MERCURY Complaints

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE COIL SPRING FRACTURED. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY PARKED WHEN THE COIL SPRING FRACTURED AND PIERCED THROUGH THE FRONT DRIVER'S TIRE. THE VEHICLE OPERATED PROPERLY PRIOR TO THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 72,000. UPDATED 09/05/12*LJ UPDATED 09/10/2012 *JS

MY 2008 MARINER AUTOMATIC TRANSMISSION WILL NOT SHIFT PROPERLY WHEN COLD (WINTER) OR TOO HOT. THIS ALSO AFFECTS THE IDLE WHEN STOPPED. WHEN VEHICLE TRIES TO SHIFT UP, IT WILL ONLY SHIFT IF I LET OFF THE GAS, THEN THE TRANSMISSION SLAMS INTO THE HIGHER GEAR. THE VEHICLE WILL HESITATE WHEN TRYING TO USE PASSING GEAR TO PASS OTHER VEHICLES. THIS HAS LED TO SOME CLOSE CALLS/NEAR MISSES WHEN TRYING TO OVER-TAKE VEHICLES. FORD SAYS THEY KNOW THERE IS A PROBLEM WITH THIS MAKE/MODEL BUT HAVE NOT ISSUED A RECALL. FORD SAYS THEY CAN FIX IT WITH MY MONEY. *TR

WHEN DRIVING, THE CAR FEELS LIKE IT SHIFTS GEARS, THE WRENCH LIGHT COMES ON AND ENGINE POWER IS LOST. AFTER PULLING OVER, TURNING OFF THE ENGINE AND RESTARTING, THE CAR DRIVES NORMALLY. THIS HAPPENED MULTIPLE TIMES IN ONE DAY. DEALER REPROGRAMMED PCM AND IT WAS FINE FOR TWO MONTHS. SAME THING HAPPENED ON JUNE 21, 2012. THIS IS POTENTIALLY LIFE THREATENING PROBLEM BECAUSE IT HAS HAPPENED AT HIGHWAY SPEEDS IN RUSH HOUR CONDITIONS. MANY CONSUMER REPORTS OF SAME SYMPTOMS CAN BE EASILY FOUND ON INTERNET BY SEARCHING FOR "ELECTRONIC THROTTLE CONTROL." WHEN I TOOK CAR TO DEALER AFTER MOST RECENT OCCURRENCE, THEY SAID THEIR WERE NO CODES SHOWING SO THERE WAS NOTHING TO FIX. FORD NEEDS TO INVESTIGATE WHY THIS IS HAPPENING AND RECALL/FIX THIS PROBLEM BEFORE SOMEONE IS KILLED OR SERIOUSLY INJURED BECAUSE OF THIS PROBLEM!

I WAS DRIVING ABOUT 35 MPH AND LET UP ON THE GAS WHEN I REALIZED I WAS IN A 30 MPH ZONE. I DROVE ABOUT FIVE MORE BLOCKS WITHOUT TOUCHING THE THROTTLE AND THE CAR NEVER SLOWED UNTIL I APPLIED THE BRAKES DUE TO COMING TO A STOPLIGHT. THIS WAS ON LEVEL GROUND. SINCE THEN THE CAR WILL NOT SLOW DOWN WITHOUT USING THE BRAKES. I HAVE DRIVEN OVER 5 MILES AT ONE TIME AT 60 MPH WITHOUT THE CAR SLOWING TO LESS THAN 58 MPH. WHEN I TAKE IT OUT OF GEAR TO HELP ME SLOW DOWN THE ENGINE REVS UP AND THEN VERY SLOWLY IDLES DOWN. OCCASIONALLY THE ENGINE WILL SLOW AND THEN DIE WHEN SITTING AT STOP LIGHTS. MY BRAKES WERE WORKED ON 3 MONTHS AGO BUT ARE FEELING LIKE THEY NEED TO BE REPAIRED DUE TO SHAKING WHEN I HAVE TO BRAKE HARD TO STOP THE CAR. *TT

