MERCURY Complaints

TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THE BRAKE AND ACCELERATOR PEDALS FAILED SIMULTANEOUSLY. WHILE DRIVING 55 MPH WITH THE BRAKE PEDAL ENGAGED THE PEDAL EXTENDED TO THE FLOOR BOARD. SIMULTANEOUSLY, THE ACCELERATOR PEDAL AND THE BRAKE PEDAL WAS STUCK IN THE DOWN POSITION. AS THE VEHICLE TRIED TO SLOW DOWN THE BRAKES WERE ON FIRE. THE CONTACT THRUST THE GEAR INTO PARK, PULLED THE EMERGENCY BRAKE WHICH FAILED TO FUNCTION, TURNED THE ENGINE OFF AND WAS ABLE TO EXIT FROM THE VEHICLE WITHOUT BEING INJURED. THE FIRE WAS EXTINGUISHED. THE FIRE DEPARTMENT FILED A REPORT. THE VEHICLE WAS TOWED TO AN AUTO REPAIR SHOP. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS STATED THERE WAS NO RECALL AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 112,000.

DROVE TO GROCERY STORE AND ATTEMPTED TO PLACE CAR IN PARK AND UNABLE TO GET IT INTO PARK. IT WILL GO IN EVERY OTHER GEAR BUT WILL NOT GO INTO PARK. ALREADY HAD TO REPLACE GEAR SHIFT AFTER THE GEAR SHIFT ARM BROKE OFF IN MY HAND WHILE TRYING TO GET IT OUT OF PARK A FEW MONTHS AGO. NOW LOOKING AT MORE MONEY ON THIS PIECE OF JUNK CAR. NOW MUST LEAVE CAR IN GEAR AND LEAVE KEYS IN THE CAR. THIS IS JUST AN ACCIDENT WAITING TO HAPPEN WITH YOUNG CHILDREN AROUND. *TR

COMING TO RED LIGHT ONE CAR IN FRONT OF ME. I PUSHED DOWN ON BRAKE PETAL AND IT WAS HARD TO PUSH DOWN. ENGINE REVVED UP TO OVER 5 RPM'S AND CAR WOULDN'T STOP FINALLY I PUT CAR IN NEUTRAL AND ENGINE WENT BACK TO IDLE POSITION. ALMOST REAR ENDED CAR IN FRONT OF ME. TOOK MARINER TO DEALER WHO WASN'T VERY HELPFUL BECAUSE HE NEVER HEARD OF THIS BEFORE & WANTED TO KNOW IF I WANTED TO LEAVE MARINER THERE. ALSO ASK IF I HAD MY FOOT ON THE GAS PETAL INSTEAD OF THE BRAKE. DEALER WAS UNABLE TO VERIFY CONCERN SO THEY REPLACED CANISTER PURGE VALVE. HAVE ALSO HAD TRANSMISSION PROBLEMS WITH THIS MARINER THAT I BELIEVE STILL EXIST. FILLED OUT SURVEYS AND WAS TOLD MANAGER WOULD CALL BUT NO ONE EVER CONTACTED ME. VERY UNPROFESSIONAL DEALER.

TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT HE NOTICED A PUDDLE OF UNKNOWN FLUIDS LEAKING FROM THE VEHICLE. HE THEN TOOK THE VEHICLE TO A INDEPENDENT MECHANIC AND THEY ADVISED HIM THAT THE RADIATOR WAS FRACTURED AND CAUSING THE LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HIM THAT THERE WERE NO RECALLS FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 57,300. UPDATED 06/16/11*LJ UPDATED 06/21/11*JB

ON MAY 25, 2010, THE LEFT REAR STRUT AND SPRING BROKE, AND PUNCTURED MY TIRE. ONE YEAR LATER, ALMOST TO THE DATE, THE LEFT FRONT STRUT AND SPRING BROKE AND PUNCTURED THAT TIRE ALSO. LUCKILY FOR THE SECOND INCIDENT, THE CAR WAS PARKED. I WOULD HATE TO THINK WHAT MIGHT HAVE HAPPENED HAD I BEEN DRIVING THE CAR AT THE TIME. THE ROD WAS RIGHT INSIDE THE TIRE, AND I'M SURE IT WOULD HAVE CREATED AN ACCIDENT! FORD/MERCURY HAS NO RECALL ON MY VIN, ALTHOUGH THERE ARE RECALLS ON THE FORD TAURUS, WHICH IS BASICALLY THE SAME CAR. IT IS ALSO NOT PART OF THE FORD CUSTOMER SATISFACTION GUARANTEE AS SOME OF THE TAURUS' ARE. I THINK FORD/MERCURY SHOULD HAVE TAKEN THE APPROPRIATE ACTION TO HAVE THESE REPAIRED.

