MERCURY Complaints

VEHICLE STALLS LEAVING FAMILY STRANDED IN TRAFFIC (NUMEROUS EVENTS). DEALER TESTED AND REPLACED FUEL RAIL PRESSURE SENSOR AND VEHICLE WAS DRIVEN HOME, APPROX 8 MILES. VEHICLE FAILED TO START FOLLOWING MORNING. BASED ON ARTICLES AND TESTING PROCEDURES FOUND ONLINE, OWNER REPLACED CRANKSHAFT POSITION SENSOR, VEHICLE STARTED AND RAN FOR ABOUT 5 MIN. ENGINE DIED AND PRODUCED ERROR CODE P0320. EVIDENCE OF WATER HAS BEEN DETECTED IN THE PCM CONNECTOR AND FAULT HAS NOT YET BEEN CORRECTED. OTHER ITEMS REPLACED ON VEHICLE; TRANSMISSION, EGR, FUEL FILTER, PLUG WIRES AND PLUGS.

LIGHTS WENT OUT WHILE DRIVING DOWN A MAJOR HIGHWAY, ONLY BRIGHTS WOULD WORK, THEN THEY WENT OFF. AFTER CLICKING THEM OFF AND ON THEY CAME BACK ON FOR A WHILE , THEN OFF AGAIN. WHAT A DANGEROUS SITUATION THIS IS!! PLEASE DO A RECALL ON THIS AS I HAVE SEEN NUMEROUS COMPLAINTS ABOUT THIS HAPPENING TO PEOPLE. I CAN NOT GO ANYWHERE AT NIGHT IN MY CAR, ONLY TRUST DAYTIME DRIVING NOW! *TR

WE PURCHASED A FORD CERTIFIED 2008 MERCURY MARINER HYBRID LESS THAN TWO YEARS AGO. ACCORDING TO FORD, A FORD CERTIFIED' VEHICLE HAS BEEN PASSED A 172 POINT INSPECTION. WE HAVE BEEN DRIVING THIS VEHICLE ON THE HIGHWAY AND HAVE EXPERIENCE A STOP SAFELY NOW' WARNING ON THE DASH, ACCOMPANIED BY THE ENGINE SHUTTING OFF, AND THIS SEEMS TO HAPPEN AT SPEEDS OF 50+ MPH. I WAS DRIVING 70 MPH IN THE MIDDLE OF A CONGESTED 4 LANE HIGHWAY TRAFFIC WHILE THIS HAPPENED TO ME RECENTLY. MY CAR CEASED TO ACCELERATE, AND I HAD TO WEAVE OUT OF THE CENTER LANES, SWERVING TO AN EXIT, GOING UP ON AN EXIT RAMP, WITHOUT THE ABILITY TO ACCELERATE. WE HAVE CONTACTED FORD THROUGH THEIR WEBSITE CUSTOMER SERVICE NUMBER, AND THE REPRESENTATIVES JUST TELL US TO TAKE IT TO A FORD DEALERSHIP. AFTER FIXING THE PROBLEM THAT THEIR TECHNICIAN AT OUR LOCAL DEALERSHIP TOLD US TO FIX, OUR VEHICLE DID THE VERY SAME THING A MONTH LATER. WE WERE TOLD THAT WE NEEDED TO REPLACE THE FUEL THROTTLE BODY. WE'VE ALSO REPLACED THE HYBRID BATTERY FILTER' AS PER THE COMPANY'S RECOMMENDATION. WE WANT SOME ATTENTION BROUGHT TO THIS MATTER. I FEEL I NO LONGER TRUST THAT THE TECHNICIANS AT THE FORD HAVE THE KNOWLEDGE TO DEAL WITH THIS ISSUE. AFTER SOME SEARCHES ONLINE, I'VE FOUND WE'RE NOT THE ONLY ONES WITH THIS PROBLEM. I DON'T KNOW HOW FORD CAN JUST PRETEND THIS ISN'T A SERIOUS ISSUE. WHAT WILL IT TAKE TO GET THEIR ATTENTION? THE FACT THAT THEY'RE ENDANGERING THE LIVES OF PEOPLE BY NOT RECALLING THIS VEHICLE, AND THE LACK OF ACCOUNTABILITY IS SHOCKING. HOW CAN FORD CAN GET AWAY WITH RELEASING THESE UNSAFE VEHICLES AND EXPOSING MANY LIVES WHICH COULD RESULT IN DEATHS. AFTER MANY CALLS TO FORD CUSTOMER SERVICE, AND SPEAKING WITH THE LOCAL FORD TECHS, MY FRUSTRATION LIES AT NOT HAVING A CLEAR ANSWER AND NO DIRECTION. THIS IS CLEARLY UNSAFE FOR ANYONE TO DRIVE AND SOMETHING NEEDS TO BE DONE. *TR

TL* THE CONTACT OWNS A 2008 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED CORROSION ON THE ROOF. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIAN TOOK PICTURES OF THE VEHICLE AND SENT THEM TO THE MANUFACTURER. THE MANUFACTURER STATED THAT THEY WOULD NOT ASSIST WITH THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

