MERCURY Complaints

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED AND THE STEERING WHEEL PULSATED ABNORMALLY. THE FAILURE RECURRED TWICE. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD THAT THE STEERING COLUMN WOULD NEED TO BE REPLACED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 125,000. *TR

DRIVING DOWN THE ROAD AND THE HEAD LIGHTS JUST GO OFF, DO NOT HAVE ANY CONTROL OVER THE SELECTOR SWITCH, THEY ONLY WAY TO HAVE LIGHTS IS TO HOLD THE FLASH BRIGHT LIGHT ON THE TURNING SIGNAL AND HOLD THERE, YOU MIGHT GET LUCKY AND LET GO OF THE TURNING SIGNAL AND THE LIGHTS MIGHT COME ON AND GO RIGHT BACK OFF, VERY UNSAFE, COULD CAUSE A BAD ACCIDENT, I HAVE PRICED THIS TO BE REPLACED AND THEY ARE TELLING ON ABOUT 650.00 FOR THE PART ALONG, PLUS THE LABOR INVOLVED, IF THEY KNOW THIS IS HAPPENING AND HAD COMPLAINTS, THEY SHOULD REPLACE THE DEFECTIVE ITEM, BEFORE SOMEONE GETS IN A SERIOUS CRASH OR KILLED. *TR

TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE CRUISE CONTROL NEEDED TO BE DISCONNECTED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 85,000. ..UPDATED 05/01/13 *BF UPDATED 05/06/13

MY MERCURY MILAN, I STARTED NOTICING MULTIPLE PROBLEMS OF MY AIR BAG BACK IN 2010, THAT AS I FIRST START THE CAR, THAT THE AIR BAG LIGHT ON THE CONTROL PANEL WOULD BE ON, AFTER ABOUT 15-20 MINUTES IT WOULD THEN GO OFF, BUT NOW ON ALL THE TIME DUE TO A MODULE UNDER THE PASSENGER SEAT. THE 2ND PROBLEM IS OF MY TRANSMISSION, WHILE IN TRAFFIC, ALOT OF STOPPING AND STARTING, I NOTICED MY TRANSMISSION SEEMS TO SLIP OUT AS IF I'M IN NEUTRAL, I'VE SEEN THERE WAS A RECALL OR TALK OF IT FOR THIS PROBLEM OF SOME OF THE NEWER MODELS, BUT THE YEAR FOR 2007, THERE IS NOTHING FOR IT, SO THIS PROBLEM STARTED WELL BEFORE THE YEARS THAT WERE LISTED, THIS CONCERNS ME AS IF I NEEDED TO MOVE OUT OF THE WAY FOR SOME ODD REASON, SPECIALLY WHILE HAVING FAMILY IN THE CAR, THERE'D BE NOW WAY OF DOING SO QUICKLY IF DESIRED, AND WOULD ABSORB AN IMPACT OF ANY .SO THE 2 ITEMS LISTED CONCERNS ME AS A CONSUMER FOR "SAFETY REASON" SPECIALLY WHEN DRIVING MY CHILDREN OR GRANDCHILDREN WITH ME. *TR

DIVING ALONG THE FREEWAY I HAD THE CRUISE SENT AT 65MPH AND SUDDENLY THE MARINER WAS ACCELERATING ON IT'S OWN. I STEP ON THE BRAKE AND IT DISENGAGED THE CRUISE AND SLOWED. I ACTUALLY THOUGHT IT WAS A FLUKE OF SOME KIND. THEN DRIVING HOME I DIDN'T USE THE CRUISE AND THE CAR JUST SLOWED DOWN ABOUT 15MPH WHILE I HAD MY FOOT ON THE GAS STAYING AT 55MPH. I'VE EXPERIENCED THIS LOSS OF POWER ABOUT 6 RANDOM TIMES. I'VE USED THE CRUISE ON LONG STRETCHES OF HIGHWAY(THAT I RARELY DRIVE) AND THE MARINER HAS ACCELERATED ON IT'S OWN 4 TIMES. THE FOURTH TIME RESULTING IN A SPEEDING TICKET OF 15MPH OVER. THIS WAS 1 OF 2 TIMES THE ACCELERATION WAS GRADUAL. OTHERWISE IT'S AS IF THE GAS PEDAL WAS TO THE FLOORBOARD AS IT TAKES OFF. I SEE ON THE NHTSA THAT THERE ARE OTHERS HAVING THIS SAME PROBLEM. I'VE QUESTIONED THIS AT THE DEALERSHIP AND THEY CAN'T FIND ANYTHING WRONG NOR RECREATE THE PROBLEM AND THERE IS NOTHING FROM FORD ABOUT THIS PROBLEM. AS SOON AS I AM WORKING AGAIN I WILL BE TRADING MY FORD MARINER IN FOR A DIFFERENT VEHICLE. UNTIL THEN I WON'T USE MY CRUISE AND HOPE FOR THE BEST. THIS IS SCARY THAT THIS HAPPENS AND FORD DOESN'T ACKNOWLEDGE IT! *TR

