MERCURY Complaints

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT WHILE THE SON WAS DRIVING AT AN UNDETERMINED SPEED, THE BRAKES FAILED TO OPERATE WHEN PRESSING THE BRAKE PEDAL CAUSING THE VEHICLE TO CRASH INTO THE REAR OF A SECOND VEHICLE. DURING CRASH THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE TOWED AWAY. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS NEEDED TO BE REPAIRED. THE CONTACT WAS INFORMED THAT VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER 19V904000(SERVICE BRAKES) BUT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCE THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER AND LOCAL DEALER KELLER BROTHERS LINCOLN LOCATED AT 1030 SCHAEFFER RD, LEBANON PA. WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. * (RECALL RELATED INCIDENT) TS

VEHICLE STALL WHILE SITTING AT LIGHT - CAR IN DRIVE. CAR NEEDED TO BE RESTARTED. THIS HAPPENED MULTIPLE TIMES IN A ROW AND FINALLY WAS ABLE TO GAS AND ACCELERATE. LET CAR SIT FOR AWHILE, RESTARTED AND IT STALLED. OTHER TIMES WHILE IDLE - CAR IN PARK, ENGINE SURGES. I BELIEVE THIS IS THE THROTTLE BODY ISSUE PREVIOUSLY REPORTED BY OTHERS.

UNEXPECTED SUDDEN LOSS OF POWER STEERING WHILE MAKING A RIGHT HAND TURN ONTO MAJOR ROADWAY CAUSING CONTACT WITH CURB.

I WAS OUT DRIVING AT AROUND 9:30 PM AND MY HEADLIGHTS JUST WENT OUT, AFTER I GOT HOME I LOOKED FOR LIGHTING ISSUES WITH THE CAR AND DISCOVERED A RECALL. THE NEXT MORNING I CONTACTED AUTONATION FORD IN MEMPHIS TN, WHERE I RESIDE AND SCHEDULED AN APPOINTMENT TO TAKE CARE OF THE RECALL. I TOOK IT IN ON 8/11/20 , WHERE THEY DID A LCM BYPASS THAT WAS TOLD TO ME BY THE SERVICE ADVISOR GARVIN. I PICKED THE CAR UP ON 8/15/20 AND THE LIGHTS WERE WORKING WHEN I LEFT THE AUTONATION BUT AFTER I GOT HOME 30 MINUTES LATER I WENT TO DROP OFF SOME MAIL AT THE MAIL DROP AND THE LIGHTS WENT BACK OUT. I CALL AUTONATION SERVICE DEPARTMENT AND SPOKE WITH SERVICE MANAGER THOMAS AND EXPLAINED THE PROBLEM TO HIM AND MY SITUATION AND WAS TOLD TO BRING IT BACK IN WHEN I COULD. I TOOK IT BACK ON MY FIRST OFF DAY THAT THEY WERE OPEN . I WAS THEN TOLD THAT THEY WOULD LOOK AT THE WORK THEY DID AND IF IT WERE STILL IN PLACE ANYTHING EXTRA WOULD COST ME OUT OF POCKET. I DON'T FEEL AS IF I SHOULD HAVE TO PAY FOR AN ISSUE THAT WASN'T PROPERLY REPAIRED. AS OF TODAY OCTOBER 3,2020 I STILL HAVE NO HEADLIGHTS. I HAVE REPLACED THE MULTIFUNCTION SWITCH, REPLACED THE BULBS AND I STILL HAVE NO HEADLIGHTS.

