MERCURY Complaints

I WAS DRIVING THROUGH A TOWN AND THE CAR CUT OUT AND LOST ALL POWER. I STEERED IT OFF THE ROAD SAFETY. IT RESTARTED JUST FINE AND I TOOK OFF AGAIN GOING FOUR BLOCKS WERE IT DIED INSTANTLY IN THE MIDDLE OF THE ROAD. IT IS NOW IN THE SHOP TO FIGURE OUT WHAT CAUSED STALLING IN THE CAR, AND THEN ALLOWING IT TO RESTART AND CONTINUE DOWN THE ROAD. VERY UNSAFE WITH TRAFFIC BEHIND ME AND ONCOMING TO BE STALLED ON A CURVE ON THE ROAD. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, SHE HEARD A LOUD BANG. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE SAFETY ANCHOR PLATE THAT HELD THE THIRD ROW SEAT SECURELY IN PLACE HAD RUSTED AND DETACHED FROM THE FRAME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE 127,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED. THE FAILURE HAD RECURRED PREVIOUSLY. THE VEHICLE WAS RESTARTED AND OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE WATER PUMP WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 62,311.

CAR SEEMS TO STALL ALL POWER STAYS ON BUT THE CAR SHAKES AND THEN STALLS AND THE WRENCH LIGHT COMES ON WHICH IS A POWERTRAIN LIGHT. TOOK CAR TO DEALER THEY SAY THERE IS NOTHING WRONG WITH IT. THEY RESET THE LIGHT. ONE WEEK AFTER BRING THE CAR TO THE DEALER THE WRENCH LIGHT COMES BACK ON AND THE CAR STALLS THIS TIME I WAS GOING 55 MILES AN HOUR ON A PARKWAY THANKFULLY I WAS ABLE TO PULL OVER BEFORE THE CAR STOPPED. BROUGHT TO DEALER, NOTHING IS WRONG WITH THE CAR THEY RECOMMENDED ME TO LEAVE THE HEAT OFF BECAUSE THERE COULD BE A PROBLEM WITH THE HEAT. (DON'T UNDERSTAND THAT) LAST WEEK THE CAR STALLED AGAIN AND THE WRENCH LIGHT CAME ON. I AM CURRENTLY WAITING TO BRING IT IN FOR SERVICE. THIS IS NOT GOOD NOR SAFE. *TR

AS MY DAUGHTER WAS DRIVING ON THE FREEWAY, THE ENGINE SUDDENLY LOST POWER AND SHE HAD TO WORK HER WAY TO THE SIDE ACROSS 3 LANES OF HEAVY TRAFFIC WITH NO POWER. OUR MECHANIC REPLACED THE THROTTLE BODY AT OUR EXPENSE. THE NEWS TODAY INDICATED THAT YOU WERE INVESTIGATING THE CIRCUIT BOARD WHICH CONTROLS THE THROTTLE AND WE WANTED YOU TO KNOW THAT THIS PROBLEM WAS A THREAT TO HER SAFETY AND APPEARS TO BE OCCURRING TO MANY PEOPLE. THIS WAS THE FOURTH TIME THE VEHICLE HAS STOPPED WHILE DRIVING. *TR

THIS IS A LETTER I WROTE TO MY REPAIR SERVICE ON 8-3-12. "THIS HAS HAPPENED THREE TIMES IN THE LAST TWO DAYS AND IS A VERY DANGEROUS VEHICLE TO DRIVE. WHEN DRIVING THE VEHICLE ON A SIDE STREET ONCE AND TWICE ON THE EXPRESSWAY, THE VEHICLE SUDDENLY LOSES POWER AND WHILE THE ENGINE IS RUNNING I COULD NOT ACCELERATE. THE ENGINE LIGHT AND TOOL LIGHT BOTH CAME ON AND TWICE JUST THE TOOL LIGHT CAME ON (THE WRENCH). NOTHING COULD BE DONE TO REGAIN SPEED. IT SEEMED AS THOUGH THE ACCELERATOR PEDAL WAS DISABLED. I HAD TO PULL OVER TO THE SHOULDER OF THE ROAD, TURN THE ENGINE OFF AND RESTART THE CAR. IF I HAD NOT BEEN CLOSE TO A SHOULDER, THIS WOULD HAVE BEEN MOST DANGEROUS FOR ME AND FOR THE TRAFFIC BEHIND ME. THE CAR JUST LOSES ALL POWER AND GETTING IT TO THE SIDE OF THE ROAD AND OUT OF THE WAY OF TRAFFIC IS A DANGEROUS ENDEAVOR. THIS CAR CANNOT BE DRIVEN SAFELY. " I DROVE THE CAR TO A CLOSE BY LOCAL REPAIR SHOP. THE SAME THING HAPPENED TO A SHOP EMPLOYEE. THE OWNER OF THE SHOP RECOMMENDED TAKING THE CAR TO A DEALER. I AM NOT A TIMID DRIVER, BUT I WAS AFRAID TO DRIVE THE CAR AND HAD IT TOWED ($52.50) TO THE FORD DEALERSHIP. THE COST TO REPLACE A THROTTLE BODY WAS $516.08. I READ RECENTLY THAT THE CAR WAS REPORTED TO SUPPLY LIMP-HOME SPEEDS. I DID NOT EXPERIENCE THIS AND DEFINITELY FEEL THIS IS A VERY DANGEROUS PROBLEM. *TR

