MERCURY Complaints

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE TRAVELING 50 MPH, BOTH HEADLIGHTS FAILED. THE CONTACT WAS ABLE TO MERGE TO THE SIDE OF THE ROAD TO RESTART THE VEHICLE BUT TO NO AVAIL. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE AND WAS LATER TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT THE LIGHT CONTROL MODULE HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS 93,000 AND THE CURRENT MILEAGE WAS 96,000.

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS SITTING IDLE WHEN IT LUNGED FORWARD ABNORMALLY WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 60,000.

WHILE DRIVING AFTER DARK THE HEADLIGHTS AND DASHBOARD LIGHTS WENT DARK. WHILE ATTEMPTING TO RESTORE THE LIGHTS, THEY CAME BACK ON. WITHIN TEN MILES, THIS EVENT OCCURRED TWO MORE TIMES. I WENT TO MY LOCAL MERCURY DEALER WHO TOLD ME THAT THE MODULE THAT CONTROLLED THE HEADLIGHTS AND DASHBOARD LIGHTS WAS NOT AVAILABLE. HE ALSO TOLD ME THAT HIS ORDERING SYSTEM ALSO SHOWED HIM THAT THERE WERE ALMOST 600 OF THESE PARTS WERE ON BACK-ORDER. HE ALSO TOLD ME THAT ONE OF THE COMPONENTS OF THE MODULE WAS UNAVAILABLE AND THAT THERE WAS NO ANTICIPATED DATE WHEN THE MODULE MIGHT BE AVAILABLE. HE ALSO TOLD ME THAT 2005 WAS THE ONLY MODEL YEAR THAT THIS PART WOULD FIT AND THAT THE 2004 OR 2006 SIMILAR PARTS WOULD NOT WORK IN THE 2005 MODEL YEAR. HE ALSO TOLD ME THAT IF THE PART WERE AVAILABLE THAT IT WOULD COST ALMOST $600 DOLLARS NOT INSTALLED. THIS PART ALSO FITS THE 2005 FORD CROWN VICTORIA BUT NO OTHER MAKES OR MODELS. THIS LEADS ME TO BELIEVE THAT FORD RE-ENGINEERED THIS MODEL FOR THE 2005 MODEL AND DISCOVERED THAT IT WAS A FAULTY DESIGN AND REDESIGNED IT FOR THE 2006 MODEL AND FAILED TO REPORT THE PROBLEM TO ANYONE. THEY HAVE USED UP ALL OF WHATEVER INVENTORY OF THESE PARTS THEY EVER MANUFACTURED AND APPEAR TO HAVE NO PLANS TO MAKE ANY MORE. I HAVE SHOPPED MOST OF FLORIDA'S JUNK YARDS AND HAVE NOT BEEN ABLE TO LOCATE ANY 2005 MERCURY OR FORD CARS FROM WHICH TO OBTAIN A USED PART. BEFORE DAYLIGHT THIS MORNING WHILE DRIVING MY WIFE TO THE DOCTOR, THE HEADLIGHTS AND DASH LIGHTS WENT OUT ONCE AGAIN AND CAME BACK ON AFTER ABOUT A MILE. THIS IS A SERIOUS SAFETY ISSUE. I BELIEVE THAT YOUR AGENCY SHOULD NOT ONLY REQUIRE FORD TO DEVELOP AN IMMEDIATE FIX FOR THIS PROBLEM, BUT SHOULD REQUIRE FORD TO SUPPLY THIS PART AT NO COST TO THE AFFECTED OWNERS SINCE IT IS PRETTY CLEAR THAT THEY WERE AWARE OF THE PROBLEM AND TRIED TO HIDE IT FROM THE PUBLIC AND THE GOVERNMENT. *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS AND REFERRED HIM TO NHTSA. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE PARKED HE NOTICED THE AIR BAG AND SEAT BELT WARNING LIGHT ILLUMINATE ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE FRONT PASSENGER SIDE SEAT BELT NEEDED TO BE REPLACED. AFTER THE REPAIR THE CONTACT NOTICED THE AIR BAG AND SEAT BELT WARNING LIGHT ILLUMINATE AGAIN. THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME. THE TECHNICIAN STATED THE FRONT DRIVER SIDE SEAT BELT WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,023.

