MERCURY Complaints

MANUFACTURER RECALL NUMBER19S54 NHTSA RECALL NUMBER19V904 LIST 12/2019 AND STILL NO REMEDY AVAILABLE

NHTSA RECALL NUMBER: 19V904 APPLIES TO MY VEHICLE AND IS NOW OVER A YEAR OLD. THE MANUFACTURER HAS YET TO ISSUE A REMEDY. THIS IS FAR TOO LONG FOR A RECALL TO BE IN PLACE AND STILL NOT HAVE A FIX. FURTHERMORE, THE VEHICLE NOW HAS A SECOND RECALL, 21V158. HOW LONG WILL THIS ALL TAKE?

HAD TO REPLACE TRANSMISSION COMPLETELY AT 137,000 MILES. THERE'S BEEN A LOT OF COMPLAINTS ABOUT THESE TRANSMISSIONS AT THIS MILEAGE AND FORD SHOULD BE RESPONSIBLE FOR SOME OF THE COST. THIS IS RIDICULOUS.

I WAS AT A STORE FOR A WHILE I CAME OUTSIDE I CRANK MY CAR PUT THE CAR IN REVERSE SIMULTANEOUSLY THE TRACTION CONTROL LIGHT THE ABS SYSTEM LIGHT CAME ON ALONG WITH THE POWER STEERING GOING OUT I DID SEE. THIS IS ALL THE SYMPTOMS OF A RECALL BUT IT IS NOT ASSOCIATED WITH MY VIN NUMBER NOW THE DEALERSHIP THAT HAS MY VEHICLE HAS SERVICE THREE OTHER RECALLS WHERE IS SERVICING THREE OTHER RECALLS THAT HAS TOLD ME THAT NOW I WILL HAVE TO PAY $3,500 FOR A RACK AND PINION REPLACEMENT AND WHATEVER THIS RECALL CAUSES FOR MY BRAKES

DRIVING, COMING TO A STOPLIGHT, THE BRAKES SUDDENLY FAILED, THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. PUMPING I WAS ABLE TO GET JUST ENOUGH BRAKES TO STOP BEFORE COLLIDING WITH THE CAR IN FRONT OF US. THE SERVICE ABS AND EMERGENCY BRAKE SERVICE WARNING LIGHTS CAME ON AFTER THE NEAR COLLISION. I TOOK THE CAR TO A FORD DEALERSHIP AND WAS TOLD THE HCU UNIT HAD FAILED. THIS IS A $4,000 PART THAT WE HAD ALREADY REPLACED AT 76,000 MILES,. THE NEW PART FAILED AGAIN WITHOUT WARNING ONLY 22,000 MILES LATER.

THE RECALL 19V904 HAS BEEN UNRESOLVED NOW FOR 16 MONTHS. MY BRAKE PEDAL MUST BE PUSHED ALL THE WAY TO THE FLOOR TO STOP THE VEHICLE. MY TAGS HAVE BEEN EXPIRED FOR 11 MONTHS BECAUSE I CAN'T PASS AN INSPECTION. I HAVE NO OTHER OPTION BUT TO DRIVE THE VEHICLE TO WORK AND NOW I'M PAYING TICKETS FOR EXPIRED TAGS. FORD IS WORTHLESS TO SPEAK TO ABOUT IT.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MULLINAX FORD OF WEST PALM BEACH (1210 NORTHLAKE BLVD, LAKE PARK, FL 33403) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE REVERSING FROM HER DRIVEWAY, WHEN DEPRESSING THE BRAKE PEDAL TO THE FLOOR BUT FAILED TO STOP THE VEHICLE. THE CONTACT STATED SHE HIT THE CURB AND STOPPED THE VEHICLE MOVEMENT. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TAKEN TO LOCAL DEALER SESI LINCOLN (3990 JACKSON RD, ANN ARBOR, MI 48103: (877) 752-9031) AND WAS INFORMED OF FUTURE RECALL ASSOCIATED TO HER FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC), HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN .VIN TOOL CONFIRMS PARTS NOT AVAILABLE. - (RECALL RELATED INCIDENT) TS

FORD HAS FAILED TO ISSUE PARTS TO DEALERS TO FIX THIS 2019 RECALL. IT IS NOW APRIL OF 2021 AND THE RECALL IS STILL OPEN.

TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND DRIVING FOR 2 MINUTES, THE AIR BAGS AND SEAT BELTS WARNING LIGHTS WOULD ILLUMINATE WITH AN AUDIBLE BEEP. THE VEHICLE WAS TAKEN TO RON TIRAPELLI FORD, INC. (4355 W JEFFERSON ST, SHOREWOOD, IL 60404) AND THE CONTACT WAS INFORMED THAT THE PART TO DO THE REPAIR WAS NOT IN STOCK, SINCE THERE WAS NO RECALL ASSOCIATED WITH THE FAILURE. THE VEHICLE REMAINED AT THE DEALER UNREPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.