MERCURY Complaints

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD INDEPENDENTLY BECOME INOPERABLE, WITHOUT WARNING. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

OUR MERCURY MARINER STEERING WHEEL IS VIBRATING UNCONTROLLABLY. IT IS DOING THIS BOTH AT IDLE AND WHEN DRIVING. IF YOU TURN THE WHEEL IT WILL STOP BUT THEN YOU ARE ALSO TURNING THE VEHICLE SO THAT IS NOT AN OPTION WHEN DRIVING.

AS I AM DRIVING DOWN THE ROAD, ON A CITY STREET. THE VEHICLE WILL JUST SHUT OFF, FOR NO APPARENT REASON. IT DOES THIS SEVERAL TIMES. EVERY TIME THE CAR IS BEEN DRIVEN IT WILL SHUT OFF SEVERAL TIMES AND ME AND MY FAMILY HAVE BEEN IN TRAFFIC WHEN THIS HAS OCCURRED. IT CONTINUES TO DO THIS AT ANY SPEED AND EVERY TIME THE CAR IS DRIVEN. CAN'T DRIVE THE CAR NOT EVEN A MILE BEFORE IT TOTALLY SHUTS OFF.

STARTED MY CAR UP AND IT SAID POWER STEERING FAILED..I CUT THE CAR OFF AND WAITED THEN IT WENT OFF...AS I WAS HEADED TO WORK THE AIRBAG LIGHT CAME ON FOR THE PASSENGER SIDE..I PULLED INTO THE STORE TURNED THE CAR OFF A WHILE AND STARTED IT BACK UP THE LIGHT WENT OFF BEFORE LEAVING WORK THE POWER STEERING MESSAGE POPPED BACK UP I ONCE AGAIN TURNED OFF THE CAR FOR A WHILE...I MANAGE TO MAKE IT HOME BUT A MILE FROM MY HOUSE THE AIRBAG LIGHT ONCE AGAIN CAME ON.. PLEASE CHECK INTO THIS..I LOVE MY LIFE AND THE LIFE OF MY LOVED ONES DRIVING LIKE THIS IS VERY DANGEROUS AND THIS IS MY ONLY MEANS OF TRANSPORTATION.

I WAS MAKING A LEFT TURN AND LIST ALL POWER STEERING. EVERYTHING ELSE SEEMS TO BE WORKING FINE BUT I'M UNABLE TO DRIVE MY VEHICLE AT ALL NOW. THE DASHBOARD SHOWS THE POWER STEERING ASSIST FAULT WARNING INDICATOR I'VE BEEN TOLD THAT THE SENSOR NEEDS TO BE REPLACED AND THAT THERE ARE RECALLS FOR THIS FOR THE SAME YEAR VEHICLE BUT WHEN I RUN MY VIN NUMBER IT DOESN'T PROVIDE ME WITH ANY RECALLS FOR MY SPECIFIC VEHICLE SO THE MANUFACTURER REFUSES TO PAY FOR ANY OF THE REPAIRS. NOW I'M LEFT WITHOUT A VEHICLE AND MY VEHICLE IS HOW I MAKE MY MONEY TO PAY MY BILLS. THE COST TO REPAIR IS OUTRAGEOUS. I'M GLAD I WASN'T DRIVING ANY FASTER BECAUSE IT PROBABLY WOULD HAVE CAUSED A SERIOUS ACCIDENT. I DID CALL THE 800 NUMBER FOR RECALLS AND I WAS TOLD BY THE MANUFACTURER THAT THERE WEREN'T ANY RECALLS FOR MY VEHICLE.

WHEN DRIVING THE VEHICLE A WRENCH EMBLEM APPEARED ON MY DASH WARNING PANEL. THIS HAS HAPPENED TWICE BEFORE. IN THE LAST INSTANCE THE VEHICLE THEN DROPPED SPEED FROM 45 MPH TO 5 MPH AND RAN VERY ROUGHLY. I THEN PULLED THE VEHICLE TO THE CURB AND TURNED OFF THE ENGINE. I RESTARTED THE ENGINE THEN DROVE HOME WITH NO ISSUE. I CHECKED MY OWNERS MANUAL AND FOUND THE INDICATOR WAS A THROTTLE LINKAGE MALFUNCTION. I BROUGHT THE VEHICLE TO A FORD SERVICE CENTER. THEY REPLACED MY BATTERY BUT THIS DID NOT ALLEVIATE THE ISSUE. LUCKILY FOR ME THERE WAS LITTLE TO NO TRAFFIC WHEN THIS PROBLEM OCCURRED AS WITHOUT WARNING MY VEHICLE LOST POWER. I CHECKED IF THERE WAS A RECALL FOR THIS ISSUE BUT FOUND NONE. TO ME THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED.

TL* THE CONTACT OWNS A 2005 MERCURY MONTEGO. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE FRONT PASSENGER'S SIDE DOOR REMAINED OPEN WHICH RESULTED IN A LOSS OF THE NORMAL FUNCTIONS OF INSTRUMENT PANEL DUE TO THE PASSENGER'S SIDE DOOR AJAR MESSAGE OVERLAYING ALL OTHER SYSTEM FUNCTIONS ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 06V383000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.

TL* THE CONTACT OWNS A 2008 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS INTERMITTENTLY FAILED TO OPERATE WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE INSTRUMENT PANEL WENT BLANK WHILE EXPERIENCING THE FAILURE. THE CONTACT STATED THAT THE HEADLIGHTS RESUMED NORMAL OPERATION A FEW MINUTES AFTER FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER REFERRED THE CONTACT TO A LOCAL DEALER TO HAVE THE VEHICLE INSPECTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.

MY VEHICLE HAS BEEN THE SUBJECT OF TWO RECALLS WITH NO ACTION ON THE PART OF THE MANUFACTURER TO FIX THE PROBLEMS. ON 1/21/20 I TOOK THE VEHICLE IN TO THE DEALER, HERTRICH CAPITOL, 1127 SOUTH DUPONT HIGHWAY, DOVER, DE, BECAUSE THE BRAKE PEDAL WAS SOFT. I WAS CHARGED $58 FOR A BRAKE INSPECTION AND WAS TOLD THEY COULD NOT DUPLICATE THE PROBLEM. NO MENTION OF THE RECALL OR A FIX WAS MENTIONED. TWO RECALLS ON THIS VEHICLE, FOR AIRBAG AND BRAKE PROBLEMS HAVE BEEN LEFT UNRESOLVED FOR YEARS. I AM THE ORIGINAL OWNER OF THIS VEHICLE PURCHASED AT THIS LOCATION.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED FAMILY FORD OF ENFIELD (65 HAZARD AVE, ENFIELD, CT 06082) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.