MERCURY Complaints

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT HE HEARD A BANGING NOISE WHILE DRIVING 50 MPH AND THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT SHIFTED INTO NEUTRAL AND SHUT OFF THE ENGINE. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE CRUISE CONTROL CABLE WAS DAMAGED AND CAUSED THE FAILURE. THE MECHANIC DISCONNECTED THE CRUISE CONTROL CABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 81,000.

I WAS DRIVING AROUND 11 PM ON APRIL 15, 2012 WHEN HEADLIGHTS FAILED TO REMAIN ILLUMINATED. BLINDLY SWERVED OFF ROAD ONTO GRASS. SHUT CAR OFF AND RESTARTED. HEADLIGHTS FAILED TO ENGAGE. DROVE REMAINING DURATION OF TRIP WITH HIGH BEAMS ENGAGED. THIS IS THE THIRD OCCURRENCE IN TWO WEEKS. THE FIRST TWO OCCURRENCES WERE AT AROUND 15 MILES PER HOUR. THE THIRD INSTANCE ALMOST RESULTED IN AN ACCIDENT. *JS

TL* THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE EXAMINING THE FRONT PASSENGER SIDE SEAT BELT, THE CONTACT NOTICED THAT THE SEAT BELT WOULD NO LONGER RETRACT BACK TO ITS ORIGINAL POSITION. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER AND NO REPAIRS HAD BEEN PERFORMED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 87,000. THE VIN WAS UNAVAILABLE.

THE STEERING LOCKED FOR 1 TO 2 SECONDS DURING A RIGHT HAND TURN ON AN ENTRANCE RAMP TO A HIGHWAY. IT HAPPENED AGAIN 2 MONTHS LATER WITH THE STEERING LOCKING FOR 1 TO 2 SECONDS ON A LEFT HAND TURN AFTER STOPPING AT A STOP SIGN. *TR

I WAS DRIVING THE CAR. CAME TO A STOP AND PRESSED THE GAS PEDAL TO ACCELERATE. THE CAR STARTED OUT OK AND THE MPH REACHED 15MPH AND THEN THERE WAS NOTHING. IT WAS LIKE THE CAR WAS IN NEUTRAL. I HAD TO COAST OFF THE SIDE OF THE ROAD. HAD T HAVE THE CAR TOWED HOME. SPOKE WITH SEVERAL FORD DEALERSHIPS SERVICE MECHANICS AND EVERYONE OF THEM SAID THAT THEY WERE ALMOST 100% THAT IT WAS THE TORQUE CONVERTER (INSIDE THE TRANSMISSION). AND COULD ALSO BE THE WHOLE TRANSMISSION. THE CAR WONT GO INTO GEAR. YOU CAN MOVE THE GEARSHIFT FLAWLESSLY THRU THE GEARS AND NOTHING THE CAR WONT MOVE. I WAS ALSO TOLD BY EVERY FORD MECHANIC THAT THIS IS A HUGE PROBLEM WITH THAT YEAR OF CAR AND THAT TRANSMISSION (AX4N). THEN TO FIND OUT THAT FORD KNOWS OF THE PROBLEM AND NO RECALL! THEN I FIND OUT TODAY THAT FORD ISSUED A RECALL ON THE FORD WINDSTAR FOR THE TRANSMISSIONS (WHICH ARE THE SAME TRANSMISSIONS THAT ARE IN THE SABLE AND IN THE FORD TAURUS, THE MODEL # TRANNY AX4N). IF FORD CAN ISSUE A RECALL ON THE WINDSTAR FOR THE SAME PROBLEM AS THE SABLE AND TAURUS WHY CANT THEY ISSUE A RECALL ON ALL OF THEM? THE COST TO FIX MY SABLE IS ANYWHERE FROM $1300 TO $1800 AND THAT'S IF ITS ONLY THE TORQUE CONVERTER AND NOT THE WHOLE TRANNY WHICH WOULD COST IN THE $3500 TO $4500 RANGE. AND BOTH QUOTES ARE COMING FROM FORD MECHANICS WHO HAVE DONE NUMEROUS SABLES ETC WITH THIS SAME PROBLEM. I AM A SINGLE MOTHER AND DEFINITELY DO NOT HAVE THE MONEY TO HAVE MY CAR FIXED!!!! APPARENTLY THIS IS A HUGE PROBLEM AND I FEEL ALONG WITH SO MANY OTHERS THAT FORD SHOULD DO A RECALL AND FIX IT FOR FREE!!!! ESPECIALLY WHEN THEY RECALL THE WINDSTAR FOR THE SAME TRANNY AND SAME PROBLEM! THIS IS AN ONGOING PROBLEM AND FORD SHOULD ADDRESS IT AND TAKE CARE OF IT. BECAUSE AS OF RIGHT NOW I SIT WITHOUT A CAR. I HAVE HAD OTHER FORD CARS AND NEVER A PROBLEM THAT'S THE ONLY REASON I PURCHASED THIS ONE. IF I WOULD ONLY KNEW..... *TR

TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT A LOCAL MECHANIC FOR ROUTINE MAINTENANCE, SHE WAS INFORMED THAT THE REAR DRIVER'S WHEEL AND FRAME WERE SEVERELY CORRODED. THE CONTACT WAS ALSO INFORMED THAT THE WHEEL AND FRAME SEPARATED FROM THE BODY OF THE VEHICLE. THE MANUFACTURER DENIED ASSISTANCE WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 110,000.

TL* THE CONTACT OWNS A 1993 MERCURY SABLE. THE CONTACT STATED THAT THE HEADLIGHTS STOPPED ILLUMINATING AND COULD CAUSE A CRASH. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 98V009000 (EXTERIOR LIGHTING:HEADLIGHTS:SWITCH). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 50,000. UPDATED 05/08/12*LJ

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE TRAVELING 5 MPH IN REVERSE, THE CONTACT NOTICED A THUMPING SOUND COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. MOMENTS LATER, THE CONTACT NOTICED THAT THE VEHICLE WOULD NO LONGER ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE REAR DIFFERENTIAL WAS REPLACED. THE CONTACT STATED THAT THE FAILURE WAS RECURRING. THE CURRENT AND FAILURE MILEAGES WERE 143,000.

TL* THE CONTACT OWNS A 2004 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STOPPED ACCELERATING. THE CONTACT WAS ABLE TO SAFELY COAST TO A STOP. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 155,000.

THERE IS A CRACK FROM THE BOTTOM OF THE REAR WINDOW RIGHT BY THE MERCURY EMBLEM, ALL THE WAY DOWN. I'VE SEEN NEARLY IDENTICAL CRACKING ON MANY OTHER MOUNTAINEERS AND EXPLORERS. I SEE A RATHER LARGE NUMBER OF THE SAME COMPLAINTS ON SEVERAL WEBSITES. OBVIOUSLY THIS IS A DEFECT THAT COULD RESULT IN INJURIES AND NEEDS TO BE RECALLED FOR SAFETY REASONS. MERCURY/FORD NEEDS TO STAND BEHIND THEIR PRODUCT. *TR