MERCURY Complaints

THIS VEHICLE WAS INCLUDED IN A SAFETY RECALL BY NHTSA (12V006). THE PART INVOLVED (TORQUE CONVERTER OUTPUT SHAFT) IN THE RECALL FAILED IN MARCH 2011, LONG BEFORE THE RECALLED WAS INITIATED. AT THE TIME, I WAS TOLD BY A FORD SERVICE CENTER THAT THE TRANSMISSION FAILED, EVEN THOUGH IT WAS ONLY THE TORQUE CONVERTER THAT HAD FAILED. THE WHOLE TRANSMISSION HAD TO BE REPLACED AND THIS WAS DONE. WHEN THE RECALL NOTICE WAS RECEIVED IN THE MAIL AND I WENT TO FORD SERVICE CENTER, THEY GAVE US A REFUND FOR THE AMOUNT THAT WAS AUTHORIZED TO REPLACE JUST THE TORQUE CONVERTER, NOT THE WHOLE REPAIR. SINCE THE TORQUE CONVERTER WAS REPLACED BEFORE THE RECALL, THE UNSAFE PART IS STILL IN MY VEHICLE. FORD NOW REFUSES TO REPLACE THE UNSAFE PART BECAUSE THEY SAID THAT NHTSA AGREED TO ONLY AUTHORIZE ONE FIX PER VEHICLE. I WOULD HAVE TO PAY TO GET THE VEHICLE MADE SAFE. I WOULD LIKE TO KNOW HOW THIS CAN BE THE CASE FOR A SAFETY RECALL? THE OLDER, UNSAFE PART CAN FAIL AT ANY TIME, JUST LIKE IT DID THE FIRST TIME WHEN IT FAILED ON THE ENTRANCE RAMP TO A CONGESTED INTERSTATE HIGHWAY AT RUSH HOUR WITH SCHOOL CARPOOL CHILDREN IN THE VEHICLE. NHTSA SHOULD AUTHORIZED AN AMENDMENT TO THE RECALL TO REPLACE ALL DEFECTIVE PARTS. *TR

I WANT FORD TO RECALL THERE MERCURY MOUNTAINEER AS IT HAS A MAJOR SAFETY ISSUE. ALL OF THERE MERCURY FROM 2002 ONWARD HAVE A CRACK ON THERE REAR LIFT GATE. I DONE GOOGLE AND ALMOST NET IS FULL OF COMPLAINTS ON THIS. *TR CRACK STARTS RIGHT BELOW MERCURY LOGO AND KEEP INCREASING AND INCREASING. MY CAR LOGO NOT CAME OFF, BUT FEW CARS, THIS LOGO BLOWN OFF. ALSO NOW I LEARNT THAT CAR HINGES HOLDING THIS VERY REAR HOOD CAME OFF.. I THOUGHT ITS MINE, BUT AGAIN, ALMOST WEB IS FULL OF COMPLAINTS ON THIS AND KNOWING HOW RISKY THIS IS, TRYING BEST TO GO TO EVERY LOOK AND CORNER SO TO ENSURE THAT FORD DOES REPAIR ASAP

TL* THE CONTACT OWNS A 2004 MERCURY SABLE. THE CONTACT STATED THAT WHILE ATTEMPTING TO BRAKE, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT HAD NOT DEPRESSED THE ACCELERATOR PEDAL. THE CONTACT HAD TO SHIFT INTO NEUTRAL AND ENGAGE THE BRAKES IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 82,000.

HEADLIGHTS WOULD NOT COME ON IN THE MANUAL OR AUTOMATIC LIGHT SWITCH MODE. THE ONLY WAY TO HAVE HEADLIGHTS ON IS TO HOLD HIGH BEAM LEVER IN THE "FLASH MORE"( LEVER PULLED TOWARD DRIVER). I FOUND AFTER A WHILE IF I KICK MY FOOT ABOVE THE ACCELERATOR, THE LIGHTS WOULD COME ON AND STAY ON FOR AN UNDETERMINED TIME. FURTHER DIAGNOSIS INDICATES A POOR CONNECTION BY MOVING ONE OF THE MODULES CONNECTORS. *TR

