MERCURY Complaints

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, BOTH HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT MENTIONED THE FAILURE RECURRED FREQUENTLY AND THE LIGHTS WOULD ILLUMINATE A FEW MINUTES AFTER THEY SHUT OFF. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 111,000. THE VIN WAS NOT AVAILABLE.

I STARTED MY CAR AND STARTED TO BACK OUT OF MY GARAGE. I WENT ABOUT 1 FOOT WHEN I HEARD A POP, THEN THE FRONT LEFT SIDE OF THE CAR DROPPED INSTANTLY. THE TIRE WAS FLAT, SO TOOK ANOTHER VEHICLE TO WORK. WHEN I CAME HOME FROM WORK, I JACKED THE CAR UP TO PULL THE TIRE OFF, BUT COULDN'T. AT INSPECTING THE FRONT WHEEL ASSEMBLY IN NOTICED THAT THE COIL SPRING WAS INTO THE TIRE SIDE WALL. NOT KNOWING WHAT HAPPENED, I CALLED MY MECHANIC WHO CAME THE NEXT DAY TO INSPECT THE DAMAGE. HE WAS ABLE TO PULL THE TIRE OFF THE CAR AND WE SAW THAT THE BOTTOM PART OF THE SPRING HAD BROKEN OFF AND WENT INTO THE TIRE. MY MECHANIC SAID BOTH FRONT SPRINGS WOULD HAVE TO BE REPLACED WITH THE TIRE AND STRUT SUPPORT. HE SAID I WAS VERY LUCKY THAT I WAS NOT DRIVING, BECAUSE I OR PERSONS COULD HAVE BEEN SEVERLY INJURED. I DRIVE 22 MILES ONE WAY TO WORK ON HILLY AND WINDY ROADS. THE BROKE SPRING WAS NOT DAMAGED OR HAVE ANY CORROSION. THERE WAS A RECALL OF SABLE AND TAURUS VEHICLES (NHTSA #04V332000) FOR THIS EXACT PROBLEM. AFTER SEARCHING THE INTERNET, I HAVE FOUND HUNDREDS OF PEOPLE WITH THE SAME PROBLEM FOR 2002 SABLE / TAURUS. WHY HASN'T THE PREVIOUS RECALL FOR THE EARLIER VEHICLES BE EXTENDED TO YEAR 2002? *TR

1999 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO DEFECTIVE ALTERNATOR. *SMD THE CONSUMER STATED ON MAY 29, 2012, HE PURCHASED A RE-BUILT ALTERNATOR FROM A LOCAL PARTS STORE AND INSTALLED IT HIMSELF. THE ALTERNATOR FAILED ON JULY 16, 2012, WHILE IN A PARKING LOT. THE CONSUMER STATED THE STARTED SOLENOID CLICKED, BUT THE ENGINE WOULD NOT TURN OVER. AFTER GETTING A JUMP, THE VEHICLE WOULD RUN FOR ABOUT 30 SECONDS AFTER THE CABLE WAS DISCONNECTED. THE CONSUMER RETURNED THE ALTERNATOR TO THE PARTS STORE TO HAVE IT TESTED, IN WHICH IT DID FAIL. THE CONSUMER PURCHASED ANOTHER ALTERNATOR AND ONCE IT WAS INSTALLED, THE VEHICLE RAN FOR ONLY 30 SECONDS AFTER THE JUMPER CABLES WERE DISCONNECTED, AS THE PREVIOUS ALTERNATOR. THE CONSUMER THEN PURCHASED A VOLTAGE METER AND THE ALTERNATOR WAS PUTTING OUT 11 VOLTS, INSTEAD OF 14 VOLTS, WHICH WAS NORMAL.

DRIVING HOME IN THE EVENING ON A RURAL 2 LANE HIGHWAY IN MS. AND MY HEADLIGHTS GOES OFF. NO WARNING JUST WENT OUT. TRIED TO MANUALLY TURN THEM ON, BUT NOTHING HAPPENED. THIS INCIDENT COULD HAVE TURNED OUT VERY DIFFERENT, IF I WASN'T FAMILIAR WITH THE AREA...THIS PROBLEM SEEMS TO BE BIGGER THAN JUST ME...THERE WAS AN INVESTIGATION BY YOUR AGENCY NHTSA ACTION #: PE08066, 11/26/08 TO 3/24/09. THIS INVESTIGATION WAS CLOSED WITH BASICALLY NO ACTION TAKEN AT ALL. JUST BECAUSE NOBODY HAS DIED, OR BEEN REPORTED INJURED, DOESN'T MEAN THIS ISSUE IS NOT A SAFETY ISSUE. *TR

THIS IS A VERY DANGEROUS PROBLEM. THE LIGHTS GO OUT ON THE MERCURY MARQUIS. IT IS INTERMITTENT. SOMETIMES, THEY WILL GO BACK ON. I HAVE TO HOLD THE HIGH BEAM TO GET HOME. EXTREMELY DANGEROUS! THEY SHOULD HAVE A RECALL AND STOP TRYING TO SLIDE OVER THE ISSUE. *TR

TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE DRIVER SEAT MEMORY ADJUSTING SYSTEM FAILED AND CAUSED THE DRIVER SEAT TO ERRONEOUSLY MOVE BACKWARDS. THE CONTACT WAS ABLE TO MOVE THE KEY FORWARD TO PLACE THE SEAT BACK TO NORMAL SETTING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC. THE VEHICLE WAS INSPECTED BY A PRIVATE MECHANIC WHO STATED THAT THE FAILURE WAS LOCATED AT THE IGNITION CYLINDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000 AND THE CURRENT MILEAGE WAS 65,000. UPDATED 3/13/13 *CN UPDATED 03/19/13

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH THE HEAD LIGHTS FAILED WITHOUT WARNING. THE CONTACT HAD TO USE THE HAZARD LIGHTS FOR ILLUMINATION OF THE ROADWAY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT STATED THAT HE WAS A CERTIFIED MECHANIC AND BELIEVED THAT THE LIGHTING CONTROL MODULE WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 71,000.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD FAIL SPORADICALLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE LIGHTING CONTROL MODULE FAILED. THE FAILURE CAUSED THE LOW AND HIGH BEAM HEADLIGHTS TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 104,000. UPDATED 3/14/13 *CN

TL* THE CONTACT OWNS 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN A RESIDENTIAL GARAGE WHEN HE HEARD A LOUD SOUND. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE STRUT SPRING WAS FRACTURED AND HAD PUNCTURED THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE WAS TAKEN TO A REPAIR FACILITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 95,000. UPDATED 03/15/13*LJ

DRIVING HOME FROM LAKE FOREST COLLEGE (LAKE FOREST ILLINOIS) TO PARMA MICHIGAN HEADLIGHTS TURNED OFF SUDDENLY TRAVELING DOWN HIGHWAY AT 70MPH WITHOUT ANY WARNING. MANAGED TO TURN EMERGENCY FLASHERS ON AND GET SAFELY OFF HIGHWAY. INCIDENT OCCURRED AROUND THE KALAMAZOO MICHIGAN AREA, HAD BEEN ON HIGHWAY APPX.3 HOURS. *TR