MERCURY Complaints

I PURCHASED A 2005 MERCURY MARINER IN MARCH OF 2007, THIS VEHICLE HAD 11,000 MILES ON IT. IN JUNE OF 2009, I BEGIN HEARING RATTLING NOISE IN THE ENGINE AND THE GEARS BEGIN OPERATING VERY POORLY. HAD AN AUTO SHOP CHECK OUT WHAT THE PROBLEM COULD BE IN JUNE OF 2009, AND WAS TOLD MY TRANSMISSION NEEDED REPAIR. I STOPPED DRIVING THE VEHICLE AND BEGIN USING A RENTAL CAR UNTIL I COULD PUT THE MONEY TOGETHER FOR THE REPAIR, WHICH I WAS QUOTED OVER $2100.00. I CONTACTED FORD TO INQUIRE ABOUT WHY I'M HAVING THIS PROBLEM AT 40,989 MILES, FORD CLAIMED THEY HAD NO REPORTED CASES OF MY MECHANICAL PROBLEM AND THAT I NEEDED TO GET IT TO THE DEALER TO BE CHECKED OUT. I WAS INFORMED I WOULD BE RESPONSIBLE FOR ALL CHARGES, REPAIRS, TOWING AND RENTAL CAR EXPENSES, SINCE THE 36,000 MILES WARRANTY AND 3 YEARS HAD EXPIRED. I MADE ARRANGEMENTS FOR MY CAR TO BE REPAIRED BY THE FIRST AUTO SHOP, AND THE TRANSMISSION WAS REBUILT, TOTAL COAST, NOT INCLUDING RENTAL CAR CAME TO $2237.50. JULY 16, 2011 I WAS TRAVELING APPROX. 30 MILES AND MY OD OFF LIGHT BEGIN FLASHING, MADE A STOP AT A CONVENIENT STORE, RESTARTED THE CAR AND THE OD OFF LIGHT HAD STOPPED FLASHING. WHILE CONTINUING TO TRAVEL APPROX. ANOTHER 30 MILES, OD OFF LIGHT BEGIN FLASHING AGAIN, APPROX. 20 MINUTES LATER THE CHECK ENGINE LIGHT CAME ON. THERE WERE NO SIGNS OF OVER HEATING, NO STRANGE SMELLS OF ANY SORT, THE VEHICLE CONTINUED TO RUN AS NORMAL. ONCE I MADE MY FINAL DESIGNATION, THE VEHICLE APPEARED TO BE FINE AND NORMAL, STILL NO SIGNS OF OVER HEATING OR NO STRANGE SMELLS. WHILE TRAVELING BACK APPROX. 45 MILES, THE OD OFF LIGHT BEGIN FLASHING, NO SIGNS OF OVER HEATING, NO STRANGE SMELLS. APPROX. ANOTHER 30 MILES, THE CHECK ENGINE LIGHT CAME ON. CHECK ENGINE LIGHT REMAINED ON, I LOCATED A COUPON FOR A FREE SCAN WITH AAMCO, WHICH FOUND THAT MY TRANSMISSION NEED TO BE REPAIRED, THE TRANSMISSION FLUID WAS DRAINED AND WAS BURNT. TOTAL COST FOR THIS REPAIR, NOT INCLUDING RENTAL CAR IS $2290.00, MILEAGE IS AT 59,900. *TR

2005 MERCURY MONTEGO LUNGES FORWARD AND WHEN IN REVERSE ALSO IT STALLS AND SHUTS OFF REPEATEDLY AND HAVE PROBLEMS ACCELERATING AT TIMES. I TOOK IT TO MY MECHANIC AND GOT THE THROTTLE BODY CLEANED BUT THE PROBLEM RETURNED AFTER A WEEK. *TR

