MERCURY Complaints

TL*THE CONTACT OWNS 2002 MERCURY SABLE. THE CONTACT STATED WHILE DRIVING, SHE HEARD A LOUD NOISE, AND NOTICED THE PASSENGER FRONT TIRE WAS FLAT DUE TO THE COIL SPRING WHICH BROKE IN HALF AND PUNCTURED THE PASSENGER FRONT TIRE. THE FAILURE OCCURRED WHILE DRIVING AT A LOW SPEED INTO THE DRIVEWAY. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC WHO REPLACED THE FRONT COIL SPRINGS, THE STABILIZER LINK, AND TIRE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WOULD NOT ASSIST WITH THE REPAIR, BECAUSE THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V332000 SUSPENSION: FRONT: SPRINGS: COIL SPRINGS. THE FAILURE AND THE CURRENT MILES WERE 104,000.

2007 MERCURY GRAND MARQUIS. CONSUMER STATES DEFECT WITH COMPUTER/POWER TRAIN CONTROL MODULE *TGW THE CONSUMER STATED WHEN HIS WIFE ATTEMPTED TO APPLY THE BRAKE ON TWO SEPARATE OCCASIONS, THE VEHICLE FAILED TO REDUCE ITS SPEED. CONSEQUENTLY, HIS WIFE WENT THROUGH THE RED LIGHT. THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR AN INSPECTION. THE DEALER ASKED THE CONSUMER DID THE VEHICLE HAVE ADJUSTABLE PEDALS AND WHEN THE CONSUMER STATED IT DID, THE DEALER SUGGESTED THAT MAYBE HIS WIFE PUT HER FOOT ON BOTH PEDALS SIMULTANEOUSLY. THE CONSUMER ALSO STATED THERE WAS MESSAGE ON THE INSTRUMENT PANEL IN FRENCH. WHEN HE LOOKED AT THE OWNERS MANUAL, IT MEANT CHANGE OIL. THE CONSUMER BELIEVED THE MESSAGE IN FRENCH, INSTEAD OF ENGLISH EFFECTED THE COMPUTER SYSTEM.*JB THE CONSUMER STATED THE INCIDENT HAS SINCE HAPPENED FOR A THIRD TIME. WHEN THE CONSUMERS WIFE PULLED INTO A PARKING SPOT, SHE PUT THE GEAR IN PARK AND TURNED OFF THE IGNITION. HOWEVER, THE VEHICLE CONTINUED TO MOVE EVEN THOUGH THE VEHICLE WAS IN PARK AND WHEN SHE STEPPED ON THE BRAKE THE VEHICLE DID NOT STOP. SHE IMMEDIATELY ENGAGED THE EMERGENCY BRAKE AND THE VEHICLE STOPPED. SHE TRIED TO RESTART THE VEHICLE, BUT IT WOULD NOT START. THE CONSUMER STATED WHEN HE ARRIVED TO HIS WIFE'S DESTINATION, THE VEHICLE WOULD NOT START WHEN IT WAS IN PARK. HOWEVER, ALL OF THE LIGHTS AND THE DASHBOARD LIGHTS WORKED. WHEN THE KEY WAS IN THE ON POSITION, HE COULD FREELY MOVE THE GEAR SHIFT INDICATOR BETWEEN GEARS, BUT THERE WAS NO FEEL THAT THE GEAR INDICATOR WAS IN ANY GEAR. UPDATED 06/14/11