WHILE I WAS PARKING THE CAR IN THE GARAGE, I CAME TO A STOP ABOUT 12 INCHES FROM A FILE CABINET AGAINST THE BACK WALL. THEN I PUT THE CAR IN REVERSE TO MOVE BACK A FEW INCHES FOR BETTER CLEARANCE. ALL OF A SUDDEN THE CAR UNEXPECTEDLY ACCELERATED FORWARD AND CRASHED INTO THE FILE CABINET AND TOTALED IT PLUS DAMAGED THE FRONT BUMPER, GRILL AND HOOD. NOTE THAT APPLYING THE BRAKE DID NOT STOP IT. VERY THANKFUL THAT NO ONE WAS IN THE FRONT OF THE CAR WHEN THIS HAPPEN. *TR

AT 99,000 MILES THE TRANSMISSION STARTED TO JUMP SLIGHTLY AS IT SHIFTED GEARS. THEN THE OD LIGHT CAME ON WHEN I TRIED TO GO IN REVERSE AND IT DIDN'T WANT TO MOVE. THEN, WHEN IT WAS PUT IN DRIVE IT JERKED VIOLENTLY. THE VEHICLE HAS NOT BEEN ABUSED OR HOTRODDED. *TR

2003 MERCURY GRAND MARQUIS..THIS IS A LOANER CAR WHILE MY F-150 WAS IN THE SHOP. I USED THE CAR FOR WORK THAT MORNING. LIGHTS WORKED FINE,BUT I NEEDED TO USE MY TRAILOR THE NEXT DAY SO MY WIFE WAS GOING TO USE THE CAR FOR WORK THE NEXT DAY SO I COULD USE OUR EXPLORER TO PULL THE TRAILOR. THE CAR NEEDED GAS AND IT WAS DARK OUT. WE WENT TO GO FOR GAS AND WHEN I STARTED IT THE PARKING LIGHTS WORKED BUT THE HEADLIGHTS WOULD NOT. I PUSHED THE TURN SIGNAL LEVER FORWARD AND THE BRIGHTS DIDN'T EITHER. I CHECKED THE FUSES AND COULD NOT FIND ONE BAD. IT IS GOING BACK TO THE FORD DEALERSHIP. I WOULD THINK FROM WHAT I HAVE READ ABOUT THIS BEING AN ONGOING PROBLEM, THERE WOULD OF BEEN A RECALL BY NOW. I'M JUST GLAD IT DIDN'T HAPPEN TO MY WIFE ON HER WAY TO WORK,IT WAS FOGGY AND DARK THAT MORNING. *TR

THE TRAFFIC LIGHT TURNED YELLOW, I APPLIED THE BRAKES WHICH WORKED MOMENTARILY THEN RELEASED AS THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOORBOARD. NO WARNING LIGHTS ILLUMINATED IN THE INSTRUMENT PANEL. USING THE EMERGENCY BRAKE I STOPPED SHORT OF BLOCKING THE INTERSECTION. UPON STOPPING IT WAS DETERMINED THAT ON LEVEL GROUND WITH THE VEHICLE IDLING IN DRIVE AND THE BRAKE PEDAL FULLY DEPRESSED THERE WAS NOT ENOUGH BRAKE FORCE TO KEEP THE VEHICLE FROM MOVING FORWARD. INSPECTION OF THE VEHICLE REVEALED THAT THE LEFT (DRIVER SIDE) FRONT FLEXIBLE BRAKE LINE HAD RUPTURED AND THAT THERE HAD BEEN A SMALL AMOUNT OF BRAKE FLUID LOST FROM THE MASTER CYLINDER. THIS LINE IS ABOUT 17 INCHES LONG WITH A METAL SLEEVE IN THE MIDDLE WHERE IT IS ATTACHED TO THE VERTICAL STRUT FOR SUPPORT. THE RUPTURE WAS AT THE TOP OF THIS SLEEVE. WHILE BLEEDING THE BRAKES AFTER THE LINE WAS REPLACED, IT WAS FOUND THAT THE LOW BRAKE FLUID SENSOR WORKED. IS THIS AN UNKNOWN "SAFETY FEATURE" OF ABS? IF IT IS, PROGRESS HAS BROUGHT US BACK TO WHERE AN INDIVIDUAL PART CAN CAUSE THE SAME CATASTROPHIC FAILURE AS BEFORE THE SPLIT SYSTEM WAS INTRODUCED IN THE 1960S. I AM THE ORIGINAL OWNER OF THIS VEHICLE. THIS HAS BEEN REPORTED TO FORD MOTOR COMPANY. *TR

THE TRANSMISSION SLIPPED WHILE DRIVING SO I CHECKED THE FLUID LEVEL. FLUID WAS LOW SO MORE FLUID WAS ADDED. TWO WEEKS LATER THE FLUID WAS LOW AGAIN. AFTER CHECKING I NOTICED THE FLUID LEAKING FROM THE LINES WHERE THE LINES RUN INTO THE FLUID COOLER. CONTACTED DEALER AND NO RECALL HAS BEEN ISSUED. *TR

TL* THE CONTACT OWNS A 2005 MERCURY SABLE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WOULD BECOME STUCK SPORADICALLY AND WOULD CAUSE THE VEHICLE TO ACCELERATE ABNORMALLY. THE CONTACT BELIEVED THE FAILURE WAS CAUSED BY THE CRUISE CONTROL BECAUSE THE FAILURE WOULD ONLY OCCUR WHEN THE CRUISE CONTROL CABLE WAS DISCONNECTED. WHEN THE FAILURE WOULD OCCUR, THE CONTACT WOULD SHIFT INTO NEUTRAL TO STOP THE FAILURE. THE VEHICLE HAD NOT BEEN INSPECTED. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 89,000.