MERCURY Complaints

OWNER NOTICE ENGINE BEGINNING TO DRAG ON THE GROUND, CAR WAS STILL CAPABLE OF OPERATING. TRANSVERSE STRUCTURAL MEMBER BENEATH THE RADIATOR WHICH SUPPORTS THE FRONT END OF THE ENGINE SUPPORT BEAM FAILED AND ALLOWED ENGINE TO TILT FORWARD. ATTACH BRACKET FOR SUPPORT BEAM TORE THROUGH THE STRUCTURAL MEMBER. SERIOUS POTENTIAL FOR SNAGGING THE FRONT END OF THE ENGINE SUPPORT BEAM ON A ROAD HAZARD AND FORCING THE FRONT END OF THE CAR UP IN THE AIR THUS ROLLING THE ENGINE AFT UNDER THE VEHICLE WITH LOSS OF CONTROL. TRANSVERSE BEAM WAS PARTIALLY CORRODED HOWEVER METAL THICKNESS AND STRENGTH OF THIS COMPONENT APPEARS TO BE INADEQUATE. PICTURES AVAILABLE. *TR

TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE DRIVER SIDE SEAT FRACTURED AND COLLAPSED BACKWARD. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE HAD PREVIOUS RECALL REPAIRS DONE FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 144,000.

THE HEADLIGHTS DO NOT TURN ON AUTOMATICALLY OR MANUALLY, DAY OR DARK AT NIGHT, UNLESS YOU USE THE BRIGHT LIGHTS. HE LIGHTS WILL NOT TURN ON BY THE CONTROL LEVER. THE LIGHTS WILL ONLY WORK BY PULLING AND HOLDING THE LIGHT CONTROL LEVER TOWARDS THE DRIVER THEREBY TURNING THE BRIGHT LIGHTS ON. THE BRIGHT LIGHTS WILL NOT STAY ON UNLESS YOU HOLD THE LEVER WITH YOUR HAND. THE HEADLIGHTS STILL DO NOT TURN ON EVEN IF YOU TURN THE CONTROL INSIDE THE CAR. I LOOKED AT ALL THE FUSES IN THE FUSEBOX . I DI NOT SEE ANY SPLIT WIRES IN THE FUSE INDICATING A BLOWN FUSE. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT WAS DRIVING 45 WHEN THE HEADLIGHTS ILLUMINATED ON AND OFF INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY REPLACED THE SWITCHES FOR THE HEADLIGHTS. THE MANUFACTURER WAS NOT CONTACTED AND THE FAILURE PERSISTED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 80,000.

DURING HEIGHT OF THE RUSH HOUR AT 4:00 PM I WAS TRAVELING ON NJ TURNPIKE AT 65 MPH IN THE MIDDLE LANE, STARTED TO HEAR A CLICKING SOUND. ALL OF A SUDDEN THE CAR'S ENGINE STOPPED, HAD NO POWER STEERING AND THE ENTIRE ELECTRICAL SYSTEM FAILED, (THE CAR'S BATTERY WAS REPLACED IN 12/2010) . DIRECTIONAL SIGNALS, AND EMERGENCY FLASHER DID NOT WORK, NOR COULD I LOWER THE WINDOWS. I WAS ABLE TO COAST TO THE SHOULDER OF THE ROAD WHEN A SLOW MOVING TRUCK WAS COMING UP ON THE RIGHT SIDE. NO CLICKING SOUND WAS HEARD TRYING TO RESTART THE CAR. *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS AND HIGH BEAM HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT WENT TO TRY THE LIGHTS TWO HOURS AFTER THE FAILURE AND THE LIGHTS DID ILLUMINATE, BUT FAILED SHORTLY THEREAFTER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS TOLD THAT THERE WAS SHORT IN THE LEVER USED FOR THE TURN SIGNAL AND THE LIGHTS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 96,000.

ON THE ABOVE DATE - SEPTEMBER 28, 2011, I BECAME AWARE THAT THE GAS IN THE GAS TANK WAS MOVING AROUND (SLOSHING) WHENEVER THE VEHICLE STOPPED OR STARTED MOVING FROM A DEAD STOP. I CONTACTED FORD CUSTOMER RELATIONSHIP IN FLORIDA AND THEY WERE NOT HELPFUL AT ALL. I TALKED TO THEM 3 DIFFERENT TIMES - - -THEY COULDN'T TELL ME IF THERE ARE BAFFLES IN THE TANK TO PREVENT THE SLOSHING - THEY DIDN'T EVEN KNOW WHAT A BAFFLE WAS - -WOULD NOT DIRECT ME TO SOMEONE WITH MORE TECHNICAL KNOWLEDGE. LAST CONTACT WAS THURSDAY, OCT. 13,2011, YESTERDAY - - WAS ON THE PHONE 32 MINUTES WITH AN INDIVIDUAL WHO COULDN'T FIND THE ANSWER AND WOULDN'T TRY TO FIND SOMEONE WHO COULD GIVE ME AN ANSWER. A GAS TANK SHOULD NOT HAVE A PROBLEM SUCH AS THIS IN 39 MONTHS OF OWNERSHIP. GAS TANKS DON'T "WEAR OUT" IN THIS PERIOD OF TIME. AND I CAN'T GET ANY ANSWERS. THERE HAS BEEN NO ACCIDENT OR DAMAGE TO THIS VEHICLE. DOES MY VEHICLE HAVE BAFFLES IN THE GAS TANK?? IS THERE A SAFETY ISSUE HERE WITH THE SLOSHING OF THE GAS? IF THERE ARE BAFFLES WHY WOULD THEY SUDDENLY STOP FUNCTIONING? WOULD THIS PROBLEM BE COVERED IN THE VEHICLE WARRANTY? *TR

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED WHILE DRIVING 35 MPH THE VEHICLE SUDDENLY DECELERATED UNTIL IT CAME TO A HALT WITHOUT ANY WARNING. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE OR SHIFT GEARS. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE TORQUE CONVERTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFERED ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT WAS DRIVING 30 MPH AND CRASHED HEAD-ON INTO A UTILITY POLE, BUT THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS INJURED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE DEFECT. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGE WAS 58,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 30 MPH THE DRIVER AND PASSENGER SIDE HEADLIGHTS SHUT OFF. THE CONTACT STATED THE HIGH BEAM LIGHT SWITCH HAD TO BE SUSTAINED IN ORDER TO ILLUMINATE THE ROAD. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 49,000. UPDATED 11/08/11*LJ UPDATED 11/30/11