MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2011 MERCURY MILAN- TAYLORSVILLE, KY
AFTER DRIVING ABOUT 28 MILES THE CAR LOST POWER WHILE GOING DOWNHILL AT 75 MPH ON THE FREEWAY. THE "TOOL WRENCH" LIGHT CAME ON AND THE CAR CONTINUED TO LOSE SPEED. PULLED INTO THE EMERGENCY LANE AND PUT THE VEHICLE IN PARK. PUT IT BACK IN DRIVE AND THE RPM JUMPED FROM 900-1100 RPM AND CAR SURGED AT ABOUT 3-5 MPH; IT WOULD NOT GO FASTER THAN 10 MPH. STOPPED AND PUT IT BACK INTO PARK AND TURNED OFF THE IGNITION AND LET THE CAR SIT FOR ABOUT 1 MINUTE. RESTARTED THE CAR AND IT STARTED VERY ROUGHLY, IT DID SMOOTH OUT AND IDLED AT 1000 RPM. THE "TOOL WRENCH" LIGHT WAS NO LONGER ON AND THE CAR DROVE NORMALLY THE REST OF THE WAY HOME WHICH WAS ABOUT 11 MILES. THE CAR HAS ALMOST 59K MILES ON IT. *TR
Source: NHTSA WEB SITE -
2006 MERCURY GRAND MARQUIS- SAVANNAH, GA
TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SEAT BELT BUCKLE WOULD NOT LATCH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2005 MERCURY MONTEGO- BRENTWOOD, NY
TL* THE CONTACT OWNS A 2005 MERCURY MONTEGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE JERKED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AUTOMATIC TRANSMISSION VALVE BODY NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 51,000 AND THE CURRENT MILEAGE WAS 51,487. *TR
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2005 MERCURY MONTEREY- APLINGTON, IA
MULTIPLE TIMES LOSS OF POWER AND ABILITY TO DRIVE. RPM'S JUMPED ALL OVER AND VEHICLE WOULD STALL OR NOT START AT ALL. IN AND OUT OF SHOP OVER 2 MONTHS LEAVING ME WITHOUT A VEHICLE OR DRIVING A LOANER CAR. FINALLY REPLACED PCM AND WIRING HARNESS. NOT EVEN A YEAR LATER THE EXACT SAME PROBLEM IS OCCURRING AGAIN AND WARRANTY IS EXPIRED. ALSO FOUND OUT ANOTHER VEHICLE WAS IN THE SHOP AT THE SAME TIME WITH THE SAME PROBLEM. *TR
Source: NHTSA WEB SITE -
2003 MERCURY GRAND MARQUIS- PELHAM, GA
LATELY WHEN I CRANK THE CAR AT NIGHT THE LIGHTS DO NOT COME ON IN THE AUTOMATIC SETTING. I SWITCH IT TO MANUAL AND THEY STILL DO NOT COME ON. WHEN I SWITCH IT BACK TO AUTOMATIC THEY USUALLY COME ON. SOMETIMES I HAVE TO DO THIS TWICE TO GET THEM TO COME ON. SEVERAL TIMES I'VE HAD THEM GO OFF WHEN DRIVING AND GOT THEM TO TURN BACK ON THIS WAY. QUITE A FEW TIMES I'VE LEFT A BRIGHTLY LIT PARKING LOT AT NIGHT NOT REALIZING THE LIGHTS HADN'T COME ON AND SUDDENLY REALIZED IT WHEN I PULLED OUT INTO THE ROAD. *TR
Source: NHTSA WEB SITE -
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2010 MERCURY MILAN- WINCHESTER, KY
CAR WILL LOSE POWER AT ANY GIVING TIME OR SPEED ABOVE 40MPH. YOU MUST THEN TRY TO PULL OFF ROAD AND TURN OFF AND RESTART. IT WOULD ONLY DO THIS ONCE A WEEK, BUT NOW IT'S DOING MULTIPLE TIMES A DAY. DEALER WILL NOT ADDRESS IT AS A WARRANTY PROBLEM DUE TO FACT IT HAS OVER 36000 MILES ON IT. TRIED TO ORDER REPLACEMENT THROTTLE BODY THRU THEM BUT IT ON BACK ORDER. *TR
Source: NHTSA WEB SITE -
