MERCURY Complaints

183 MILES WORTH OF GAS LEAKED OUT OF THE CAR IN A COUPLE DAYS. I DROVE LESS THAN 3 MILES AND NOTICED THE MILES UNTIL EMPTY LIGHT WAS RAPIDLY GOING DOWN. I TOOK IT HOME IMMEDIATELY AND PARKED IT. ALMOST ALL OF IT LEAKED OUT PARKED AT HOME. FUEL LIGHT IS ON.

SINCE I PURCHASED IN 2009, ENGINE KILLS ANYTIME, MOSTLY WHEN GAS PEDAL NOT PRESSED. PULLING OUT OF PARKING LOTS, SITTING AT RED LIGHTS, OR LETTING OFF GAS ON INTERSTATE, ENGINE JUST KILLS. SOMETIMES FEELS LIKE A JOLT. I HAVE TO PUT THE SHIFT IN NEUTRAL AND RESTART THE ENGINE. RECORDS OF ALL VISITS FOR THE PROBLEM AT DEALERSHIP. NEVER COULD SOLVE PROBLEM, BUT TOO UNSAFE TO DONATE TO MY GRANDSON. IF SOMETHING WERE TO HAPPEN TO HIM BECAUSE OF A DEFECT THAT WAS NEVER FOUND, I DON'T KNOW WHAT I'D DO. CANNOT CHECK TRANSMISSION FLUID LEVEL. SEALED. I DO HAVE SOME FLUID STAINS ON MY DRIVEWAY. FOR YEARS I'VE REPORTED TO THE DEALERSHIP AND SPECIFIED THE CONCERN FOR SAFETY BUT TO NO AVAIL. IT KILLS ANYTIME. MAY NOT DIE FOR A WEEK, OR TOMORROW, OR EVEN A MONTH. NO PARTICULAR PATTERN. FEELS LIKE A TRANSMISSION PROBLEM. IF I'M SITTING IN A PARKING LOT WITH MOTOR RUNNING, SOMETIMES IT JUST KILLS. IT'S THE SHIFTING TO NEUTRAL WHILE DRIVING ON HIGHWAYS AND STREETS TO RESTART WHILE MOVING I'M WORRIED ABOUT. I'VE HAD SEVERAL MECHANICS CLAIM THEY FIXED IT BUT TO NO AVAIL. PLEASE GIVE ME SOME DIRECTION. ALL THE SHOPS I'VE GONE TO ARE REPUTABLE BUSINESSES. ONE MECHANIC SAID THE ELECTRONIC BRAIN (COMPUTER BOX) MIGHT BE CAUSING AND SAID TO SEND IT TO MERCURY FOR RECALCULATION. I DON'T KNOW ABOUT THAT. MOST OF THE READ OUTS ARE EPA RELATED.

