MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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1999 MERCURY GRAND MARQUIS- MESQUITE, TX
WHILE DRIVING, (AT ANY SPEED)THE CAR'S ENGINE SHUT DOWN SEVERAL TIMES. EACH TIME I HEARD A "BEEP" AND WARNING LIGHTS CAME ON- CHECK ENGINE, TRACTION CONTROL AND ABS. AFTER A MINUTE OR SO, THE ENGINE WOULD START NORMALLY. THE ENGINE SHUT DOWN 6 TIMES ! EACH TIME I HEARD THE "BEEP" AND WARNING LIGHTS ILLUMINATED INCLUDING TRACTION CONTROL AND CHECK ENGINE LIGHTS. I WAS ON MY WAY HOME WITH MY NEWBORN IN THE CAR,IT JUST CUTS OFF, AND IT NEARLY CAUSED AN ACCIDENT ON THE HIGHWAY AS MANY OTHER CARS ALMOST RAN INTO ME BECAUSE THE CAR SHUT OFF WHILE I WAS DRIVING ON THE HIGHWAY. THIS IS A VERY DANGEROUS CONDITION, ESPECIALLY AS POWER STEERING AND POWER BRAKES ARE LOST ON SHUT-DOWN. I AM LITERALLY AFRAID OF DRIVING MY VEHICLE AS NO ONE KNOWS WHAT IS WRONG WITH MY VEHICLE. THIS NEEDS TO BE ADDRESSED ASAP AS SOMEONE COULD GET SERIOUSLY HURT OR KILLED. INCLUDING CHILDREN!....BY THE WAY, THIS HAS BEEN HAPPENING ALL WEEK. *TR
Source: NHTSA WEB SITE -
2008 MERCURY GRAND MARQUIS- ROSCOE, TX
THE DRIVERS SIDE SEAT BELT FAILED TO LATCH, THE BUCKLE WOULD NOT GO INTO THE RECEIVER. WE TOOK IT TO LAWRENCE HALL LINCOLN MERCURY DEALERSHIP WHERE WE PURCHASED THE CAR NEW. THE TECH. SHOWED US HOW TO USE A SCREWDRIVER TO LATCH AND UNLATCH THE BELT. HE ORDER THE PART, WE TOOK THE CAR TO THE DEALERSHIP AND THE DISCOVERED IT WAS THE WRONG PART. THEY REORDERED THE PART AND DISCOVERED IT WAS STILL THE WRONG PART. THEY WANT US TO KEEP USING THE SCREWDRIVER. I FEEL THIS IS UNSAFE AND IF THIS IS A PROBLEM THEN THE DEPT. SHOULD KNOW ABOUT IT. WE ARE REQUIRED TO WEAR THE BELTS THEN IF THE BREAK IT SHOULD NOT TAKE 2 WEEKS TO FIX.
