MERCURY Complaints

TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT WHEN ACCELERATING AT ANY SPEED, THE VEHICLE WOULD HESITATE AND STALL WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE AND MADE THE CONTACT AWARE OF NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE), BUT ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 141,000.

TL* THE CONTACT OWNS A 2005 MERCURY MONTEGO. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE ENTIRE ELECTRICAL SYSTEM MALFUNCTIONED AND CAUSED THE REAR BRAKES AND INSTRUMENT CLUSTER TO FAIL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE A DIAGNOSTIC TEST INDICATED THAT THE THROTTLE BODY AND ALTERNATOR WERE FAULTY. THE DEALER REPLACED THE THROTTLE BODY, BUT NOT THE ALTERNATOR. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER, WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE MILEAGE WAS 95,275.

TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A CRACK IN THE REAR LIFT-GATE, RIGHT DOWN THE MIDDLE AND AROUND THE MANUFACTURERS EMBLEM. THE CRACK STRETCHED FROM THE TOP TO THE BOTTOM OF THE LIFT-GATE. DUE TO THE CRACK BEING LOCATED NEAR THE WINDSHIELD WIPER MOTOR, IT WOULD FREEZE AND CAUSE ABRASIONS TO THE HANDS WHENEVER THE LIFT-GATE WAS OPENED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AT LEAST THREE TIMES, BUT THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY FOR THE REPAIR EXPENSES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 44,000. UPDATED 09/28/11*LJ THE CONSUMER ALSO STATED ICE FORMED IN THE CRACKED AREA CAUSING BUBBLING OF REAR GATE AND FREEZING WINDSHIELD, WHICH CAUSED THE REAR WIPER TO NOT WORK. UPDATED 10/07/11

POWER STEERING CUT OUT, QUIT WORKING, ON LEFT TURN, SPEED ABOUT 10 MPH. OUTAGE LASTED ABOUT 1-2 SECONDS. BELIEVE WOULD HAVE HIT FAR SIDE CURB IF STEERING HAD NOT SPONTANEOUSLY RECOVERED. THIS WAS FIRST OCCURRENCE. DROVE CAR DIRECTLY TO DEALER FROM INCIDENT; DIAGNOSIS TBD. AFRAID TO DRIVE. AT HIGHER SPEED OR IF HAD LASTED JUST A LITTLE LONGER WOULD HAVE WRECKED! *TR

WHILE DRIVING AT NIGHT, MY WIFE PUT ON THE LEFT TURN SIGNAL AND THE HEADLIGHTS IMMEDIATELY FAILED, CREATING A DANGEROUS SITUATION. SHE FRANTICALLY FIDDLED WITH VARIOUS LIGHT CONTROLS UNTIL FINALLY DISCOVERING THAT BY MANUALLY HOLDING THE "FLASH TO PASS" HIGH BEAM LEVER, IT BROUGHT THE HEADLIGHTS ON ALLOWING HER TO MAKE IT HOME. THE HEADLIGHTS WERE CHECKED BY THE FORD DEALER ON AUGUST 5, 2011. TESTS REVEALED NO CAUSE BUT THE MECHANIC SUSPECTED THE LIGHT CONTROL MODULE. HE ADVISED FURTHER DRIVING, WHICH I DID THAT SAME EVENING ONLY TO EXPERIENCE REPEATED HEADLIGHT FAILURE WHEN USING EITHER TURN SIGNAL OR ACTIVATING THE HIGH BEAMS. THEN I DISCOVERED A NUMBER OF INTERNET POSTINGS IN WHICH DRIVERS EXPERIENCED THE SAME PROBLEM WITH GRAND MARQUIS' OR FORD CROWN VICTORIAS MADE IN THE 2000'S. THEN I FOUND A WEBSITE WHICH STATED THAT THE ORIGINAL LIGHT CONTROL MODULE HAD A MAJOR PROBLEM INVOLVING A BAD CIRCUIT THAT IS THE DEFINITIVE CAUSE OF THE PROBLEM. THE LOCAL FORD DEALER ACKNOWLEDGED AWARENESS OF THE PROBLEM (EVEN CITING SEVERAL CROWN VICTORIA POLICE INTERCEPTORS THAT REQUIRED LCM REPLACEMENT), BUT BECAUSE FORD HAS NOT ISSUED A RECALL, THEY WANTED OVER $1,000 FOR DIAGNOSIS, PART, AND LABOR. A WEBSITE ALSO NOTED THAT FORD RECENTLY COMPLETELY REVISED THE LCM WITH AN INTERNAL REDESIGN BY FORD ENGINEERS SO THAT THE NEW LCMS WILL NEVER FAIL. THE WEBSITE ALSO NOTED THAT SOME DEALERS CONTINUE TO SELL THE OLD DEFECTIVE LCM WHICH WILL ONLY FAIL AGAIN. MY OPINION: BESIDES NOT WANTING TO PAY AN EXHORBITANT AMOUNT TO REPLACE ONE COMPONENT OF A VEHICLE'S LIGHT SYSTEM, IT APPEARS FORD IS FULLY AWARE OF A POTENTIALLY DEADLY DEFECT AFFECTING MANY THOUSANDS OF GRAND MARQUIS' AND CROWN VICTORIAS CURRENTLY IN USE, BUT HAS NOT ISSUED A RECALL. THIS POTENTIALLY DEADLY DEFECT MUST BE ADDRESSED! IT IS ENTIRELY POSSIBLE FATAL ACCIDENTS HAVE ALREADY OCCURRED BUT WERE MISATTRIBUTED.

