MERCURY Complaints

This vehicle is has a power train problem from day one with the 5R55S/W transmission and AWD transfer case. I purchased this vehicle where it stranded my family over 200 miles from home and it's a non running car. This vehicle should have been removed from being sold with this defect and crushed! I will never buy a FoundOnRoad Dead ford pos ever. The transmission went into neutral with out any notice. To repair the faulty drive train I will cost me aprox $2400.00 mileage 152,000 third time the drive train has been worked on.. There tranmissions were failing in a little as 50,000 miles.

Why was Ford allowed to close out recall 14S05 ? My 2009 Mariner was not included in the recalled VINs - did Ford neglect to include Hybrid Mariners and Escapes that were built at the Kansas City Assembly plant between 2008 and 2011 ? I am looking at a $600 repair for a sensor that should never wear out - when nearly 3/4s of a million vehicles were recalled for this defective part.

I lost all braking ability and the pedal goes to the floor. This is a Mercury Mariner Hybrid and Ford Escape Hybrid issue, it doesn't affect the non-hybrid models. Ford knows about this as there are hundreds and hundreds of complaints online about it and it's a $5000+ fix. I have not been able to drive my Mariner Hybrid since 2018.

Left home the other day I noticed that the steering had become was stiff when the wheels were straight..it wasn't bad turning till it was going straight..the next day the steering became stiff and erratic. It would work sometimes and it would be stiff...found out the lower steering shaft had frozen up..There was a recall back in 2013 doe the lower shaft with is breaking..My car was a Florida car but Ford supposed have fixed it because I was moving back to NY..Have been back in NY for 3 1/2 years now it froze up..The recall for cars in the northern states..Seeing I was moving back to NY they claimed they did the recall..it shouldn't have corroded that fast..I have no way to prove they did the recall or if they faked it..It is cleared as it had been repaired..

The contact owns a 2009 Mercury Milan. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that prior to the recall repair, the ABS warning light would appear intermittently. After the recall repair, the ABS warning light was illuminated continuously. The vehicle was taken to the dealer for the recall repair and the Hydraulic Control Unit (HCU) was tested as part of the recall repair, which it failed. The dealer informed the manufacturer of the failure however, the manufacturer declined the coverage for the HCU part replacement. The vehicle was not repaired and the dealer informed the contact that the vehicle was safe to drive with the ABS warning light illuminated. The failure mileage was 189,000.

In April of 2014 I was driving down a major highway in Phoenix, AZ when suddenly the power steering on the car failed and I received a warning message from the car. I had taken the vehicle to Earnhardt Ford in Chandler, AZ twice prior to this incident and worked with service advisor Gina prior to this incident because the power steering had also stopped working previously but would start working again a few moments after turning on the ignition so Earnhardt Ford was unable to reproduce the issue. After the power steering failed in April 2014, I drove the car to San tan Ford in the gilbert, az area. After a few days, I was quoted a repair price of $7,000 to replace the steering rack entirely. I was told there was no way to repair individual parts in the rack and the whole thing had to be replaced. I had purchased the vehicle as a certified pre-owned car from Sanderson Ford of Glendale, AZ in October of 2012 with roughly 50,000 miles on it. By the time of the incident in April of 2014, the car had roughly 98,000 miles on it and San Tan Ford refused to repair the car under warranty. When I contacted my salesman who sold me the car at Sanderson, he said I that I should buy a pickup truck instead since that might be more reliable, and that was all he had to say about the situation. I sold the Mercury Milan on April 28 of 2014 and traded it in for another vehicle at Van Chevrolet of Scottsdale, AZ since the repair costs closely matched the value of the Milan even if it didn’t need repairs. In 2015, a recall was announced related to a power steering fault in mercury Milan’s. I strongly believe my vehicle was affected by this recall.

Power steering works or I have to manhandle the wheel to drive. If I turn car off and jiggle the steering wheel while turning it on sometimes it will come back other times it won’t.

Electronic power steering went out 2weeks after purchasing. Dealership said that it could be tork sensor. Had it tebooted 2 times and went back out each time. Recently had it tested again and repair man said that there was an active recall for it

The electric power steering assist is failing. The car is becoming more difficult to steer and makes an intermittent grinding noise when turning the wheels. The problem is most noticeable at low speeds when making turns.

For years I have sporadically gotten a "Power Steering Sensor Fault" displayed when I would start the car. You could barely turn the steering wheel. In searching the Owner's Manual, owners are advised to turn off the ignition, wait briefly then restart the car (how this issue got into the Owner's Manual and could not be addressed and eliminated, I don't understand). This would correct the fault and the power steering would function normally. Fortunately it never happened while driving. In the last week this display was occurring more frequently until on 5/16/21 it would not go away and I could not drive the car. Today, 5/20/21 I got it towed to the local Ford dealer. The situation will probably not be diagnosed until next week. From reading everything on the internet, this is a routine safety concern, and a recall for the control module has been issued on the 2011-2015 Milan models. Unfortunately my car is 2010 and is not included in the recall. Aren't we talking about an identical control module as to those that have been recalled?? Then why wouldn't the NHTSA not be concerned about this very similar safety issue??!! I'm thankful this didn't happed to me while driving!