Source: PORTABLE SAFETY COMPLAINT FORM -
2004 MERCURY MONTEREY- SHIRLEY, MA
TRANSMISSION FAILURE IN 2004 MERCURY MONTEREY VAN. NO WARNING OF THE IMPENDING FAILURE. NO RESPONSE FROM THE TRANSMISSION IN ANY GEAR. IT OCCURRED WHILE ON AN ENTRANCE RAMP TO A MAJOR HIGHWAY. TOWED TO FORD DEALER WHERE IT WAS DETERMINED THAT "TRANSMISSION FAILURE" HAD OCCURRED. FORD REBUILT TRANSMISSION INSTALLED AT A COST OF $3,455. I AM CONCERNED THAT THIS TRANSMISSION CAN FAIL AGAIN WHEN FIVE KIDS ARE BEING TRANSPORTED TO SCHOOL IN THIS VAN ON THAT SAME HIGHWAY DURING RUSH HOUR. *TR
Source: NHTSA WEB SITE -
2002 MERCURY SABLE- DANVILLE, OH
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE COIL SPRING FRACTURED AND PUNCTURED THE TIRE, RUINING THE BRAKE HOSE AND STABILIZER LINK. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHERE IT WAS REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT MILEAGE WAS 95,832 AND THE FAILURE MILEAGE WAS 95,554.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2000 MERCURY GRAND MARQUIS- WOODSTOCK, GA
TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT HE WAS DRIVING WITH THE CRUISE CONTROL ACTIVATED. AS HE APPROACHED A TRAFFIC STOP AND APPLIED THE BRAKES, THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT WAS ACCELERATING TOWARD TRAFFIC AND IN ORDER TO STOP THE VEHICLE, HE VEERED OFF THE HIGHWAY AND SHUT THE ENGINE OFF. HE RESTARTED THE VEHICLE SEVERAL MINUTES LATER AS IT RESUMED NORMAL OPERATION. THE DEALER WAS CONTACTED AND ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,900. THE VIN WAS UNAVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2005 MERCURY GRAND MARQUIS- BRUSH CREEK, TN
WHILE TRAVELING IN HEAVY TRAFFIC AT NIGHT WITH MY 2005 MERCURY GRAND MARQUIS SUDDENLY AND WITHOUT WARNING MY HEADLIGHTS TURN OFF AND I WAS SCARRED TO DEATH,I"M A 65 YEAR OLD LADY AND I HAVE NEVER BEEN SO SCARED!I PULLED TO THE SIDE OF THE ROAD AND AFTER 5 MINS THEY COME BACK ON I MAKE IT HOME BUT IN A 15 MILE TIME THEY TURNED OFF EVERY COUPLE OF MINUTES. *TR
Source: NHTSA WEB SITE -
1997 MERCURY MOUNTAINEER- MCALLEN, TX
TL* THE CONTACT OWNS A 1997 MERCURY MOUNTAINEER. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT APPLIED THE BRAKES BUT THE VEHICLE WOULD NOT STOP. THE CONTACT WAS UNABLE TO MAINTAIN CONTROL OF THE VEHICLE AS IT ACCELERATED. THE LEFT SIDE OF THE VEHICLE BEGAN TO SKID ABNORMALLY AND THE CONTACT CRASHED INTO A WIRE FENCE. THE VEHICLE THEN ROLLED OVER AND CRASHED INTO SEVERAL TREES BEFORE COMING TO A STOP. THE PASSENGER SUSTAINED MAJOR INJURIES TO THE HEAD AND BODILY TRAUMA. THE CONTACT SUSTAINED INJURIES TO THE HEAD. THE CONTACT AND PASSENGER WERE TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS UNKNOWN.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 MERCURY GRAND MARQUIS- PATCHOGUE, NY
I WAS DRIVING MY VEHICLE AND THE HEADLIGHTS JUST TURNED OFF. I COULD NOT SEE THE ROAD. IT LASTED FOR ABOUT A MINUTE WHERE I HAVE TO STOP ON THE SIDE OF THE ROAD AND WAIT. AFTER THAT THEY TURNED ON. THEN A FEW DAYS LATER THEY DID THE SAME THING. THIS HAS HAPPENED ABOUT 10 TIMES
Source: PORTABLE SAFETY COMPLAINT FORM -
2004 MERCURY MONTEREY- DAYTON, OH
WAS DRIVING MY 2004 MERCURY MONTEREY AND ALL THE SUDDEN MY TRANSMISSION QUITE LETTING THE CAR GO FORWARD OR IN REVERSE. TOOK IT TO A REPAIR SHOP AND IT WAS THE TORQUE CONVERTER WHICH COST ME $2300 TO REPAIR. *TR
Source: NHTSA WEB SITE -
2006 MERCURY MOUNTAINEER- LOGAN, AL
2006 MERCURY MOUNTAINEER. RADIATOR BEING REPLACED FOR THE 2ND TIME IN 8 MONTHS. ACCORDING TO THE MECHANIC THE RADIATOR IS COMPLETELY CORRODED BOTH TIMES. *TR
Source: NHTSA WEB SITE