MERCURY Complaints

COMPLETE HEADLITE FAILURE. FAULTY LIGHTING CONTROL MODULE. TRAVELING HIGHWAY SPEED. NOW, I UNDERSTAND THAT MERCURYS ARE NO LONGER BEING MADE. HOW WILL A RECALL TAKE PLACE WHEN VEHICLE MAKE AND MODEL ARE NO LONGER BEING MANUFACTURED ? THERE'S NO INCENTIVE. FORD DEALERS KNOW HOW TO STICK IT TO YOU REALLY GOOD WITH NO GUARANTEE ON ELECTRICAL PARTS. *TR

I PURCHASED 2010 MERCURY MARINER AT THE END OF MAY 2010, APPROXIMATELY 21 WEEKS AFTER PURCHASE DATE MY TRANSMISSION FAILED; VERY HARSH ENGAGEMENTS, VEHICLE JERKS HARD BETWEEN GEARS, LOOSES POWER AND POPS FORWARD WHEN DRIVING STEADY SPEED AND WHEN APPROACHING AN INTERSECTION TO STOP OR TURN. SAFETY CONCERNS DUE TO UNKNOWN IF POWER FAILURE WILL OCCUR WHEN THERE IS ONCOMING TRAFFIC OR IF VEHICLE WILL POP ME INTO ONCOMING TRAFFIC OR HIT SOMEONE AHEAD OF ME IN TRAFFIC. TRANSMISSION ISSUE ALSO CAUSES POOR GAS MILEAGE. FORD DEALERSHIP REPLACED TRANSMISSION IN 10/16/10 (13 DAYS WITH DEALERSHIP) AND STATED VEHICLE ISSUES WERE CORRECTED. I RETURNED VEHICLE TO DEALERSHIP FOR CONTINUED TRANSMISSION SAFETY ISSUES (SAME AS NOTED ABOVE) ON 12/06/10 (4 DAYS WITH DEALERSHIP), AGAIN ON 1/11/11 (16 DAYS WITH DEALERSHIP) AFTER I HAD SUBMITTED 30 DEMAND LETTER ON 12/15/10 TO REPAIR OR REPURCHASE VEHICLE AND DEALERSHIP ADVISED EACH TIME TRANSMISSION REPAIR COMPLETED. YET EACH TIME TRANSMISSION ISSUES/CONCERNS STILL REMAIN. DEALERSHIP SERVICE MANAGER DROVE VEHICLE AND AGREED THERE ARE TRANSMISSION ISSUES/CONCERNS. FORD CUSTOMER RELATIONS ADVISED A TSB WOULD BE ISSUED PRIOR TO END OF JUNE 2011 THAT WOULD CORRECT TRANSMISSION AND OFFERED AN EXTENDED POWER TRAIN WARRANTY OF 60 MONTHS OR 100,000 MILES. I HAVE SENT EMAILS TO FORD CUSTOMER RELATIONS INQUIRING ON THE TSB ON 6/27/11, 6/29/11 AND 7/7/11, NO RESPONSE RECEIVED. NO TSB TO DATE. FORD MOTOR COMPANY IS NOT STANDING BEHIND THEIR VEHICLE PRODUCTION NOR THE CONSUMER THAT PURCHASED THIS VEHICLE. *TR

ON SEPT 27, 2010 I WAS DRIVING HOME FROM MY JOB AND MY 2004 MERCURY MONTEREY JUST STOPPED ACCELERATING. THERE WERE NOT SOUNDS, LIGHT OR WARNINGS ON THE DASH AND THERE HAD NEVER BEEN ANY. I WAS ABLE TO COAST UP ONTO THE GRASS AREA ON THE SIDE OF THE 2 LANE ROAD AND OUT OF TRAFFIC BEFORE THE CAR CAME TO A COMPLETE STOP. MY CAR WOULD NOT RESTART. MY CAR HAD 50180 MILES ON IT AT THE TIME THIS HAPPENED. I HAD MY CAR TOWED TO A REPAIR SHOP WHERE A REPAIR WAS MADE. I HAVE ALL THE PAPERS REGARDING THE REPAIRS WHICH INCLUDED A REBUILT TORQUE CONVERTER, THE REMOVAL METAL CONTAMINATION THROUGHOUT THE UNIT, AND THE REMOVAL AND REPLACEMENT OF THE TRANSAXLE ASSEMBLY. *TR

AS PER YOUR WEBSITE DEFECT INVESTIGATIONS. MY 2005 MERCURY MONTEREY I WAS DRIVING ON THE FREEWAY AT 65 MPH AND ALL OF A SUDDEN THE ENGINE RPM ROSE UP RAPIDLY. I AT FIRST THOUGHT THERE WAS A PROBLEM WITH THE CRUISE CONTROL. BUT NO IT WAS THE TRANSMISSION. AS YOUR INVESTIGATION SHOWS IT WAS A STRIPPED OUTPUT SHAFT AND THE TORQUE CONVERTER. I AM HAVING IT REPAIRED TODAY. I WOULD LIKE TO KNOW IF FORD IS DOING ANYTHING ABOUT THIS PROBLEM ??? MY VEHICLE HAS ONLY 69,000 MILES ON IT. I AM THE ORIGINAL OWNER. THANK YOU *TR

2004 MERCURY MOUNTAINEER, REAR HATCH MOLDING WITH MERCURY EMBLEM. TWO WINTERS AGO THE MOLDING CRACKED AFTER A VERY COLD FREEZE. VEHICLE WAS UNDER WARRANTY AND THE ENTIRE HATCH HAD TO BE REPLACED. DEALER HAD VEHICLE 3 OR 4 DAYS AS NEW HATCH WAS SENT OUT TO A LOCAL BODY SHOP TO BE PAINTED, MATCHING THE VEHICLE COLOR. NOW, THE SAME MOLDING HAS BEGUN DE-LAMINATING FROM THE HATCH. DEALER STATES HATCH HAS TO BE REPLACED AND WILL COST $1000.00. *KB