TL* THE CONTACT'S SISTER OWNS A 2007 MERCURY MILAN. THE CONTACT'S SISTER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT'S SISTER STATED THAT ON TWO SEPARATE OCCASIONS, THE VEHICLE FAILED TO STOP IN A TIMELY MANNER WHILE DEPRESSING THE BRAKE PEDAL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT'S SISTER TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO REFUSED TO REPAIR THE VEHICLE SINCE THE VEHICLE WAS UNDER RECALL. THE VEHICLE WAS TOWED TO QUIRK FORD (540 SOUTHERN ARTERY, QUINCY, MA 02169) WHERE AN INSPECTION WAS PERFORMED THAT CONFIRMED THAT THE BRAKES WERE DEFECTIVE AS MENTIONED IN THE RECALL. DESPITE THE DIAGNOSIS, THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS AT A STAND STILL OUTSIDE OF THE GARAGE, WHEN THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO TWO DIFFERENT INDEPENDENT MECHANICS WHO ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 127,816.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT CALLED THE STOKES HODGES FORD DEALER LOCATED AT 1850 JEFFERSON DAVIS HWY, GRANITEVILLE, SC 29829, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THERE WAS A GRINDING SOUND COMING FROM THE VEHICLE WHILE REVERSING OUT OF THE GARAGE. ADDITIONALLY, THERE WAS A SMALL LEAK NEAR THE FRONT OF THE VEHICLE. THE DEALER SUGGESTED THAT A DIAGNOSTIC TEST BE PERFORMED HOWEVER, THE CONTACT DECLINED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I'M VERY UPSET AND ON THE VERGE OF TEARS! AS I PULLED OUT OF THE BANK YESTERDAY, I MADE A LEFT HAND TURN AND MY STEERING WHEEL SUDDENLY LOCKED ON ME! I ALMOST WRECKED! ON JULY 21, 2014 I TOOK MY CAR TO FREEDOM FORD IN MCALESTER, OK FOR RECALL #14S05. I WAS TOLD THE MODELS WOULD BE UPDATED TO " POWER STEERING ASSIST FAULT! SO AFTERWARDS I LEFT ON MY MERRY WAY KNOWING THAT I WOULD NEVER HAVE TO WORRY ABOUT THIS ISSUE AGAIN! WRONG! IS THERE ANYTHING FORD CAN DO TO BACK UP WHAT THEY SAID? THEY SAID UPDATING THE MODULES WOULD "PREVENT" THIS FROM HAPPENING? WHY DIDN'T THEY JUST SAY THAT IN A FEW YEARS IT WILL HAPPEN SO BE CAREFUL?? I"M SO UPSET! PLEASE HELP ME! I CANNOT AFFORD TO BUY THE $1,600. PART THAT FORD SAYS I NEED! I REALLY THING THERE SHOULD BE AN UPDATED RECALL FOR THIS ISSUE THAT WAS NOT RESOLVED BY UPDATING MODULES!

I RECEIVED A SAFETY RECALL NOTICE (19S54) IN JANUARY 2020 FOR MY 2008 MERCURY MILAN. THIS NOTICE INDICATED A POTENTIAL ISSUE WITH THE BRAKES ON MY VEHICLE. I AM EXPERIENCING A PROBLEM EXACTLY LIKE WHAT IS DESCRIBED IN THE NOTICE, AND HAVE BEEN HAVING THIS ISSUE FOR A LONG TIME (YEARS). THE OFFICIAL NOTICE FROM FORD/LINCOLN INDICATES "PARTS ARE ANTICIPATED TO BE AVAILABLE LATE FIRST QUARTER 2020." WE ARE WELL BEYOND THE END OF FIRST QUARTER 2020, AND I HAVE HEARD NOTHING FURTHER REGARDING THE ISSUE. OUR FAMILY IS LESS THAN COMFORTABLE CONTINUING TO DRIVE THE VEHICLE, SO THIS INFORMATION IS SORELY NEEDED. IT ALSO REDUCES THE VALUE OF MY VEHICLE TO HAVE AN OUTSTANDING RECALL WITH NO KNOWN REMEDY IN SIGHT. I WOULD REQUEST NHTSA INTERVENE AND REQUIRE FORD/LINCOLN/MERCURY TO PROVIDE, AT A MINIMUM, AN UPDATE TO CUSTOMERS. IF FORD IS ABLE TO CONTINUE PRODUCING NEW VEHICLES AND SELLING THEM, THAT IS CLEAR EVIDENCE THAT THE COVID-19 PANDEMIC IS NOT A VALID EXCUSE FOR NO ACTION ON THIS ISSUE.

ABS LIGHT ,REGEN BRAKES DISABLED AND CHECK BRAKE SYSTEM MESSAGE COMES ON AT ANYTIME WHILE DRIVING. LOSE BRAKING POWER, CAUSING DRIVER TO PUSH BRAKE VERY HARD TO STOP AND BRAKE PEDAL SOMETIMES GOES TO THE FLOOR. WHEN CAR STOPS SOMETIMES IT WON'T RESTART FOR DAYS. IT HAS A NEW BATTERY. COOLANT CODE COMES ON ALSO AND THE CAR ISN'T RUNNING HOT. THIS IS A DANGEROUS PROBLEM AND NEEDS A RECALL. OTHER THAN THAT THE CAR RUNS GREAT.