MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2004 MERCURY GRAND MARQUIS
    - MISSISSIPPI, MS

    I OWN A 2004 MERCURY GRAND MARQUIS LS THAT UNEXPECTEDLY GOES INTO UNINTENDED ACCELERATION WHEN SLOWING DOWN OR STOPPING VEHICLE. I NEVER KNOW WHEN THE UNINTENDED ACCELERATION WILL OCCUR. FIRST NOTICED PROBLEM AT ABOUT 24000 TILL NOW AT 71000 MILES. THE PROBLEM OCCURS USUALLY IN A LINE OF TRAFFIC AS I AM SLOWING DOWN OR SLOWING DOWN TO STOP AT A STOP SIGN OR TRAFFIC LIGHT. OR PARKING THE VEHICLE. SUDDENLY THE ENGINE STARTS RACING AND SOMETIMES THE VEHICLE WILL JUMP FORWARD RAPIDLY (SUDDEN UNINTENDED ACCELERATION). I HAVE TO APPLY THE BRAKES RAPIDLY AND WITH EXTREME PRESSURE TO KEEP THE VEHICLE FROM HITTING THE VEHICLE IN FRONT OF ME OR TO KEEP FROM RUNNING A TRAFFIC LIGHT OR STOP SIGN. MOST OF THE TIME WHEN THE ENGINE RACES AND I APPLY THE BRAKES THE REAR WHEELS WILL CONTINUE TO SPIN AT A HIGH RATE EVEN TO THE POINT OF CAUSING THE RUBBER ON THE TIRES TO SMOKE AND STILL TRY TO PUSH ME FORWARD. AFTER APPLYING THE BRAKES I MUST TURN OFF THE ENGINE USING THE KEY TO STOP THE UNINTENDED ACCELERATION. THIS IS A SERIOUS SAFETY PROBLEM. I NOTICED THE PROBLEM NOT LONG AFTER PURCHASING THE CAR AND REPORTED IT TO THE DEALER DUB HERRING FORD IN PICAYUNE, MS. WHILE THE CAR WAS STILL UNDER WARRANTY. THEY DIDN'T DO ANYTHING TO CHECK OR FIX THE PROBLEM. THEY SEEMED NOT TO WORRY OR BE CONCERNED ABOUT THIS PROBLEM! I REPORTED THE PROBLEM SEVERAL TIMES TO THE DEALER WITH NO SUCCESS. I THEN REPORTED IT TO THE FORD MOTOR COMPANY SEVERAL TIMES AND THEY REFERRED ME TO THE DEALER WHICH DIDN'T DO ANYTHING TO FIX THE PROBLEM TO START WITH. I THEN TOOK THE CAR TO AN INDEPENDENT REPAIR SHOP AND THEY TRIED TO FIND OUT FROM THE DEALER AND FORD CO. IF THERE WAS A RECALL OR NOTATION OR FIX FOR THE PROBLEM. THE INDEPENDENT SHOP SAID THE DEALERS AND FORD CO. WOULDN'T GIVE HIM ANY INFORMATION CONCERNING THE PROBLEM. THEY ASKED ME TO CONTACT FORD MOTOR CO. AND SEE IF I COULD GET ANY RESPONSE FOR A FIX OR REPAIR AND GOT NO HELP FROM THEM. I AM LODGING A FORMAL COMPLAINT AGAINST FORD AND THE DEALER. *TR

    Source: NHTSA WEB SITE
  • 2004 MERCURY MONTEREY
    - CENTRE HALL, PA

    TRANSAXLE WARNING LIGHT CAME ON. HAS MECHANIC CHECK CODES "TORQUE CONVERTER LOCKED UP." VAN IS IN THE TRANSMISSION SHOP NOW BECAUSE IT IS NOT SAFE TO DRIVE. I SEE A CLASS ACTION LAWSUIT IS ALREADY FILED ABOUT THIS ISSUE BUT I DON'T SEE ANY RESOLUTION OF IT AS OF YET. HTTP://CLASSACTIONLAWSUITSINTHENEWS.COM/CLASS-ACTION-LAWSUIT-COMPLAINTS/FORD-CLASS-ACTION-LAWSUIT-COMPLAINT-FILED-OVER-ALLEGED-DEFECT-IN-2004-2005-MODEL-YEAR-FORD-FREESTAR-AND-MERCURY-MONTEREY-TRANSMISSIONS-TORQUE-CONVERTERS/ *TR

    Source: NHTSA WEB SITE
  • 2008 MERCURY MOUNTAINEER
    - ERIE, PA

    JUST NOTICED A SMALL GAS LEAK HAPPENING OVER THE PAST WEEK OR SO. GAS JUST INTERMITTENTLY DRIPS BEHIND LEFT REAR WHEEL REGARDLESS OF WHETHER THE TANK IS FULL OR PARTIALLY EMPTY. CANNOT SEE WHERE THE LEAK IS COMING FROM. *TR

