MERCURY Complaints

2005 MERCURY GRAND MARQUIS. CONSUMER WRITES TO REQUEST REIMBURSEMENT *TGW THE CONSUMER'S CLAIM FOR REIMBURSEMENT WAS DENIED BECAUSE THE VEHICLE DID NOT HAVE ROADSIDE ASSISTANCE COVERAGE AND PARTS/LABOR WERE NOT COVERED BY ROADSIDE ASSISTANCE. THE SERPENTINE BELT AND LIGHTING CONTROL MODULE HAD TO BE REPLACED. *JB

TL* THE CONTACT OWNS A 2005 MERCURY MONTEGO. THE CONTACT STATED THAT THE VEHICLE BEGAN JERKING ABNORMALLY WHILE DRIVING 35 MPH. THE ENGINE WAS SHUT OFF AND THE FAILURE DID NOT PERSIST WHEN RESTARTED. THE VEHICLE WAS THEN DRIVEN TO A LOCAL MECHANIC SHOP WHO RAN A DIAGNOSTIC TEST AND PERFORMED A ROAD TEST ON THE VEHICLE. THE MECHANIC CONCLUDED THAT THE TRANSMISSION WOULD NEED REPLACING. THE TRANSMISSION WAS REPLACED AT A COST OF $3,947. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,995.

I RECENTLY PURCHASED A 2005 MERCURY MONTEREY MINI-VAN WITH 45,000 MILES. IT NOW HAS 47500 MILES AND I HAVE BEEN TOLD IT NEEDS A TORQUE CONVERTER TO REPAIR THE TRANSMISSION. I WAS DRIVING AT APPROX 35 MILES PER HOUR WHEN THE VAN COMPLETELY LOST FORWARD MOTION. THE ENGINE WAS RUNNING, THERE WASN'T ANY NOISE, SERVICE LIGHTS OR FLUID LEAKAGE. THE CAR SIMPLY HAD NO GEARS. WE HAD NO PRIOR WARNING, THE CAR HAD NEVER HAD ANY HESITATION, JERKING OR ANY SIGNS OF DISTRESS. THANKFULLY WE HAD JUST PULLED OFF THE INTERSTATE. WE PULLED OFF THE ROAD INTO A PARKING LOT WHERE WE COASTED TO A STOP. *TR

MY WIFE AND I WERE PULLING INTO A FOUR LANE HIGHWAY AT 9:30 PM IN THE EVENING, AFTER FINISHING DINNER. ONCE WE HAD APPROACHED HIGHWAY SPEED OF ABOUT 45 TO 50 MPH, OUR FRONT HEAD LIGHTS WENT OUT. IMMEDIATELY MY WIFE PULLED OFF THE HIGHWAY WITH OUR LIGHTS OUT, I GOT OUT OF THE AUTO TO INSURE THE LIGHTS HAD INDEED GONE OUT...YES, THEY WERE OUT BLACK AS MIDNIGHT. I ASKED MY WIFE TO SEE IF THEY WOULD COME BACK JUST FOR THE HECK OF TRYING SOMETHING. YES THE LIGHTS DID COME BACK ON AND REMAINED ON FOR THE REMAINDER OF OUR 25 MINUTE DRIVE. AS MY WIFE AND I WERE DRIVING HOME, SHE INDICATED TO ME THIS WAS NOT THE FIRST TIME, ONLY ONE OF SEVERAL TIMES AS SHE WAS DRIVING, IT MIGHT BE IN THE RAIN DAY OR NIGHT, SHE NEVER KNEW WHEN IT WOULD HAPPEN, HOWEVER AT THIS TIME, THE LIGHTS SEEM TO GO OUT ON A REGULAR BASIC. I'M GOING TO SEE IF THE DEALER CAN REPAIR, WHAT I HAVE BEEN LEAD TO BELIEVE IS THE LCM, AND TO EXPECT A CHARGE UP TO $800.00+, THIS IS A HORRIBLE ACCIDENT WAITING TO OCCUR, AND A EXPENSE THAT I THINK MERC. SHOW ABSORB, WITH ALL OF THE PROBLEMS WITH THE SAME PROBLEM FOR SEVERAL YEARS NOW, I WOULD HOPE A NATION WIDE RECALL SHOULD TAKE PLACE, BEFORE THE IS LOSS OF LIFE. I THANK YOU FOR YOUR TIME, AND I DO APPRECIATE ANY HELP YOU MAY BE ABLE TO OFFER. KIND REGARDS, OWNER OF THE ABOVE AUTO, 2005 MERC. GRAND MARQ. LIGHT CONTROL MODULE, PROBLEM. *TR