MERCURY MONTEGO 2005 INSTRUMENT PANEL HAS BEEN GOING ON AND OFF FOR TWO YEARS. GETTING LONGER DURATION BEFORE PANEL COMES BACK ON. THE INTERIOR IS PITCH BLACK, I DON'T KNOW HOW FAST I AM GOING, HOW MUCH GAS I HAVE. MY BACK UP LIGHTS REMAIN ON WHEN PANEL GOES . DRIVERS BEHIND ME STAY CLEAR, THINKING I AM BACKING UP. I HAVE NO AIR CONDITIONER. I HAVE RADIO , HEAD LIGHTS , BRAKE LIGHTS . I DID NOT TRY THE CRUISE CONTROL BECAUSE I AM SCARED TO DEATH. .IT IS OVER A 600.00 REPAIR..I GOOGLED AND OTHERS HAVE THE SAME PROBLEM. IT IS D A N G ER OUS. *TR

I WAS DRIVING ON ROUTE 31 WEST IN MEDINA NY AND THE CAR WOULD NOT STOP I HAD TO PUT MY CAR IN PARK AND MY TRANSMISSION WAS REALLY GRINDING. THANK GOD NO ONE WAS IN THE AREA OR SOMEONE WOULD HAVE BEEN REALLY HURT ? I BROUGHT THE CAR TO THE REPAIR SHOP AND THE CAUSE WAS THE CRUISE CONTROL AND IT WAS REMOVED. *TR

WHILE DRIVING I NOTICED MY THIRD ROW SEAT WAS BOUNCING SOME, WHEN I STOPPED I FOUND THAT THE LATCH HOLDING THE SEAT DOWN WAS UNATTACHED. WHEN I TOOK IT INTO THE DEALER HE SAID THAT IT IS RUSTED THROUGH. I HAD MY SPECIAL NEEDS SON IN THAT SEAT, HIT HIS HEAD BUT NOTHING MAJOR. UNFORTUNATELY I NOW AM UNABLE TO TRANSPORT MY SPECIAL NEEDS SON BECAUSE HE HAS TO BE IN THE THIRD ROW SEAT. MY DRIVERS SIDE WHEEL WELL IS ALSO TOTALLY RUSTED THROUGH AND WATER IS GETTING INTO THE CAR. I AM NOT SURE IF IT IS RELATED BUT MY TRACTION CONTROL LIGHT IS ALWAYS OFF AND ON ALONG WITH THE TIRE PRESSURE INDICATOR. I ALREADY REPLACED THE PCM LAST YEAR WHEN MY CAR BECAME UN-DRIVABLE DUE TO MAJOR ELECTRICAL ISSUES. *TR

LATCHING ANCHOR FOR THIRD ROW SEAT IS WELDED TO SIDE OF THE VEHICLE. TRIED TO LATCH SEAT AND THE ENTIRE ANCHOR ASSEMBLY BROKE AWAY DUE TO RUST. DEALER RECOMMENDED AUTO BODY REPAIR SHOP. TOOK TO 3 SHOPS INCLUDING CARTAR, WHO ALL RECOMMEND REPLACING ENTIRE REAR QUARTERPANEL WITH SALVAGED PARTS. ESTIMATES WERE $5,000 AND UP. COST OF REPAIR EXCEEDS VALUE OF VEHICLE, SO THE 3RD ROW SEATS CAN NO LONGER BE USED. *TR

THE HEADLIGHTS GO AND INTERMITTENTLY. THEY COME ON INITIALLY BUT ONLY SAY ON, ON AVERAGE, FOR ABOUT 5-10 MINUTES AND WILL STAY OFF FOR ABOUT 3-4 MINUTES. THE HEADLIGHT SWITCH HAS BEEN REPLACED BUT THE PROBLEM IS STILL OCCURRING. NO OTHER MECHANICAL WORK HAS BEEN DONE SINCE REPLACING THE SWITCH. *TR