MERCURY Complaints

TL* THE CONTACT OWNS 2005 MERCURY MONTEGO . THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS UP OR DOWNHILL, THE TRANSMISSION WOULD JERK WHEN DOWN SHIFTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THE DEALER ADVISED THAT THE TRANSMISSION OR THE VALVE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 62,000 AND THE CURRENT MILEAGE WAS 73,000.

TL* THE CONTACT OWNS A 2000 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED ON ITS OWN WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT THERE WOULD BE AN INCREASE IN THE ENGINE RPMS UP TO 4,000. THE VEHICLE WOULD ALSO ACCELERATE UP TO 80 MPH. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE CONTACT REPLACED AN AIR CONTROL VALVE HIMSELF, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000. THE VIN WAS NOT AVAILABLE.

THIS CAR AT 35 MPH LOSES POWER AND WILL NOT SHIFT INTO A HIGHER GEAR.I HAVE FOUND ATSB08-24-1-.THIS DATES BACK TO NOVEMBER13,2008.THE FORD DEALER HAS TOLD ME REPEATDLY THAT THERE IS NO PROBLEM AND MY CAR IS FINE.I ASKED IF THEY KNEW OF ANY PROBLEMS AND THEY STATED NO.WHEN THE CAR DOES THIS IT JUST LOSES POWER AND YOU HAVE TO SLOW DOWN AND ACCELERATE VERY SLOW AND HOPE THE TRANSMISSION ENGAGES. *TR

2009 MERCURY MILAN. CONSUMER STATES FRONT SUSPENSION FAILURE *TGW THE CONSUMER STATED THE PROBLEM WAS THE UPPER SUSPENSION ARMS ON THE VEHICLE. RIGHT AFTER THE VEHICLE WAS PURCHASED, BOTH UPPER CONTROL ARMS HAD TO BE REPLACED, BEFORE ALIGNMENT PROBLEMS COULD BE ADDRESSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR UNRELATED PROBLEMS. HOWEVER, THE CONSUMER WAS INFORMED THAT WINDSHIELD WIPERS, TRANSMISSION FLUID AND NEW TIRES WERE NEEDED. SHORTLY AFTER THE VISIT TO THE DEALER, THE CONSUMER PURCHASED NEW TIRES FROM ANOTHER DEALERSHIP. THE DEALER INSPECTED THE VEHICLE AND DISCOVERED THE LEFT FRONT UPPER SUSPENSION ARM WAS HANGING BY A LOOSE NUT AND SEVERAL THREADS ON THE UPPER ARM'S BOLT. THE CONSUMER NOTICED THERE WAS NO SAFETY DEVICE THAT WOULD HAVE PREVENTED THE RETAINING NUT FROM COMING LOOSE. *JB

TL* THE CONTACT OWNS A 2010 MERCURY MARINER . THE CONTACT STATED THAT WHILE DRIVING 70 MPH , THE POWER TRAIN WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD AND TURNED OFF. THE CONTACT WAS THEN ABLE TO RESTART THE VEHICLE AND DROVE TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 43,696.

HEADLIGHTS RANDOMLY, UNEXPECTEDLY GOES OUT COMPLETELY. THIS IS VERY DANGEROUS..... *KB

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH IN SNOWY WEATHER, THE CONTACT HEARD A LOUD NOISE FROM THE FRONT OF THE VEHICLE. AFTER INSPECTING THE VEHICLE HE NOTICED THAT THE FRONT DRIVER SIDE TIRE WAS DEFLATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HIM THAT THE COIL SPRING HAD FRACTURED AND PUNCTURED THE TIRE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. THE VIN WAS NOT AVAILABLE.

NO INCIDENT TO REPORT. . .YET. THIS COMPLAINT IS RE SAFETY RECALL NOTICE 11S23 (NHTSA CAMPAIGN ID NUMBER 11V574000.) AS NOTED IN THE "REMEDY" SECTION, FORD NOTIFIED ME OF THE RECALL; ON FEBRUARY 6TH, THE DEALER (BRANDON FORD IN FLORIDA) INSPECTED THE VEHICLE AND DETERMINED THAT REPLACEMENT WAS NECESSARY. BRANDON FORD DID NOT HAVE THE NECESSARY PARTS IN STOCK; I WAS TOLD THEY WOULD CALL WHEN THEY ARRIVED. ON MARCH 15TH, STILL WITH A DEFECTIVE VEHICLE, I CONTACTED BRANDON FORD AGAIN AND EXPLAINED THAT I HAD TO DRIVE THE VEHICLE BACK TO MICHIGAN ON APRIL 13TH. TODAY (3/16), I WAS TOLD THAT THEY STILL DO NOT HAVE THE PARTS AND DON'T KNOW WHEN THEY'LL GET THEM. [XXX] AT BRANDON FORD TOLD ME THAT I (NOT THEM, NOT FORD) COULD TRY OTHER DEALERS OR CALL THE FORD CUSTOMER SERVICE # (I GUESS I HAVE TO.) TWO MONTHS SHOULD BE MORE THAN ENOUGH TIME TO FIX THEIR PROBLEM. SO ALTHOUGH A "REMEDY" HAS BEEN OUTLINED IN THE NHTSA DATABASE, THERE APPEARS TO BE NO CONCERN BY FORD TO ACTUALLY IMPLEMENT AND NO FOLLOW-UP BY NHTSA TO VERIFY THAT FORD FIXES THE PROBLEM. I'M AFRAID TO DRIVE THE CAR FROM FLORIDA TO MICHIGAN. IT NEEDS TO BE FIXED (WITHOUT ME HAVING TO CALL ALL OVER FLORIDA LOOKING FOR A PART TO REPLACE THEIR DEFECTIVE PART) OR THEY NEED TO GIVE ME A LOANER CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THE THIRD ROW SAFETY SEAT LATCH FAILED DUE TO RUST AND DETACHED FROM WHEEL WELL. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS ALSO CONTACTED. THE VEHICLE WAS BEING REPAIRED. THE FAILURE MILEAGE WAS 67,911 AND THE CURRENT MILEAGE WAS 67,941. SM. ..UPDATED 04/26/12 *BF

BRAKE LIGHT CAME ON, REPLENISHED BRAKE FLUID. SERVICE CENTER FOUND RUSTED BRAKE LINES UNDER VEHICLE- REPLACED THEM, ON MARCH 8TH. *TR