MERCURY Complaints

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE VEHICLE WAS PARKED WHEN THE CONTACT NOTICED A SMALL LEAK UNDERNEATH THE FRONT END OF THE VEHICLE. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 07V453000 (POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES). THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE FAILURE AND CURRENT MILEAGES WERE 40,000. THE VIN WAS UNAVAILABLE.

BOTH HEADLIGHTS FAILED, IN BOTH DIM AND HIGH-BEAM POSITIONS. THEY WILL NOT COME ON IN EITHER THE AUTOMATIC OR MANUAL DASHBOARD SWITCH POSITIONS. (THE BULBS ARE STILL GOOD.) THE PARKING LIGHTS, TURN SIGNALS, TAIL LIGHTS, AND BRAKE LIGHTS CONTINUED TO FUNCTION. THIS HAPPENED AT NIGHT. IT SHOULD BE OBVIOUS THAT THIS FAILURE WILL *ALWAYS* OCCUR AT NIGHT, OR DURING STORMY WEATHER, THREATENING SAFETY, BECAUSE HEADLIGHTS ARE NOT NORMALLY USED DURING THE DAYTIME. LATER TESTING REVEALED THE PROBLEM TO BE INTERMITTENT. AT ONE POINT, THE AUTOMATIC DASHBOARD SWITCH POSITION WORKED FOR BOTH DIM AND HIGH-BEAMS, BUT THE MANUAL SWITCH POSITION DID NOT WORK. THE NEXT MORNING, BOTH THE AUTOMATIC AND MANUAL POSITIONS WORKED. WHEN THE PROBLEM FIRST OCCURRED, NEITHER POSITION WOULD WORK. THIS INTERMITTENT PROBLEM IS CONSISTENT WITH A LARGE NUMBER OF COMPLAINTS AND REPORTS FOR THE 2003-2005 MODEL YEARS, AND THE PROBLEM IS THE LIGHTING CONTROL MODULE. THIS MODULE IS SO UNRELIABLE THAT IT HAS BEEN NAMED THE "LIGHTS OUT MODULE" ON THE INTERNET. A SAMPLING OF COMPLAINTS CAN BE FOUND AT THESE WEB SITES: HTTP://WWW.ARFC.ORG/COMPLAINTS/2003/FORD/CROWN_VICTORIA/EXTERIOR_LIGHTING/PROBLEM.ASPX HTTP://WWW.ARFC.ORG/COMPLAINTS/2004/FORD/CROWN_VICTORIA/EXTERIOR_LIGHTING/PROBLEM.ASPX HTTP://WWW.ARFC.ORG/COMPLAINTS/2005/FORD/CROWN_VICTORIA/EXTERIOR_LIGHTING/PROBLEM.ASPX. THIS IS A *SAFETY* ISSUE. LIVES ARE AT STAKE. PLEASE FORCE A RECALL TO CORRECT THIS PROBLEM BEFORE INNOCENT PEOPLE ARE KILLED. ALTHOUGH THE PARKING LIGHTS AND TAIL LIGHTS CONTINUED TO WORK, SO OTHER DRIVERS CAN SEE THE CAR WITH THE FAILED HEADLIGHTS, THE DRIVER OF THE CAR WITH THE FAILED HEADLIGHTS *CANNOT* SEE WHERE HE IS GOING!! HE COULD RUN INTO A PARKED CAR, HIT A PEDESTRIAN, HIT A BICYCLIST, HIT A TREE OR OTHER OBSTRUCTION, ETC. THIS IS A VERY DANGEROUS SITUATION! *KB

TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, HE APPLIED THE BRAKES AND THE BRAKE PEDAL DEPRESSED TO THE FLOOR. THE VEHICLE COASTED TO A STOP AND WAS TOWED TO AN INDEPENDENT REPAIR SHOP. THE CONTACT WAS INFORMED THAT THE BRAKE LINES RUPTURED AND THE VEHICLE LOST ALL BRAKE FLUID. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THE VEHICLE HAD A VERY HARD SHIFT FOR A FEW MONTHS. WHILE DRIVING THE TRANSMISSION FAILED AND THE OVERDRIVE LIGHT CAME ON PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES SINCE IT WAS PURCHASED AND WAS ALWAYS TOLD THAT NOTHING WAS WRONG WITH THE TRANSMISSION. THE DEALER RECENTLY STATED THERE WAS A BLOW HOLE AT THE BOTTOM OF THE TRANSMISSION AND THE HOLE EXPANDED WHICH CAUSED THE FAILURE. THE DEALER TOLD THE CONTACT THERE WAS A REPAIR KIT THAT COULD BE USED, BUT NOT UNTIL THE TRANSMISSION FAILED COMPLETELY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 75,000. UPDATED 10/18/11*LJ UPDATED 3/22/12 *CN UPDATED 8/11/12

TL* THE CONTACT OWNS 2008 MERCURY SABLE. THE CONTACT STATED WHILE DRIVING, THE STEERING FAILED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT WAS CONCERNED BECAUSE THE FAILURE OCCURRED WITHOUT WARNING. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 61,000.

VEHICLE SURGED WHEN PUT IN REVERSE, VEHICLE LUNGED, ENGINE RAN ROUGH AND VEHICLE DIED. VEHICLE WAS HARD TO CONTROL WITH SERVICE BRAKES. THIS HAPPENED SEVERAL TIMES AND THE CHECK ENGINE LIGHT CAME ON. CODES P2106 AND P061B ARE SHOWING. VEHICLE HAS BEEN SURGING FOR A COUPLE OF YEARS, ONLY SLIGHTLY WHEN SHIFTED INTO GEAR. *KB

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS WOULD INTERMITTENTLY STOP ILLUMINATING, MOMENTS AFTER BEING TURNED ON. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE AUTO LAMP SWITCH FAILED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 141,289.

THERE IS AN ELECTRICAL ISSUE THAT IS EFFECTING MY VEHICLE. I HAVE A V6 ENGINE, AND THE INSTRUMENT CLUSTER, RADIO, INTERIOR LIGHTS, AND HEAD LIGHTS FLICKER WHEN I START UP MY CAR AND CONTINUE TO DO SO. I WENT ONLINE TO LOOK AT POSSIBLY RECALLS AND SAW THAT THERE WAS ONE DECRIBING THE EXACT ISSUE I HAVE. I CALLED THE FORD DEALERSHIP IN HUNTLEY, ILLINOIS AND TALKED TO A GUY IN THE SERVICE DEPARTMENT, NAMED MIKE. HE TOLD ME THAT THE RECALL ONLY AFFECTED CERTAIN MERCURY COUGARS FROM CERTAIN PLANTS.... I AM ALSON HAVING ISSUES WITH THE TRANSMISSION RANGE SENSOR.

TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL OR SURGE FORWARD. THE MANUFACTURER WAS NOTIFIED, AND THE CONTACT WAS INFORMED THAT VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000, AND THE CURRENT MILEAGE WAS 115,000.

WE WERE DRIVING OUR 2004 MERCURY MONTEREY WITH ONLY 50,000 MILES ON IT, DOING ABOUT 40 MPH WHEN ALL OF A SUDDEN, WITHOUT ANY WARNING SIGNS, THE RPMS INCREASED AND THE VEHICLE STOPPED ACCELERATING. IT ACTED LIKE IT WAS IN NEUTRAL. WE WERE ABLE TO DRIFT OFF THE ROAD ONTO THE SHOULDER AND DISCOVERED WE HAD LOST ALL THE GEARS IN OUR VAN. THANK GOD NO ONE WAS HURT, BUT THE 4 ADULTS AND 3 CHILDREN UNDER 2 WERE STRANDED ON THE SIDE OF A ROAD IN THE MIDDLE OF NOWHERE 3 1/2 HOURS FROM HOME. *KB