TURNING THE STEERING WHEEL BECAME HARD WITH UNEVEN "CATCHES" (NOT SMOOTH MOTION) WHEN TURNING LEFT OR RIGHT AND ALSO TURNING THE STEERING WHEEL BACK TO "CENTER". STEERING LINKAGE FROM STEERING COLUMN TO THE STEERING "BOX" APPEARS TO BE BINDING UP. THIS MAKES TURNING THE STEERING WHEEL SLUGGISH AND JERKY. POWER STEERING FLUID AND BELTS WERE OK. *TR

I WAS DRIVING ON THE FREEWAY AT 65 MPH AND THE CAR SEEMED TO STALL. I LOST POWER AND COASTED TO A STOP. I COULD PUSH THE ACCELERATOR TO THE FLOOR AND THE CAR HAD ENOUGH POWER TO CRAWL FORWARD. I TURNED THE KEY OFF AND THAT CLEARED THE PROBLEM. HOWEVER THE PROBLEM CAME BACK A FEW DAYS LATER. AGAIN I TURNED THE KEY OFF AND THE PROBLEM CLEARED. AFTER THIS HAPPENED A SECOND TIME I TOOK THE CAR TO A FRIEND WHO OWNS A MECHANICS SHOP. HE HOOKED UP THE CAR TO HIS COMPUTER AND HE RETRIEVED A CODE FOR THE PROBLEM. AFTER RECEIVING THE CODE I CALLED THE DEALER I BOUGHT THE CAR FROM AND THE SERVICE DEPARTMENT TOLD ME THE CODE WAS FOR THE THROTTLE BODY. THE DEALER TOLD ME FORD WOULD NOT COVER THE REPLACEMENT OF THIS PART. ABOUT A WEEK AFTER THE INITIAL OCCURRENCE I LOST POWER AGAIN AND I TURNED THE KEY OFF, THE PROBLEM CLEARED BUT ONLY LONG ENOUGH TO DRIVE ANOTHER MILE AND IT HAPPENED AGAIN AND AGAIN AND AGAIN. LUCKILY I WAS IN TOWN AND I FOUND THE CLOSEST MECHANICS SHOP TO TAKE IT TOO. *TR

I HAVE EXPERIENCED ISSUES WITH THE STEERING COLUMN. VEHICLE MAKES A CLICKING/TICKING SOUND WHEN APPROACHING A STOP. STEERING WHEEL SHUTTERS FROM SIDE TO SIDE AT A COMPLETE STOP AND UPON STARTING FROM A DEAD STOP. VEHICLE WAS TAKEN TO TWO SERVICE GARAGES (ONE FORD, ONE INDEPENDENT) AND WAS DIAGNOSED AS IN NEED OF REPLACEMENT OF THE POWER STEERING UNIT. VEHICLE ALSO HAD INTERMITTENT LOSS OF POWER STEERING. WHEN STARTING THE VEHICLE AT MY RESIDENCE THE POWER STEERING DID NOT WORK. HOWEVER, AFTER TAKING IT TO THE FIRST SERVICE GARAGE FOR DIAGNOSIS THE POWER STEERING WAS OPERABLE AGAIN. SINCE THE REPLACEMENT OF THE POWER STEERING UNIT THE VEHICLE HAS NOT EXHIBITED ANY FURTHER SYMPTOMS OR ISSUES. *TR

THE INTERIOR DOOR HANDLES SNAP IN HALF EASILY AND CAUSE THE DOOR TO NOT LOCK AUTOMATICALLY. WHEN THE FIRST DOOR HANDLE BROKE (FRONT, DRIVER SIDE) IT TOOK ME ABOUT A MINUTE TO FIGURE OUT WHAT HAD HAPPENED AND HOW TO GET OUT OF MY CAR. IF IT WOULD HAVE HAPPENED IN AN EMERGENCY SITUATION IT COULD HAVE BEEN A MAJOR PROBLEM. AFTER THE SECOND HANDLE BROKE (FRONT, PASSENGER SIDE) I DISCOVERED THAT PULLING BACK ON THE LOCK MECHANISM WILL OPEN THE DOOR. THE DEALERSHIP TOLD ME TO KEEP MY RECEIPTS BECAUSE THIS, ACCORDING TO THEM, IS A CHRONIC PROBLEM WITH THE MILAN AND THE FORD FUSION. THANKFULLY, I WAS JUST GETTING OUT OF MY CAR TO GO TO WORK, BUT HAD I BEEN INVOLVED IN AN ACCIDENT I COULD HAVE POTENTIALLY DIED BECAUSE OF THE FAULTY DOOR HANDLE. *TR