO TELLING WHEN IT WILL JUST STALL AGAIN. REALLY NEED MY CAR TO GET TO WORK! *TR

THE DRIVERS REAR METAL BRAKE LINE FAILED CATASTROPHICALLY ON THE HIGHWAY IN A PANIC STOP. THIS RESULTED IN COMPLETE BRAKE FAILURE OF BOTH FRONT AND REAR BRAKES. *TR

ON APRIL 19, 2013, I HAD ONE INCIDENT WHERE MY CAR LOST POWER WITH NO WARNING. I WAS GOING APPROXIMATELY 40 MPH. I SUDDENLY REALIZED I HAD NO POWER AND NOTICED THAT THE WRENCH LIGHT AND OTHER LIGHTS CAME ON. I WAS ABLE TO STEER THE CAR OFF THE ROAD. I HAD TO TURN IT OFF AND THEN RESTART IT. I TOOK THE CAR TO THE DEALER SERVICE DEPT BUT THEY SAID THEY COULDN'T FIND ANYTHING. IT SEEMED TO RUN ROUGHER FOR THE NEXT MONTH BUT DIDN'T STALL AGAIN UNTIL MAY 16. AT THAT TIME I WAS GOING APPROXIMATELY 30 MPH. ON MAY 17 IT STALLED TWO TIMES WHILE GOING 70 MPH ON THE INTERSTATE. ON MAY 19 IT STALLED ONE TIME WHILE GOING 60 MPH SO I PARKED THE CAR FOR THE WEEKEND. I CALLED THE DEALER AND HAD TO DRIVE OVER AN HOUR TO THE DEALER. IT STALLED THREE TIMES ON THE WAY TO THE DEALER. I DROVE WITH MY FLASHERS ON THE ENTIRE TIME BECAUSE I WAS TERRIFIED THAT I WAS GOING TO BE IN AN ACCIDENT OR WORSE. MY DEALER HAS DETERMINED THAT IT IS THE THROTTLE BODY. MY CAR HAS BEEN STUCK IN THE SHOP SINCE MAY 20 WAITING FOR THE PART THAT IS ON NATIONWIDE INDEFINITE BACK ORDER AND THERE IS NO FIX DATE IN SIGHT. MY CAR IS NOT DRIVABLE AND I AM JUST THANKFUL THAT I HAVEN'T HAD AN ACCIDENT OR BEEN KILLED BECAUSE OF THIS PROBLEM. I HAVE LOST CONFIDENCE IN MY CAR WHICH I WAS SO HAPPY WITH. I ALSO AM PAYING ON A CAR THAT I CAN'T EVEN DRIVE. *TR