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 15 MPH AND DEPRESSING THE BRAKE PEDAL TO THE FLOOR, THE VEHICLE FAILED TO STOP. THE CONTACT STATED THAT THE ABS WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THE VEHICLE ROLLED TO A STOP. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER, MURRAY'S FORD LINCOLN (3007 BLINKER PKWY, DUBOIS, PA 15801; (800) 371-6601) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT EXPERIENCED THE FAILURE INTERMITTENTLY. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE BRAKE LIGHT, ABS LIGHT, AND ELECTRIC STABILIZER LIGHTS CAME ON, WHICH RESULTED IN THE LOSS OF FULL BRAKING. I TOOK THE CAR TO MY MECHANIC; HE DISCOVERED THAT THE ABS PUMP WAS LEAKING. I PURCHASED A USED ABS PUMP, AND AFTER INSTALLING IT, THE MECHANIC HAD NO SUCCESS RESETTING THE CODES. HE TOLD ME IT COULD BE THAT THE PART IS A USED ONE, SO I ORDERED A NEW ABS PUMP FROM PARTS MAVEN FORD. AFTER INSTALLING THE NEW PART, THE MECHANIC HAD THE SAME ISSUES WITH IT AS WELL. THE MECHANIC IS NOT ABLE TO CLEAR OR RESET ALL CODES FOR THE ELECTRIC STABILIZER, ABS, AND BRAKE LIGHTS AND ADEQUATELY CALIBRATE THE BRAKES. IT LEFT THE BRAKE VERY SOFT ON THE PEDAL, AND IT REQUIRED PRESSING THE BRAKE HARD TO THE FLOOR TO BRING THE CAR TO A FULL STOP. WHAT'S WORST, WHEN MOVING FROM THE PARK, THE CAR WOULD ROLL FORWARD OR BACKWARD AND IS NOT STOPPING THE VEHICLE AS IT OUGHT TO DO. IT TAKES LONGER TO STOP, AND IT REQUIRES PRESSING HARD ON THE BRAKE AND LONGER DISTANCE TO COME TO A FULL STOP. UPON FURTHER RESEARCH, THE MECHANIC FOUND OUT THAT FORD KNEW ABOUT THE PROBLEM AND HAD ISSUED A RECALL FOR OWNERS WHO WERE EXPERIENCING THE SAME PROBLEM MENTIONED ABOVE TO HAVE THEIR VEHICLES FIX FOR FREE AT A FORD REPAIR SHOP. I CONTACTED FORD ON 10/12/20 ONLY TO BE TOLD BY THE FORD REPAIR SHOP AND ON AN ONLINE CHAT WITH A FORD REP THAT MY CAR, WHILE IT'S ONE OF THE VEHICLES LISTED IN THE RECALL, IS NOT APPLICABLE DUE TO MY VIN#. IT IS VERY TROUBLESOME BECAUSE FORD ONLY LIMITED THE RECALL TO SOME 2010 MERCURY MILAN HYBRID AND NOT TO MINE. IT'S A SAFETY ISSUE THAT THEY ADMITTED TO KNOWING ABOUT AND IS THE ONLY ONE WHO CAN FIX IT, YET THEY REFUSE TO INCLUDE MY CAR. SINCE I HAVE BEEN WITHOUT THE USE OF MY CAR FOR OVER ONE MONTH, I HAVE NO CHOICE BUT TO TAKE IT TO A FORD REPAIR SHOP AND GET IT TO FIX AT MY OWN EXPENSE AND WILL FOLLOW-UP WITH A LAWSUIT AGAINST FORD TO GET MY MONEY REIMBURSED.

I HAVE HAD THE BRAKES REPAIRED ON MY DAUGHTER'S CAR TWICE IN ONE YEAR. SHE CAN NO LONGER DRIVE THE CAR BECAUSE THE BRAKES ARE SO BAD. THE RECALL WAS ALMOST A YEAR (DEC 2019) AGO AND I'M STILL WAITING ON THIS PART. WE HAVEN'T BEEN ABLE TO DRIVE THIS CAR SINCE 08/2020 DUE TO THE DIFFICULTY WITH STOPPING. NOW INSPECTION IS DUE AND I STILL CAN NOT GET THE BRAKES FIXED IN ORDER TO GET THE CAR INSPECTED AND PAY FOR THE TAXES/REGISTRATION. WHAT DO I DO?

HYDRAULIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM IS NOT WORKING CORRECTLY.

FUEL PUMP ISN'T WORKING RIGHT. I SEE IT'S BEEN RECALLED. HOW CAN I FIX IT? CAR WAS AT A STOP LIGHT, KEEP DYING ON ME... VERY UNSAFE FOR ME TO BE STALLING OUT. THE FUEL PUMP...

TL* THE CONTACT OWNS A 1995 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE DROVE DIFFERENTLY AT DIFFERENT TEMPERATURES. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHUT-OFF WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE PURVIS FORD INC LOCATED AT 3660 JEFFERSON DAVIS HWY #1, FREDERICKSBURG, VA 22408, WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE TECHNICIAN STATED THAT IT COULD BE THE IGNITION MODULE, DISTRIBUTOR, OR THE POWER CONTROL MODULE. THE MANUFACTURER WAS CONTACTED AND A MESSAGE WAS LEFT ON THE VOICEMAIL RECORDER. THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

I WAS DRIVING ALONG HWY ABOUT 40 MILES AN HOUR WHEN CAR ENGINE STOPS. THIS STOPS POWER STEERING, BRAKES ETC. TO STOP WORKING AND YOU HAVE A HARD TIME PULLING OFF THE ROAD. WAITED ABOUT 10 MINUTES AND CAR COOLS DOWN A LITTLE. IT WILL THEN START UP AGAIN AND YOU CAN GO AGAIN FOR ABOUT 1/2 MILE OR SO AND ENGINE DIES AGAIN.