MERCURY Complaints

THE AA CONTROL WENT OUT IN APRIL 2010. I HAD BOUGHT A FORD CERTIFIED 2008 GRAND MARQUIS THAT WAS OVER ON THE MILAGE WARRENTY BUT STILL UNDER THE TIME WARENTY. THE BLOWER WOULD ONLY BLOW AIR THROUGHT THE DEFROSTERS UNDER THE WINDSHIELD. I BROUGHT IT TI THE DEALER WERE I PURCHASED IT AND AFTER INSPECTION DETERMONED THAT THE AC CONTROL UNIT #3W7Z*19980 WENT BAD AND WAS TOLD IT NEEDED TO BE REPLACED @650.00 FORD WOULD NOT HONOR THE WARRENTY. I HAD IT RELACED. IN FEB. 2011 IT WENT OUT AGAIN. THE PART WAS COVERED UNDER THE 1 YEAR WARRENTY BUT SINCE I DRIVE FOR A LIVING FORD WOULD NOT COVER IT BEAUSE OF THE MILES. THATS ANOTHER PROBLEM THAT SHOULD BE LOOKED INTO. I LOOKED ON THE INTERNET AND FOUND THAT THERE WERE NUMEROUS TIMES THE OWNERS WERE HAVING THE SAME PROBLEM WITH THIS UNIT. MY COMPLAINT IS THIS IS A PART THAT SHOULD NEVER GO BAD IN A 2 YR. TIME FRAME THEN GO BAD AGIN IN LESS THAN A YEAR. WHATS GOING ON HERE? *TT

I OWN A 2003 MERCURY GRAND MARQUIS AND THE HEADLIGHTS WILL RANDOMLY DECIDE TO WORK OR NOT WORK. MOST TIMES THEY WORK FOR 3-5 MINUTES AND THEN JUST GO OUT.. THE RUNNING LIGHTS AND TURN SIGNALS STILL WORK. THE ONLY WAY TO SEE IS TO MANUALLY HOLD THE HIGH BEAM LIGHT IN POSITION WHILE DRIVING. *TT

WHEN I COME TO A STOP MY CAR WILL LUNGE FORWARD AS I TAKE MY FOOT OF THE BRAKE. THE RPMS NOTABLY RISE FROM 700 TO OVER 1000. THIS HAS RECENTLY STARTED WITH 66,000 MILES ON THE CAR. *TT

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE TRANSMISSION MALFUNCTIONED. THE CONTACT STATED THAT ALTHOUGH HE ATTEMPTED TO SHIFT GEARS, THE TRANSMISSION FAILED TO ENGAGE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE TORQUE CONVERTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 85,890 AND THE CURRENT MILEAGE WAS 86,150.

MY 2000 MERCURY COUGAR SUDDENLY STARTED SPUTTERING, BUCKING, AND IN LESS THAN TWO MINUTES STOPPED IN TRAFFIC. IT WOULD CRANK BUT NOT START. I HAD TO HAVE IT PUSHED OFF THE ROAD OUT OF TRAFFIC. IT WAS TAKEN TO A REPAIR SHOP WHERE THE MECHANIC TOLD ME IT WAS A FAULTY FUEL PUMP SYSTEM. WHEN LOOKING ONLINE FOR RECALLS OR SAFETY IMPROVEMENT CAMPAIGNS, ON THE FORD WEBSITE, THEY ACKNOWLEDGED THAT COUGARS HAVE HAD PROBLEMS WITH THE FUEL PUMP SYSTEM. THE WEBSITE DID NOT SPECIFY ANY MODEL YEAR. WHEN LOOKING ON ANOTHER WEBSITE AND SEARCHING RECALLS, THE 2000 COUGAR HAD NO RECALLS OR SAFETY IMPROVEMENT CAMPAIGNS. WHAT IS INTERESTING TO ME IS THAT THE OTHER THREE MODEL YEARS, 1999, 2001, AND 2002, ALL HAD RECALLS ON THE FUEL PUMP SYSTEM. FORD MOTOR COMPANY ISSUED AN EXTENDED MANUFACTURER'S WARRANTY ON THE FUEL PUMP SYSTEM FOR THOSE THREE MODEL YEARS UNTIL DECEMBER 2010. MY HUSBAND AND I BOTH CALLED FORD MOTOR COMPANY REGARDING OUR PROBLEM AND WERE TOLD THAT WE WERE SENT A NOTICE REGARDING THE EXTENDED WARRANTY AND WE SHOULD HAVE HAD IT FIXED BEFORE THE WARRANTY ENDED. OUR CAR WAS NOT COVERED UNDER THE WARRANTY THEREFORE WE DID NOT RECEIVE A NOTICE. THEY BASICALLY SAID SORRY, YOU ARE ON YOUR OWN FOR THE $600+ REPAIR BILL AND HAVE A GREAT DAY. WHEN A CAR IS ONLY MADE FOR FOUR YEARS AND THREE OF THOSE FOUR HAVE A SAFETY PROBLEM THAT CAUSES THE CAR TO STOP SUDDENLY IT STANDS TO REASON THAT THE FOURTH MODEL YEAR MADE WITH THE SAME PARTS WOULD HAVE THE SAME PROBLEM. *TR

TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE SRS WARNING LAMP WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE AIR BAG SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 82,000. FAILURE OF AIRBAG SUPPLEMENTAL RESTRAINT SYSTEM WAS DIAGNOSED MAY 2011. FORD INDICATED REPAIR PARTS WOULD NOT BE AVAILABLE UNTIL OCTOBER 2011. BECAUSE OF INORDINATE TIME FRAME, 5 MONTHS OWNER REQUESTED FOR TO PROVIDE A VEHICLE UNTIL PARTS WERE SECURED. SERIOUS SAFETY ISSUE ARE AT STAKE UNTIL REPAIRS ARE MADE! UPDATED 09/01/2011 *LN *TR

ON SATURDAY JULY 2, 2011 WE WERE DRIVING OUR 2004 MERCURY MONTEREY FROM THE UPPER PENINSULA OF MICHIGAN TO OUR HOME IN OHIO. MY WIFE, THREE CHILDREN, AND I THOUGHT WE HAD A DAY OF DRIVING AHEAD OF US AND THEN THE VACATION WOULD BE OVER. SUDDENLY, WITHOUT ANY WARNING, ON THE HIGHWAY NEAR GAYLORD MICHIGAN THE ENGINE CONTINUED TO RUN BUT THE CAR WAS NOT BEING PULLED FORWARD. ALL WE COULD DO WAS COAST TO THE SIDE OF THE ROAD. OUR VAN HAS ONLY 67,000 MILES ON IT AND HAS NEVER HAD ANY KIND OF TRANSMISSION PROBLEM. THERE WERE NO CHECK ENGINE OR ANY OTHER WARNING LIGHTS. WE HAD THE VAN TOWED TO A REPAIR SHOP, AND THEY TOLD US THE TRANSMISSION WAS BAD AND THAT THIS IS A KNOWN PROBLEM WITH THIS FORD MERCURY MONTEREY. SINCE IT WAS SATURDAY JULY 2 WE HAD TO WAIT THREE DAYS (SINCE MONDAY WAS JULY4TH) TO EVEN GET A QUOTE ON A REBUILT TRANSMISSION. ALL THE RENTAL CAR COMPANIES WERE ALSO CLOSED UNTIL TUESDAY. WE FINALLY GOT THE CAR BACK ON FRIDAY JULY 8TH WITH A REBUILT JASPER BRAND TRANSMISSION IN IT FOR A COST OF $3,422 PLUS A HOTEL, TOW, RENTAL CAR, ETC. THROUGH RESEARCH ON THE INTERNET I HAVE FOUND THAT MANY OTHER PEOPLE HAVE HAD THIS SAME PROBLEM WITH FORD FREESTAR AND MERCURY MONTEREY MINIVANS. *KB

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 65 MPH, THE CONTACT STATED THAT THE FIBERGLASS ROOF DETACHED FROM THE VEHICLE AND EJECTED ONTO THE REAR WINDSHIELD AND TRUNK. BOTH THE TRUNK AND WINDSHIELD SUSTAINED DAMAGE. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 203,000. THE VIN WAS UNAVAILABLE.

MOVING SLOWLY IN PARKING LOT. SHARP NOISE UNDER CAR, GAS TANK HAD FALLEN DIRECTLY ONTO ROAD AND WAS BEING DRAGGED. BOTH GAS TANK STRAPS HAD BROKEN

ON 7/25/11 I WAS ON MY WAY TO WORK AND WITHOUT ANY PROBLEMS, MY 2004 MERCURY MONTEREY JUST WOULDN'T GO INTO GEAR. I HAD TO TOW MY VEHICLE TO THE REPAIR SHOP WHICH NOTIFIED ME THAT THE TORQUE CONVERTER HAD TO BE REPLACED. *KB