MERCURY Complaints

TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. WHILE DRIVING, THE CONTACT STATED THAT THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. AFTER INSPECTING THE VEHICLE, SHE NOTICED THAT A PIECE OF THE METAL BATTERY CONNECTOR HAD MELTED. THE METAL CONNECTOR WAS REPLACED. APPROXIMATELY ONE WEEK LATER, THE CONTACT STATED THAT THE VEHICLE SUDDENLY STALLED AGAIN WITHOUT WARNING CAUSING HER TO LOSE ALL POWER SIMILAR TO NHTSA CAMPAIGN ID NUMBER 01V031000 (ELECTRICAL SYSTEM:BATTERY:CABLES). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THE BATTERY CABLE WAS BURNING AND SMOKING. THE DEALER INFORMED THE CONTACT THAT HER VEHICLE WAS NOT INCLUDED IN THE PREVIOUS RECALL. THE VEHICLE WAS NOT REPAIRED THE SECOND TIME. THE CURRENT AND FAILURE MILEAGE WAS UNKNOWN.

DRIVING 15MPH THE FRONT DRIVER'S SIDE SUSPENSION COIL (SURROUNDING THE STRUT) BROKE, IT RIPPED THE INSIDE OF THE TIRE AND SEVERED THE BRAKE LINE. THE CAR WAS UNABLE TO BE DRIVEN OR PUSHED BECAUSE PART OF THE COIL WAS CAUGHT UP INSIDE THE TIRE. *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 44 MPH, THE CONTACT APPLIED THE BRAKES AND THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS AND THE ENGINE ROARED LOUDLY. THE VEHICLE ATTEMPTED TO ACCELERATE BUT THE CONTACT APPLIED THE BRAKES ABRUPTLY. THE VEHICLE THEN GRADUALLY BEGAN TO DECELERATE TO APPROXIMATELY 30 MPH. HE THEN DISENGAGED THE OVERDRIVE FEATURE AND ONCE THE VEHICLE REACHED A SPEED OF 30 MPH, THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 8,770.

TL* THE CONTACT OWNS A 1998 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE WOULD OVERHEAT ABNORMALLY. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE RADIATOR WAS FLUSHED BUT TO NO AVAIL. THE CONTACT LATER INSPECTED THE VEHICLE AND DISCOVERED THAT THE INTAKE MANIFOLD WAS FRACTURED. THE CONTACT BELIEVED THAT THE FAILURE WAS CAUSED BECAUSE THE INTAKE MANIFOLD WAS DESIGNED USING PLASTIC. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 64,950.

TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE SITTING IN AN INTERSECTION WITH THE BRAKES DEPRESSED, THE VEHICLE ABNORMALLY ACCELERATED AND LIGHTLY CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS THEN DEPLOYED ABNORMALLY, SEVERAL MOMENTS AFTER THE CRASH OCCURRED. THE CONTACT WAS INJURED BY THE AIR BAG AND SUSTAINED LACERATIONS TO HIS LEFT ARM. A POLICE REPORT WAS FILED. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED THAT THE AIR BAGS SHOULD NOT HAVE DEPLOYED WITHOUT A FORCEFUL IMPACT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000. UPDATED 03/29/11 *BF UPDATED 12/28/2011 *LN

TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A FRACTURE IN THE PANEL OF THE REAR LIFTGATE FROM THE BOTTOM OF THE WINDOW TO THE BASE OF THE LIFTGATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSIS OR REPAIRS. THE CONTACT STATED THAT THE REAR LIFTGATE WAS INOPERABLE. THE FAILURE AND CURRENT MILEAGE WAS 70,000.

REAR DOOR PANEL CRACKED, VISUAL, THEN FOUND SEVERAL MORE 2004 MOUNTAINEERS WITH THE SAME CRACK, NOW A LAWSUIT HAS BEEN FILED AS CLASS ACTION, I HEAR A NOISE MECHANICAL GRIND FROM REAR OF VEHICLE, STOP BY A FORD DEALER TO GET A TRADE IN PRICE, AND SEE IF ANYTHING IS MENTIONED, THEY TELL ME TO GET MY CAR FIXED, !! NO MENTION THEY KNEW OF THE PROBLEMS, NOW I READ TRANSMISSION PROBLEMS, GLASS VISIBILITY PROBLEMS, CRUISE CONTROL FIRE, PROBLEMS MY CAR'S CRUISE QUIT WORKING, ON AND ON IT GOES, LISTS OF LISTS OF PROBLEMS, I KNOW CARS WEAR OUT BUT TO KNOW THERE ARE PROBLEMS AND HIDE THEM, NEEDS ACTION. *TR

THE HEADLIGHTS ON THE CAR JUST WENT OUT. IT HAPPENED MORE AND MORE FREQUENTLY AT RANDOM TIMES. MECHANIC SAYS IT IS THE LIGHTING CONTROL MODULE ( LCM ) .HE STATED THIS IS A COMMON PROBLEM FOR MY GRAND MARQUIS AND CROWN VICTOIAS THIS WOULD HAVE BEEN FATAL FOR MY FAMILY AND I IF WE WERE ON THE INTERSTATE TRAVELING AT NIGHT AT THE SPEED LIMIT.

TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE HAVING THE VEHICLE SERVICED FOR ROUTINE MAINTENANCE AT AN AUTHORIZED DEALER THE CONTACT COULD SMELL A BURNING ODOR. THE CONTACT WAS TOLD THE ENGINE MANIFOLD WAS CRACKED AND LEAKING. THE VEHICLE WAS REPAIRED. A FEW DAYS LATER THE VEHICLE BEGAN SHAKING WHILE STOPPED. THE VEHICLE WAS TAKEN BACK TO AN AUTHORIZE DEALER WHERE THE CONTACT WAS TOLD THE ENGINE COILS AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 46,845. UPDATED 03/24/11*LJ UPDATED 1/4/11 *CN

TL*THE CONTACT OWNS A 1996 MERCURY SABLE. THE CONTACT STATED THAT WHILE SITTING ON THE PASSENGER SEAT, HE WAS INVOLVED IN AN ACCIDENT. HE MENTIONED THAT ALTHOUGH HE WAS PROPERLY WEARING HIS SEAT BELT AND THE AIRBAG DEPLOYED, IT FAILED TO PROTECT HIM. HE MENTIONED THAT HIS HEAD AND RIGHT HAND HIT INTO THE WINDSHIELD AND SHATTERED IT. HE ALSO SUFFERED A CONCUSSION AND INJURIES TO HIS KNEES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 166,000. UPDATED 06/01/11*LJ UPDATED 06/13/11