MERCURY Complaints

TL* THE CONTACT OWNS A 1999 MERCURY COUGAR. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED UPON STARTING THE VEHICLE. IN ADDITION, THE ENGINE EXHIBITED A LOSS OF POWER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED APPROXIMATELY ELEVEN MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE SAME REPAIRS WOULD BE NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V42100(FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 125,000. UPDATED 03/14/12 *BF

BACK IN 2007 NOTICED SMALL BUMPS IN PAINT ONLY ON THE ROOF,WENT TO FORD DEALER,THEY SAID NO PROBLEM WITH THE PAINT. TIME WENT ON, PAINT GOT WORSE,MORE BUBBLES AND CRACKS,.IN 2008 WROTE TO FORD ABOUT PROBLEM THEY SAID THEY HAD NO COMPLAINTS ABOUT ROOF PAINT. NOW THE ENTIRE ROOF IS BUMPY,CRACKED, WITH BARE RUSTED METAL SHOWING. COST TO FIX IS 1000.00. *TR

WHILE DRIVING AT NIGHT HEADLIGHTS STOPPED WORKING FOG LIGHTS STAYED ON,JUST GOT HARD TO SEE,HAD TO HOLD THE SIGNAL LEVER IN THE ''FLASH TO PASS'' TO SEE THE ROAD. AFTER WORK I PRAY THAT MY HEADLIGHTS WILL COME ON.NOW IF I STOP FOR A COFFEE AND SHUT THE CAR OFF FOR A FEW MINUTES THE HEADLIGHTS WILL NOT COME BACK ON. I THEN NEED TO LEAVE THE CAR RUNNING SO THEY STAY ON. *TR

I BELIEVE THIS CAR WAS INCLUDED IN A RECALL FOR FAULTY BOLTS HOLDING THE ENGINE FRAME(REAR BOLTS. I PURCHASED THE CAR IN OCTOBER OF 2006. IN DECEMBER OF 2011 I TOOK IT TO A FORD DEALER FOR A STEERING PROBLEM AND THEY TOLD ME THEY WOULD HAVE TO REPLACE THE REAR BOLTS AND IT COST ME ALMOST $400 DOLLARS. JUST RECENTLY I DISCOVERED THIS CAR HAD BEEN INCLUDED IN THE, I BELIEVE 1998 RECALL NOTICE FOR REPLACING THE REAR BOLTS BECAUSE OF THE DANGER OF THEM RUSTING OUT. MY QUESTION IS: IS THERE THE POSSIBILITY THAT I CAN STILL BE COVERED UNDER ANY FORD/MERCURY TERMS, SOMETHING LIKE A FORD MOTORS GOODWILL PROGRAM. ONE BOLT WAS COMPLETELY RUSTED AND BROKEN AND THE OTHER JUST RUSTED BUT NOT YET BROKEN. SHOULD THE FORD/MERCURY DEALER I BROUGHT THE CAR TO HAVE KNOWN THAT THIS WAS A RECALLED VEHICLE AND DISCUSSED THIS WITH ME. MILEAGE AT THAT TIME WAS 79,524. *TR

WE WERE DRIVING ALONG A MAIN HIGHWAY WHEN SUDDENLY, WITHOUT ANY WARNING AT ALL, IT WAS LIKE THE VEHICLE SLIPPED INTO NEUTRAL AND WOULD NO LONGER MOVE - ON THE HIGHWAY! WE HAD OUR 2 YOUNG CHILDREN IN THE CAR AND WERE FORTUNATELY ABLE TO GET IT TO THE SIDE OF THE ROAD WITHOUT A SAFETY INCIDENT. WE WERE 50 MILES FROM HOME, HAD TO HAVE IT TOWED TO A DEALER NEARLY 20 MINUTES AWAY. OUR DIAGNOSIS ON THE CAR WAS THAT THE TORQUE CONVERTER ON THE TRANSMISSION FAILED. THE DEALER MENTIONED THAT HE HAD SEEN THIS QUITE A BIT ON A FEW MODELS WITH THE SAME COMPONENT, BUT WHEN I QUESTIONED HIM ON HIS COMMENT HE BACKTRACKED AND SAID HE SHOULDN'T HAVE SAID THAT. HE TOLD US IT WOULD TAKE AT LEAST 3-4 DAYS TO REPAIR AND SINCE WE WERE FAR FROM HOME, WE WERE STUCK IN ANOTHER CITY WITH NO TRANSPORTATION (AS THEY WOULDN'T GIVE US A LOANER). SEEING OUR DISTRESS AND KNOWING WE WERE IN A BAD SITUATION, HE LATER OFFERED TO PUT 2 GUYS WORKING ON IT TO GET IT DONE BY THE END OF THE DAY. AS WE WERE IN A STRANGE TOWN WITH A 4 AND 6 YEAR OLD (AND WE WERE ON OUR WAY TO CELEBRATE THE 6YR BIRTHDAY), WE WERE FORCED TO RENT A CAR IF WE DIDN'T WANT TO KEEP THEM IN A FORD DEALERSHIP FOR THE NEXT 6 HOURS. WHEN WE RETURNED TO PICK UP THE CAR, THE SERVICE DEPT DID PICK UP THE TAB ON THE RENTAL CAR. OUR FINAL BILL WAS $1,786.15 AND A COMPLETE DISTRUST OF OUR FORD PRODUCT. WE NO LONGER FEEL PARTICULARLY SAFE IN THE VEHICLE OR W/OUR KIDS IN THE VEHICLE, ESPECIALLY AFTER READING ALL THE OTHERS THAT HAD SIMILAR PROBLEMS TO THIS AND BEYOND. HOWEVER, WE ARE NOT IN A POSITION TO BUY A NEW VEHICLE AND WOULD LIKE FORD TO TAKE RESPONSIBILITY FOR SOMETHING THAT SEEMS AN OBVIOUS DEFECTIVE DESIGN AND/OR MANUFACTURING DEFECT WITH THEIR PRODUCT. PEOPLES LIVES ARE AT RISK HERE - WE ARE LUCKY WE WEREN'T HIT FROM BEHIND ON THE HWY WHEN IT SUDDENLY LOST POWER! LUCKY!! BE RESPONSIBLE AND DO RIGHT BY YOUR CUSTOMERS FORD! *TR

