MERCURY Complaints

OUR TORQUE CONVERTER/TRANSMISSION FAILED ON OUR 2005 MONTEREY. MY WIFE WAS DRIVING THE VEHICLE ON ROUTE 1 IN EDISON, NJ AND IT LOST ALL GEARS. I CALLED FOR EMERGENCY TOWING (IT WAS A SATURDAY EVENING 4/21) AND HAD IT BROUGHT TO A REPAIR SHOP. I WENT TO FORD'S WEB SITE TO SEE IF THERE WAS A RECALL. I ENTERED THE VIN AND NO RECALL SHOWED UP. NONE. SO, I PROCEEDED TO HAVE THE REPAIR SHOP START TO WORK ON IT ON (4/23). NOW I FIND THAT THERE IS A RECALL (4/26) VIA A SHADY, INTENTIONALLY MISLEADING EMAIL FROM FORD. FORD'S CUSTOMER SERVICE HAS BEEN EVASIVE AND NOT HELPFUL. THEY TOLD ME THAT LATER IN THE YEAR TORQUE CONVERTERS WOULD BE AVAILABLE FOR THE REPLACEMENT, BUT MINE HAS UNFORTUNATELY ALREADY FAILED. FURTHERMORE, IF WE HAD KNOWN THAT THERE WAS A RECALL, WE WOULD HAVE HAD IT TOWED TO A FORD DEALER, NOT A LOCAL SERVICE SHOP. BUT THEIR WEB SITE SPECIFICALLY SAID THAT NO RECALL EXISTED FOR THE VEHICLE. WE NOW HAVE A VEHICLE 90 MILES AWAY FROM OUR HOME IN A REPAIR SHOP THAT IS GOING TO NEED MAJOR WORK AND THE VAN ONLY HAS 68,000 MILES ON IT. FORD HAS FAILED TO HELP US WITH THIS. WE HAVE 5 CHILDREN AND THIS IS OUR ONLY FAMILY VEHICLE. THEY SOLD A FAULTY PRODUCT, ACKNOWLEDGED IT AND STILL WILL NOT HELP US WITH IT. *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE HEADLIGHTS FAILED AND COULD NOT BE TURNED BACK ON. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 180,000. THE CURRENT MILEAGE WAS 186,000.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WENT OUT WHILE DRIVING APPROXIMATELY 35 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THAT THE HEADLIGHT SWITCH WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PART WAS NOT IN STOCK. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. UPDATED 07/19/12 *BF UPDATED 07/25/12

INTERNAL TRANSMISSION FAILURE; NEEDS REPLACEMENT TRANSMISSION. HAD DONE ALL FACTORY RECOMMENDED SERVICES WHEN DUE INCLUDING TRANSMISSION FLUSHES. TRANSMISSION SHOULD NOT HAVE FAILED AT THIS MILEAGE, ESPECIALLY GIVEN THE FACT THAT CAR WAS SERVICED ACCORDING TO MANUFACTURER SPECIFICATIONS. HAVE HAD NUMEROUS OTHER CARS WITH SUBSTANTIALLY MORE MILEAGE AND NO TRANSMISSION ISSUES. *TR

2001 MERCURY SABLE. CONSUMER WRITES IN REGARDS TO CRUISE CONTROL FAILURE *TGW THE CONSUMER STATED THE VEHICLE ROLLED OVER TWICE. THE CONSUMER AND HIS WIFE HAD TO BE EXTRICATED FROM THE VEHICLE. THE VEHICLE WAS TOTALED.*JB

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHT COULD NOT BE TURNED OFF AND SPORADICALLY, THE HEADLIGHT WOULD NOT ILLUMINATE. THE BATTERY HAD TO BE DISCONNECTED IN ORDER TO TURN THE HEADLIGHTS OFF. THE VEHICLE WAS NOT TAKEN TO THE DEALER NOR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE AND THE CURRENT MILEAGE WAS 54.095.

2.CAR (HYBRID) LOSES POWER. THIS IS THE ONLY OCCURRENCE. THE CAR WAS STARTED AND DRIVEN DOWN HILL TO AN INTERSECTION. WHEN TURNING RIGHT THE CAR SUDDENLY AND WITHOUT ANY WARNING LOST POWER. SEVERAL ATTEMPTS TO ACCELERATE FAILED AND THE CAR CAME TO A STOP. I LOOKED AT THE DASH AND THE HEV SCREEN. I SAW THAT THE BATTERY WAS FULLY CHARGED (MAXIMUM LIMIT), WRENCH WARNING LAMP WAS ON AND THE HEV SCREEN SHOWED ONLY THE ELECTRIC MOTOR WAS ON (HI LIGHTED). I TURNED THE IGNITION KEY OFF THEN ON, AND THE CAR RETURNED TO NORMAL OPERATION. AT THIS POINT THE HEV SCREEN SHOWED THE ENGINE, MOTOR AND BATTERY HI LIGHTED. SHOULD THIS HAPPEN WHILE ENTERING A FREEWAY, A SERIOUS ACCIDENT COULD HAVE OCCURRED. *JS

I BOUGHT THIS CAR TO REPLACE MY CHEVROLET CAPRICE(GREAT CAR) ON 719 07 THIS CAR HAS MAJOR ISSUES THAT FORD MOTOR COMPANY REFUSES TO ADDRESS. JULY 2011 FUEL TANK FILLER NECK RUSTED CAUSING A FIRE HAZARD DEC20 11 REAR AXLE CONTROL ARM CRACKED CAUSING CAR TO SWAY FEB 2012 PLASTIC INTAKE CRACKED CAUSING COOLANT TO SPRAY ALL OVER ENGINE. FORD ISSUED A RECALL FOR THIS I CALLED THE LOCAL FORD DEALER ABOUT THIS THEY TOLD ME IT EXPIRED SO IM STUCK TO REPAIR THE CAR MYSELF FRONT END PARTS NOT SERVICEABLE AND WEAR OUT (NO GREASE FITTING TO LUBE) THIS HAS BEEN THE WORST CAR I HAVE EVER OWNED. *JS

TL* THE CONTACT OWNS A 1999 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE BECAME HESITANT TO ACCELERATION ATTEMPTS BEFORE STALLING. THE CHECK ENGINE LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AS IT RETURNED TO NORMAL FUNCTION. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC AND LOCATED THE FAILURE AT THE FUEL PUMP. THE MECHANIC ADVISED THAT THE FUEL PUMP WAS NOT RECEIVING THE CORRECT FUEL LEVEL. THE FAILURE MILEAGE WAS 88,700 AND THE CURRENT MILEAGE WAS 88,800.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) AND TOOK THE VEHICLE TO A DEALER FOR RECALL REPAIRS. THE DEALER DID NOT REPLACE THE TORQUE CONVERTER AS STATED IN THE RECALL, AND ADVISED THE CONTACT THAT THE TORQUE CONVERTER DID NOT NEED TO BE REPLACED. LATER, THE CONTACT WAS DRIVING 60 MPH WHEN THE VEHICLE STALLED DUE TO THE TRANSMISSION NOT PROVIDING POWER TO THE POWER TRAIN. THE CONTACT CALLED THE MANUFACTURER AND INQUIRED ABOUT THE INCOMPLETE RECALL REPAIR. THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WOULD NEED TO BE TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING AT THE CONTACT'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 192,000.