MERCURY Complaints

TL* THE CONTACT OWNS A 2000 MERCURY SABLE. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT IT CONTINUED TO STALL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIANS STATED THAT THE KEY NEEDED TO BE REPROGRAMMED. THE REPAIR WAS PERFORMED. THE TECHNICIANS ALSO STATED THAT THERE WAS A PROBLEM WITH THE ANTI THEFT SYSTEM, WHICH CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 104,845.

TL* THE CONTACT OWNS A 1996 MERCURY GRAND MARQUIS EQUIPPED WITH A DURALAST BALL JOINT, PART NUMBER FA2101. THE CONTACT STATED THAT THE STUD ON THE FRONT PASSENGER SIDE LOWER BALL JOINT BROKE AFTER BEING USED FOR 253 MILES. THE PARTS DEALER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE MANUFACTURER WOULD LIKE TO EXAMINE THE BALL JOINT BECAUSE THEY BELIEVED IT WAS INSTALLED INCORRECTLY. THE CONTACT EXPRESSED CONCERNS ABOUT THE STUD BREAKING, NOT THE ACTUAL BALL JOINT. THE CURRENT MILEAGE ON THE VEHICLE WAS 102,511. THE VIN WAS UNAVAILABLE.

WE HAVE HAD INTERMITTENT ELECTRICAL ISSUES FOR SEVERAL YEARS.THE CAR SUDDENLY LOOSES ALL ELECTRICAL POWER. THE BATTERY IS COMPLETELY DEPLETED. ONCE JUMP STARTED THE CAR WILL THEN OPERATE PROPERLY. I HAVE HAD THE ALTERNATOR REPLACED ONCE AND THE CAR HAS BEEN CHECKED BY MECHANICS SEVERAL TIMES, NO ONE CAN FIND THE PROBLEM. WE OFTEN TIMES SMELL A BURNT PLASTIC ODOR JUST BEFORE THE FAILURES. THIS FAILURE HAS HAPPENED DOZENS OF TIME OVER THE PAST 4 YEARS, EVEN DURING WARRANTY. FORD DID NOTHING FOR US. *TT

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED WAS ATTEMPTING TO PARK THE VEHICLE WHILE DRIVING 5 MPH IN A RESIDENTIAL DRIVEWAY WHEN THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT CRASHED INTO THE GARAGE OF HIS HOME. THE BRAKES WERE APPLIED DURING THE FAILURE BUT DID NOT RESPOND. THE CONTACT WAS UNINJURED YET THERE WAS EXTENSIVE DAMAGE TO THE VEHICLE. THE VEHICLE HAD NOT YET BEEN INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,400.

ALL HEADLIGHTS QUIT WITHOUT NOTICE OF ANY SORT. AFTER REPLACING BULBS AND SWITCHES, I WENT DIRECTLY TO FORD. THEY CHARGED ALMOST $700.00 TO REPLACE THE "PROCESSOR LIGHTING CONTROL", WHICH THE SERVICE CLERK EXPLAINED WAS LIKELY THE PROBLEM. SINCE FORD KNEW THIS WAS A PROBLEM, WHY DID THEY NOT RECALL THE VEHICLES HAVING THIS PROBLEM. WE COULD HAVE HAD A VERY SERIOUS ACCIDENT.

I HAVE A 2005 MERCURY MONTEREY WITH OVER 100K MILES. LAST YEAR I HAD TO HAVE THE TRANSMISSION REPLACED. BOUGHT NEW IN 2005 FROM GREENSBORO NC GATE CITY LINCOLN MERCURY DEALERSHIP WHICH IS NOW CLOSED. NOW I HAVE PROBLEMS WITH VAN SURGING FORWARD AND CUTTING OFF. WILL NOT CHANGE GEARS RIGHT. IT JERKS WHEN THE PROBLEM HAPPENS. LOUD NOISE COMES FROM THE ENGINE COMPARTMENT AFTER VAN IS STARTED UP AS WELL VAN WILL CUTOFF WHILE ON THE ROAD BUT WILL RESTART. NO CODES ARE SHOWING. NOT SURE WHAT IS HAPPENING. SO FAR NO PROBLEM HAS BEEN FOUND. IS IT THE TORQUE CONVERTER, THE TRANSMISSION? I NEED HELP! *TR

THE ENGINE ABRUPTLY STOPPED WHILE I WAS TRAVELING 65 MPH. THE CAR WAS TOWED TO A FORD DEALER WHO DIAGNOSED THE PROBLEM AS THE "MOTOR ELECTRONICS COOLING PUMP." THE PART WAS REPLACED BUT WAS NOT COVERED BY THE WARRANTY. FORD ISSUED A TECHNICAL SERVICE BULLETIN IN NOVEMBER 2008 CONCERNING THIS PROBLEM, SO FORD HAS BEEN AWARE OF THIS DANGER FOR YEARS.

SUDDEN ACCELERATION WHEN TAKING OFF AND BACKING UP. ESPECIALLY INTO REVERSE. THERE HAS BEEN A FEW CLOSE CALLS BECAUSE OF THIS. *TR

TL* THE CONTACT OWNS A 1998 MERCURY GRAND MARQUIS. WHILE THE VEHICLE WAS PARKED THE CONTACT HEARD A LOUD BOOMING NOISE FROM INSIDE HIS HOME. THE CONTACT NOTICED FLAMES UNDERNEATH THE HOOD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A COMPLAINT WAS FILED. THE CONTACT STATED THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 07V336000 (VEHICLE SPEED CONTROL) THAT MAY BE RELATED TO THE FAILURE. THE MANUFACTURER STATED THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

2002 MERCURY SABLE LS. CONSUMER STATES PROBLEMS WITH FUEL INJECTOR AND DAMAGED VALVE *TGW THE CONSUMER STATED WHEN THE CHECK ENGINE LIGHT ILLUMINATED, THE VEHICLE DEVELOPED AN ENGINE MISS. THE PROBLEM WAS DIAGNOSED AS A FAULTY #5 FUEL INJECTOR. CODES PO305 AND PO316. THE COST OF THE REPAIR WAS $800 PLUS DOLLARS. WHEN THE CONSUMER RETRIEVED THE VEHICLE, HE WAS INFORMED THERE WAS SOME CARBON DEPOSITS PRESENT AND THE VEHICLE MIGHT RUN A LITTLE ROUGH UNTIL THE CARBON BURNED OFF. ONE WEEK LATER, THE CHECK ENGINE LIGHT ILLUMINATED AGAIN. IT WAS THE SAME TWO CODES FROM A PREVIOUS REPAIR. THE DEALER INFORMED THE CONSUMER OF A DAMAGED VALVE AND THE COST WOULD BE ANYWHERE FROM $1600-$2000. THE CONSUMER FILED A COMPLAINT WITH THE ATTORNEY GENERALS OFFICE AND WAS REFUNDED HIS MONEY FROM THE PREVIOUS REPAIR. *JB THE CONSUMER STATED THE PROBLEM WITH HIS VEHICLE REMAINS UNRESOLVED. THE ENGINE HAS AN INTERNAL DEFECT. UPDATED 10/17/11*JB