MERCURY Complaints

MY 22 YEAR OLD DAUGHTER WAS DRIVING MY 2007 MERCURY MARINER HYBRID BACK TO COLLEGE AFTER SPRING BREAK AT HOME. SHE WAS TRAVELING AT 75 MPH IN THE FAST LANE AND THE ENGINE JUST QUIT. SHE HAD BEEN DRIVING FOR SEVERAL HOURS AT FREEWAY SPEED. THE "STOP SAFELY" LIGHT COMES ON AND SHE WAS ABLE TO GET TO THE RIGHT SHOULDER ON ELECTRIC POWER. VERY SCARY! SHE WAITED 10 MINUTES AND IT FIRED BACK UP AND SHE WAS ABLE TO CONTINUE ON TO SCHOOL ANOTHER HALF HOUR. BUT SHE IS NOW UNSURE WHEN AND IF IT WILL HAPPEN AGAIN. I PURCHASED THE VEHICLE USED FOUR YEARS AGO AND IT NOW HAS 70,000 MILES. I JUST GOOGLED THE ISSUE AND IT SEEMS TO BE A COMMON PROBLEM. I THINK THIS SHOULD BE A RECALL ISSUE. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE WAS STARTED AND HE SHIFTED INTO DRIVE, THE VEHICLE SUDDENLY ACCELERATED TO 30 MPH WITHOUT WARNING. THE CONTACT APPLIED THE BRAKES BUT THE VEHICLE DID NOT STOP. THE CONTACT CRASHED INTO A TREE AS A RESULT. THE CONTACT SUFFERED MINOR INJURIES FROM THE CRASH AND THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT CALLED MANUFACTURER AND FILED A COMPLAINT. THE FAILURE MILEAGE WAS 20,000. UPDATED 06/18/13*LJ UPDATED 06/24/2013 *JS

I ROTATED THE TIRES ON MY CAR IN MARCH AND SEEN THAT BOTH REAR COIL SPRINGS WHERE BROKE . (THE FRONT WITH THE SHIELDS ARE GOOD .) SORRY ABOUT SENDING IT TWICE . *TR

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE FRONT DRIVER'S SIDE COIL SPRING FRACTURED AND PUNCTURED THE FRONT DRIVER'S SIDE TIRE. THE CONTACT REPLACED THE COIL SPRING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 190,000. *TR

I ROTATED THE TIRES ON MY CAR IN MARCH AND SEEN THAT BOTH COIL SPRINGS WHERE BROKE . *TR

WHILE DRIVING ON THE HIGHWAY, MY CAR STOPPED ACCELERATING AND THE RPMS DID NOT BUDGE EVEN WHEN I STEPPED ON THE GAS. A FEW SECONDS LATER THE FRONT END OF MY CAR (WHICH I AM ASSUMING WAS THE ENGINE) BEGAN SPUTTERING. A SERVICE LIGHT ALSO APPEARED WHICH IS THE ONE THAT IS SHAPED LIKE A DOUBLE-SIDED WRENCH. I PULLED OFF OF THE ROAD AND TURNED OFF THE ENGINE. I TURNED THE ENGINE BACK ON A FEW MINUTES LATER AND IT STARTED WITHOUT ANY PROBLEMS. I TOOK MY CAR INTO A FORD DEALERSHIP AN HOUR AFTER AND THEY COULD NOT FIND ANYTHING WRONG. THEY PLUGGED IN THE COMPUTER AND IT DID NOT DETECT ANY ISSUES. I ASKED THEM TO POP THE HOOD TO SEE IF THEY COULD NOTICE ANY OBVIOUS DISCREPANCIES BUT THEY REFUSED TO. THEY STATED THAT THEY COULD NOT DO ANYTHING FOR ME BECAUSE THE PROBLEM WAS NOT CURRENTLY HAPPENING. *TR

TL* THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH AND RELEASING THE ACCELERATOR, THE VEHICLE CONTINUED TO ACCELERATE INDEPENDENTLY. THE CONTACT SHIFTED INTO NEUTRAL AND THE ENGINE RPMS INCREASED EXCESSIVELY. THERE WAS ALSO A LOUD BANG HEARD FROM THE ENGINE AREA. THE CONTACT REPLACED ALL OF THE SENSORS, THE LOWER INTAKE AND THE MASS FLOW DEVICE, BUT THE REPAIRS DID NOT CORRECT THE PROBLEM. THE CONTACT STATED THAT THE THROTTLE CABLE WOULD BECOME STUCK, CAUSING THE VEHICLE TO ACCELERATE INDEPENDENTLY. THE FAILURE MILEAGE WAS 154,000 AND THE CURRENT MILEAGE WAS 161,000. *TR

