MERCURY Complaints

MY MERCURY MARQUIS IS UNSAFE! BOTH OF MY NIGHT-TIME HEADLIGHTS WENT OUT AT THE SAME TIME. ALL OTHER LIGHTS WORK FINE INSIDE AND OUT. THE HEAD-LIGHTS NOW ONLY WORK IF I HOLD THE HIGH-BEAM BAR, HOWEVER, THEY DO NOT WORK IF I LET GO OF THE CONTROL BAR. I DRIVE MY VEHICLE VERY LITTLE, AND MOSTLY DURING THE DAY; HOWEVER, I DO TAKE 70 MPH INTERSTATE HIGHWAY TRIPS RETURNING AT NIGHT. THERE IS NO FUSE FOR THE HEAD LIGHTS OR THE LIGHT CONTROL MODULE IN EITHER THE FUSE BOX ABOVE THE BRAKE PEDAL, OR UNDER THE HOOD. FURTHER INVESTIGATION REVEALS THAT THE HEAD LIGHT FUSE IS INSIDE THE LIGHT CONTROL MODULE WHICH IS LOCATED UNDER THE DASH ABOVE THE GAS-PEDAL. ALSO, I'VE LEARNED THAT EVEN WHEN THIS LCM UNIT IS REPLACE, THAT A NEW LCM UNIT CAN BE DEFECTIVE ALSO. COMMON SENSE DICTATES THAT SOMETHING ELECTRICAL IS CAUSING THE FUSE TO BLOW IN THE UNIT. I BELIEVE THIS INDICATES A LOOMING FIRE HAZARD ABOUT TO HAPPEN. OVERHEATING THE ELECTRICAL SYSTEM FROM WHERE? IF I WOULD ELECT TO HAVE THE LCM UNIT MODIFIED WITH A LARGER INTERIOR FUSE, I FEAR THIS IS NOT A SOLUTION EITHER. FORD NEEDS TO FIND THE SOURCE OF THE PROBLEM THAT IS BLOWING THIS FUSE EVEN IN THE NEW UNITS. THE INSTALLATION AT THE DEALERSHIP IS $700.00 OR ABOVE. THE MARKET PRICE OF THE LCM UNIT IS $90. FORDS NEEDS TO RECALL AND REPLACE THIS LCM UNIT FOR AN INDEFINITE PERIOD; HOWEVER, SINCE THEY ARE MAKING A BUNCH OF MONEY REPLACING THEM, AND NO ONE HAS GOTTEN KILLED YET, WILL THEY? I FEAR REPLACING THE UNIT THIS WEEK, AN THE NEW ONE FAILING AND ME, SUDDENLY WITH NO HEADLIGHTS POSSIBLY RUNNING OVER A PEDESTRIAN, OR CRASHING ON THE INTERSTATE AND ME OR SOMEONE DYING. THIS PROBLEM MAKES MY MERCURY ABSOLUTELY UNSAFE !!! I WANT AN INDEFINITE RECALL OF THIS UNIT, AND FOR FORD TO FIND AND REPAIR THE CAUSE OF THE UNIT FAILING. *TR

I PURCHASED THE 2006 MERCURY MOUNTAINEER IN JULY 2011. WHEN I WENT TO TAKE THE KIDS ON VACATION THE CAR HESITATED AND STOPPED ON THE HIGHWAY THEN FELT LIKE WE WERE REAR ENDED, VERY DANGEROUS WITH THE HESITATION ON ACCELERATION ALMOST CRASHED. CALLED THE PLACE I PURCHASED THEY HAVE NOW REPLACED THE TORQUE CONVERTER AND RESET THE TCM THE VEHICLE IS EVEN WORSE AND THEY ALSO HAVE HAD IT FOR 34 DAYS ON AND OFF. CALLED FORD THEY SAID THEY HAVE NO PROGRAM TO FIX AND WILL NOT REPLACE THE TRANSMISSION WHICH NEEDS TO BE REPLACED. THE DEALER REPORTS WITHOUT A BAD CODE EVEN THOUGH THEY KNOW THE VEHICLE IS HAZARDOUS THEY CANNOT FIND THE PROBLEM TO FIX, I SAID PLEASE JUST REPLACE THE TRANSMISSION AND UNFORTUNATELY TO NO AVAIL I HAVE PURCHASED A $18,000 HAZARD THAT I ONLY WAS ABLE TO DRIVE FOR 30 DAYS, TRADED MY OTHER VEHICLE AND GAVE THEM $1600 CASH FOR DOWNPAYMENT I JUST WANT MY VEHICLE FIXED.... *TR

TRANSFER CASE DEFECT CAUSES STEERING DIFFICULTY ON SLOW TURNS. TRANSMISSION ISSUE REPORTED TO FORD IN 2005 AT 38,000 MILES. AGAIN AT 51,000. I OPTED FOR AN AAMCO TRANSMISSION WHEN FORD REFUSED TO COVER. NOW TRANSFER CASE IS MAKING DRIVING DANGEROUS. TURNING ABILITY GREATLY REDUCED. *TR

TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS LS. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WOULD ILLUMINATE ON THE PASSENGER SIDE OF THE VEHICLE. IN ADDITION, THE CIGARETTE LIGHTER FUSE WOULD BLOW WHEN USED, WHICH THE CONTACT WAS CONCERNED COULD CAUSE A FIRE. THE DEALER DIAGNOSED THAT THERE WAS A WIRING FAILURE. THE MANUFACTURER WAS CONTACTED AND DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 71,000. UPDATED 11/10/11 *BF THE CONSUMER STATED THE AIR BAG LIGHT ILLUMINATED AND THE WARNING BELL RINGS 20 TIMES WHEN HE STARTED THE VEHICLE. ALSO, THE WARNING BELL WOULD RING 20 TIMES EVERY FEW MINUTES. THE DEALER REFUSED TO FIX THE PROBLEM. THE DEALER STATED THE PROBLEM WAS AN ELECTRICAL ISSUE. THE CONSUMER WAS ALSO INFORMED THE VEHICLE NEEDED A SEAT BELT PRETENSIONER AND BUCKLE. THE CONSUMER ALSO STATED WHEN HE PLUGGED HIS CELL PHONE INTO THE CIGARETTE LIGHTER, IT BLEW A FUSE. UPDATED 11/16/11

TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE RADIATOR STARTED TO OVERHEAT. THE DRIVER WAS ABLE TO CONTINUE DRIVING AND ADDED WATER TO THE RADIATOR. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HIM THAT THE FAILURE WAS CAUSED BY NORMAL WEAR AND TEAR. IN ADDITION, HE NOTICED THAT WHEN SHIFTING FROM PARK TO REVERSE, THE VEHICLE WOULD HESITATE AND JERK VIOLENTLY INTO THE CORRECT GEAR. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000. THE VIN WAS UNAVAILABLE.

I HAVE HAD A PROBLEM FOR A COUPLE YEARS WHEN I PUT THE CAR IN GEAR IT DOESN'T "LOCK" IN THE GEAR I HAVE TO ADJUST IT TWICE, DIDN'T THINK MUCH OF IT AND THANK GOD NO ACCIDENT. BUT I JUST LEARNED TO DEAL WITH IT UNTIL I SAW THIS. WANT UPDATES ON THIS ISSUE. *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED AND THE CONTACT WOULD HAVE TO PLAY WITH THE ON/OFF SWITCH TO GET THE LIGHTS TO ILLUMINATE. IN ADDITION, THE HEADLIGHTS WOULD FAIL WHEN THE TURN SIGNALS WERE ACTIVATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE DEALER ADVISED THAT THE LIGHT CONTROL SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 79,086 UPDATED 11/16/11*LJ UPDATED 11/30/11

VEHICLE WOULD SHAKE VIOLENTLY AT ANY SPEED FROM 45-80MPH. TOOK TO A MECHANIC SAID THE FRONT END NEEDED TO BE REPLACED. $800.00 LATER IT STILL DID IT, THEN TOOK BACK SAID THE TIRES NEEDED TO BE REPLACED ALTHOUGH WE HAD 80,000 MILE TIRES, AND ONLY HAD 35,000 MILES PUT ON THEM. REPLACED THE TIRES FOR $600.00. STILL SHOOK, TOOK TO A DIFFERENT MECHANIC SAID IT WAS THE TRANSMISSION FAILING. DURING SCHEDULED MAINTENANCE FOUND CRACKED INTAKE MANIFOLD, ANTIFREEZE AND OIL IN SPARK PLUGS, CLEANED OUT CHANGED SPARK PLUGS, RAN FINE UNTIL THE MANIFOLD LEAKED MORE COOLANT INTO THE SPARK PLUGS AND NOW WE ARE AT SQUARE ONE. RESEARCHED ONLINE FOUND A BUNCH OF PLACES SAYING IT WAS RECALLED, WHEN I CALLED THE DEALERSHIP THEY SAID NO RECALLS. PRICE OF REPLACING THE PART WAS $615.00 IF I HAD ONE ALTERNATOR, OR $650.00 IF I HAD ANOTHER. *TR

WHILE STOPPED, THE ACCELERATOR PEDAL STICKS IN THE "UP" POSITION, AND REQUIRES EXCESSIVE FORCE TO MOVE THE VEHICLE. THIS SOMETIMES RESULTS IN EXCESSIVE ACCELERATION WHEN THE PEDAL BECOMES UNSTUCK. *TR

WHILE GOING DOWN THE HIGHWAY WITH NO WARNING VAN WILL NOT ACCELERATE, [ENGINE REVS UP BUT NOT MOVE] WAS ABLE TO COAST TO A STOP ALONG A BUSY FREEWAY ,HAD TO HAVE VAN TOWED. *TR