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED WHILE DRIVING 60 MPH THE REAR WHEEL WELL THAT SECURED THE REAR SEAT WAS COVERED WITH RUST AND BROKE AWAY. THE VEHICLE WILL BE TAKEN TO THE DEALER TO BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILED. THEY OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 123,000. UPDATED 09/02/11*LJ UPDATED 10/31/11

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. IMMEDIATELY AFTER THE DOOR WAS CLOSED THE REAR WINDOW DISINTEGRATED INSIDE THE VEHICLE. THERE WERE NO DEFECTS PRESENT IN THE WINDSHIELD PRIOR TO THE FAILURE. THERE WERE NO INJURIES. THE CONTACT STATED THAT HE COULD NOT DETERMINE IF THE WEATHER WAS A FACTOR. THE VEHICLE WAS ALWAYS PARKED IN THE GARAGE WHICH WAS WHERE THE FAILURE OCCURRED. THE CONTACT WILL NOTIFY THE DEALER TO DETERMINE IF THE VEHICLE SHOULD BE TOWED OR DRIVEN SO THAT IT CAN BE REPAIRED. THE FAILURE MILEAGE WAS 54,000. UPDATED 07/26/11 *BF THE CONSUMER STATED THE REAR WINDOW WAS REPLACED AT HIS EXPENSE. SAFETY WOULD HAVE BEEN AN ISSUE IF PEOPLE HAD BEEN SITTING IN THE BACK SEAT WITH THE WINDOW DISINTEGRATED. UPDATED 07/28/11

HAVE BEEN HAVING TROUBLE WITH DOOR LOCKS, DELAY SWITCH ON REARVIEW MIRROR, WINDOW LOCK AND WINDOW FUNCTIONS, ABS ON ALL THE TIME ,DOOR AJAR LIGHT ON ALL THE TIME. NONFUNCTIONING DOME LIGHT SWITCHES AND INTERMITTENT CHECK ENGINE LIGHT ( WHICH WHEN CHECKED WAS DETERMINED TO BE SOME UNKNOWN INSUFFICIENT EXHAUST FLOW ISSUE). CONSTANT CLICKING NOISES COMING FROM THE FAR LEFT DRIVERS SIDE OF DASH. WE NOTICED A FLAME COMING OUT OF MY LEFT FRONT TOP DASH VENT AFTER CAR HAD BEEN PARKED FOR 5+ HOURS. IT'S OBVIOUS THE FIRE STARTED IN THE DASH AND IT BURNT BOTH OF THE WIRING HARNESSES UNDER THE LEFT FRONT CONTROL PANEL HITTING THE VENT LINE AND COMING OUT THE TOP VENT OF THE DRIVERS SIDE OF THE DASH. WE HAD TO POOR BUCKETS OF WATER INSIDE DASH VENTS/ OPENINGS AND FRONT HOOD AREA TO GET THE FLAMES OUT. OUR INJURIES WERE INCURRED WHILE TRYING TO PUT OUT THE FIRE. *TR

I HAVE A 2000 MERCURY MOUNTAINEER THAT STARTED HAVING TRANSMISSION PROBLEMS AT 70K MILES. IT HAS AN AOD TRANSMISSION AND IT WOULDN'T SHIFT INTO GEAR WHEN I WOULD HIT THE GAS TO DRIVE. I TOOK IT INTO THE DEALER I BOUGHT THE SUV FROM AND THEY TOLD ME THAT I WAS LOW ON TRANSMISSION FLUID AND THAT WAS THE PROBLEM SO I HAD THEM FILL THE FLUID. ALMOST IMMEDIATELY IT STARTED GOING THROUGH FLUID AND AT AROUND 85K MILES IT SLOWLY STARTED HAVING THE SHIFTING PROBLEMS AGAIN. NOW IT HARDLY SHIFT AT ALL. I DID SOME RESEARCH AND IT SOUNDS LIKE THERE IS A MAJOR DEFECT IN THE 2000'S TRANSMISSIONS FOR BOTH THE MERCURY MOUNTAINEER AND FORD EXPLORERS. I TRULY BELIEVE THAT FORD SHOULD BE ISSUING A RECALL AND FIX THE PROBLEM. THERE HAVE MANY TIMES WHERE I WAS MERGING INTO ONCOMING TRAFFIC ONLY TO HAVE MY TRANSMISSION FAIL TO ENGAGE AND I'VE ALMOST BEEN BROADSIDED BY THE ONCOMING CAR. HERE IS A WEBSITE THAT TALKS ABOUT THE TRANSMISSION FAILURES: HTTP://WWW.CARCOMPLAINTS.COM/MERCURY/MOUNTAINEER/2002/TRANSMISSION/TRANSMISSION_FAILURE.SHTML PLEASE CHECK IT OUT AND HELP US GET THE PROBLEM FIXED. *TR

TL* THE CONTACT OWNS A 2005 MERCURY MONTERAY. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE PRESSED THE BUTTON ON THE KEY FOB TO OPEN THE REAR LIFTGATE. ONCE THE LIFTGATE WAS COMPLETELY OPENED FOR A FEW MOMENTS, IT SLAMMED SHUT. THE CONTACT STATED THAT SINCE THE FAILURE, THE LIFTGATE WOULD NO LONGER REMAIN OPEN. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 06V069000 (STRUCTURE:BODY:HATCHBACK/LIFTGATE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.