AUTOMATIC TRANSMISSION SHIFTER COMPLETELY BROKE OFF WHEN CHANGING FROM PARK TO DRIVE ON A 2004 MERCURY MOUNTAINEER. *TR

THE TORQUE CONVERTER WENT OUT ON MY 2005 MERCURY MONTEREY VAN. THIS HAPPENED AFTER REPORTING TRANSMISSION ISSUES TO BOTH HASTINGS FORD AND WHITAKER LINCOLN MERCURY SEVERAL TIMES SINCE 8/22/2005, WHICH WAS THE PURCHASE DATE OF MY VAN. WHEN THE TORQUE CONVERTER WENT OUT, I WAS DRIVING APPROXIMATELY 40 MPH. WITHOUT WARNING, THE VAN LOST POWER AND IT SEEMED LIKE I WAS DRIVING IN NEUTRAL. THE VAN WOULD NOT MOVE IN DRIVE OR REVERSE. I HAD TO COAST TO THE SHOULDER WHERE A COUPLE OF GUYS THEN HAD TO PUSH THE VAN SO THAT IT WAS OUT OF HARMS WAY. AFTER HAVING THE VAN TOWED TO HASTINGS FORD AND DOING A LITTLE RESEARCH, I'M NOW FINDING THAT MANY OTHER 2005 MERCURY MONTEREY VANS HAVE EXPERIENCED THE SAME PROBLEM AS MY VAN. IT WAS INTERESTING AND A LITTLE ODD TO ME THAT THE MECHANIC WAS ABLE TO DIAGNOSE THE PROBLEM WITHOUT HAVING TO TAKE ANYTHING APART. THIS TO ME NOW INDICATES THAT FORD IS WELL AWARE OF THE PROBLEM. I FIND IT VERY DISAPPOINTING THAT HASTINGS FORD DID NOT MENTION ANY OF THIS TO ME BEFORE THEY STARTED SERVICING THE VAN. MY MAIN COMPLAINT IS THAT I DO NOT FEEL THAT I SHOULD HAVE TO PAY FOR FIXING THIS PROBLEM SINCE I HAVE REPORTED AND DOCUMENTED TRANSMISSION PROBLEMS SEVERAL TIMES, MANY OF WHICH WERE WELL WITHIN THE WARRANTY PERIOD. MY OTHER COMPLAINT IS THAT FORD SEEMS TO BE DOING NOTHING ABOUT THIS POTENTIALLY VERY DANGEROUS PROBLEM. IT WAS A VERY UNSAFE SITUATION THAT I WAS IN WHEN I TOTALLY LOST POWER. I WAS ON A SLIGHT INCLINE WHEN MY PROBLEM HAPPENED. I WAS FORTUNATE TO HAVE ENOUGH POWER TO COAST CLOSE ENOUGH TO THE SHOULDER OF THE ROAD. I HATE TO THINK IF I WAS GOING HIGHWAY SPEEDS AND I NEEDED TO GET OVER MULTIPLE LANES TO A SHOULDER OR A SAFE PART OF THE ROAD. *TR

WHEN DRIVING AT NIGHT THE LOW BEAM HEADLIGHTS GO OUT WHILE VEHICLE IS IN MOTION. THIS FAILURE IS UNPREDICTABLE AND LEAVES THE DRIVER LITERALLY "IN THE DARK" WITH THE VEHICLE MOVING AT WHATEVER SPEED AND DIRECTION IT IS GOING AT. THIS IS DEFINITELY A SERIOUS SAFETY ISSUE AS MY RESEARCH HAS FOUND THAT THIS IS A COMMON FAILURE OF THE VEHICLE'S "LIGHT CONTROL MODULE" (LCM). FURTHER RESEARCH REVEALS THAT THE FORD / MERCURY AUTOMOTIVE DEALERSHIPS MAINTAIN A READY STOCK OF THIS PART FOR REPLACEMENT AT THE HEFTY AVERAGE PRICE OF $ 700.00. GIVEN THE SEVERITY OF THIS SAFETY ISSUE IT IS DIFFICULT TO UNDERSTAND WHY THERE HAS BEEN NO APPARENT ACTION BY NHTSA TO REQUIRE A RECALL BY THE MANUFACTURER. THIS FAILURE RECURS FREQUENTLY AND UNPREDICTABLY. *TR

MY WIFE ENTERED OUR 2002 MERCURY SABLE WAGON TO GO TO WORK TODAY. AS SHE SAT DOWN IN THE CAR, THE LEFT FRONT TIRE EXPLODED. WHEN WE REMOVED THE TIRE TO SEE WHAT HAPPENED, IT WAS APPARENT THAT THE COIL SPRING IN THE SUSPENSION HAD BROKEN AND A SHARP POINT ON THE SPRING PUNCTURED THE TIRE. THE CAR WAS STATIONARY WHEN THIS OCCURRED, THANKFULLY. *TR