I HAVE A 2006 MERCURY MONTEGO AUTOMATIC WITH 47,000 MILES AND NOW WHEN I GO TO PASS SOMEONE OR GOING UP A HILL THE CAR WILL EITHER FEEL LIKE IT IS IN NEUTRAL AND THEN POPS INTO DRIVE REALLY HARD. I DON'T THINK THIS IS NORMAL FOR A 2006 WITH LOW MILES. DID MERCURY EVER HAVE A TRANSMISSION RECALL ON THESE CARS. IF NOT MAYBE THEY SHOULD INVESTIGATE THE PROBLEM. *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING AT APPROXIMATELY 10 MPH AND DEPRESSING THE BRAKES, THE VEHICLE SUDDENLY ACCELERATED UNTIL THE BRAKE PEDAL WAS RELEASED. ALSO, WHILE PARKED, THE CONTACT DEPRESSED THE BRAKES AND THE VEHICLE LUNGED FORWARD. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS OR REPAIRS. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

I WAS DRIVING ALONG ON A BUSY STREET AT ABOUT 2:50PM AND SUDDENLY WITHOUT ANY WARNING LIGHTS COMING ON, THE TRANSMISSION ON MY 2005 SABLE FAILED. I COULD NOT GET THE VEHICLE INTO ANY GEAR, DRIVE OR REVERSE. THE VEHICLE APPEARED TO BE LOCKED INTO NEUTRAL. I BECAME STUCK IN THE MIDDLE OF HEAVY TRAFFIC. I GOT OUT OF THE VEHICLE AND WITH THE HELP OF TWO YOUNG MEN PUSHED THE VEHICLE INTO A NEARBY PARKING LOT. I HAD THE VEHICLE TOWED TO PAT MILLIKEN FORD, REDFORD, MICH. THEY INDICATED IT WOULD TAKE TWO DAYS AT LEAST BEFORE THEY COULD ADVISE ME ON THE VEHICLE REPAIR. THE NEXT DAY THEY CALLED AND ADVISED ME THE TRANSMISSION HAD TO BE REPLACED AND IT WOULD COST $3400.00. BASED ON MY KNOWLEDGE OF THE POWERTRAIN SYSTEM IN CARS THIS ESTIMATE WAS EXCESSIVE. I SPOKE TO THE SERVICE ADVISERS IN PERSON AT THE DEALERSHIP AND LEARNED THEY ONLY HAVE TWO TRANSMISSION TECHNICIANS. IN MY OPINION IT WAS EASIER FOR THE DEALER TO REPLACE THE TRANSMISSION THAT TO REPAIR IT. ITS ALSO MORE PROFITABLE FOR THE DEALER. IT IS LIKELY THIS SITUATION EXIST ALL ACROSS THE USA. I HAD THE VEHICLE TOWED TO USA TRANSMISSION IN LIVONIA, MICH. AND I EXPLAINED WHAT HAD OCCURRED AS I WAS DRIVING ALONG THAT DAY. THEY IMMEDIATE TOLD ME THAT BASED ON THEIR REPAIR EXPERIENCES WITH THE FORD TAURUS AND MERCURY SABLE, THE TORQUE CONVERTER WAS MOST LIKELY THE PROBLEM. THEY INDICATED THEIR SHOP REPAIRS A LOT OF TAURUS'S AND SABLES FOR THE SAME TRANSMISSION PROBLEM THAT I EXPERIENCED. AFTER TESTING, THEY ADVISED THE TORQUE CONVERTER WAS THE PROBLEM. THE ACTUAL REPAIR COST WAS $295.00 FOR THE TORQUE CONVERTER PLUS $50.00 FOR TRANS FLUID AND $695.00 FOR LABOR, TOTAL REPAIR COST INCLUDING SALES TAX WAS $1060.00. BEFORE LEAVING THE SHOP I LOOKED AT MY TORQUE CONVERTER. THEY INDICATED THE INNER SPLINE ON THE TORQUE CONVERTER IS WEARING OUT. THIS SUDDEN FAILURE CAUSED BY THE TORQUE CONVERTER IS A SAFETY CONCERN. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 20 MPH WITH THE BRAKES ENGAGED, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT STATED THAT IN ORDER TO STOP THE VEHICLE, HE HAD TO SHIFT INTO NEUTRAL AND SHUT THE ENGINE OFF. THE VEHICLE WAS NOT TAKEN TO A DEALER TO HAVE THE FAILURE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 67,000.

TL* THE CONTACT OWNS 2005 MERCURY MONTEREY. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN THE ENGINE STALLED WITHOUT WARNING. THE ENGINE RESTARTED, BUT THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY REPLACED THE PCM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. UPDATED 09/19/11 *BF THE CONSUMER STATED THE VEHICLE WOULD JERK AND SLAM INTO GEAR. THE DEALER FOUND WATER IN THE PCM AND SOME OF THE PINS WERE BEGINNING TO RUST. UPDATED 11/02/11