1ST - RADIO STARTED FLASHING ON AND OFF RANDOMLY - TOOK TO FORD DEALER - NO ERROR CODE, NO ANSWER. 2ND - HEATED SEAT ON DRIVERS SIDE QUIT WORKING - TOOK TO FORD DEALER - NO ERROR CODE, NO ANSWER. TOOK TO PRIVATE REPAIR SHOP - ERROR CODE OF LOW VOLTAGE BATTERY - REPLACED BATTERY FOR $125 3RD - AUTOMATIC LIGHTS QUIT WORKING, DASHBOARD CONTROL WENT BLANK - TOOK TO FORD DEALER - SAME LOW VOLTAGE ERROR CODE - DESPITE NEW BATTERY. NO OTHER ANSWERS. 4TH - AUTOMATIC SEATS STARTED MOVING WHEN USING CODE TO OPEN DOOR - TOOK TO FORD - FOUND THAT ALL PROBLEMS TRACED TO ONE RELAY BOX - REPLACED RELAY BOX FOR $650. 5TH - ENGINE LIGHT CAME ON ONE WEEK LATER - NO PROBLEMS STARTING/RUNNING, MADE APPOINTMENT TO TAKE TO DEALER IN 3 DAYS. 6TH - ENGINE DIED NEXT DAY, WOULD RESTART AND THEN DIE AGAIN AFTER 5 FEET, TOWED TO FORD DEALER, TOW TRUCK DRIVER NOTED ENGINE WOULD NOT GO INTO GEAR- REPEATEDLY GAVE NO CODE. ASKED THEM TO HAVE TECH TAKE CAR HOME AND DRIVE IT. FINALLY FOUND CORRODED AND WET PCM. QUOTED $1400 FOR THE REPAIR. I LOOKED UP PCM ON MERC. MONTEREY/FORD FREESTAR - AS THESE ARE ESSENTIALLY THE SAME VEHICLE. FOUND TONS OF SAME COMPLAINT. POOR DESIGN FROM FORD ALLOWING WATER TO DRIP ONTO MAIN COMPUTER/ELECTRICAL SUPPLY CAUSING THOUSANDS OF DOLLARS OF REPAIRS TO OWNERS. THE BATTERY WAS LIKELY JUST FINE, THE RELAY BOX LIKELY JUST FINE. I AM WORKING WITH DEALER TO PAY LESS FOR THE PCM SINCE THEY SHOULD HAVE FOUND THIS FROM THE FIRST OR SECOND ELECTRICAL COMPLAINT. CAR STILL AT DEALER, I WILL NOT PAY $1400 TO GET IT REPAIRED. *TR

WHILE DRIVING APPROXIMATELY 35 MPH, I TOOK MY FOOT OFF THE ACCELERATOR AND THE VEHICLE ACCELERATED UNTIL IT WAS THEN GOING APPROXIMATELY 50 MPH. I PUSHED DOWN ON THE BRAKE PEDAL TO SLOW DOWN SEVERAL TIMES, BUT THE CAR DID NOT SLOW DOWN IT CONTINUED TO DRIVE AT THAT SAME SPEED. THE VEHICLE THEN STRUCK A STOP SIGN AND CAME TO A STOP. *TR

2004 MONTEREY WAS SERVICED BY FORD/MERCURY DEALER PER RECALL 12V-006 AS SAFETY PREVENTION REPAIRS AT 110677 MILEAGE BETWEEN 08/14/12 AND 08/17/12. INVOICE STATES "11S25 TORQUE CONVERTER REPLACEMENT" WAS COMPLETED. VEHICLE WAS RETURNED TO CUSTOMER . LESS THAN FIVE MONTHS, ON 01/12/13, AT 112360 MILEAGE, UPON ARRIVING HOME, THE VEHICLE LOST FORWARD AND REVERSE POWER WHILE ATTEMPING TO TURN IT AROUND. IT IS DIFFICULT TO UNDERSTAND BECAUSE THE "SAFETY RECALL NOTICE 11S25 / NHTSA RECALL 12V-006" STATES THAT "IT MAY BE POSSIBLE FOR YOUR VEHICLE TO LOSE FORWARD AND REVERSE POWER WHILE DRIVING DUE TO WORN SPLINES IN THE TRANSMISSION TORQUE CONVERTER". HOWEVER IT WOULD SEEM UNLIKELY THAT ANYTHING WOULD BE "WORN" WITHIN THE SHORT TIME PERIOD AND LOW MILEAGE INDICATED AS FOLLOWS: NOTE THAT THE "11S25 TORQUE CONVERTER REPLACEMENT" WAS COMPLETED LESS THAN FIVE MONTHS BEFORE, (08/17/12 UNTIL 01/12/13). ALSO NOTE THAT THE MILEAGE DIFFERENCE BETWEEN THE DEALER REPAIR INVOICE (110677) AND THE POINT OF FORWARD AND REVERSE POWER LOSS (112360) IS ONLY 1683 MILES. *TR

CAR LUNGES FORWARD AND BACKWARDS WHEN PUTTING INTO GEAR (DRIVE OR REVERSE). IT IS EXTREMELY NOTICABLE TO PASSENGERS AND OTHERS. IT IS DANGEROUS, AS YOU HAVE NO CONTROL OVER THE LUNGING MOTION THAT COULD POSSIBLY PIN SOMEONE WALKING NEARBY AS YOU ARE PARKING THE VEHICLE. IT APPEARS THIS IS A COMMON PROBLEM THAT HAS BEEN REPORTED BY MANY AND ACTION NEEDS TO BE TAKEN BY THE MAKER TO CORRECT THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A CRACK IN THE LIFT GATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE.

WHILE DRIVING, THE VEHICLE SUDDENLY LOST FORWARD GEAR. AFTER COASTING TO THE SIDE OF THE ROAD WE FOUND THAT THE VEHICLE HAS LOST BOTH FORWARD AND REVERSE GEARS. THE VEHICLE COULD NOT BE MOVED UNDER ITS OWN POWER. NOTHING ELSE ON THE VEHICLE WAS AFFECTED. FORD HAS A POWERTRAIN RECALL FOR THE TORQUE CONVERTER ON THE SAME MODEL VEHICLE PRODUCED IN 2004 AND 2005. THE 2006 MODEL HAS THE SAME POWERTRAIN COMPONENTS AND IT SEEMS THAT THE RECALL SHOULD BE EXTENDED TO THE 2006 MODEL ALSO. *TR