MERCURY Complaints

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 50 MPH, THE HEADLIGHTS SUDDENLY FAILED. THE HEADLIGHTS BECAME OPERABLE WITHIN TEN MINUTES. THE MALFUNCTION OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE FOR THE SAME FAILURE. THE SECOND TIME A DIAGNOSTIC TEST WAS PERFORMED, THE TECHNICIAN STATED THE COMPUTER CHIP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 80,000..... UPDATED 03-28-13 *BF THE CONSUMER STATED AT NO TIME WHEN THE LIGHTS WENT OFF DID AN INDICATOR ON THE DASH BOARD COME ON. THE DEALER ADVISED THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. UPDATED 04/09/2013 *JS

MY CAR WAS SITTING FOR A MONTH IN MY DRIVEWAY. I JUST GOT BACK FROM VACATION. NEXT DAY I WAS GOING TO WORK, MY AIR BAG LIGHT CAME ON. I WAS NOT SURE IF IT WAS SAFE FOR ME TO DRIVE TO WORK. RIGHT AWAY I CALLED MY GARAGE AND THEY TOLD ME THAT I SHOULD BRING IT IN TO GET IT INSPECTED. UPON INSPECTION THEY REALIZED THAT THE SENSOR UNDER MY PASSENGERS SEAT WAS MALFUNCTIONING. THEY GAVE ME THE EXACT NAME OF THE PROBLEM. ITS A B2290 OCCUPANT CLASSIFICATION SYSTEM STATUS, FRONT PASSENGER SIDE. THE PROBLEM IS THAT I'M THE ONLY ONE THAT DRIVES THAT CAR AND RARELY DOES SOMEBODY SIT IN THE PASSENGER SEAT. SOMETHING NEEDS TO BE DONE WITH THIS PROBLEM. I M NOT THE FIRST ONE TO HAVE THIS SAME PROBLEM. MY GARAGE FIXED THE PROBLEM. BUT I BELIEVE THAT THIS SHOULD BE POSTED ON THE RECALLS FOR THIS TYPE OF CAR. THIS IS A SERIOUS SAFETY HAZARD CONCERN. *TR

WHILE DRIVING ON HIGHWAY DRIVERS SEAT WENT FORWARD INDEPENDENTLY WITHOUT WARNING AND SEAT WENT IN THE LAST MEMORY POSITION AS FAR FORWARD AS POSSIBLE POSITION JAMMING DRIVERS FOOT ON GAS PEDAL FOR AN UNSPECIFIED AMOUNT OF TIME, AND DOME LIGHT CAME ON. DRIVER COULD NOT GET FOOT OFF GAS PEDAL AND COULD ONLY GET THE SEAT TO GO BACK BY MANUALLY USING THE SEAT BUTTONS. DRIVERS SEAT WAS SO FAR FORWARD IT WAS VERY DIFFICULT FOR DRIVER TO GET HAND BETWEEN DOOR AND SEAT TO GET TO BUTTON AND DRIVER WAS SO FRANTIC AND SCARED TRYING TO MAINTAIN VEHICLE CONTROL WHILE ATTEMPTING TO GET HAND BETWEEN SEAT AND DOOR TO REACH AND FIND CORRECT BUTTON TO MOVE SEAT BACK WHEN THERE ARE 3 DIFFERENT SEAT BUTTONS. DRIVER HAS DISABLED PERSON THAT SETS BEHIND DRIVERS SEAT SO DRIVERS SEAT UPON DISABLED PERSON ENTERING VEHICLE IS ALWAYS PUT IN THE FARTHEREST POSITION FORWARD TO ENABLE DISABLED PERSON SPACE TO GET IN VEHICLE. UPON FINALLY GETTING SEAT BACK DRIVER HAS NO RECOLLECTION OF ANY EVENTS OCCURRING AFTERWARD BECAUSE DRIVER WENT INTO SHOCK. TOOK VEHICLE TO DEALERSHIP TO FIND PROBLEM SHOP MANAGER GOT IN ATTEMPTING TO DUPLICATE PROBLEM INSTEAD THE SEAT WOULDN'T EVEN MOVE AS IT'S AUTOMATICALLY PROGRAMMED TO DO, THEN SEAT ROCKED BACK AND FORTH, THEN WENT ALL THE WAY FORWARD. DEALERSHIP MADE TWO NEW IGNITION KEYS TO REPLACE THE WORN KEY, REPLACED COMPUTER MEMORY CYLINDER IN STEERING WHEEL WHERE IT WAS FOUND IF WORN IGNITION KEY LOST CONTACT BECAUSE OF KEY BEING WORN, WITH CYLINDER, SEAT HAD A MIND OF IT'S OWN. THIS RESULTED IN A SPEEDING TICKET. *TR