THE VEHICLE WAS STOPPED AT THE TIME. MY DAUGHTER HAD OPENED UP THE 3RD ROW REAR BENCH SEAT FROM THE FLOOR. IN THE PROCESS OF TRYING TO ADJUST IT, SHE NOTICED THAT IT MADE A RACHETING SOUND AND THE SEAT BACK WOULD NOT STAY IN POSITION. A WEEK LATER, AFTER A CLOSE EXAMINATION, I OBSERVED THAT THE BRACKET THAT THE FRONT LATCH IS MOUNTED ON AT THE DRIVERS SIDE IS RUSTED AND ALLOWS LARGE AMOUNTS OF VERTICAL MOVEMENT. AFTER WIGGLING THE BRACKET UP AND DOWN, I OBSERVED ABOUT A TABLESPOON OF RUST FLAKES ON THE CARPET. NOT REALLY SURE WHAT TO DO ABOUT THIS. *TR

EXTERIOR LIGHT ON DRIVER'S SIDE STOPPED WORKING. I NOTICED WHEN I PULLED INTO MY GARAGE THAT THE LIGHT WAS NOT WORKING. THE ONLY WAY I COULD CONTINUE TO DRIVE THE CAR IS WHEN I USED THE HIGH BEAMS. NOW, AS OF LAST NIGHT (MARCH 27, 2013), THE DRIVER'S SIDE HIGH BEAM IS NOT WORKING AT ALL. I HAVE TAKEN THE CAR TO THE REPAIR SHOP AND TOLD THE LIGHTING MODULE NEEDS TO BE REPLACED AND THAT IT WOULD COST APPROXIMATELY $700 TO FIX. I NEED THE LIGHTS TO WORK, SO I AM HAVING IT REPAIRED. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE REPAIRED FOR UN UNRELATED ISSUE, HE WAS INFORMED THT THE SUB FRAME ENGINE CRADLE WAS SUFFERING FROM MASSIVE RUST AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 121,000.

MY 2008 MERCURY MARINER WAS TOWED INTO MY LOCAL DEALER BECAUSE THE TRANSMISSION FAILED WITHOUT WARNING AND NO WARNING LIGHTS CAME ON AND THE STEERING HAD AN ISSUE WITH THE STEERING WHEEL LOCKING UP WHILE THE VEHICLE WAS IN GEAR. WHEN I TOOK INTO THE DEALER THEY CONFIRMED THAT THE TRANSMISSION HAD IN FACT WENT OUT AND THEY WOULD HAVE TO REPLACE THE STEERING COLUMN DUE TO THE PROBLEM WITH THE STEERING WAS THE THRUST ANGLE SENSOR THAT WAS EMBEDDED INTO THE STEERING COLUMN. THE SENSOR IS NOT SERVICABLE AND THE WHOLE COLUMN WOULD HAVE TO BE REPLACED. BOTH FAILURES HAPPEN WITHIN 4 DAYS! UPON TALKING TO THE SERVICE WRITER, THERE WAS A RECALL ON THE TRANSMISSION COOLER LINES THAT RUN THRU THE A/C CONDENSER. THEY CALLED ME TODAY AND INFORMED ME THAT MY VEHICLE WAS DONE AND TOLD ME IT WAS $5364.56. HE INFORMED ME THAT THE TRANS COOLER LINES WOULD NOT BE COVERED DUE TO THE TRANSMISSION FAILURE! HOW CAN A FACTORY RECALL NOT BE COVERED? I BOUGHT THE VEHICLE FROM THE SAME FORD DEALER USED AND THE RECALL WAS ISSUED BEFORE I PURCHASED THE CAR! HOW CAN THEY SELL A CAR AND NOT PERFORM THE RECALL SERVICE BEFORE THEY SOLD IT TO ME AND MY FAMILY? I ASKED THE SERVICE WRITER IF THAT WAS THE FACTORY PART AND HE STATED THAT IT COULD POSSIBLE BE. IF THEY ARE NOT GOING TO TAKE CARE OF A FACTORY RECALL, HOW AM I SUPPOSE TO TRUST THEM TO FIX MY VEHICLE PROPERLY? I HAVE TWO SMALL CHILDREN IN THIS VEHICLE EVERY SINGLE DAY, TWICE A DAY! THERE HAVE BEEN SO MANY COMPLAINTS ABOUT THE TRANSMISSION AND POWER STEERING IN THE 2008 MODELS THAT I AM SURPRISED THAT THEY HAVEN'T PUT A RECALL ON THOSE PARTS YET. THERE ARE TWO MORE VEHICLES AT THE SAME DEALER WITH THE SAME PROBLEM! A 2008 MARINER AND 2008 ESCAPE. THE LAST 3 CARS I BOUGHT HAVE BEEN FORD AND I WILL NEVER BUY ANOTHER FORD PRODUCT AGAIN. SOMEBODY NEEDS TO STOP THEM BEFORE SOMEBODY GETS HURT OR KILLED. *TR

TL* THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT STATED THAT WHILE REVERSING OUT OF A PARKING SPACE, THE FRONT PASSENGER SIDE COIL SPRING FRACTURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 94,000. *TR.....UPDATED 05/09/13 *BF UPDATED 05/24/2013 *JS