MERCURY Complaints

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN ADVISED THE CONTACT THAT THE PASSENGER SIDE SEAT BELT KIT WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE AIR BAG WARNING LIGHT RE-ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN THEN ADVISED THAT THE FRONT DRIVER SIDE SEAT BELT KIT WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

MY 2008 MERCURY MARINER INTERMITTENTLY LOSES POWER STEERING. LUCKILY, SO FAR, IT HAS FAILED WHEN THE VEHICLE IS STARTED. IT RETURNS WHEN YOU SHUT THE CAR OFF AND RESTART IT. THE STEERING WHEEL ALSO VIBRATES WHEN STOPPED AND THE MOTOR IS RUNNING. THERE IS ALSO A "CLANKING" NOISE WHEN YOU TURN THE WHEEL. THIS IS THE VEHICLE MY DAUGHTER IS LEARNING TO DRIVE IN, AND I'M CONCERNED ABOUT HER SAFETY AND HER PASSENGER'S SAFETY. I TOOK THE VEHICLE INTO A REPAIR SHOP AND THEY SAID I MAY NEED A NEW STEERING COLUMN AND HAVE HEARD OF A LOT OF COMPLAINTS ABOUT STEERING PROBLEMS WITH THE 2008'S. IN FACT, THE DAY IT WAS IN FOR SERVICE THERE WAS A 2008 FORD ESCAPE(BASICALLY THE SAME VEHICLE) THERE WITH THE SAME PROBLEM. *TR

WHILE DRIVING DOWN THE HIGHWAY THE 3RD REAR SEAT STARTED VIBRATING VIOLENTLY FOLLOWED BY A LOAD BANG . UPON INSPECTION I FOUND THE 3RD SEAT COULD NOT LOCKED BACK IN PLACE BECAUSE THE LOCK DOWN STRIKER WAS GONE AND I COULD LOOK THROUGH THE HOLE IN THE SIDE OF THE VAN AND SEE THE TIRE IN THE WHEEL WELL. THE 3RD SEAT IS NOW USELESS. THIS SHOULD NEVER HAPPEN ON ANY VEHICLE. ALTHOUGH THE FORD REPRESENTATIVE STATED IT WAS "[XXX]" HE SAID FORD WOULD NOT FIX IT AND I SHOULD FILE A COMPLAINT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING ON THE FREEWAY, THE DRIVER'S SEAT MOVED BACKWARDS. I WAS UNABLE TO REACH THE BRAKE OR GAS AND WAS NEARLY IN AN ACCIDENT AS I WAS UNAWARE AS TO WHAT WAS GOING ON. THE DOME LIGHTS AND THE EXTERIOR EXIT LIGHTS LIT UP AS WELL. SINCE THIS DATE, THIS HAS HAPPENED NUMEROUS TIMES. IT IS A MAJOR SAFETY ISSUE AND SHOULD BECOME A RECALL. *TR

I WAS DRIVING DOWN THE ROAD AND MY CAR BEGAN ACCELERATING ON ITS OWN. WHEN I CAME TO A STOP, IT WOULD LURCH FORWARD AND REV VERY HIGH. FROM A COMPLETE STOP, THE CAR WAS ABLE TO ACCELERATE UP TO 50+ ON ITS OWN WITHOUT EVER TOUCHING THE ACCELERATOR. TO GET IT TO STOP, I EITHER HAVE TO SHUT THE CAR OFF OR "PUNCH" THE ACCELERATOR. *TR

FRONT PASSENGER SEAT BELT DISCONNECTS FOR NO APPARENT REASON. IT HAS HAPPENED MULTIPLE TIMES AT DIFFERENT SPEEDS. THE PERSON RIDING IN THE SEAT WAS AN ADULT ON EVERY OCCASION. I FOUND A RECALL ONLINE FROM 2001, BUT WAS TOLD BY FORD MOTOR COMPANY THAT MY CAR IS NO LONGER UNDER WARRANTY SO WOULD NOT FIX THE PROBLEM. I HAVE NEVER BEEN NOTIFIED OF ANY RECALLS.MY CAR STILL LOOKS LIKE NEW AND I DON'T PLAN ON GETTING RID OF IT ANYTIME SOON. BUT I ALSO CAN'T HAVE MY PASSENGER WORRYING ABOUT THE SEAT BELT COMING UNDONE. ESPECIALLY IN AN ACCIDENT. *TR

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THE WHILE ATTEMPTING TO START THE VEHICLE, HE HEARD A LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT A SPARK PLUG HAD BLOWN OUT OF THE ENGINE HEAD. IN ADDITION, THE CONTACT MENTIONED THAT THE VEHICLE STARTED TO OVERHEAT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN DIAGNOSED THAT THE THERMOSTAT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO THEN ADVISED THAT THE INTAKE MANIFOLD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 108,000 AND THE CURRENT MILEAGE WAS 118,000.

1998 MERCURY MOUNTAINEER. ATTORNEY REPRESENTING CONSUMER REQUESTS LIST OF VEHICLE TIRE TREAD PROBLEMS. *SMD

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE EXHIBITED SUDDEN ACCELERATION AND THE ENGINE RPMS WOULD IDLE ABNORMALLY VERY HIGH SECONDS PRIOR TO THE FAILURE OCCURRING. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY SHIFTING INTO NEUTRAL. THE CONTACT TOOK THE VEHICLE TO THE DEALER HOWEVER, THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE DEALER THEN RECOMMENDED HAVING THE THROTTLE BODY REPLACED BUT COULD NOT GUARANTEE THAT THE REPAIR WOULD REMEDY THE FAILURE. THE FAILURE MILEAGE WAS 25,000.

TL* THE CONTACT OWNS 2004 MERCURY MONTEREY. THE CONTACT STATED THAT THE FRAME OF THE THIRD ROW SEAT WAS CORRODED AND FRACTURED INTO SEVERAL PIECES. IN ADDITION, THE UNDER CARRIAGE FRAME WAS ALSO CORRODED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 38,000.