MERCURY Complaints

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 25 MPH WITH THE HEADLIGHTS ACTIVATED, THE CONTACT NOTICED THE HEADLIGHTS BECAME INOPERATIVE. THE HIGH BEAMS WERE ACTIVATED AND WOULD ONLY ILLUMINATE WHEN THE SWITCH WAS MANUALLY HAND HELD. THE FAILURE RECURRED WHENEVER THE HEADLIGHTS WERE IN OPERATION. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 39,120. UPDATED 12/31/12 *BF UPDATED 1/3/2013 *JS

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE DRIVER'S SIDE SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 61,122 AND THE CURRENT MILEAGE WAS 63,000.

THE HASN'T BEEN AN ACCIDENT. I WANTED TO REPORT THAT I HAVE A CRACKED TAILGATE ON MY VEHICLE. THE CRACK APPEARED ONE MORNING - I WASN'T EVEN DRIVING THE VEHICLE. THE CRACKED BEGINS AT THE TOP OF THE TAILGATE, AROUND THE EMBLEM PART OF THE LIFT GATE, THEN DOWN TOWARDS THE TAILGATE LIFT HANDLE. I CALLED MY LOCAL FORD DEALER, CITRUS FORD, ONTARIO, CA, BUT WAS INFORMED THERE WASN'T A RECALL AND THE ISSUE HAD TO DEAL WITH WATER LEAKING INTO THE LOCKING MECHANISM AND CRACKING BECAUSE ITS PLASTIC AND NOT METAL. AT LEAST THE DEALERSHIP DIDN'T ACCUSE ME OF BEING IN AN ACCIDENT, BUT NO EFFORTS WERE MADE TO REPAIR THE CRACKED TAILGATE AT NO COST TO ME, THE CUSTOMER. CAN NHTSA PUSH FORD TO RECALL THIS MATTER? *TR

THIS MECHANICAL PROBLEM HAS HAPPENED TWO TIMES. THE FIRST TIME WAS AT APPROXIMATELY 120,000 MILES.THE CAR IS ALWAYS SERVICED, WELL MAINTAINED AND RUNS TERRIFIC. I WAS DRIVING FOR ABOUT 30 MINUTES ON THE PARKWAY. SUDDENLY I EXPERIENCED THE CAR STICKING LIKE IT WAS CHOKING, LOSING POWER AND THEN SURGING AHEAD. I WAS SHOCKED, CONTINUED TO DRIVE AND IT EVENTUALLY CLEARED ITSELF. I HAVE NEVER HAD ANY OTHER SYMPTOMS OR INCIDENTS LIKE THIS IN THE PAST. I THOUGHT IT MIGHT BE A CLOGGED FUEL INJECTOR SO I IMMEDIATELY ADDED SOME FUEL INJECTOR CLEANER. I BROUGHT THE CAR TO MY MECHANIC THE NEXT MORNING BUT HE COULDN'T FIND ANYTHING WRONG WITH THE CAR. THE SECOND TIME IT HAPPENED WAS ABOUT 3 - 4 WEEKS LATER AND I CALLED THE MECHANIC AGAIN. WE ONLY FOUND A SMALL TRANSMISSION LEAK BUT NOTHING ELSE. I HAPPENED TO MENTION THE INCIDENTS TO A MECHANIC FRIEND OF MINE AT WORK AND HE TOLD ME IT SOUNDED LIKE THE THROTTLE. HE SAID HE ALSO THOUGHT THERE WAS A RECALL ON MY CAR. I BELIEVE THIS IS A POTENTIALLY VERY DANGEROUS ISSUE AND NEED THE DEALER AND THE NHTSA TO ADVISE IF THERE IS A RECALL! IF THERE ISN'T THEN THERE SHOULD BE ONE. PLEASE ADVISE. *TR

TL* THE CONTACT OWNS 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE PARKED THE HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT POWERED OFF AND RESTARTED THE VEHICLE AND THE HEADLIGHTS STILL FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE MECHANIC STATED THE LIGHT CONTROL PROCESSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND THE CURRENT MILEAGE WAS 92,000.