SUSPECTED A TIRE RUNOUT PROBLEM ON RIGHT FRONT TIRE. HAD TIRES INSPECTED AND ROTATED BY RESPECTED TIRE COMPANY BEFORE 500 MILE DRIVE TO MONTEREY, CA. WHILE THERE, FELT A SLIGHT WOBBLE IN THE REAR OF THE CAR. DURING RETURN TRIP TO SOUTHERN OREGON, A VIBRATION BEGAN AND WORSENED AS TIME WENT ON. AT 11 MILES FROM OUR DESTINATION WHILE TRAVELLING AT 70 MPH, THE LEFT REAR TIRE BLEW. AFTER STOPPING AND EXPECTING TO SEE A FLAT TIRE, I SAW NOTHING WRONG. I INSPECTED ALL OF THE TIRES AND ATTEMPTED TO DRIVE THE CAR. AT 45 MPH A SEVERE VIBRATION OCCURRED. WE TRAVELLED HOME AT 40 MPH ON AN ALTERNATE ROUTE. AFTER ARRIVING HOME, WE DISCOVERED THAT THE TREAD HAD SEPARATED FROM THE STEEL BELTING. *TT

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT WAS DRIVING 10 MPH WHEN THE VEHICLE ACCELERATED ABNORMALLY AS HE DEPRESSED THE BRAKES AND SHIFTED INTO NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO RAN A DIAGNOSTIC TEST BUT COULD NOT DUPLICATE THE FAILURE. THE DEALER KEPT THE VEHICLE FOR TWO WEEKS WITH A FLIGHT RECORDER HOOKED TO THE ENGINE, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED WHO STATED HE HAS TO TAKE THE VEHICLE TO THE DEALER FOR THEM TO INSPECT THE FAILURE. THEY OFFERED NO OTHER ASSISTANCE. THE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 16,500. UPDATED 08/03/12*LJ THE CONSUMER STATED THE SUDDEN ACCELERATION OCCURRED ON FOUR SEPARATE OCCASIONS. UPDATED 08/07/12

WHILE DRIVING AT NIGHT THE HEADLIGHTS WILL GO OUT AND WOULD NOT COME BACK ON FOR A FEW MIN. THEN THEY WILL WORK FOR A LITTLE WHILE AND GO OUT AGAIN. THIS IS VERY DANGEROUS WHEN THE HEADLIGHTS GO OUT IN THE DARK OR DURING RAINSTORMS. *TT

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE HIS INSTRUMENT PANEL SHOWED THAT THE HEADLIGHTS WERE ACTIVATED, THE LIGHTS WERE NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER THE PROBLEM COULD NOT BE REPLICATED. THE DEALER DID SUGGEST THAT THE MODULE WAS FAULTY AND THAT THE CONTACT COULD REACH UNDER THE DASHBOARD AND TAP IT, AND THE LIGHTS WOULD ILLUMINATE. THE CONTACT DID NOT FEEL THE REMEDY WAS REASONABLE OR SAFE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUED HOWEVER, OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 60,000. UPDATED 08/01/12*LJ UPDATED 08/01/12

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, HE WAS PULLED OVER BY A POLICE OFFICER AND INFORMED THAT THE HEADLIGHTS WERE NOT ILLUMINATED. THE CONTACT STATED THAT THE HEADLIGHT SWITCH INDICATED THAT THE HEADLIGHTS WERE ILLUMINATED WHEN THE FAILURE OCCURRED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE HEADLIGHT MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2006 MERCURY MONTEGO. THE CONTACT STATED THAT THE VEHICLE BEGAN EXHIBITING AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE CONTACT WAS TOLD THAT THE REAR DIFFERENTIAL FAILED AND RECOMMENDED A COMPLETE OVERHAUL. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 98,000.