MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2009 MERCURY MARINER
    - BOUND BROOK, NJ

    WITHIN THE FIRST MONTHS OF OWNING THE VEHICLE, IT STALED RANDOMLY. I COULD BE DRIVING OR IDLING AND THE CAR STALLS. IFI PUT IN NEUTRAL OR PARK, IT WAS EASILY RE-STARTED. I HAVE HAD THE DEALER LOOK AT IT SEVERAL TIMES THE PROBLEM STILL EXISTS. NOTHING SHOWED ON THE COMPUTER.ON MANY OCCASIONS STARTING IN 2010, THE VEHICLE HESITATES WHEN SHIFTING. WHEN I WOULD ACCELERATE AFTER COASTING; W AITING FOR A LIGHT TO TURN GREEN, TRYING TO LEAVE A STOP LIGHT OR SIGN, OR AFTER MAKING A TURN, THERE WAS A LULL WHERE THE VEHICLE WAS UNRESPONSIVE. IT THEN KIND OF LURCHES INTO GEAR. THE DEALER TOLD ME THAT'S THE WAY THE 6 SPEED AUTOMATICS WORKED AND I SHOULD ALWAYS COME TO A COMPLETE STOP. THIS PAST WEEKEND 2-3-13 WAS THE ICING ON THE CAKE. I TOOK THE CAR DOWN TO THE SHORE TO HAVE A LEISURELY WEEKEND B4 SURGERY. I STARTED THE CAR AND THE ENGINE LIGHT CAME ON. I FOLLOWED WHAT IT SAID IN THE MANUAL AND THE LIGHT DID NOT BLINK 8 TIMES. I PERFORMED THE MIXED CITY AND HIGHWAY DRIVING FOLLOWED BY 8 HOURS OR BEING PARKED, THE LIGHT CAME ON THE NEXT MORNING THE FIRST THING THAT HAPPENED WAS THAT THE RPMS WENT VERY HIGH AND IT LURCHED INTO GEAR. THE CAR STALLED TWICE WHILE I WAS DOING ABOUT 35 MPH. I THREW IT IN NEUTRAL AND IT STARTED RIGHT UP. DRIVING HOME , THE ENGINE LIGHT WAS NOT ON BUT NO DASH LIGHTS, RADIO ETC AFTER ABOUT 5 MINUTES AND NOTICED THEY CAME ON. THIS HAPPENED TWICE. I HAD THE HEAT ON FLOOR AND FRONT VENTS AT 74 & AT 1 POINT IT FELT LIKE A/C WAS ON. I FILED COMPLAINTS WITH (NHTSA) WITH NO RESPONSE. I SEE MANY OF THE SAME COMPLAINTS I HAVE ON NHTSA THAT ARE UNRESOLVED. I HAVE STAGE 3 CANCER I HAVE BEEN BATTLING FOR 9 YRS THIS SITUATION IS MAKING ME FEEL LIKE THE CAR IS MORE DANGEROUS THAN THE CANCER I AM FIGHTING. I'M PUTTING MYSELF AT RISK BY DRIVING IT. *TR

    Source: NHTSA WEB SITE
  • 2008 MERCURY MOUNTAINEER
    - GLENN DALE , MD

    VEHICLE IS MISSING, NOW SHAKING. NEED SPARK PLUG REPLACED BUT IS STUCK. NEEDED SPECIAL TOOL/EQUIPMENT TO GET OUT. WILL BE VERY COSTLY. I SHOULDN'T HAVE TO HAVE THIS PROBLEM SINCE I ONLY PURCHASED IT ALMOST 2 YRS AGO. I AM REALLY CONTEMPLATING SUING!! *TR

    Source: NHTSA WEB SITE
  • 2004 MERCURY GRAND MARQUIS
    - BANNING, CA

    TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD THE VEHICLE TOWED TO A MECHANIC AND WAS TOLD THE FUEL PUMP NEEDED TO BE REPLACED. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 45,015.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2005 MERCURY MOUNTAINEER
    - PHILA, PA

    TWO PROBLEMS...FIRST WHENEVER I SHIFT INTO REVERSE THERE IS A HESITATION AND IT TAKES LONGER THAN IT SHOULD TO REVERSE. IM ALSO EXPERIENCING A JERK BEFORE I COME TO A COMPLETE STOP. SECOND ..THE BACK OF MY LIFT HAS A CRACK FROM THE BOTTOM OF THE WINDOW TO THE MERCURY SYMBOL AND THEN IT CONTINUES DOWN UNDER THE SYMBOL. I'VE DONE SOME RESEARCH AND THERE RE LOTS OF OTHERS WITH THESE SAME ISSUES. I ONLY HAVE ABOUT 70000 MILES ON IT. *TR

