MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2009 MERCURY MARINER- METROPOLIS, IL
POWER STEERING ASSIST IS UNRELIABLE. IT WOULD STOP WORKING INTERMITTENTLY A FEW DAYS AGO AND NOW IT DOESNT WORK EXCEPT FOR THE FIRST START OF THE DAY AND I'VE HAD IT LOOKED AT SHOP HERE IN TOWN IT THREW A CODE THAT A LOCAL FORD DEALERSHIP TOLD ME WAS THE STEERING COLUMN NEEDED REPLACING. I WAS ALSO INFORMED THAT THIS VEHICLE HAD A PREVIOUS RECALL FOR THE SAME ISSUE AND THAT MY MARINER DIDN'T HAVE THE RECALLED PARTS REPLACED BUT THE PCM WAS REPROGRAMMED. I WAS TOLD THAT THE REPLACEMENT WOULD NOT BE COVERED UNDER THE PREVIOUS RECALL ISSUED BY FORD MOTOR CO.
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- GARNER, NC
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35-40 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE CONTACT COAST TO THE SIDE OF THE ROADWAY AND REVERSE THE VEHICLE BACK TO THE RESIDENCE. THE CONTACT STATED THAT STEERING THE VEHICLE WAS DIFFICULT DUE TO THE FAILURE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO STATED THAT THE STEERING GEAR NEEDED TO BE REPLACED AND REPROGRAMMED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 MERCURY GRAND MARQUIS- SUDBURY, MA
SOMETIMES THE HEADLIGHTS FLICK ON AND OFF WHILE DRIVING. THEN WHEN THE CAR IS TURNED OFF, THERE IS A CLICKING NOISE IN THE DRIVER SIDE DASHBOARD THAT CONTINUES UNTIL IT DRAINS THE BATTERY. ALSO, SOMETIMES THE DOOR LOCKS CYCLE OPEN OR CLOSED WHETHER THE CAR IS DRIVING OR OFF. THIS HAS HAPPENED MULTIPLE TIMES AND CAUSED ME TO REPLACE THE BATTERY, AND STILL I HAVE TO JUMP THE CAR FROM TIME TO TIME. THIS HAS HAPPENED SEVERAL TIMES OVER THE PAST FEW YEARS, BUT ONLY NOW HAVE I FOUND THIS SITE TO REPORT IT TO.
Source: NHTSA WEB SITE -
2008 MERCURY MILAN- WOODBURY, MN
2008 FORD MILAN. CONSUMER WRITES IN REGARDS TO SAFETY RECALL RELATED TO BRAKES ON VEHICLE. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME DISCOVERING A FIX FOR THE RECALL REPAIR. *JS
Source: CONSUMER LETTER -
2010 MERCURY MILAN- PHOENIX, AZ
FOR THE LAST YEAR, THE POWER STEERING ASSIST ON MY 2010 MERCURY MILAN WILL RANDOMLY TURN OFF WHILE DRIVING THE CAR AND PRIOR TO STARTING THE CAR. I CAN TURN THE CAR OFF, WAIT AND THE POWER STEERING ASSIST WILL RE-ACTIVATE.
Source: NHTSA WEB SITE -
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2010 MERCURY MILAN- OAKDALE, MN
MY MERCURY MILAN HAS 124,000 MILES ON IT AND I JUST EXPERIENCED THE SOFT BRAKE PROBLEM WHILE PARKING MY CAR IN THE GARAGE AT A SLOW SPEED AND THE PEDAL WENT TO THE FLOOR. NOW WHEN I DRIVE THE VEHICLE, THE PEDAL GOES ALMOST ALL THE WAY TO THE FLOOR TO STOP NOW AND HAS NOT RETURNED TO NORMAL. I CALLED FORD DIRECT AFTER CONTACTING MY LOCAL DEALERSHIP, AND THEY TOLD ME THAT MY CAR DOES NOT FALL WITH IN THE DATE RANGE FROM MANUFACTURING (6 MOS) FOR THE FORD ISSUED RECALL NUMBER 19S54. THEY BASICALLY TOLD ME THIS IS AN OWNERS EXPENSE NOW. CLEARLY THE BOSCH HCU PARTS FORD INSTALLS ARE DEFECTIVE AND AND THEY SHOULD COVER THE COST. I JUST RECEIVED AN ESTIMATE OF ALMOST A $1000 TO REPLACE THE HCU AND FLUSH THE BREAK SYSTEM. I AM AT A LOST FOR WORDS IN HOW I FEEL ABOUT THIS.
Source: NHTSA WEB SITE -
2008 MERCURY MARINER- MESA, AZ
RE:NHTSA IDENTIFIER 19V904 FORD INTERNAL REFERENCE NUMBER:19S54 ALTHOUGH MERCURY MARINERS ARE NOT LISTED IN THIS RECALL, MY 2008 MERCURY MARINER HAS THE EXACT SAME ISSUE, STICKING ABS VALVE. FORD WILL NOT RECOGNIZE MY VEHICLE AS PART OF THIS RECALL. I HAVE HAD 2 DIFFERENT CERTIFIED MECHANICS WORK ON THE VEHICLE AND BOTH MECHANICS HAVE INSTALLED NEW BRAKE BOOSTERS, BRAKE PADS AND MASTER CYLINDERS. THE RESULTS FROM THEIR WORK DID NOT RESOLVE THE ISSUE OF SOFT BRAKES. THE PROBLEM BEGAN WHEN I MADE AN ABRUPT STOP WHILE DRIVING ON A CITY STREET. THE BRAKES WERE NEVER FULLY FUNCTIONAL AFTER THAT. I BELIEVE THE SITUATION WITH MY MARINER IS IDENTICAL TO THE ISSUE IDENTIFIED IN THE NHTSA IDENTIFIER 19V904. I ALSO BELIEVE THAT MERCURY MARINERS SHOULD BE INCLUDED IN THIS FORD RECALL.
Source: NHTSA WEB SITE -
2009 MERCURY MILAN- TAYLORS, SC
2009 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO HYDRAULIC CONTROL UNIT (HCU) SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Source: CONSUMER LETTER -
2010 MERCURY MILAN- EAST LIVERPOOL, OH
CAR LOOSES ALL POWER ENGINE SHUTTERS AND SPUTTERS VERY DANGEROUS! THROTTLE BODY CODE CAME UP WITH MY MECHANIC TOOK IT TO FORD DEALERSHIP THEY WILL NOT REPLACE IT I'M SCARED TO DRIVE IT NOW . HAS HAPPENED 6 TIMES THIS PAST MONTH FORD TOLD ME A WHEEL SPEED SENSOR WAS AT FAULT THAT HAS BEEN FIXED WITH NO IMPROVEMENT OF CAR BASICALLY SHUTTING DOWN ..LIMP MODE FOR SAFETY ??? FORD ! YOU DRIVE THIS CAR 70MPH ON THE HIGHWAY WHEN LIMP MODE IGAGES PRETTY SCARY !! YOUR GOING TO KILL PEOPLE !
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- NORTH TROY, VT
MY PASSENGER REAR LIGHTS FLICKER OR DON'T WORK AT ALL. HAVE BEEN TOLD THEY HAVE BEEN REPLACED BEFORE! SHOULD BE A RECALL AS THEY ARE EXPENSIVE AND ALL LED
Source: NHTSA WEB SITE