MERCURY Complaints

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING 35 MPH, THE CONTACT NOTICED THAT THE VEHICLE HAD SUDDENLY BEGAN TO ACCELERATE WITHOUT WARNING. IN ORDER TO STOP THE VEHICLE, THE CONTACT HAD TO SHIFT INTO NEUTRAL AND THEN SHUT THE VEHICLE OFF. THE FAILURE HAD NOT BEEN DIAGNOSED AND HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 88,000.

TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT WAS ATTEMPTING A LEFT TURN WHEN THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO THE SIDE OF A BUILDING. NO ONE WAS INJURED. THE VEHICLE WAS DAMAGED AT THE HOOD AND THE GRILL. THE POLICE WERE CONTACTED AND AN INCIDENT REPORT WAS FILED. THE CONTACT STATED THAT THE VEHICLE ABNORMALLY ACCELERATED ON ANOTHER OCCASION WHICH ALSO RESULTED IN A CRASH. AS THE CONTACT SHIFTED INTO DRIVE, THE VEHICLE LUNGED FORWARD AND THE RPM'S INCREASED EXCESSIVELY. THE VEHICLE CRASHED INTO A PARKED VEHICLE BUT NO ONE WAS INJURED. A POLICE REPORT WAS ALSO FILED OF THE SECOND INCIDENT. THE CONTACT STATED THAT BOTH OF THE INCIDENTS THAT LED TO A CRASH OCCURRED IMMEDIATELY AFTER UTILIZING THE CRUISE CONTROL FUNCTION. THE CONTACT STATED THAT HE WAS PLANNING TO HAVE THE FEATURE REMOVED FROM THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000 AND THE CURRENT MILEAGE WAS 45,400.

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN THE VEHICLE SUDDENLY ACCELERATED, THE CONTACT DEPRESSED THE BRAKES BUT THE VEHICLE WOULD NOT RESPOND. AFTER UTILIZING THE PARKING BRAKE, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN STATED THAT WATER HAD ENTERED THE WIRING OF THE COMPUTER SYSTEM AND CAUSED THE FAILURE. THE TECHNICIAN DRIED THE WIRING BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER AGAIN, WHERE THE TECHNICIANS REPLACED THE COMPUTER BUT THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE. THERE WAS ALSO A FAILURE WITH THE REAR PASSENGER SIDE SLIDING DOOR, WHICH WOULD SPORADICALLY OPEN WITH THE VEHICLE PARKED AND THE KEY REMOVED FROM THE IGNITION. IN ADDITION, THE FUEL LEVEL GAUGE DISPLAYED AN INACCURATE AMOUNT OF FUEL AND ALL OF THE INSTRUMENT PANEL LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. UPDATED 5/11/12 *CN THE CONSUMER STATED THE COMPUTER ALSO WAS WET AND CAUSED SYSTEM FAILURE IN FEBRUARY 2010. IT WAS REPLACED THEN. LAST BRAKES TWICE. MARCH 12, 2012 VEHICLE WOULD NOT REVERSE AND RACED IN NEUTRAL, TORQUE CONVERTER FAILED. HANDICAP LIFT FAILED. UPDATED 06/14/2012 *JS

TL* THE CONTACT OWNS A 2004 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE TRANSMISSION. THE TRANSMISSION WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGE WAS 58,000.

TL* THE CONTACT OWNS A 1998 MERCURY SABLE. THE CONTACT HAD BEEN PARKED FOR TWO HOURS IN THE PARKING LOT OF A SMALL COMMUNITY PARK. AS THE CONTACT WAS DRIVING APPROXIMATELY 5-10 MPH, THE VEHICLE SUDDENLY ACCELERATED AT A HIGH SPEED. THE CONTACT DID NOT HAVE TIME TO CHECK THE SPEEDOMETER BEFORE THE TURN WAS COMPLETED. THE VEHICLE FAILED TO SLOW DOWN WHEN ENGAGING THE BRAKE PEDAL AND BECAUSE THE TURN HAD NOT BEEN COMPLETED THE CONTACT VEERED OFF TO THE LEFT OF THE ROAD AND THEN CROSSED THE ROAD TO THE RIGHT. AS THE CONTACT TRIED TO GET BACK ON THE ROAD, SHE DROVE OVER A TWO-FOOT BOULDER AND SEVERAL SMALLER BOULDERS AND THEN CRASHED INTO A FENCE OF TALL BUSHES AND CAME TO A STOP APPROXIMATELY TEN FEET PAST THE BOULDERS THAT HAD BEEN DRAGGED IN THE MIDDLE OF THE DRIVEWAY. THE AIR BAGS DEPLOYED AS THE VEHICLE CAME TO A STOP. THIS ALL TOOK PLACE IN A MATTER OF SECONDS. THERE WERE NO PERSONAL INJURIES. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO AN AUTHORIZED FORD DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATELY FAILURE MILEAGE WAS 93,300

TL* THE CONTACT OWNS A 2005 MERCURY MONTEGO. THE CONTACT STATED THAT AFTER SHIFTING INTO GEAR, THE VEHICLE LUNGED FORWARD ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 86,087.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THE EXTERNAL HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRING THE VEHICLE. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 78,000 AND THE CURRENT MILEAGE WAS 85,000.

HEADLIGHTS WILL ACTIVATE AND DEACTIVATE WITHOUT CONTROLS BEING MANIPULATED. WHEN THEY ARE ACTIVE, THEY ONLY STAY ON BRIEFLY. COMMON PROBLEM AMONGST THAT YEAR AND MODEL AFTER PERFORMING AN ONLINE SEARCH FOR THE ISSUE AND POSSIBLE RECALL ACTION BY MERCURY/FORD MOTORS. *JS

TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE DRIVER SEAT WOULD MOVE BACKWARD AND THE INTERIOR LIGHTS REMAINED ILLUMINATED WHILE DRIVING. THE FAILURE CONTINUED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO REPLACED THE BATTERY, BUT THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 51,000. UPDATED 04/23/12

THE CAR HAD LESS THAN 38,000 MILES, IT HAD JUST PAST THE WARRANTY PERIOD AND THE PAINT STARTED BLISTERING ON THE TOP, TRUNK AND HOOD. *TR