WHILE DRIVING ON THE FREEWAY THE GAS ENGINE TO MY 2008 MERCURY MARINER HYBRID UNEXPECTEDLY SHUT DOWN AT LEAST 4 TIMES LAST EVENING. THE CONTROL PANEL DISPLAYED A RED TRIANGLE ALTER AND THE PHRASE "STOP SAFELY NOW". THIS WAS A VERY DANGEROUS SITUATION ON A CROWDED DETROIT FREEWAY WHERE I HAD TO MANEUVER OVER MULTIPLE LANES AT A SLOW SPEED TO STOP THE VEHICLE ON THE RIGHT SHOULDER (THE ONLY AVAILABLE SPACE). THE VEHICLE RESTARTED EACH TIME AND THE PROBLEM RECURRED AFTER LESS THAN A MILE 4 OR 5 TIMES AND THEN HAS NOT OCCURRED SINCE. I HAD A SIMILAR PROBLEM ABOUT SIX MONTHS AGO WHERE I PAID FORD TO FIX THE PROBLEM, BUT APPARENTLY THAT DIDN'T HAPPEN. THIS IS A VERY DANGEROUS PROBLEM AND SHOULD BE FIXED BEFORE PEOPLE END UP DEAD IF IT HASN'T ALREADY HAPPENED. *TR

WE ARE THE OWNERS OF A 2004 MERCURY MONTEREY WITH JUST OVER 64,000 MILES ON IT. I WAS SHOCKED WHEN MY WIFE CALLED ME ON THE EVENING OF JUNE 3RD, 2011 AND TOLD ME THAT SHE HAD GOTTEN INTO THE VAN, STARTED IT AND TRIED TO GO IN REVERSE AND THE VAN WOULDN'T MOVE. SHE THEN PUT IT INTO "DRIVE" AND IT SEEMED TO WORK FINE FOR A FEW MINUTES AND THEN IT MADE AN AWFUL CLUNKING SOUND A FEW TIMES AND LOST POWER AS SHE WAS DRIVING NEAR OUR HOME HEADING TOWARD THE FREEWAY. I IMMEDIATELY KNEW IT WAS A PROBLEM WITH THE COMPONENTS OF THE TRANSMISSION. THANKFULLY NO ONE WAS INJURED AS SHE WAS TRAVELING AT SLOW SPEEDS ON SURFACE STREETS JUST BEFORE MAKING IT ONTO THE FREEWAY. IT SCARES ME TO THINK WHAT COULD HAVE HAPPENED HAD THE PROBLEM NOT OCCURRED UNTIL 5 MINUTES LATER WHEN SHE WOULD HAVE BEEN TRAVELING AT 60 MPH ON THE FREEWAY. PRIOR TO THE INCIDENT, THERE WERE NO OTHER SIGNS THAT THE TRANSMISSION WAS HAVING PROBLEMS, NO SLIPPING OR MISSING GEARS. IT HAD ALWAYS DRIVEN VERY SMOOTHLY. I GOT ONLINE AND FOUND THAT THERE WERE MANY STORIES LIKE MINE WITH THE 2004-5 MERCURY MONTEREY/FORD FREESTAR. I'LL BE HAVING MY VAN TOWED TO OUR MECHANIC ON MONDAY, JUNE 5TH SO I CAN FIND OUT THE EXTENT OF THE DAMAGE AND COST. I WON'T BE SURPRISED WHEN THEY TELL ME IT IS THE TORQUE CONVERTER FROM WHAT I HAVE BEEN READING FROM OTHERS WITH MY SAME MINI-VAN. THE VAN CURRENTLY WON'T SHIFT INTO REVERSE, IDLES HORRIBLY AND BARELY SHIFTS INTO DRIVE. *TR

