MERCURY Complaints

WHILE I WAS DRIVING ON HIGHWAY AT 70MPH - IN CRUISE CONTROL, CAR SUDDENLY STARTING LOSING SPEED. TRIED TO RESUME SPEED BUT WAS NOT ABLE TO ACCELERATE, SO I PULLED OVER. WHILE STOPPED, CAR STARTED ACTING LIKE IT WANTED TO STALL SO I SHUT CAR OFF AND HAD IT TOWED TO SHOP. MECHANIC STATES THEY ARE GETTING A THROTTLE BODY ERROR. *TR

VEHICLE WAS COMING OFF OF A HIGHWAY EXIT RAMP DOING AROUND 40-45 MPH AND IN THE MIDDLE OF THIS TURN THE DRIVER LOST HIS CONTROL OF HIS STEERING CAUSING THE VEHICLE TO VEER INTO ONCOMING TRAFFIC ALMOST CAUSING A HEAD ON COLLISION. UPON INSPECTION OF VEHICLE FOUND THAT A STERRING COLUMN SHAFT WICH IS ONLY HELD IN PLACE BY A PLASTIC RETAINER AND CONSIST OF 4 CLIPS, 2 OF THE CLIPS WERE BROKEN CAUSING THE COLUMN SHAFT TO SLIDE APART AND HAVE LOSS OF STEERING. SO FAR THE ONLY FIX FROM FORD IS TO SELL YOU A NEW STERRING COLUMN 7W1Z-3C529-A THIS PART IS DESIGNED THE SAME WAY AS THE OLD PART WAS. THIS ISSUE COULD CAUSE A FATAL ACCIDENT, I AM A MECHANIC WITH A GOVERMENT AGENCY WITH MANY OF THESE VEHICLES IN OUR FLEET. I URGE YOU TO PLEASE LOOK INTO THIS ISSUE AND ASK FOR A RECALL WITH THESE VEHICLES BEFORE A LIFE IS LOST! *TR

WHILE DRIVING MY 2010 MILAN AT THE SPEED OF 55 MPH, THE CAR SHOOK SLIGHTLY AND THE WRENCH LIGHT APPEARED. THE CAR BEGAN TO LOSE POWER - I WAS ABLE TO STEER WITH NO PROBLEM. I COULD NOT ACCELERATE. I SHUT THE CAR OFF - AND STARTED IT AGAIN. THE FIRST TIME IT STARTED WITH NO PROBLEM. WITHIN DRIVING 4 MORE MILES, THE SAME THING HAPPENED AGAIN. THIS TIME I WAS DRIVING 25 MPH. IT HAPPENED SEVEN MORE TIMES BEFORE THE CHECK ENGINE LIGHT CAME ON. EACH TIME WHEN I TRIED TO START MY CAR, IT KEPT TURNING OVER BEFORE IT WOULD START. I WAITED FOR AN HOUR ON THE SIDE OF THE ROAD WAITING FOR THE TOW TRUCK. WHEN THE TOW ARRIVED, THE CAR STARTED JUST FINE - THE CHECK ENGINE LIGHT WAS STILL ON. THIS IS EXTREMELY DANGEROUS! I WAS DRIVING IN RUSH HOUR TRAFFIC AND WAS ALMOST REAR ENDED ON THE HIGHWAY. AGAIN WHEN IT OCCURRED IN TOWN, THERE WAS NO WHERE FOR ME TO COAST OFF TO THE SIDE OF THE ROAD, I HAD TO STOP IN TRAFFIC TO RESTART ME CAR. *TR