I AM UNABLE TO OPEN DRIVER SIDE DOOR FROM THE INSIDE OF CAR. THE HANDLE REMAINS IN THE UNLOCKED POSITION AND CAN ONLY BE OPENED FROM THE OUTSIDE OF THE CAR. THE CAR CAN'T BE LOCKED WITH THE REMOTE, ONLY WITH THE KEY. IN THE EVENT THERE WAS AN EMERGENCY, THE DRIVER WOULD NOT BE ABLE TO GET OUT OF THE CAR UNLESS THEY COULD OPEN THE WINDOW AND THEN OPEN THE DOOR FROM THE OUTSIDE. THIS PROBLEM APPEARS TO BE PREVALENT WITH THE 2006 MODELS BOTH FORD AND MERCURY. JUST SEARCH THE INTERNET. IT APPEARS THE RESOLVE IS TO HAVE THE INSIDE DOOR HANDLE REPLACED. THERE HAVE BEEN RECALLS ON OTHER FORD MODELS FOR SIMILAR PROBLEMS BUT NOT THE FUSION OR MILAN, WHICH HAVE THE MOST COMPLAINTS SEEN ON THE INTERNET. THE DEALER WILL FIX THE PROBLEM FOR A FEE BUT IT SEEMS LIKE THIS IS NOT DUE TO NORMAL WEAR AND TEAR. MY VEHICLE HAS ONLY 44,344 MILES, IS WELL CARED FOR AND IT IS EVIDENT THAT OTHERS HAVE EXPERIENCED THE SAME PROBLEMS WITH MUCH LESS MILEAGE. I AM SURPRISED THAT THIS ISSUE HAS NOT BEEN ADDRESSED. I HAVE CALLED FORD MOTOR COMPANY AND THEY HAVE INFORMED ME THAT IF CUSTOMERS DO NOT REPORT THE PROBLEMS DIRECTLY THEN THERE IS NO ACTION TO TAKE CARE OF SUCH SERIOUS AND POTENTIALLY DANGEROUS PROBLEMS, SO I AM REPORTING MY PROBLEM. I HOPE TO SEE THIS BECOME A RECALL ISSUE AS THE DEALER I SPOKE WITH INFORMED ME THAT THESE HANDLES BREAK VERY EASY AND WITH NO WARNING LEAVING A PASSENGER OR DRIVER STUCK INSIDE THE CAR AND THIS COULD BE A MATTER OF LIFE OR DEATH IN AN EMERGENCY OR ACCIDENT. *TR

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THE VEHICLE HEADLIGHTS AND WINDSHIELD WIPER FAILED. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE HEADLIGHT CONTROL MODULATOR AND THE WINDSHIELD WIPER MOTOR. THE MANUFACTURER WAS CONTACT AND BUT PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 90,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE LIGHTING IN THE INSTRUMENT PANEL WOULD FADE, MAKING IT DIFFICULT TO SEE THE GAUGES AT NIGHT. THE DEALER WAS UNSURE HOW DIAGNOSE THE FAILURE SO THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH THE REPAIR OF THE VEHICLE. THE FAILURE MILEAGE WAS 14,797 AND THE CURRENT MILEAGE WAS 17,000. *LJ UPDATED 2/21/12 *CN

TL* THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT BOTH REAR COIL SPRINGS WERE FRACTURED. THE CONTACT SPOKE WITH THE MANUFACTURER IN REGARDS TO PRIOR YEAR VEHICLES BEING RECALLED FOR THIS FAILURE, BUT WAS INFORMED THAT THE 2003 MODEL YEAR WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 86,600. UPDATED 8/30/11 *CN UPDATED 09/26/11

OUR 2006 MERCURY MONTEGO LUNGES, AND SUDDENLY ACCELERATES WITH NO FOOT PRESSURE ON THE GAS PEDAL. IT IS CLEARLY A MISSED RECALL WITH ISSUES WITH THE THROTTLE BODY. FORD KNOWS ALL ABOUT THIS ISSUE AND SO DO YOU.....I AM NOT THE FIRST TO COMPLAIN! DO SOMETHING BEFORE SOMEONE GETS KILLED! THE FOLLOWING SITE EXPLAINS IT ALL==> HTTP://WWW.FACEBOOK.COM/PAGES/FORD-FREESTYLE-500-MERCURY-MONTEGO-THROTTLE-BODY-RECALL/114094741973972?SK=WALL. *TR

HEAD LIGHT TURN OFF WHILE DRIVING FOR NO APPARENT REASON , THEN CYCLE BACK ON FOR A FEW MINUTES AND THEN TURN OFF AGAIN , THIS CONTINUES WITH OUT END. *TR

SURGING OF THE CAR AT A DEAD STOP AT RED LIGHTS, DRIVE INS, STOP SIGNS. MY TECH, WITH ANALYZER WHILE DRIVING, COULD SEE THAT IT WAS IN THE ELECTRICAL CIRCUIT OF THE THROTTLE BODY. *TR

TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHEN APPLYING THE ACCELERATOR, THE VEHICLE WOULD HESITATE, LOSE POWER AND THEN SURGE ABNORMALLY. THE DEALER WAS CONTACTED AND ADVISED THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 04V421000 (FUEL SYSTEM, GASOLINE) BUT THE CONTACTS VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED WHO CONFIRMED THAT HER VIN WAS NOT INCLUDED IN THE RECALL LIST. NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 116,000.