MERCURY Complaints

TL*THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT STATED WHEN THEY USED THE JACK TO LIFT THE VEHICLE AND CHANGE THE TIRE, THE JACK SNAPPED IN HALF. THIS WAS THE FIRST TIME THAT THE JACK WAS USED AND IT WAS THE ORIGINAL JACK THAT CAME WITH THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 89,000. UPDATED 05/26/11 *BF UPDATED 2/8/12 *CN

TL*THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE DEALER INFORMED THE CONTACT THE RADIATOR NEEDED TO REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WILL REPAIR THE FAILURE AT THE CONTACTS EXPENSE. THE DEALER INFORMED HER THERE WAS NO RECALLS OR WARRANTY ON THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 61,000. UPDATED 06/03/11 *BF THE CONSUMER STATED ONE MONTH LATER, THE POWER STEERING PUMP HAD TO BE REPLACED. UPDATED 07/08/11

THE NIGHTTIME HEAD LIGHTS FAILED ON THE MERCURY MARQUIS. 2004 MODEL; WE BROUGHT THE CAR INTO THE DEALERSHIP TO HAVE THE MODULE REPLACED WHICH IS EXPENSIVE. *TR

DRIVER'S DOOR HANDLE BROKEN ON INSIDE OF VEHICLE. SEEMS TO BE A COMMON PROBLEM WITH FORD FUSION AND MERCURY MILAN MODELS FROM 2006 ON. PLASTIC HANDLE BREAKS AND YOU CANNOT EXIT THE DRIVER'S DOOR UNLESS THE DOOR IS OPENED FROM THE OUTSIDE OF THE VEHICLE OR THROUGH ANOTHER DOOR. IN THE EVENT OF AND ACCIDENT THE DRIVER COULD BECOME TRAPPED IN THE VEHICLE.

WHILE TRAVELING IN HEAVY TRAFFIC ON I-95 SOUTH AT THE CONNECTICUT/NEW YORK BORDER AT 55 MPH THE TACHOMETER HAD A SUDDEN AND DRAMATIC RISE IN RPM'S BUT ALL POWER OUT TO THE DRIVE WHEELS WAS LOST. IT WAS AS IF THE TRANSMISSION WENT INTO NEUTRAL. LUCKILY, WE WERE ABLE TO PULL OFF THE HIGHWAY AND AVOIDED BEING RUN OVER BY A SEMI. AFTER STOPPING ON THE SHOULDER WITH THE BRAKES RELEASEWD AND THE TRANSMISSION GEAR SELECTOR STILL IN DRIVE THE VAN PROCEEDED TO ROLL BACKWARDS DOWN THE HILL WE HAD TO STOP ON. WE WERE LEFT IN A PRECARIOUS POSITION BETWEEN THE GUARDRAIL AND THE CARS AND TRUCKS STILL MOVING ON THE HIGHWAY. LUCKILY WE WEREN'T HIT BY ANY PASSING VEHICLES! THIS WAS A VERY DANGEROUS OCCURANCE. BEING A COMMON PROBLEM THAT HAS BEEN CONTINUALLY REPORTED TO YOUR AGENCY AND THERE IS AN ONGOING CLASS ACTION SUIT AGAINT FORD MOTOR COMPANY FOR THIS PROBLEM, I THINK THERE SHOULD BE SOME KIND OF INVESTIGATION OF THIS PROBLEM OF THIS PROBLEM AND FORD SHOULD BE MADE TO NOTIFY OI ERS OF THIS VEHICLE OF THE PROBLEM BEFORE SOMEONE DOES GET KILLED OR SERIOUSLY INJURED. I FEEL THIS IS DEFINITELY A SAFETY RELATED PROBLEM.

TL* THE CONTACT OWNS A 2010 MERCURY GRAND MARQUIS LS. THE CONTACT STATED THAT WHENEVER IT WOULD RAIN, WATER WOULD ENTER THE VEHICLE THROUGH THE REAR DRIVER SIDE DOOR. THE DOOR WAS SECURED BUT THERE WAS A SMALL ACCUMULATION OF WATER IN THE REAR FLOORBOARD AREA. IN ADDITION, ALL FOUR DOORS WERE IMPROPERLY POSITIONED DURING INSTALLATION AND DID NOT TIGHTLY CLOSE. THE FAILURE WAS NOT DIAGNOSED. THE CONTACT WAS IN THE PROCESS OF NOTIFYING THE DEALER OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.

TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT WAS DRIVING 35 MPH WHEN THE ACCELERATOR PEDAL BECAME STUCK. THE FAILURE WOULD OCCUR INTERMITTENTLY AND THE CONTACT WOULD HAVE TO TAP THE PEDAL SEVERAL TIMES BEFORE IT WOULD RELEASE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT A TUBE WOULD NEED TO BE CLEANED IN ORDER TO KEEP THE PEDAL FROM STICKING. THERE WERE NO RECALLS RELATED TO THE FAILURE AND THE REPAIRS OF $400 WERE AT THE CONTACTS EXPENSE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 103,000.

DRIVING ON THE HIGHWAY ON FEBRUARY 10, 2011, STARTED TO PASS A TRUCK AND NOTICED THAT I WAS LOSING POWER - I LOOKED AT THE TACHOMETER AND NOTICED THE RPM'S INCREASING. I TOOK MY FOOT OFF THE GAS AND GOT BACK INTO THE RIGHT LANE. AS I GOT FURTHER DOWN THE INTERSTATE, I HEARD A LOUD, SCREAMING NOISE, AND I CONTINUED TO LOSE POWER. I PULLED ONTO THE SHOULDER OF THE ROAD AS SOON AS IT WAS SAFE (I WAS ON AN OVERPASS). THE CAR CONTINUED TO RUN BUT IT WOULDN'T GO INTO GEAR. I HAD THE CAR TOWED TO A TRANSMISSION SHOP WHERE THEY CHECKED AND REPLACED THE CV AXEL ASSEMBLY AND REPLACED THE TRANSMISSION FLUID. IN MARCH 2011 I NOTICED THE ENGINE SEEMED TO BE MISFIRING SO I TOOK IT TO AN AUTO REPAIR SHOP WHERE THEY SAID THE PLUGS NEEDED REPLACED AND ONE MOTOR MOUNT WAS BROKEN AND NEEDED REPLACED. I WAS LEAVING FOR VACATION SO THEY SAID IT WOULD BE OK TO DRIVE TO THE AIRPORT AND RETURN AND THEN BRING BACK FOR REPAIR. I TOOK THE CAR BACK ON TUESDAY APRIL 5, 2011. WHILE CHECKING THE CAR OUT, THEY FOUND THE PART REPLACED FOR THE CV AXEL WAS ONCE AGAIN BROKEN, WHICH THEY REPLACED. I PICKED UP THE CAR ON FRIDAY APRIL 8, 2011. I LEFT THE AUTO REPAIR SHOP, DROVE APPROX 20 MILES WHEN I NOTICED THE SAME PROBLEM STARTING. I RETURNED TO THE AUTO REPAIR SHOP AND THEY SAID THE CV AXEL PROBLEM WAS AGAIN OCCURRING - THE SPLINES WERE BROKEN. CAR WAS TAKEN TO THE TRANSMISSION SHOP WHERE IT WAS FOUND THIS TIME TO HAVE AN INTERNAL TRANSMISSION PROBLEM, SAID THE CV AXEL ASSEMBLY WOULD BE WARRANTY, BUT IT WOULD BE APPROX $4,000 TO REPLACE THE TRANSMISSION WITH A REBUILT ONE. *TR

I WAS DRIVING A 2005 MERCURY MONTEREY MINIVAN AND LOST POWER. THE ENGINE CONTINUES TO RUN BUT I CANNOT GO ANYWHERE. THIS HAS NOT HAPPENED WITH THIS VEHICLE BEFORE. HAVE NOT REPLACED ANYTHING YET, AS THIS JUST HAPPENED TODAY - EASTER SUNDAY APRIL 24, 2011. *TR

I OWN A 2003 MERCURY GRAND MARQUIS. THE PROBLEM STARTED WITH MY HEADLIGHTS FLICKING ON AND OFF WHILE DRIVING AT NIGHT AND QUICKLY PROGRESSED TO TURNING OFF AND NOT COMING BACK ON AT ALL. I REPLACED THE DASHBOARD HEADLIGHT CONTROL AND THEY WORKED FOR ABOUT A WEEK AND THEN THEY STARTED TURNING OFF AGAIN WHILE DRIVING BUT IF I FLICKED MY HIGH BEAMS THEY WOULD COME BACK ON FOR ABOUT 15 MIN OR SO AND GO BACK OFF. AFTER A COUPLE OF DAYS OF THAT THEY JUST QUIT WORKING AT ALL. ONCE AGAIN I REPLACED THE DASHBOARD SWITCH TO NO AVAIL. *TR