MERCURY Complaints

REAR LIFTGATE GLASS SHATTERED ON 2002 MERCURY MOUNTAINEER. HINGE CAME OFF AND THE ENTIRE GLASS WINDOW EXPLODED FILLING ENTIRE VEHICLE WITH FLYING GLASS. *KB

THE AUTOMATIC LOCKS DO NOT WORK ON ALL THE DOORS. I'VE HAD THESE LOCKS WORKED ON, BUT THEY CONTINUE TO NOT WORK. THIS IS A SAFETY ISSUE, AS THE DOORS WILL NOT OPEN AT ALL. THE DRIVER'S SIDE REAR DOOR WILL NOT OPEN WHEN YOU TRY THE AUTO-LOCKS, AND THE LOCK CANNOT BE MANUALLY PULLED UP, THUS LEAVING THE REAR-SEATED OCCUPANT TRAPPED IN THE CAR. THIS OFTEN TIMES WITH THE FRONT PASSENGER AS WELL. IT ALSO HAPPENS WITH THE REAR HATCH. *KB

THIS VEHICLE HAS LOST BRAKES 3 TIMES. MY NOW 17 YEAR OLD DAUGHTER IS THE DRIVER! THE FIRST TIME THE BRAKE PEDAL WENT TO THE FLOOR AND PUMPING IT WOULD NOT HELP. PUTTING THE CAR IN NEUTRAL AND USING THE EMERGENCY BRAKE WAS THE ONLY WAY TO STOP THE CAR. A NON-FORD CAR TECHNICIAN TOLD US IT WAS A POSSIBLE BRAKE BOOSTER ISSUE AND THE BEST THING TO DO WOULD BE FOR IT TO HAPPEN AGAIN AND BRING IT TO FORD FOR THE CODES TO BE READ. I DROVE THE CAR FOR OVER A WEEK AND IT WOULD NOT REPEAT THE PROBLEM. THE SECOND TIME WAS ALSO AROUND 40 MPH AND PUSHING THE BRAKES AS HARD AS POSSIBLE WOULD ONLY SLIGHTLY STOP THE CAR AND IT WOULD KEEP JUMPING FORWARD. MY DAUGHTER HAD TO STOP WITH THE E-BRAKE. I TOOK IT TO FORD FOR DIAGNOSIS AND REPAIR. FORD REPLACED THE VACUUM PUMP/HOSE ASSEMBLY. THEN 2 DAYS LATER, SHE LOST BRAKES AGAIN. HAD TO USE E-BRAKE TO STOP IN BUSY TRAFFIC. THE SOUTHEAST REGION FORD TECHNICIAN CAME TO DIAGNOSIS THIS CAR. AFTER 9 DAYS AT THE SHOP THE BRAKE BOOSTER ASSEMBLY WAS REPLACED. WE HAVE BEEN TOLD AGAIN THAT THIS SHOULD TAKE CARE OF THE PROBLEM. FYI ( EACH TIME THE CAR LOST BRAKES, BY TURNING OFF THE CAR AND BACK ON AGAIN IT WOULD REGAIN THEM). I AM NOW DRIVING THIS CAR TO DETERMINE IF THE ISSUE IS IN FACT TAKEN CARE OF. THIS HAS BEEN A VERY SCARY SITUATION - ESPECIALLY SINCE MY DAUGHTER IS THE DRIVER OF THIS VEHICLE. WHEN READING AUTOMOBILE BLOGS IT APPEARS BRAKES ARE AN ISSUE NOT ONLY WITH THE MARINER HYBRID, BUT THE ESCAPE HYBRID AS WELL. I WOULD LIKE THIS INVESTIGATED. *KB

TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE SUDDENLY STALLED AS THE WHEEL LOCKED AND THE RADIO SHUT OFF, SIMILAR TO THE FAILURE LISTED UNDER NHTSA CAMPAIGN ID NUMBER: 01V031000 ( ELECTRICAL SYSTEM:BATTERY:CABLES). THE CONTACT WAS UNABLE TO RESTART THE VEHICLE WITHOUT A JUMP. THE MANUFACTURER WAS NOT NOTIFIED NOR WAS THE VEHICLE DIAGNOSED OR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 135,288.