2005 MERCURY SABLE- HOFFMAN ESTATES, IL
THE CAR STARTED ACCELERATING ON ITS OWN TO 80 MILES PER HOUR IN A 35 MPH ZONE. THERE WAS A HIGH RISK OF STRIKING PEDESTRIANS. IMMEDIATELY PUT THE CAR IN NEUTRAL AND SLAMMED THE BRAKES AND ALSO ENGAGED THE PARKING BRAKE. IT WAS A VERY SCARY EXPERIENCE. TOOK THE CAR TO THE DEALER AND THE DEALER WAS ABLE TO REPLICATE THE PROBLEM IN THE PARKING LOT. GOT THE CAR THROTTLE BODY REPLACED FOR $376. APPARENTLY THE THROTTLE BODY STICKS. DID SOME RESEARCH ON THE INTERNET AND FOUND THAT NHTSA HAS BEEN INVESTIGATING THIS ISSUE FOR A LONG TIME. NOT SURE WHY A RECALL HAS NOT BEEN ISSUED? THIS DEFECT COULD RESULT IN PEOPLE GETTING KILLED -- I FEEL THAT I HAVE A RESPONSIBILITY TO ENSURE THAT SOMETHING IS DONE SO THAT OTHERS DO NOT EXPERIENCE THE SAME PROBLEM. *TR
Source: NHTSA WEB SITE -
2003 MERCURY GRAND MARQUIS- JACKSONVILE, FL
WHILE DRIVING MY 2003 GRAND MARQUIS THE LIGHTS GO OUT AND COME BACK ON INTERMITTENTLY. THIS IS A MAJOR CONCERN THAT FORD MOTOR COMPANY KNOWS ABOUT THIS AND HAS NOT OFFERED A RECALL YET. GUESS THEIR WAITING FOR DEATHS TO OCCUR BEFORE DOING SO....SO SAD. THERE ARE SO MANY OF THESE SAME COMPLAINTS ABOUT THIS UNTIL IT IS SCARY. FORD MOTOR COMPANY-----OWN UP AND RECALL THIS. *TR
Source: NHTSA WEB SITE -
2006 MERCURY MOUNTAINEER- POCOMOKE, MD
PURCHASED IN JUNE 2009 AND HAVE HAD PROBLEM AFTER PROBLEM. MOUNTAINEER PREMIER AWD. TRANSMISSION ISSUE, FEELS LIKE YOU'RE GETTING HIT FROM BEHIND WHEN COMING TO A STOP. RADIATOR LEAKS. BACK LIFT GATE RANDOMLY OPENS, WON'T LATCH. WHEN IT RAINS, WATER COMES IN THROUGH THE INTERIOR LIGHT MOUNT AND THROUGH DVD PLAYER. SPARK PLUGS NOT EASILY REPLACED, BROKE OFF AND HAD TO BE TOWED TO A SHOP FOR REMOVAL. GAS UNABLE TO BE PUMPED PROPERLY I CAN PUT IN .25 AT A TIME IF I'M LUCKY. IT TAKES 20 MINUTES TO PUMP HALF A TANK OF GAS. I LOVE THE FEATURES THIS VEHICLE HAS BUT THIS HAS BEEN SUCH A HASSLE. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- JACKOSNVILLE, FL
MY VEHICLE WAS TOWED AT MY EXPENSE TO A SHOP. THE VERDICT WAS A 'THROTTLE BODY' ISSUE. THIS VEHICLE WENT INTO THE 'LIMP HOME' MODE WITH NO WARNING. I WOULD CHALLENGE THE PRESIDENT OF FORD TO ATTEMPT TO LIMP THIS VEHICLE JUST 5 MILES ON ANY BUSY ROAD IN THE NATION IN THIS MODE. APPARENTLY, JUDGING BY MY RESEARCH, IT IS AN ONGOING PROBLEM AND WIDESPREAD. AS OF RIGHT NOW THE VEHICLE IS UNUSABLE, SINCE THE PARTS ARE ON 'INDEFINITE BACK-ORDER' AWAITING SOME SORT OF RELEASE OF PARTS. THE VEHICLE IS STUCK AT A DEALERSHIP, NO FIX DATE IN SIGHT UNTIL THE PART (OR SUBSTITUTE PART) BECOMES AVAILABLE. THIS LEAVE ME WITH NO TRANSPORTATION (I'M DISABLED CURRENTLY) AND NO RECOURSE. EVEN IF I FIND A CURRENTLY AVAILABLE REPLACEMENT PART, WITHOUT WHATEVER FIX IS NEEDED, MY FAITH IN THE VEHICLE IS GONE. FAITH IN ALL FORD VEHICLES I MIGHT ADD. THE RIDE HOME WAS DANGEROUS AT THE CRAWL SPEED IT WILL DO, ESPECIALLY WITH THE LURCHING AT TIMES. *TR
Source: NHTSA WEB SITE