    Source: NHTSA WEB SITE
  • 2010 MERCURY GRAND MARQUIS
    - NORWOOD, MA

    I WAS PULLING INTO A PARKING SPACE AND HAD ALMOST COME TO A STOP WHEN THE VEHICLE SUDDENLY LURCHED FORWARD & HIT A (VACANT) STORE FRONT. I FEEL THE VEHICLE ACCEL- ERATED ON IT'S OWN AS I WAS APPLYING THE BRAKE AT THE TIME, MY FOOT DID NOT SLIP OFF OF THE BRAKE. THE VEHICLE IS EQUIPPED WITH "DRIVE BY WIRE" OR, NO CABLE IS ATTACHED TO THE THROTTLE BODY FROM THE ACCELERATOR. THE DEALER REPAIRED THE FRONT END OF THE VEHICLE AND EXTENSIVELY EXAMINED THE THROTTLE SYSTEM. NO APPARENT CAUSE WAS DETERMINED AND THEY TOLD US IT MAY NEVER HAPPEN AGAIN. WE HAVE TRADED THE VEHICLE IN SINCE REPAIRS WERE COMPLETED DUE TO LACK OF CONFIDENCE IN IT. *TR

    Source: NHTSA WEB SITE
  • 2005 MERCURY GRAND MARQUIS
    - BEMUS, NY

    TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE HEADLIGHTS SUDDENLY FAILED. THE FAILURE OCCURRED INTERMITTENTLY FOUR DIFFERENT TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 96,000. UPDATED 4/17/13 *CN UPDATED 05/14/2013*JS

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 MERCURY SABLE
    - EMMITSBURG, MD

    TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE MADE A LOUD GRINDING NOISE WHILE REVERSING THEN THE LEFT FRONT END DROPPED. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE LEFT FRONT TIRE WAS FLAT. THE VEHICLE WAS TOWED TO THE MECHANIC AND WAS INSPECTED. THE LEFT FRONT COIL SPRING FRACTURED DUE TO CORROSION AND CUT THE TIRE SIDE WALL. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 55,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2000 MERCURY SABLE
    - WAHPETON, ND

    DRIVING VEHICLE ON INTERSTATE WITH A SPEED OF 75 MPH WITH CRUISE CONTROL ACTIVATED. THE CRUISE CONTROL SUDDENLY ACCELERATED ON ITS OWN. PUSHING THE OFF BUTTON FOR THE CRUISE CONTROL WOULD NOT STOP THE ACCELERATION AS WELL AS PUSHING ON THE BRAKE. HAD TO RIDE THE BRAKE AND TAKE THE FIRST EXIT AVAILABLE, UPON STOPPING, THE VEHICLE STILL WANTED TO GO, PUT VEHICLE IN NEUTRAL AND THEN THE ENGINE RPM WOULD RACE TO OVER 4000 RPM AND AT THAT TIME THE CAR WAS SHUT OFF. TRIED TO START, STARTED HARD BUT RPM WOULD RACE TO OVER 4000 RPM IN NEUTRAL WHEN STARTED. AFTER 5 OR 6 RESTARTS AND SHUT DOWNS IT FINALLY CAME OUT OF IT THIS, TOOK ABOUT ABOUT HALF AN HOUR OF TIME. DID NOT USE CRUISE CONTROL AFTER THAT FOR FEAR OF REPEAT. THIS HAD HAPPENED PRIOR TO THIS EVENT WITH MY WIFE BUT COULD NOT REMEMBER HOW LONG AGO THE EVENT TOOK PLACE SO DID NOT LIST THE EVENT. *TR

    Source: NHTSA WEB SITE
  • 2001 MERCURY GRAND MARQUIS
    - KEENE, TX

    MY FATHER IN LAW WAS DRIVING MY VEHICLE WHEN A GMC YUKON PULLED OUT IN FRONT OF HIM. MY FATHER IN LAW HIT THE SIDE OF THE YUKON AND ONLY ONE AIR BAG DEPLOYED WHICH WAS THE PASSANGER SIDE,MY FATHER IN LAW WAS TAKEN TO THE HOSPITAL BC OF NO FEELING BELOW HIS WAIST AND THE PARAMEDICS WERE UNABLE TO STABILIZE HIS BLOOD PRESSURE. *TR

    Source: NHTSA WEB SITE
  • 2011 MERCURY MILAN
    - ARLINGTON, TX

    I HAVE EXPERIENCED THIS PROBLEM TWICE. THE CAR LOSES POWER, TRAVELING AT 65MPH ON HIGHWAY AND CAR LOST ALL POWER. THE WRENCH LIGHT CAME ON. PULLED OVER, TURNED CAR OFF AND RESTARTED. LIGHT WENT OFF AND CAR WAS DRIVABLE. THE SECOND TIME OCCURRED WHILE CAR WAS STOPPED AND WHEN I PROCEEDED TO ACCELERATE, THE CAR HAD NO POWER. I TOOK IT TO THE FORD DEALER AND THEY SAID THE THROTTLE BODY NEEDED TO BE REPLACED AS IT HAD A SHORT. THIS WAS NOT INCLUDED IN MY POWERTRAIN WARRANTY. I HAVE READ INFO ON THIS AND IT APPEARS THAT IT IS BECOMING MORE COMMON. IT IS TOO DANGEROUS TO BE LOSING POWER WHILE DRIVING ON A FREEWAY AND LOSE ALL POWER. THIS CAR ONLY HAD 36,500 MILES SO NO REASON UNLESS IT IS A DEFECTIVE PART. *TR

    Source: NHTSA WEB SITE