TL* THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT WHILE TRAVELING 5 MPH SHE ATTEMPTED TO ENTER A PARKING SPACE WHEN THE THROTTLE SEIZED IN THE OPEN POSITION. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY FIRMLY DEPRESSING THE BRAKES. THE VEHICLE WAS NOT TAKEN TO A MECHANIC OR DEALER, AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHEN PLACING THE VEHICLE INTO DRIVE, THE ACCELERATOR PEDAL COULD NOT BE DEPRESSED ALL THE WAY DOWN AND THE VEHICLE WOULD HESITATE. AFTER COASTING FOR A WHILE, THE VEHICLE WOULD RAPIDLY ACCELERATE WITHOUT WARNING. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 37,000. THE CURRENT MILEAGE WAS APPROXIMATELY 40,000.

TL* THE CONTACT OWNS A 2001 MERCURY SABLE WAGON. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SUB FRAME HAD RUSTED THROUGH. THE VEHICLE WAS TAKEN TO THE DEALER FOR A ROUTINE SERVICE WHO STATED THAT THE VEHICLE COULD NOT BE DRIVEN DUE TO THE CORROSION. ALSO, THE DEALER ADVISED THE CONTACT TO PURCHASE A USED SUB FRAME FOR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE AND STATED THAT THEY WERE NO LONGER MANUFACTURING NEW SUB FRAMES FOR THAT SPECIFIC YEAR MODEL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 106,000. UPDATED 12/28/12 *CN UPDATED 1/15/2013 *JS

FRONT LEFT COIL SPRING FRACTURED WHEN I GOT INTO MY CAR. CAR WAS PARKED. COIL SPRING PENETRATED THE FRONT TIRE AND RUPTURED IT. THIS IS IDENTICAL TO THE FAILURE REPORTED IN 04V332000, BUT MY CAR IS ABOUT 6 MONTHS OLDER THAN THE MANUFACTURING RANGE OF THAT RECALL. *TR

I WAS TRAVELING WEST AT ABOUT 70 MPH IN THE LEFT LANE ON I-66 OUT OF WASHINGTON, DC WITH FOUR PEOPLE IN THE CAR. SUDDENLY, THE ENGINE DIED AND WE WERE LEFT WITH ONLY THE ELECTRIC MOTOR ON THE HYBRID AND A DASH WARNING OF A RED TRIANGLE AND THE STATEMENT "STOP SAFELY SOON." THE CAR QUICKLY LOST POWER TO ABOUT 30 MPH AND WE STRUGGLED TO GET ACROSS THE FOUR LANES TO THE SHOULDER. THE ELECTRONICS IN THE CAR STILL OPERATED (RADIO, DASH LIGHTS, ETC.), BUT THE GAS ENGINE STALLED. ONCE ON THE SHOULDER, WE STOPPED. THE FORD OWNER'S MANUAL TOLD US TO TURN THE CAR OFF AND TRY TO RE-START. WE DID THIS AND THE CAR RE-STARTED. WE STARTED TO DRIVE, BUT THE CAR DID THE SAME THING AFTER ABOUT 5 MINUTES. THE CAR DID THE SAME THING ON ABOUT 5 DIFFERENT OCCASIONS UNTIL WE COULD GET TO AN EXIT THAT HAD BUSINESSES. THE FORD DEALER IN THIS AREA (AWAY FROM MY HOME) STATES THAT THE ELECTRONIC COOLING PUMP NEEDS TO BE REPLACED. ALTHOUGH I UNDERSTAND THAT PARTS FAIL, MY COMPLAINT IS THAT FORD SHOULD NOT TELL OWNERS TO RE-START THE CAR AND TRY TO PROCEED ON. IT IS DANGEROUS WHEN IT CONTINUES TO FAIL AND YOU DON'T KNOW WHERE THE NEXT FAILURE MIGHT OCCUR (ON A BRIDGE, IN A CONSTRUCTION ZONE, ON A BUSY, FAST INTERSTATE). MOREOVER, HAVING REVIEWED COMPLAINTS ON THIS SITE AND ELSEWHERE ON THE INTERNET ABOUT FORD HYBRIDS, I KNOW THAT MANY OTHERS HAVE EXPERIENCE THIS SITUATION WHERE THE CAR ENGINE STALLS AT HIGHWAY SPEEDS DUE TO VARIOUS PROBLEMS (E.G., THE ELECTRONIC COOLING PUMP, BAD SENSORS, OR A CORRUPTED PCM). *TR