TL* THE CONTACT OWNS A 2003 MERCURY MARAUDER. THE CONTACT WAS DRIVING 35 MPH WHEN THE HEADLIGHTS FAILED. THE FAILURE WAS LOCATED AT THE LIGHT CONTROL MODULE WHICH THE CONTACT STATED HE REPAIRED HIMSELF BUT ONLY TEMPORARILY. THE DEALER WAS CALLED WHO STATED THAT THE REPAIR WOULD COST $500 FOR A NEW REPLACEMENT PART. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT COMPLETELY REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 130,000.

TRANSMISSION COOLER LEAKING FLUID CAUSING GEAR SLIPPAGE DURING ACCELERATION. WHILE THE VEHICLE WAS IN DRIVE AND THE GAS PEDAL PUSHED IT WOULD REV UP THEN SLAM INTO GEAR OR NOT EVEN GO INTO GEAR AT ALL AND STALL. INITIAL RESEARCH INDICATED A COMMON FACTORY DEFECT FOR MERCURY MARINERS AND FORD ESCAPES. LEAKING BEGAN AT 43000 MILES, WARRANTY EXPIRED AT 36000 MILES. ADVISED BY DEALER REPAIR COST WOULD BE $975.00. I WAS NOT ABLE TO FIND ANY RECALL INFORMATION ON THIS PROBLEM AND WAS BASICALLY TOLD SORRY IT COSTS SO MUCH. *TR

TL* THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WOULD ILLUMINATE INTERMITTENTLY AND OVER TIME, REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN ONTO THE DEALER FOR DIAGNOSTICS OR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS NOT AVAILABLE.

I HAVE EXPERIENCED A SUDDEN UNEXPECTED LUNGE WHEN BACKING OUT OF A PARKING SPACE AFTER PLACING THE VEHICLE IN REVERSE ON SEVERAL OCCASIONS. YOU CAN HEAR THE ENGINE RPM INCREASE QUICKLY, THEN DECREASE JUST AS QUICKLY WHEN THIS HAPPENS. THIS TYPICALLY OCCURS WHEN THE VEHICLE IS PLACED IN REVERSE AND THE WHEEL IS BEING TURNED AND THE MY FOOT IS ON THE BRAKE PEDAL. IT HAS ALSO OCCURRED AGAIN WHEN THE VEHICLE IS PUT INTO DRIVE AFTER GOING FROM REVERSE AND THE WHEEL IS TURNED. HAVING THE BRAKE PEDAL DEPRESSED, IS EFFECTIVE IN STOPPING THE VEHICLE, BUT SINCE THE TIMING AND CIRCUMSTANCES OF THE MALFUNCTION IS UNPREDICTABLE, IT HAS BECOME A NOTICEABLE AND CONSTANT ISSUE. I THOUGHT MY VEHICLE WAS AN ISOLATED ISSUE, BUT IT APPEARS TO BE MORE WIDESPREAD. AFTER SEEING THIS ISSUE ON ONLINE DISCUSSION BOARDS FOR FORD FIVE HUNDRED/MONTEGO/FREESTYLE VEHICLES AND NOW THE 2005-2007 FORD FREESTYLE INVESTIGATION, I WOULD STRONGLY URGE NHTSA TO EXPAND THIS INVESTIGATION TO INCLUDE 2005-2007 FORD FIVE HUNDRED/MERCURY MONTEGO SINCE THESE VEHICLE USE SIMILAR DRIVETRAIN COMPONENTS. THE SYMPTOMS I HAVE SEEN ARE EXACTLY THE SAME AS THOSE DESCRIBED IN THE INVESTIGATION OF THE FORD FREESTYLE IN INVESTIGATION PE 11-018 OPENED ON 5/11/2011