MERCURY Complaints

REC LETTER JANUARY 2020 FOR VEHICLE, A VALVE IN THE HYDRAULIC CONTROL UNIT OF THE ANTI LOCK BRAKING SYSTEM MAY BE STUCK OPEN INCREASING THE RISK OF A CRASH. I AM AFRAID TO DRIVE THE VEHICLE. I AM REQUESTING A RENTAL SINCE IT HAS BEEN OVER 6 MONTHS SINCE I HAVE DRIVEN MY VEHICLE.

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE DRIVEWAY, THE FRONT DRIVER'S SIDE TIRE EXPLODED. THE SUSPENSION COIL SPRING ON THE DRIVER'S SIDE FRACTURED AND SLASHED THE TIRE CAUSING THE TIRE TO EXPLODE. THE CONTACT STATED THAT THE SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,500.

TL* THE CONTACT OWNS A 1998 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE EXAMINING HIS VEHICLE AT HIS RESIDENCE, HE NOTICED THE FRONT BALL JOINTS WERE DEFECTIVE. THE VEHICLE TAKEN TO EXPRESSWAY FORD OF MOUNT VERNON (3800 HIGHWAY 62 E, MOUNT VERNON, IN 47620) ON MAY 30 2020, WHERE THE VEHICLE WAS INSPECTED AND IT WAS DETERMINED THAT THE SHOCKS NEEDED TO BE REPLACED. THE FRONT SHOCKS WERE REPLACED HOWEVER, SEVERAL MONTHS LATER THE DRIVER'S SIDE SHOCK WAS LEAKING FLUID. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 165,400.

ON MY DASH IT'S SAYS "POWER ASSIST FAULT" I'VE DONE SOME RESEARCH AND IT SEEMS THERE HAVE BEEN TONS OF THESE MERCURY'S RECALLED BECAUSE OF THE POWER ASSIST FAULT GOING OUT AND VEHICLES LOOSING CONTROL OF THERE VEHICLES. MY VEHICLE IS A FEW MONTHS SHY IF MEETING THE DATE IN WHICH THESE MERCURY'S WERE RECALLED. I THINK IT'S A HUGE SAFETY RISK. AND BEINGS IN A SINGLE MOTHER OF 2 LITTLE GIRLS I THINK MAYBE MY MERCURY SHOULD BE FIXED. MINE IS LEGIT MESSED UP. I CAN BARLEY TURN IT. THE POWER STEERING IS ALL JACKED AROUND AND ITS CAUSING OTHER ISSUES. SUCH AS NOT MY CAR NEEDS ALIGNED. I WANTED TO KNOW HOW COME MINE IS MESSED UP BUT BECAUSE OF JUST A FEW MONTHS MINE DOESN'T HAVE THE RECALL. PLEASE HELP ME KEEP MY KIDS SAFE. THANK YOU I'M LOCATED IN SCOTTSVILLE KY 42164

THE PLASTIC THAT HOLD THE VISOR ARM ON PLACE CRUMBLES. BOTH SIDES WERE AFFECTED. THE OUTER SHIELD PLATES SEEM OK IT'S ONLY THE PIECE THAT I CAN ONLY GUESS, 'STABALIZES' THE VISOR WHEN YOU MOVE IT FROM FRONT TO SIDE OF THE CAR. IT LOOKS LIKE THEY'RE ABOUT $30-$80 EACH TO REPLACE. THIS IS A 3RD HAND VEHICLE HOWEVER THE MILEAGE IS FAIRLY LOW FOR THIS YEAR AT 127,408. THESE ARE NOT PLASTIC PIECES THAT ARE IN THE SUN A LOT, THEY AREN'T AT ALL BUT CRUMBLE LIKE PLASTIC CAN BECAUSE OF SUN EXPOSURE. THERE IS GLUE IN THE PHOTO THAT I PUT ON AS A TEMPORARY FIX BUT IT PEELS OFF EASILY.

WHEN SHIFTING INTO GEAR THE VEHICLES WRENCH LIGHT COMES ON AND REGEN DISABLED SHOW UP AND THE VEHICLE WON'T ACCELERATE. I CAN SHUT IT OFF AND BACK ON AND THE WRENCH LIGHT WILL GO AWAY FOR A COUPLE MILES THEN BACK ON WITH THE SAME PROBLEMS

VEHICLE SUDDENLY LOSES POWER STEERING ASSISTANCE WHILE DRIVING. IF THE IGNITION KEY IS CYCLED THE POWER STEERING ASSIST MAY FUNCTION AGAIN. THE AFFECTED COMPONENT WAS DETERMINED TO BE THE POWER STEERING CONTROL MODULE (PSCM) WITHIN THE STEERING COLUMN. A RECALL WAS ISSUED FOR THIS IN 2014, HOWEVER ONLY THE SOFTWARE WAS UPDATED WHEN THE VEHICLE WAS BROUGHT IN FOR REPAIR. THE MALFUNCTIONING COMPONENTS WERE NOT REPLACED AND THE ISSUE HAS RETURNED.