2010 MERCURY MARINER. CONSUMER WRITES IN REGARDS TO VEHICLE HESITATION INTERMITTENTLY AT VARIOUS SPEEDS. *SMD THE CONSUMER STATED SHE BEGAN NOTICING THE PROBLEM IN 2011, AFTER A 2010 UPDATE OF THE TRANSMISSION SOFTWARE IN A FACTORY RECALL. IN ADDITION TO THE HESITATION WHEN TRYING TO ACCELERATE, THERE WERE ALSO A FEW INSTANCES WHERE THE CRUISE CONTROL SEEMED TO EITHER SURGE OR BACK DOWN, AS IF IT DIDN'T KNOW QUITE HOW TO RESPOND, USUALLY, BUT NOT ALWAYS, WHEN ON A SLIGHT INCLINE. THE CONSUMER STATED ON ONE OCCASION, WHEN THE VEHICLE WAS IN PARK, WITH THE MOTOR IDLING, SHE WAS UNABLE TO GET THE VEHICLE TO GO INTO TO GEAR ON THE FIRST ATTEMPT, WHEN IT DID SHIFT, IT SHIFTED VERY HARD AND NOISILY INTO GEAR ON THE 2ND ATTEMPT. ALSO, THE VEHICLE WOULD SHIFT ROUGH IN LOWER GEARS, TYPICALLY FROM AS TOP OR ACCELERATING AFTER SLOWING TO ALMOST A STOP. THE CONSUMER WENT TO ANOTHER DEALER, AFTER THE DEALER WHERE SHE ORIGINALLY PURCHASED THE VEHICLE FROM, FAILED TO ADDRESS THE PROBLEMS SHE EXPERIENCING. THE SECOND DEALER INFORMED HER, THE TRANSMISSION VALVE BODY WAS DAMAGED EVEN BEFORE THE RECALL CAME OUT IN 2012. THE PART WAS REPLACED. HOWEVER, THE CONSUMER EXPERIENCED A HESITATION IN JANUARY 2013. THE CONSUMER STATED AFTER READING ABOUT AN INVESTIGATION OF FORD VEHICLE, WHICH INCLUDED HER MODEL YEAR, SHE WAS CONCERNED ABOUT THE THROTTLE BODY, WHICH HAD NOT BEEN REPLACED.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INTERMEDIATE BAND, PUMP AND THE SHAFT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 42,000. *TR

THE HEADLIGHTS TURNED OFF WHILE I WAS DRIVING AT NIGHT. I HAD BEEN DRIVING FOR APPROXIMATELY 15 MINUTES. I WAS ON A FREEWAY WITH SOME OVER HEAD LIGHTING SO I CONTINUED DRIVING. AFTER ABOUT 45 SECONDS THE LIGHTS CAME BACK ON. THIS HAS HAPPENED SEVERAL TIMES SINCE THE ORIGINAL INCIDENT. HAS THERE BEEN A RECALL FOR THIS ISSUE FROM FORD/MERCURY? THIS IS AN ISSUE THAT HAS HAPPENED TO QUITE A FEW MERCURY VEHICLES AS THE WEB IS PACKED WITH INCIDENTS OF THIS NATURE BY OWNERS AND HAVE ONLY BACK YARD, SHADE TREE MECHANICS ADVICE TO TRY THIS OR THAT. ONE OTHER ITEM TO MENTION IS THAT WHEN THEY TURN OFF, I HAVE ALWAYS BEEN DRIVING AT A TIME OF NIGHT WHEN FEW OTHER CARS ARE ON THE ROAD (NO ON-COMING HEADLIGHTS). COULD THE ON-COMING TRAFFIC SENSOR ON THE INTERIOR REAR-VIEW MIRROR FOR AUTO HIGH BEAM DIMMING BE SOMEHOW INVOLVED? THIS IS A VERY SERIOUS ISSUE THAT COULD BE LIFE THREATENING. I WOULD APPRECIATE A QUICK RESPONSE. *TR