I WAS LEAVING A SHOPPING CENTER PARKING LOT WHEN I STARTED THE CAR UP AND EVERYTHING WAS OKAY. I SHIFTED THE CAR INTO REVERSE AND IMMEDIATELY THE ENGINE STARTED TO RACE EXTREMELY FAST CAUSING THE CAR TO MOVE BACKWARDS WITH MY FOOT STILL ON THE BRAKE. I TRIED TO TURN OFF THE IGNITION, BUT I WAS TOO CLOSE TO THE CAR BEHIND ME AND I HIT IT. I WAS MOVING ABOUT 10 TO 20 MILES PER HOUR WITH MY FOOT ON THE BRAKE WHICH FAILED TO STOP THE VEHICLE. AFTER THE ACCIDENT, THE CAR RAN OKAY. I TOOK THE CAR TO THE SOUTH HILLS LINCOLN DEALERSHIP WHERE IT HAD BEEN PURCHASED. THEY CLAIM THERE IS NOTHING WRONG WITH THE CAR. I HAVE ONLY 27,100 MILES ON THE CAR. IT IS A 2002 MODEL AND I HAVE OWNED IT SINCE IT WAS NEW. I CALLED FORD TO TRY TO GET HELP BUT THEY SAID THERE IS NOTHING THEY CAN DO. THE DEALER HAD THE CAR FOR FOUR DAYS AND COULD NOT FIND ANYTHING WRONG WITH IT. I NOW HAVE A CAR WITH JUST OVER 27,000 MILES AND AM CONCERNED ABOUT DRIVING IT. I DO NOT KNOW WHAT ELSE TO DO AND FORD COULD NOT CARE LESS. I DID HAVE OTHER INSTANCES (ABOUT SIX) WHEN ON STARTUP THE ENGINE WOULD BEGIN TO RACE. I WOULD IMMEDIATELY TURN THE ENGINE OFF AND RESTART IT AND THEN IT WOULD BE OKAY. IN SEPTEMBER, 2010, I DID TAKE THE CAR TO A DIFFERENT REPAIR SHOP AND THEY REPLACED THE IDLE CONTROL VALVE, BUT THIS DID NOT DO ANY GOOD. THE CAR MIGHT GO A MONTH OR TWO WITHOUT A PROBLEM. THE ACCIDENT WAS THE FIRST TIME IT HAPPENED WHEN THE CAR WAS IN GEAR. OTHER THAN THIS, THE CAR IS IN PERFECT CONDITION AND I CANNOT AFFORD TO REPLACE THIS CAR WITH ONLY 27,000 MILES ON IT.

TL* THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND IDLE WHEN IT CAUGHT IN FIRE FROM THE ENGINE AREA AND SPREAD TO THE INSTRUMENT PANEL. THE INSTRUMENTAL PANEL AND THE ENGINE COMPONENTS WERE COMPLETELY MELTED. THE FIRE DEPARTMENT WAS CALLED AND ADVISED THAT THE FIRE ORIGINATED AT THE ENGINE. A FIRE REPORT WAS FILED. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS DESTROYED. THE FAILURE AND THE CURRENT MILEAGE WAS 160,000.

TL*THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THE VEHICLE SURGED FORWARD ON THREE SEPARATE OCCASIONS WHILE THE BRAKES WERE ENGAGED. DURING TWO OF THE FAILURES THE CONTACT APPLIED EXCESSIVE PRESSURE TO THE BRAKE PEDAL TO STOP THE VEHICLE. ON ONE OCCASION THE VEHICLE STOPPED ACCELERATING ON ITS OWN.THE VEHICLE WAS TAKEN TO A REPAIR SHOP BUT THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE FAILURE MILEAGE WAS 28,000 AND THE CURRENT MILEAGE WAS 32,800.

2009 MERCURY MILAN CAUGHT ON FIRE WHILE TURNED OFF, THE FIRE ORIGINATED FROM THE UPPER PART OF THE ENGINE MELTING PLASTIC AND DRIPPING DOWN ON SOME FUEL LINES. I CONTACTED FORD MOTOR COMPANY ABOUT THIS AS THE CAR WAS STILL COVERED UNDER FULL WARRANTY. THEY WILL NOT EVEN INSPECT THE CAR AS I HAVE REQUESTED OR PAY FOR ANY DAMAGES TO MY PROPERTY OR EVEN REPLACE THE CAR THAT WAS A TOTAL LOSS. *TR

VEHICLE...JUST SLOWED DOWN FROM 65 MPH ...COASTED TO A STOP. ENGINE RUNS FINE BUT VEHICLE DID NOT MOVE WITH TRANSMISSION SELECTOR IN ANY POSITION, REVERSE, DRIVE, ETC. *TR