VEHICLE HAS A BRAKE SAFETY RECALL 19S54 FROM JANUARY 2020. IN JUNE OF 2020 ISSUES BEGAN WHERE WHEN WE APPLY THE BRAKES AT TIMES THEY WORK FINE AND OTHER TIMES THE VEHICLE DOES NOT STOP FOR AN UNACCEPTABLE EXTENDED AMOUNT IF TIME. THE VEHICLE IN JUNE WAS INVOLVED IN A MINOR MVA WHERE THE VEHICLE NEEDED TO SWERVE BECAUSE THE VEHICLE WAS NOT STOPPING IN A TIMELY FASHION. LUCKILY THIS RESULTED IN ONLY MINOR COSMETIC DAMAGE (SCRAPES THAT COULD BE BUFFED OUT AT NO CHARGE) TO BOTH VEHICLES AND WITH NO INJURIES. THE FORD MOTOR COMPANY WAS CONTACTED AND THEY STATED THAT I COULD PAY OUT OF POCKET FOR THE PARTS BUT THAT THEY WOULD NOT HONOR THE RECALL BECAUSE THE PARTS ARE NOT AVAILABLE. I SPOKE WITH WEST HERR FORD, AMHERST NY AND THEY STATED THEY DO NOT HAVE PARTS FOR THAT RECALL. THIS VEHICLE HAS REMAINED IN THE DRIVEWAY SINCE JUNE. TWO DAYS AGO THE VEHICLE NEEDED TO BE MOVED TO ANOTHER PLACE IN THE DRIVEWAY AND WHILE IN REVERSE THE VEHICLE WOULD NOT STOP AND HAD TO BE SHIFTED ABRUPTLY INTO PARK TO STOP THE VEHICLE. THE ISSUE IS SPORADIC AND SO YOU HAVE NO WARNING AS TO WHEN THE VEHICLE MAY NOT STOP. THERE IS NO WAY TO MAINTAIN A SAFE DISTANCE WHEN DRIVING BECAUSE THE AMOUNT OF TIME AND SPACE NEEDED TO STOP THE VEHICLE VARIES EVERY TIME. THE AMOUNT OF TIME IT IS TAKING TO REPAIR THE SAFETY ISSUE IS UNACCEPTABLE. I HAVE CONCERNS WITH THE VEHICLE NOT BEING SAFE TO DRIVE AND I DO BELIEVE THAT THIS IS AN UNACCEPTABLE TIME FRAME FOR FORD CUSTOMERS TO HAVE A UNSAFE VEHICLE THAT IS COSTING MONEY SITTING IN A DRIVEWAY. WE DO NOT HAVE EXTRA VEHICLES AND ARE IN NEED OF A WORKING VEHICLE FOR TRANSPORTATION. I WOULD APPRECIATE YOUR ATTENTION IN THIS MATTER FOR A TIMELY RESOLUTION TO REPAIRING THE VEHICLE OR PROVIDING AN ALTERNATE METHOD OF TRANSPORTATION TO THOSE CUSTOMERS WITH VEHICLES THAT ARE NOT SAFE TO DRIVE. THANK YOU FOR YOU TIME AND ASSISTANCE IN THIS MATTER.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE PULLING OUT OF THE DRIVEWAY, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.*DT*JB

TL* THE CONTACT CALLED ON BEHALF OF HIS DAUGHTER WHO OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT AFTER HIS DAUGHTER TURNED INTO A PARKING LOT DRIVING APPROXIMATELY 15 -20 MPH, THE VEHICLE COLLAPSED WITHOUT WARNING ON THE FRONT PASSENGER'S SIDE. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD OUT OF THE WAY OF OTHER VEHICLES. A TOWING COMPANY WAS CONTACTED AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN INSPECTED THE VEHICLE AND NOTICED THAT THE SUBFRAME AND CV-JOINT WERE FRACTURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT ALSO STATED THAT NHTSA CAMPAIGN NUMBER: 15E045000 (SUSPENSION) WAS REPLACED APPROXIMATELY 1 YEAR AGO, AFTER THE WHEEL COLLAPSED ON FRONT DRIVER'S SIDE. THE VEHICLE WAS ALSO REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.