MERCURY Complaints

The contact owns a 2008 Mercury Milan. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

Takata recall. The contact owns a 2007 Mercury Milan. The contact received a recall notification for NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

When I put gas in my car i smell it while driving like it’s leaking and it say on my dash board check fuel inlet

The contact owns a 2010 Mercury Milan. The contact stated that while driving the brake pedal depressed to the floorboard. The brake warning indicator light was illuminated. The contact called the local dealer but, the vehicle was not diagnosed or repaired. The manufacturer was contacted. The failure mileage was approximately 73,,000. The contact stated the failure was similar to NHTSA campaign number:19v904000 (service brakes, hydraulic).

The contact owns a 2008 Mercury Milan. The contact stated while driving 15 mph and approaching a traffic light, when depressing the brake pedal to the floor but failed to stop. The contact stated no warning light was illuminated. The contact stated he crashed into the curb and bent the front passenger side rim which blew out the tire causing the vehicle to be able to come to a stop. The contact stated the vehicle came to a stop. The air bags did not deploy. The contact stated he sustained injuries on both knees and his chest. The contact did not seek medical attention. A police report was not filed. The vehicle was not drivable. The contacts uncle towed the vehicle to the uncle's residence. The contact was able to replace both front driver and passenger tires, the front passenger side rim, and the motor mount. A dealer was not contacted. The vehicle was not diagnosed. The contact, later on, received notification of NHTSA Campaign Numbers: 19V904000 (SERVICE BRAKES, HYDRAULIC) and 21V158000 (AIR BAGS), however, the part to the recall was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 169,000. VIN tool confirms part not available. Consumer stated vehicle has not been repaired. * (RECALL RELATED INCIDENT) TS

The contact's wife owns a 2007 Mercury Milan. The contact initially received a notification for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact then received a notice that the parts were available. The contact had taken the vehicle to the dealer for service however, soon after the repair, the contact experienced the failure. The contact stated that extended brake pedal travel was needed upon depression of brake pedal without warning. The contact had taken the vehicle back to the dealer where they informed him that they found no fault with the vehicle and could not help. The contact then took the vehicle to an independent mechanic who test drove the vehicle and agreed that the brake pedal was defective. The contact had taken the vehicle back to the dealer where two service mechanic had also test driven the vehicle and both confirmed that there was a defect with the brake pedal however, the contact would have to pay for a diagnostic. The manufacturer was notified of the failure and had offered no assistance. The vehicle was not repaired. The failure mileage was approximately 55,000.

NHTSA Recall Number19V904 Recall StatusRecall Incomplete, remedy not yet available Summary ON My VEHICLE, A VALVE IN THE HYDRAULIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM MAY BE STUCK OPEN. Took it to the North Park Lincoln dealer on 23 Apr 2021 and they don't have the part for this recall. Said my inspection for this recall failed and they notified Ford. It's been over 60 days and I am still waiting on this part. My car is not safe to drive as my brakes are very low and its taking longer to slow the car down So my car is basically not being used for fear that the brakes might go out. No one seems to be able to gove me an answer as to when this recalled part will be in. I received the recall letter from Ford telliing me about this recall but letter also said the parts were available and that is why I took it to the dealer. Now Im being told still on backorder no idea when part will be received. This causes a problem for me if I can't really use this car because of the Safety Risk THIS MAY RESULT IN EXTENDED BRAKE PEDAL TRAVEL REQUIRED TO STOP THE VEHICLE, INCREASING THE RISK OF A CRASH. There are no warning lights yet displayed.

Headlights began not working intermittently, and now do not go on, but high beams still work without issue. Seems very similar to recall 15s39, which was repaired on my vehicle in 2015, but became an issue again about a month ago. The car has only accrued about 10,000 since it was last repaired.

The contact owns a 2007 Mercury Milan. The contact received notification of NHTSA campaign number: 19V904000 (Service Brakes, Hydraulic) and had the vehicle serviced at a local dealer. Upon picking up the vehicle, the contact stated while stopping the vehicle, the brake pedal traveled to the floor. The contact stated that there was no warning light illuminated. The vehicle was taken back to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was informed of the failure, and the contact filed a complaint. The failure mileage was approximately 160,089.

Frame Rail corrosion, noticed by dealer while having other recall service performed, they took photos since they hadn't seen this on a Milan, Fusion, or MKZ. I am now concerned with the car's safety.