REAR LIFT GATE IS FRACTURED FROM THE WINDOW DOWN AROUND AND THROUGH THE EMBLEM. THERE IS NO RECALL FOR THIS PROBLEM. *TR

I HAVE A 2010 MERCURY MILAN WITH 40,000 MILES ON IT. RECENTLY SOMEONE POINTED OUT TO ME THAT THE DRIVER-SIDE BRAKE LIGHT IS CONTINUOUSLY ACTIVATED. CONSEQUENTLY WHEN BRAKING, DRIVERS BEHIND ME ARE ONLY NOTIFIED BY THE RIGHT AND CENTER BRAKE LIGHTS. IT SEEMS TO ONLY HAPPEN WHEN THE HEADLIGHTS ARE ON. MY RESEARCH SHOWS THIS TO BE A COMMON ISSUE WITH THE 2010 MERCURY MILAN WITH SOME HAVING BOTH BRAKE LIGHTS MALFUNCTIONING. DIAGNOSIS SAYS IT IS A FAULTY LED BRAKE LIGHT ASSEMBLY, WHICH WOULD IMPLY A BAD CIRCUIT BOARD. THIS IS A SERIOUS SAFETY HAZARD AND SHOULD BE RECALLED. I CONTACTED FORD ABOUT IT AND THEY DIRECTED ME TO A DEALER SAYING THEY, (FORD) WOULD PROBABLY PAY FOR THE REPAIR. AFTER I CONTACTED THE DEALER, FORD CHANGED THEIR MIND AND SAID THAT SINCE I DIDN'T BUY THE CAR NEW, THEY DIDN'T CONSIDER ME A "LOYAL'" FORD CUSTOMER AND WILL NOT COVER ANY OF THE COST. IT SEEMS FORD IS ONLY CONCERNED ABOUT THE SAFETY OF THEIR "LOYAL" CUSTOMERS. *TR

WHILE DRIVING IN THE LOS ANGELES, CA THE BRAKE SYSTEM MESSAGE CAME ON INDICATING THAT THE ABS FEATURE HAD SHUT DOWN AND I WAS LEFT WITH ONLY BASIC HYDRAULIC BRAKES. I TOOK IT TO THE FORD DEALER AND THEY FOUND A TECHNICAL BULLETIN THAT INDICATED THEY NEED TO JUMP ONE WIRE IN THE SYSTEM. I HAD THAT DONE AND PAID FOR THE REPAIR. SEVERAL DAYS LATER THE CHECK BRAKE SYSTEM MESSAGE CAME ON AGAIN. BOTH TIMES THE CODE READER INDICATED THERE WAS NOTHING WRONG WITH THE VEHICLE AT THE FORD DEALER. THE CHECK BRAKE MESSAGE CLEARS AFTER YOU TURN THE VEHICLE OFF FOR A PERIOD OF TIME. THE VEHICLE HAS DONE THIS A NUMBER OF TIMES DURING THE FOLLOWING MONTHS INCLUDING ON APRIL 26 AND 29. ON MAY 3, 2013 I REVISITED THE DEALER AND HAD THE SYSTEM RECHECKED AND THEY FOUND NOTHING WRONG. THEY CONNECTED THE CODE READER AND EXAMINED THE VEHICLE AND COULD NOT FIND A PROBLEM. ON MAY 15, 2013, THE CHECK BRAKE MESSAGE CAME ON AND THIS TIME I DID NOT TURN THE VEHICLE OFF SO THE BRAKE SYSTEM MESSAGE (CHECK BRAKE SYSTEM AND THE BUZZER SOUNDING) WAS ON WHEN THE MECHANIC ARRIVED. AGAIN THEY CHECKED THE VEHICLE AND THE CODE READER INDICATED ALL SYSTEMS WERE FINE, EVEN THOUGH THE MESSAGE CENTER SAID THERE WAS A PROBLEM. THE PERSONNEL WE TALKED TO INDICATED THAT THIS PROBLEM HAS HAPPENED TO A NUMBER OF OTHER VEHICLES AND WAS MOST LIKELY CAUSE BY THE WIRING HARNESS BUT COULD NOT GUARANTEE THAT WOULD FIX THE INTERMITTENT PROBLEM. THE COST TO FIX THIS PROBLEM WAS $4000. THIS IN OUR OPINION IS A MANUFACTURER DEFECT. THE WIRING HARNESS HASN'T BEEN TAMPERED WITH AND ALL REPAIRS HAVE BEEN DONE AT A FORD DEALER. THIS IS A SAFETY ISSUE AS THE ABS FAILURE COULD CAUSE AN ACCIDENT ON SLIPPERY ROADS OR DURING FAST STOPS. *TR

I WAS DRIVING GOING ABOUT 20MPH AND THE VEHICLE WOULD STALL. ONCE I STOPPED AGAIN AND TRIED TO ACCELERATE THE WRENCH TOOL SYMBOL APPEARED ON THE DASH AND THE CAR SHUT DOWN. WHILE RIDING BEFORE THE CAR SHUT OFF THE ENGINE WAS IDLING VERY ROUGHLY. THIS IS THE SECOND TIME I HAVE HAD THE PROBLEM IN THE LAST 7 MONTHS AND SUPPOSEDLY ITS A PROBLEM WITH THE THROTTLE. THIS IS A VERY BIG TO A LOT OF PEOPLE INCLUDING MYSELF I SEE IF FORD SEE THERE'S A CONTINUOUS PROBLEM PLEASE FIX IT BECAUSE THIS IS RIDICULOUS. *TR

TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS TOLD THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MECHANIC CONTACTED AN AUTHORIZED DEALER AND WAS ADVISED NOT TO INSTALL A USED TRANSMISSION BECAUSE THE 2006 TRANSMISSIONS WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 82,000. *TR

ON 2/27/13 THROTTLE WAS CLEANED NOT REPLACED PER FORD RECALL 12NO3. ON 5/18/13 BEING STUCK IN CONSTRUCTION TRAFFIC AT A STAND STILL, FOOT ON BRAKE ENGINE PROCEEDED LIKE A 747 GETTING READY TO TAKE OFF. CAR MOVED FORWARD SOME 1 TO 2 FT.. KILLED ENGINE, TURNED IT ON AGAIN WITH FOOT ON BRAKE CAR PROCEEDED TO MOVE. KILLED ENGINE, TURNED BACK ON. NO OTHER PROBLEM UNTIL I WAS AT A STOP LIGHT ON WAY TO DESTINATION. AGAIN ENGINE BEGIN TO WHINE AT HIGH RATE AS IF I WAS IN NEUTRAL AND HAD FOOT A GAS. KILLED ENGINE AND WAS ABLE TO PROCEED TO DESTINATION WITHOUT PROBLEM. TOOK VEHICLE TO FORD DEALERSHIP ON 5/9/13. DEALERSHIP DID DIAGNOSTIC, FOUND THROTTLE BODY BAD. HAD TO BE REPLACED. THERE WAS ON OR ABOUT 3500 MILES ON VEHICLE SINCE TIME OF CLEANING TO REPAIR. OF THE 3500 MILES, 2000 WAS ON OUR TRIP. TALKED WITH FORD CORPORATE STATED DEALERSHIP PROBLEM NOT THEIRS. FORD IS AWARE OF THIS PROBLEM AND HAS CHOSEN TO CLEAN RATHER THEN REPLACE. IT IS MY UNDERSTANDING THAT THIS THROTTLE CONTROL TIES INTO THE TRANSMISSION IN WHICH FORD HAS HAD THEIR SHARE OF PROBLEMS. *TR

DRIVING ABOUT 40-50MPH IN TRAFFIC, THE CAR SUDDENLY JERKED, FELT LIKE A HARD GEAR-SHIFT. THE GREEN WRENCH LIGHT & ORANGE ENGINE LIGHT CAME ON AND THE THROTTLE WAS UNRESPONSIVE. THE CAR STILL HAD POWER BUT NO ACCELERATION, ENGINE SPUTTERED, HAD TO PULL OFF THE ROAD WHILE COASTING, CAR WAS IDLING VERY ROUGH SO WAS SHUTDOWN. I WAS ABLE TO RESTART IT BUT THE PROBLEM RECURRED FOUR TIMES THE NEXT TWO DAYS. STOPPED AT ADVANCE AUTO PARTS SINCE IT WAS EARLY EVENING, THEY PULLED DTC P2111 "THROTTLE ACTUATOR CONTROL SYSTEM STUCK OPEN" FROM CAR'S COMPUTER AND HE SAYS THE THROTTLE VALUE IS STICKING. SCHEDULED SERVICE AT WORLD FORD DEALERSHIP WHERE CAR WAS PURCHASED JUST FOUR MONTHS PRIOR. I WAS TOLD THE THROTTLE BODY NEEDED REPLACING "THIS IS VERY COMMON, WE REPLACE THEM ALL THE TIME" HE SAID. I PURCHASED A POWERTRAIN EXTENDED WARRANTY WITH THE CAR THAT STATES IT COVERS THE "THROTTLE VALVE" AMONG ITS COVERED PARTS BUT THE SERVICE MAN FIRST SAYS THAT'S DIFFERENT THAN THE "THROTTLE BODY" (MY UNDERSTANDING IS THE THROTTLE VALVE IS THE PLATE INSIDE THE THROTTLE BODY THAT OPENS/CLOSES CONTROLLING AIRFLOW TO THE MANIFOLD, IT THAT IS "STUCK OPEN", IT SHOULD BE COVERED). HE THEN SAYS HE DOESN'T EVEN KNOW WHAT A "THROTTLE VALUE" IS AND SAYS IT WILL COST APPROX $350 TO REPAIR. THEY OBVIOUSLY KNOW THIS IS A PROBLEM AND ARE TAKING ADVANTAGE OF THEIR CUSTOMERS REPLACING THE FAULTY PARTS. *TR