AFTER COMING TO A STOP AT A LIGHT OR STOP SIGN, AS I ACCELERATE MY CAR JUMPS/JERKS AS IF IT'S STRAINING TO SWITCH TO NEXT GEAR. GENERALLY HAPPENS WHEN ACCELERATING BETWEEN 10-40 MILES. WHEN IT INITIALLY STARTED IT WOULD HAPPEN 1-2 TIMES A WEEK. NOW IT HAPPENS EVERY DAY. I HAVE AN APPOINTMENT SCHEDULE TO HAVE DEALER LOOK AT VEHICLE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE WAS FRACTURED AROUND THE EMBLEM UP TO THE MIDDLE OF THE REAR WINDOW. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO STATED THERE WAS NO RECALL AND TO CONTACT NHTSA. THE FAILURE MILEAGE WAS 63,725. UPDATED 03/01/13*LJ

TL* THE CONTACT OWNS A 2005 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH , HE EXPERIENCED A SUDDEN LOSS OF ACCELERATION POWER WITH NO WARNING. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC FOR A DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE TRANSMISSION TORQUE CONVERTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY FURTHER ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE WAS 130,000 AND CURRENT MILEAGE WAS 140,000.

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE PARKED, THE COIL SPRING FRACTURED AND PIERCED THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO ADVISED THE CONTACT THAT THE FRONT COIL SPRINGS AND THE STRUTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE DUE TO THE VEHICLE NOT BEING INCLUDED IN ANY RECALLS. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND THE CURRENT MILEAGE WAS 72,800. UPDATED 3/13/13 *CN

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT SHE ATTEMPTED TO CLOSE THE DRIVER FRONT DOOR BUT THE DOOR LATCH FAILED. THE CONTACT HAD TO HOLD THE DOOR SHUT IN ORDER TO DRIVE TO THE DEALER FOR INSPECTION. THE DEALER STATED THAT A PIECE WITHIN THE LATCH SYSTEM HAD FAILED AND NEEDED TO BE REPLACED. THE DEFECTIVE PART WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED .THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 37,000. THE VIN WAS NOT AVAILABLE.

HEADLIGHTS GO OFF UNEXPECTEDLY WHILE DRIVING AT NIGHT. EXPERIMENTING FOUND THAT HIGH BEAM (UNSAFE WHEN DRIVING ON 2 WAY ROAD) MAY BE KEPT ON BY HOLDING THE TURN SIGNAL LEVER IN THE UP POSITION (THUS OCCUPYING THE LEFT HAND WHILE DRIVING) INTERNET SEARCH INDICATES THAT THIS IS A FAIRLY COMMON PROBLEM WITH THIS MAKE AND MODEL, AND THAT REPLACEMENT OF THE LIGHT CONTROL MODULE IS EXPENSIVE ($700 - $900) AND NOT ALWAYS A LONG TERM FIX. SHOULD BE A FORD RECALL ITEM. *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE HEAD LIGHTS FAILED. THE CONTACT ATTEMPTED TO TURN THE LIGHTS ON BUT THEY FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE LIGHT MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 24,000.