MERCURY Complaints

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, WITH THE HEADLIGHTS ILLUMINATING, THE LIGHTS UNEXPECTEDLY SHUT OFF. THE VEHICLE WAS CAUTIOUSLY MANUEVERED TO THE SIDE OF THE ROAD WHERE THE CONTACT TURNED ON THE HIGH BEAM HEADLIGHTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE HEADLIGHT CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000. UPDATED 8/29/11 *CN THE CONSUMER STATED ONCE THE LIGHTS GO OFF, THEY DO NOT COME BACK ON; NOT EVEN THE HIGH BEAMS. UPDATED 09/28/11

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY BEGAN TO DECELERATE, BEFOR STALLING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER THE REPAIRS, THE VEHICLE STALLED A SECOND TIME AND WAS TOWED TO A MECHANIC. THE VEHICLE WAS AGAIN REPAIRED. THERE WAS AN OPEN INVESTIGATION UNDER NHTSA ACTION NUMBER: EA09016 (POWER TRAIN:AUTOMATIC TRANSMISSION POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) THAT MAY BE RELATED TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,500. THE VIN WAS UNAVAILABLE.

FRONT SUSPENSION COIL SPRING FRACTURE RESULTED IN A PUNCTURED TIRE. SAME AS EA08-018. *TR

I WAS DRIVING MY CAR, THOUGHT I SMELLED SOMETHING BURNING. A COUPLE OF MINUTES LATER I HAD TO SLOW DOWN AND TURN RIGHT. THE BRAKE PEDAL WAS SOFT AND I HAD TO GO ALL THE WAY TO FLOOR TO GET THE CAR TO SLOW DOWN. I STOPPED AT MY DESTINATION A COUPLE OF MINUTES LATER, POPPED THE HOOD AND THERE WAS A FIRE UNDER THE HOOD. IT ONLY LASTED A COUPLE OF MINUTES, BUT BURNED UP AN ELECTRICAL CONNECTOR. THE NEXT DAY I HAD IT REPAIRED ACROSS THE STREET AT AN AUTO ELECTRICAL AND MARINE SHOP. THEY SAID IT WAS AT THE SWITCH OR VALVE THAT TURNED OFF THE CRUISE CONTROL WHEN THE BRAKE PEDAL IS DEPRESSED. MY CAR IS A 1997 MERCURY GRAND MARQUIS. *TR

TL* THE CONTACT OWNS A 2002 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE WOULD HESITATE TO ACCELERATE FROM STOPS AND INTERMITTENTLY JERK WHILE SHIFTING GEARS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE IN THE PROCESS OF DIAGNOSING THE FAILURE. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 56,000.

ENGINE REVS UP, AND CAR LURCHES, TYPICALLY WHEN: - SHIFTING INTO DRIVE OR REVERSE AND/OR MOVING AWAY FROM IDLE; - ALMOST ALWAYS WHEN THE WHEELS ARE CRANKED ALL THE WAY TO THE LEFT OR RIGHT AND THE CAR IS MOVING AWAY FROM IDLE. THE LURCHING IS SUDDEN AND "VIOLENT" ENOUGH THAT IT CAN CATCH A DRIVER UNPREPARED - MY WIFE AND I ARE USED TO IT AND ABLE TO COMPENSATE, BUT WE AREN'T LETTING OUR 17 YEAR-OLD DRIVE THE CAR FOR NOW UNLESS ONE OF US IS WITH HER. ONGOING PROBLEM SINCE CAR WAS PURCHASED NEW. THIS HAS BEEN AN OCCASIONAL PROBLEM FOR YEARS - COMPLAINT WAS EVEN MADE WHILE CAR WAS STILL UNDER ITS 3 YEAR/36,000 MILE WARRANTY (NOTHING FOUND). PROBLEM HAS BEEN GETTING MORE FREQUENT OVER THE PAST YEAR OR SO.

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE FRONT COIL SPRING FRACTURED AND PUNCTURED THE TIRE. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER:04V332000 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 70,000. THE VEHICLE WAS AWAITING REPAIRS. UPDATED 08/31/11*LJ

THE BLOWER MOTOR ON MY 2003 MERCURY SABLE WAS SITTING IN A POOL OF WATER, RUINING THE MOTOR. CAUSED BY FAULTY DESIGN BY FORD MOTOR CO. WATER GETS INTO THIS AREA BY IMPROPER DESIGN, ALLOWS WATER TO REACH AREA WHEN THE WIPER COWL EVENTUALLY WARPS, OR WHEN THE A/C DRAIN CLOGS OR WATER LEAKING THRU THE FIREWALL. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THE LIFT GATE GLASS HINGE DISENGAGED AND IMPACTED HER ABILITY TO DRIVE. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 120,000.

AUTOMATIC CONTROLS FOR AIR CONDITIONING/HEAT DEFECTIVE IN MANY, MANY CARS. MERCURY GRAND MARQUIS 2005. SERVICEMAN TELLS US THAT THERE SHOULD BE A RECALL FOR THIS ITEM AS THIS IS A MAJOR ISSUE NATIONWIDE! *TR