    Source: NHTSA WEB SITE
  • 2008 MERCURY MOUNTAINEER
    - ERIE, PA

    SEVERAL PROBLEMS. FIRST, THE DRIVER'S POWER SEAT MALFUNCTIONS. MOVES WHILE CAR IS IN MOTION; DOESN'T MOVE WHEN KEY IS INSERTED INTO IGNITION. WAS REPAIRED ABOUT 15 MONTHS AGO; SAME PROBLEM EXISTS AGAIN. SECONDLY, REAR WINDOW POPS OPEN IF CAR IS UNLOCKED. WILL ONLY REMAIN CLOSED WHEN VEHICLE IS LOCKED. THIRDLY, REAR WIPER HAS QUIT WORKING. REALLY STRANGE SINCE IT IS RARELY USED IN 3 YEARS OF OWNERSHIP. *TR

    Source: NHTSA WEB SITE
  • 2000 MERCURY GRAND MARQUIS
    - WILMINGTON, NC

    TL*THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT STATED THE HE SMELLED A BURNING ODOR. THE CONTACT LOOKED AT THE TEMPERATURE GAUGE WHICH INDICATED THAT THE VEHICLE HAD OVERHEATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THE INTAKE MANIFOLD WAS MADE OF PLASTIC AND WAS LEAKING. THE LEAK WAS SEALED, BUT THE CONTACT WAS INFORMED THAT THE REPAIR MAY NOT HOLD UP FOR A LONG PERIOD OF TIME. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 103,000. THE VIN WAS UNAVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2001 MERCURY SABLE
    - BALTIMORE, MD

    TL* THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT DROVE APPROXIMATELY 20 MPH OVER A ROAD BUMP AND HEARD A KNOCKING NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS STATED THAT THE REAR COILS SPRINGS WERE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 MERCURY COUGAR
    - TOLEDO, OH

    2002 V6 MERCURY COUGAR CHUGS AND STALLS OUT AT OR BELOW HALF TANK OF GAS. ENGINE LIGHT DIAGNOSTIC READ OUT INDICATES REPLACING FUEL PUMP, REGULATOR, PRESSURE SENSOR, OR O2 SENSOR. HAVE REPLACED FUEL PUMP HOWEVER ISSUE REMAINS. CALLED FORD REGARDING RECALL IN AUG 2004, BUT AM TOLD THAT MY VIN# WAS NOT AFFECTED BY THIS RECALL. READING THE DESCRIPTION OF THE RECALL SOUNDS ALL TOO FAMILIAR THOUGH. *TR

    Source: NHTSA WEB SITE
  • 2004 MERCURY GRAND MARQUIS
    - COLUMBUS, OH

    HEAD LIGHTS ON MY 2004 MERCURY GRAND MARQUIS WILL NOT COME ON. PARKING LIGHTS WORK AND HI BEAMS. GOT PULLED OVER BY COLUMBUS OH POLICE DEPARTMENT BECAUSE I WAS DRIVING WITH HI BEAMS ON. THIS IS THE SECOND TIME THAT THIS HAS HAPPENED. *TR

    Source: NHTSA WEB SITE
  • 2005 MERCURY MONTEREY
    - 3425 EAST WEMBLEY, MI

    I HAVE A MERCURY MONTEREY WHICH NEARLY GOT MY WIFE AND I KILLED BY A REAR-END COLLISION. IT JUST ALL OF A SUDDEN DIED NO POWER NOTHING JUST LIKE ALL THESE OTHER COMPLAINTS OF TRANSMISSIONS MALFUNCTIONS. I AM ON SOCIAL SECURITY AND NEED MY VEHICLE I STOPPED MY DAUGHTER IN LAW FROM DRIVING IT SHE HAS 4 CHILDREN AND HER SOME WHERE LOSING POWER WITH THOSE CHILDREN IS NOT A GOOD THING I WILL GO VISIT THE MERCURY DEALERSHIP THIS WEEK TO SEE WHAT THEY SAY. I STILL OWE 2 YEARS OF PAYMENTS ON THIS VEHICLE AND CAN NOT AFFORD TO BUY ANOTHER VEHICLE. *TR

    Source: NHTSA WEB SITE
  • 2004 MERCURY GRAND MARQUIS
    - BALTIMORE, MD

    2004 MERCURY GRAND MARQUIS HEADLIGHT WILL NOT COME ON. MUST HOLD HIGH BEAM LEVER TO USE HEADLIGHTS AND DRIVE WITH ONE HAND. I REPLACED THE LIGHT ASSEMBLY DIDN'T HELP. *TR

    Source: NHTSA WEB SITE