WIFE WAS CLOSING LIFTGATE AND IT BROKE FROM THE HINGES. THE LEFT SIDE FELL AND HIT HER ON THE HEAD. WAS TRYING TO HOLD LIFT GATE SO GLASS WOULDN'T FALL AND BREAK. CALLED FORD AND THEY SAID IT WAS NOT A RECALL ISSUE. LOOKING ONLINE IT SEEMS THIS HAPPENS A LOT. *KB

I ATTEMPTED TO PUT MY VEHICLE IN REVERSE SO I COULD PULL OUT OF A PARKING SPACE. WHEN I DID THIS, THE TRANSMISSION LEVEL BROKE RIGHT OFF. THE VEHICLE, SINCE IT IS FULL-TIME AWD, CANNOT BE MOVED OR TOWED SINCE ALL THE WHEELS ARE ENGAGED IN PARK. THE METAL HOLDING THE TRANSMISSION LEVER TO THE STEERING COLUMN SHEARED OFF WHICH I CAN ONLY CONSIDER TO BE A GRAVE SAFETY RISK IF THE VEHICLE WAS IN MOTION AND THIS HAPPENED. *KB

ACCELERATING AWAY FROM TRAFFIC SIGNAL, VEHICLE ACCELERATED NORMALLY UP TO 20-25MPH AND THEN TRANSMISSION TOTALLY FAILED. NO WARNING, NO SYMPTOMS. *KB

MY WIFE WAS DRIVING HOME WITH MY THREE YEAR OLD SON WHEN OUR MERCURY MONTEREY LOST ALL POWER AND COULD NOT ACCELERATE. THIS LEFT MY WIFE & SON STRANDED ON THE SIDE OF THE ROAD. NOW AFTER DOING A LITTLE RESEARCH I HAVE LEARNED THIS IS A VERY COMMON PROBLEM WITH THE 2004 - 2005 FORD/MERCURY MINIVANS. I AM EXTREMELY UPSET WITH FORD MOTOR CO. THIS SHOULD HAVE BEEN BROUGHT TO OUR ATTENTION WHEN WE PURCHASED THE VAN FROM THE FORD DEALERSHIP. I WENT TO THE FORD DEALERSHIP BECAUSE I THOUGHT I COULD TRUST THEM TO BUY A SAFE VEHICLE FOR MY FAMILY. I GUESS I WAS WRONG & ALL THEY ARE CONCERNED WITH IS SELLING CARS, IT DOESN'T MATTER TO THEM IF THEY ARE SAFE OR NOT. IF THERE IS ANY INFORMATION OF FORD COVERING THE REPAIRS ON THESE VEHICLES PLEASE LET ME KNOW. TIMES ARE TOUGH & I REALLY CAN'T AFFORD TO REPLACE THE TRANSMISSION IN THIS VAN. *TR

I HAVE LEAK IN MY RADIATOR, AND AFTER DOING SOME RESEARCH ON THE INTERNET I FOUND OUT THAT THERE IS ALOT OF COMPLAINTS ABOUT THAT TYPE OF RADIATOR IN THAT VEHICLE, AND EVERY ONE OF THE CASES IS IDENTICAL AND NOW I AM THE NEXT VICTIM OF THIS RADIATOR FAILURE. SOME THING NEEDS TO BE DONE ABOUT THE RADIATOR PROBLEMS MERCURY IS HAVING ON THE 2006 MOUNTAINEERS. MY VEHICLE IS VERY WELL MAINTAINED AND DON'T EVEN HAVE 60,000 MILES ON IT YET.I COMPLETELY UNDERSTAND THERE WILL ALWAYS BE SOME KIND OF MECHANICAL ISSUES TO DEAL WITH NOTHING LAST FOREVER, BUT MOST RADIATORS USUALLY OUTLAST THE VEHICLE. *TR

THIS CAR ONLY WORKS WHENEVER IT FEELS LIKE IT AND TOOK IT TO EVERY SHOP N CANT FIND THE PROBLEM..BEEN STRANDED SO MANY TUMES AND THE DEALER AINT GONNA DO NOTHING ABOUT IT KNOWING THAT IM STILL PAYING FOR IT OR TRADE ME A CAR NEED HELP HERE. *TR