CAR ALWAYS SHIFTED HARD AT 2500 RPM'S. BUT GOT PROGRESSIVELY WORSE. TOOK TO WAYNE LINCOLN MERCURY (WHERE I HAD PURCHASED THE CAR NEW) THEY TESTED THE CAR AND SAID NOTHING WAS WRONG. BROUGHT CAR BACK AT ABOUT 53,000 MILES WITH SAME COMPLAINT THEY SAID IT WAS A MOTOR MOUNT. HAD IT CHECKED AT LOCAL GARAGE THEY SAID MOTOR MOUNT WAS FINE.POWER TRAIN WARNING LIGHT CAME ON TRANS STARTED TO SLIP TRANS FLUID ALMOST BLACK.CAR HAD EXTENDED WARRANTY BUT DEALER REFUSED TO HONOR BECAUSE CAR DIDN'T HAVE 70,000 MILE SERVICING DONE. TOOK TO LOCAL TRANS SHOP TRANSMISSION COMPLETELY REBUILT CAR WAS FINE FOR TWO WEEKS. POWER TRAIN LIGHT CAME ON TRANS STARTED TO SLIP BROUGHT CAR BACK. THEY REBUILT TRANS AGAIN. POWER TRAIN LIGHT ON AGAIN CAR JERKED IN REVERSE,BACK TO TRANNY SHOP SAID IT WAS SLIPPING AGAIN. SHOP DIDN'T WANT TO TAKE CHANCE WITH CURRENT TRANSMISSION REBUILT ANOTHER TRANS AND INSTALLED IN CAR. WEEK LATER SAME PROBLEM CAR IN SHOP AGAIN.HAS BEEN GOING ON FOR SIX MONTHS.CAN'T DRIVE CAR AT ALL. *KB

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH ADJUSTABLE PEDALS THAT WOULD INTERMITTENTLY BECOME STUCK. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2007 MERCURY MARINER HYBRID. THE CONTACT WAS DRIVING 65 MPH WHEN A WARNING LIGHT ILLUMINATED, ADVISING THE CONTACT TO "STOP SAFELY NOW." THE CONTACT STATED THAT THE FAILURE WAS RECURRING AND WHEN THE WARNING LIGHT WAS ILLUMINATED, THE VEHICLE WOULD IMMEDIATELY STALL. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR DIAGNOSTIC TESTING WHICH DETERMINED THAT THE ENGINE FAN WAS DEFECTIVE. THE ENGINE FAN WAS NOT REPLACED. THE FAILURE MILEAGE WAS 50,000. UPDATED 01/10/12*LJ

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS GS. THE CONTACT WAS DRIVING 35 MPH WHEN AN ABNORMAL NOISE WAS HEARD FROM UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE MECHANIC CONFIRMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS 54,000.

2005 MERCURY GRAND MARQUIS. CONSUMER REQUESTS NHTSA INVESTIGATE HEAD LIGHTS CONTROL MODULE *TGW THE CONSUMER STATED THE HEADLIGHTS STOPPED WORKING AFTER 10 MINUTES. THE LIGHTS WENT OUT SEVERAL TIMES WHILE DRIVING EARLY IN THE MORNING HOURS AND AT NIGHT. THE CONTROL MODULE WAS REPLACED AT A COST OF $ 684.54.