WHILE DRIVING THE HEADLIGHTS WENT COMPLETELY OUT. THE HIGH BEAMS WOULD ONLY COME ON IF YOU PULLED THE LEVER FORWARD AND THIS WAS ONLY MOMENTARILY. WAS NOT ABLE TO USE THE SWITCH TO TURN THEM BACK ON. HAD TO PULL OVER IN A PARKING LOT BECAUSE IT WAS DARK. AFTER A FEW MINUTES THE LIGHTS STARTED TO WORK AGAIN BUT SOON FAILED AGAIN.

SEPT '10 DRIVING TO WORK AT 530 AM ON A RURAL ROAD, NO STREET LIGHTS, DOING SPEED LIMIT 60 MPH HEAD LIGHTS SUDDENLY WENT OFF, HEADLIGHTS DASH LIGHTS AND PARKING LIGHT.. REPLACED HEADLIGHT CONTROL MODULE. LIGHTS WORKED GOOD UNTIL JUNE 2ND 2011.. STARTED CAR UP WITH AUTO HEADLIGHTS ON LIGHTS SHOULD HAVE COME BUT ONLY PARKING LIGHTS. I PULLED BACK ON TURN SIGNAL STALK HIGH BEAMS WORK..IF I PUT THE REGULAR HIGH BEAMS ON NO NOTHING..SLAPPED UNDER DASH NEAR THE HEADLIGHT CONTROL MODULE AND LIGHTS STARTED WORKING. NOW I HAVE TO BUY ANOTHER MODULE..IF FORD WAS PAYING FOR IT THEY WOULD FIND A FIX FOR IT..TIME FOR A RECALL.. *TR

LIGHTING CONTROL MODULE FAILED. FORTUNATELY, I WAS NOT DRIVING IN TRAFFIC OR ON THE FREEWAY AS MANY OF THE COMPLAINTS I FOUND ON THE INTERNET. THIS IS A SERIOUS DEFECT AND A RECALL SHOULD BE ISSUED AS THIS ISSUE OCCURS NORMALLY BETWEEN 50,000 AND 100,000 MILES. THE PROBLEM IS SO LARGE THAT JUNK YARD OPERATORS TOLD ME THAT ALL THE WRECKED 2005 MODELS HAVE BEEN STRIPPED OF THIS ITEM. THIS IS THE FIRST COMPLAINT I HAVE EVER REGISTERED BECAUSE IT IS SUCH A SERIOUS SAFETY ISSUE AND MUST BE ADDRESSED BEFORE TRAFFIC DEATHS OCCUR OR HAVE OCCURRED. THANK YOU FOR YOUR PROMPT ASSISTANCE IN THE CRUCIAL MATTER. P.S. A FORD DEALER TOLD ME THEY SELL MANY OF THESE ITEMS AND ARE AWARE OF THE PROBLEM. *TR

2008 MERCURY MARINER - TRANSMISSION COOLER SEVERE LEAK AT 31,000 MILES. OUT OF 36 MONTH WARRANTY. REPAIR COST AT FORD/MERCURY DEALER $850. WAS TOLD THAT IF NOT REPAIRED, THE COOLER COULD BURST AND DUMP ALL FLUID RESULTING IN TRANSMISSION FAILURE, WHICH COULD BE A SAFETY CONCERN IF OCCURRING WHILE DRIVING. *TR